The Developing Manager: Management Styles, Skills and Development

This assignment delves into the role of a developing manager, examining behavioral principles and responsibilities in directing teams and formulating strategies. It compares different management styles, discusses leadership characteristics, and evaluates communication processes in businesses like Hilton and Premier Inn. A personal SWOT analysis assesses the author's management skills, strengths, weaknesses, opportunities, and threats, leading to the setting of prioritized objectives for personal development. The report also covers leading and motivating a team, justifying managerial decisions, and explaining how personal skills will support career advancement. A career development plan is produced, reviewing current performance and future needs. This document is available on Desklib, a platform offering study tools for students.

THE DEVELOPING MANAGER

Table of Contents
INTRODUCTION................................................................................................................................2
TASK 1- REPORT...............................................................................................................................3
1.1- COMPARE DIFFERENT MANAGEMENT STYLES.....................................................................3
1.2- DISCUSS LEADERSHIP CHARACTERISTICS.............................................................................4
1.3- EVALUATE COMMUNICATION PROCESSES IN SELECTED BUSINESSES.................................5
1.4- ANALYSE ORGANISATIONAL CULTURE AND CHANGE IN SELECTED BUSINESSES................6
TASK 2- REPORT...............................................................................................................................8
2.1- ASSESS OWN MANAGEMENT SKILLS PERFORMANCE..........................................................8
2.2- ANALYZE PERSONAL STRENGTHS, WEAKNESSES, OPPORTUNITIES AND THREATS.............9
2.3- SET AND PRIORITISE OBJECTIVES AND TARGETS TO DEVELOP OWN POTENTIAL.............10
TASK 3- REPORT.............................................................................................................................12
3.1- LEAD AND MOTIVATE A TEAM TO ACHIEVE AN AGREED GOAL OR OBJECTIVE.................12
3.2- JUSTIFY MANAGERIAL DECISIONS MADE TO SUPPORT ACHIEVEMENT OF AGREED GOAL
OR OBJECTIVE AND RECOMMENDATIONS FOR IMPROVEMENTS............................................13
TASK 4- REPORT.............................................................................................................................15
4.1- EXPLAIN HOW OWN MANAGERIAL AND PERSONAL SKILLS WILL SUPPORT CAREER
DEVELOPMENT..........................................................................................................................15
4.2- REVIEW CAREER AND PERSONAL DEVELOPMENT NEEDS, CURRENT PERFORMANCE AND
FUTURE NEEDS TO PRODUCE DEVELOPMENT PLAN.................................................................15
CONCLUSION.................................................................................................................................17
REFERENCES...................................................................................................................................18
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INTRODUCTION
This assignment comprises the study of developing manager that enables the learners to gain
the knowledge of behavioural principles of management. It will describe the different roles and
responsibilities of a manager in order to direct people and formulating the strategies towards
the attainment of goals and objectives. The manager is the person, who can formulate the
strategies and directs the path to the employees and staff members (Aharoni, et al. 2011). The
major role of the manager is controlling and monitoring of the business operations effectively.
Managerial skill performances and the tactics to motivate others will be discussed. As working
in the position of a junior consultant within the hospitality industry; it is my major responsibility
to provide comfortable zone and leisure services to the people. Further, it covers my
interpersonal skills and qualities that reflect over my personality and helps me analyzing the
diverse attributes as well. Furthermore, the career development plan will also be devised in
manner; by which I can easily choose the better option and enhance my personality towards
accomplishing goals and objectives.
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TASK 1- REPORT
INTRODUCTION-
In this task, different managerial styles of the successful manager will be discussed with the
proper communicational practices and the leadership traits. It will describe that how the
manager makes a decision and provides the appropriate path for their staff members for
gaining success. The comparison study of between two organization such as Hilton hotel and
the Hotel Premier Inn will be discussed in order to analyze the effective leadership and
managerial traits.
1.1- COMPARE DIFFERENT MANAGEMENT STYLES
In today’s world, the hospitality sector is most comprehensive and huge industry that plays the
vital role in providing leisure services and the comfy zone to people. The services of hospitality
industry majorly comprise the accommodation service, food and beverages, travel and tourism
services, transportation services and many others (Aharoni, et al. 2011). As the manager is
responsible to make decisions and formulates the strategies for the development and growth of
the organization. The effective managerial ability can be described as the process to control the
operations and setting the goals for the people so that they can do their work effectively and in
the proper manner. The manager also maintains a healthy relationship and effective working
culture in order to sustainable development and growth.
The management style within the organization is demonstrated by the quality that can control
and monitors the working operations. There are majorly six types of management styles such as
autocratic, persuasive, democratic, and chaotic, And Laissez-Faire and the consultative
management style. These are also helpful in making the strategic decisions or set the strategies
for accomplishing the goals and objectives (Chen, 2013). Different management styles have
different criteria for working and setting the standards and they have been also applied several
theories or approaches in order to direct the staff members and employees.
Hilton Hotel:
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Hilton hotel is the global chain marketplace that is known for its leisure services and
extraordinary services. There are overall 3897 hotels all over the world in approximately 91
countries. It is one of the most successful hospitality industries that majorly comprises of the
various luxurious services and facilities (Deshpande, et al. 2010). The manager of the Hilton
hotel sets the strategies by forecasting the operational terms and conditions so that the
employees and entire staff members can easily do their work in an effective manner towards
accomplishing goals and objectives.
Premier Inn, Hotel:
It is the British Multinational hotel chain that has continually sought for innovative terms and
services in order to attract the customers and helps them to get best experiences of leisure
activities and services. They have been applied contingency and expectancy theory of
management style in order to encourage staff workers for the betterment of the hotel industry
as well.
1.2- DISCUSS LEADERSHIP CHARACTERISTICS
Leadership is the ability or an action to lead others with the proper motivation and
encouragement for doing the certain work effectively towards accomplishing goals. An effective
leader has the ability to controls the business operations properly while also maintains healthy
working culture (Fisher, 2011). They set the goals and shows the appropriate directive path to
the employees and entire workers of the organization. Generally, it can be said that the activity
of leading a large group of members by setting clear vision and mission as well; is known as the
leader. The leaders also help the management department of an organization in making
strategic decisions. Some of the several leadership characteristics are honesty and integrity,
commitment and passion, decision-making abilities, creativity and innovation, a better
communicator, accountability, motivated, positive and many others (Griffin and Moorhead,
2011). These mentioned characteristics are majorly concerned by the successful leaders for
managing the operations. Various approaches and styles have been adopted by the hospitality
industry in order to enhance the proficiency as well as encouraging their workers accordingly.
Leadership characteristics at Hilton hotel:
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In this hotel industry, various kinds of leadership characteristics have been applied in order to
encourage people and accomplishing goals. They have been adopted visionary and autocratic
leadership approach for making strategic decisions. They seek out for the new ideas and
innovative terms by which they can easily make their organization more profitable and provides
luxurious services and goods to the customers accordingly.
Leadership characteristics at Premier, Inn hotel:
It majorly comprises of the abilities to recognize the different operational terms. They believe in
the democratic and laissez-faire leadership style; by which it is easier to make decisions (Karim,
et al. 2012). They also involve their staff workers and employees to the different business
activities, so that they can also feel the valuable part of the company and helps in achieving the
goal as well.
1.3- EVALUATE COMMUNICATION PROCESSES IN SELECTED BUSINESSES
It is the way of exchanging information and conveying intended messages through several
means such as writing, speaking and many other ways. It is the major tactics by which people
can share their views and opinions with each other. It should be stronger within the
organization for resolving problems and issues as well as managing operations effectively.
Effective communication can be helpful for resolving the conflicting situations and builds a
strong relationship among the employees and workers (Laudon and Traver, 2013). In order to
convey information by various means, the organization have been utilized various approaches
and way of a medium that can be understood by everyone. It can be defined as the two-way
process; several approaches described below that the company follows-
Upward communication: it can be described as the bidirectional communicational way that
allows the workers to communicate with the supervisors and the managers and vice versa. This
approach of communication allows the people to communicate to the next upper-level
managers. It is a beneficial way to get information and getting feedback from the employees
and workers on the basis of behaviours, processes and the interest level of the people.
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Downwards communication: it is the hierarchical level communicational way that that
describes the way of communication from upper level to lower level (Lussier, 2011). It follows
the structure of hierarchy structure of communication process from top to bottom approach
that promotes the efficiency of delegation within the organization. It brings discipline and
compliances to the company.
Horizontal communication: it allows the staff members and workers to communicate with each
other towards accomplishing goals and objectives. It helps in enhancing the productivity as well
as strengthens the collaborative terms between different team members in order to resolve
issues, problems and the resource sharing.
1.4- ANALYSE ORGANISATIONAL CULTURE AND CHANGE IN SELECTED
BUSINESSES
The organizational culture simply defines a system that emphasized the values, assumptions,
beliefs and the ways of interacting with others. It majorly contributes their huge part in
maintaining a psychological environment within the workplace as well as builds strong relations
among the workers and staff members accordingly. It has a strong influence on the workstation
as well as working staff (McNiff, 2010). It also helps in motivating the employees and staff
members for their certain work, so that it will be easier to gain success. It must be positive and
stronger that can bring changes and supports to the working staff accordingly. there are some
of the characteristics of organizational culture are innovation and risk-taking, attention to
detail, outcome orientation, people orientation, team orientation, aggressiveness and the
stability. It describes that how workers perform and understand the working criteria in order to
perform efficiently towards the attainment of objectives (Melé, 2010). The positive working
culture within the workplace can be created by means of several varieties of factors, values and
preferences, industrial demands, early goals and values, leadership and onboarding employee
rewards systems.
Apart from that, some of the negative factors that can influence the organizational culture such
as economic, political, legal and environmental factors. There are various kinds of the different
cultural background of people and all they have their own different demands and needs; which
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must be fulfilled by the hospitality sector for gaining satisfactory outcome and gratify the
customers accordingly. The ethical norms should also maintain by the organization so that no
one can harm and each and every one can also fulfil their desire accordingly.
CONCLUSION-
It is concluded that the positive working culture and organizational environment helps in
maintaining sustainability within the workplace. Different managerial styles and theoretical
approaches have been also described in contrast with a comparative study between the Hilton
hotel and Premier Inn hotel. The significance of communicational tactics has been also
described in manner.
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TASK 2- REPORT
INTRODUCTION-
In this task, the personal reflection will be discussed with the help of SWOT analysis that
describes strengths, weaknesses, opportunities and threats of mine. I have been working with
the Clayton Crown Hotel; on the working position of Assistant Manager, so it is the
responsibility of mine to manage the working criteria properly and sets the appropriate
directions for the workforce.
2.1- ASSESS OWN MANAGEMENT SKILLS PERFORMANCE
Some of the following managerial qualities of mine are described below-
Communication skills: I have good communicational skills and I can easily convey the
information to each and every one with efficient manner. As the significance of
communicational strength has been described earlier, so it is important to communicate in a
variety of means within the hospitality sector (Newton, 2014). I have been learnt many
different languages in order to deal with the customers. It also helps me out with make the
strong relationship with the other workers as well as maintains sustainability and positive
working culture accordingly.
Team-working: I have the ability to work in a team with the leading power. I can manage the
team effectively and sets the standards as well. While working with the different team
members; it is majorly important to engaging members efficiently with the better
communication.
Leadership: I can lead others professionally as well as motivates them for their certain working
criteria in order to accomplish goals and objectives (Pedler, 2010). As is the manager, I also set
the standards and give rewards to the employees according to their performances, which get
them motivated accordingly.
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Negotiation quality: I have the quality to negotiate with others effectively in order to fulfil the
needs of customers as well as employees and gaining success. I can better take decisions while
setting standards and objectives for the organization.
Organizational planning quality: I have the ability to make the strategic decision and I can also
make effective plans for the betterment and growth of the organization. I have been used
several tactics and managerial approaches for making the plans and decision towards gaining
success and accomplishing goals or objectives accordingly.
Creativity and interpersonal skills: I am kind of creative person and always use new ideas or
techniques for developing the strategies and making plans (Piccolo, et al. 2010). I also seek new
techniques by which I can easily ensure the demands and needs of the customers and provides
them with such things according to the trend.
Interpersonal skills: I am also self-motivated kind of a guy and be in the positive mood that
helps me out to make me more confident and passionate about my working criteria.
2.2- ANALYZE PERSONAL STRENGTHS, WEAKNESSES, OPPORTUNITIES AND
THREATS
SWOT Analysis-
SWOT is described as the strengths, weaknesses, opportunities and threats. It is the framework
that helps in analyzing these factors; by which it will be easier to make further decisions. In
order to further development and growth; it is vital to identify these factors. The personal
SWOT helps in making the decisions as well as improves the abilities accordingly.
Strengths: I have the ability to communicate with others in a variety of manner even in a
different language also. I effectively communicate with the members and working staff that
reflects my personality (Quinn, et al. 2014). I can also lead the team members as well as
encourage them for their working conditions; by which they can also do their work efficiently
and accomplish the goals. The major strength of mine is that I am always in the positive mood
and seeks for the creative ideas in order to further development and growth that also gives me
the potential to build my confidence as well as makes me stronger accordingly.
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Weaknesses: the major weakness of mine is that I cannot deal with the negative situations
sometimes. I am very short tempered and at the same time I am very emotional kind of guy;
that influences my personality and impacted negatively.
Opportunities: there are several opportunities in front of mine by which I can grow and
develops my personality. With the proper usage of strength, I can be able to make effective
decisions and sets the standards for the development and growth (Russ, 2011). Further
education, different learning processes, knowledge of different culture and languages and many
other development programs are to be considered in this category; by which I can easily
enhance my personality and gain success accordingly.
Threats: as it is well known that there are huge rivalries within the marketplace and the
negative behaviour of mine can influence my personality negatively, so here I need to develop
these things in order to get rid of it. Improper timing schedules, responsibilities, dealing with
customers, and different factors can be affected my personality.
2.3- SET AND PRIORITISE OBJECTIVES AND TARGETS TO DEVELOP OWN
POTENTIAL
For the development and growth of the organization, it is very important to set the standards
and objectives according to the requirements and needs. By setting the standards and goals,
the working criteria will become easier and the working allocation is also encompassed
according to the experiences and knowledge of the workers or staff members accordingly. As
per my potential, it is more important to prioritize the activities for effectively working schedule
and managing the overall operations accordingly (Shuck and Herd, 2012). It is mentioned above
that I have several qualities and capabilities to perform well and engaging the workers in the
organizational activities; by which they can also perform better and inefficient manner towards
accomplishing goals and objectives. Giving priority to the working schedule is the major process
or an activity that should be possessed by the managers or other supervisors of the company.
As I have good communication skills and I am capable to communicate in a variety of styles with
the different cultural groups and members that help in building a strong relationship as well as
maintains healthy working culture (Tohidi, 2011). Positivity within the working culture helps in
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maintaining sustainability and also gives potential to the staff workers and employees to
perform efficiently and in manner towards the attainment of the goals and objectives.
CONCLUSION-
It has been described the personal reflection with the help of SWOT analysis and the other
tactics; by which I can easily ensure the strengths, weaknesses, opportunities and threats of
mine in order to make further decisions. Different managerial skills of mine have been also
described that boosts my confidence and reflects my personality as well. Furthermore,
prioritization of working significance has been also discussed in manner.
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