Developing Manager Report: Management, Leadership, and Culture

This report examines the development of managerial skills, focusing on the comparison of management styles and leadership characteristics within the Hilton and Holiday Inn hotel chains. It delves into various management styles, including authoritative and participative approaches, and analyzes leadership qualities such as communication skills, team orientation, and innovation. The report further explores communication processes, organizational culture, and the impact of change within these businesses. It includes an analysis of the author's own management skills, a SWOT analysis, and the setting of objectives for personal development. Furthermore, it discusses motivational theories, managerial decision-making, and the support of managerial and personal skills in career development, culminating in a detailed career development plan.

The Developing Manager

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................4
1.1 Comparison of two management styles which are used in two different hotels..............4
1.2 Leadership characteristics within two different organisations.........................................5
1.3 Communication process which are adopt in businesses...................................................6
1.4 Organisation culture and change in selected businesses .................................................8
TASK 2..........................................................................................................................................10
2.1 Own management skills performance............................................................................10
2.2 Personal strength, weaknesses, opportunities and threats..............................................11
2.3 Set and prioritise objectives and targets to develop own potential................................12
TASK 3..........................................................................................................................................14
3.1 lead and motivate the employees in achievement of their objectives............................14
3.2 Justification about managerial decisions taken regarding achievement of goals or
objectives and recommendation regarding improvements...................................................15
TASK 4..........................................................................................................................................16
4.1 Support of own managerial and personal development skills in career development. . .16
4.2 Career development plan................................................................................................16
CONCLUSION..............................................................................................................................18
REFERENCES..............................................................................................................................19

INTRODUCTION
Success of organisation depends upon the working and ability of manager. The manager
is required to have important skills which helps in regulation of the activities of company. Large
number of styles are adopt by the manager in this regard like management styles, leadership
theories etc. This helps in increase the skills of the employees and contributes in motivation at
workplace (Beck, Demirgüç-Kunt and Levine, 2010). The manager should posses good
communication and leadership skills this helps in achievement of their personal and
organisational targets. All these characteristics of manager are helps in maintenance of
employees relation and positive atmosphere at workplace. So, it is the responsibility of manager
to guide the employees and operate functions effectively. Hilton is the global brand which
provides the services of hotels and resorts in more than 85 countries.
In the present report explain about, different management styles, leadership
characteristics, communication process which are used in organisation, organisational culture
and changes in businesses, own management skills performance and personal SWOT analysis.
Here also describe about, motivational theories which are used for motivation of employees and
support of managerial and personal skills in development of personal and professional career.
TASK 1
1.1 Comparison of two management styles which are used in two different hotels
Management styles plays an important role in organising the employees and staff
members. These styles are used by the management in getting together the employees at same
platform and carry out best out of them. This helps in achievement of their desired targets. There
are many management styles available like, authoritative, participative, Free-rein, affiliative etc.
All these styles have their own characteristics and have their own importance on the working of
organisations (Bianchi and et. al., 2011). Hilton and Holiday Inn are big brand and provide the
services of hotels and resorts. Large number of employees are working to effectively accomplish
their targets. Management of both hotels use different management styles to effectively manage
their employees and staff members. Management style which is adopt by Hilton and Holiday Inn
are define below:
Hilton: Authoritative management style Holiday Inn: participative management
style

This management style is used by the
management of Hilton to manage their
employees and effectively complete their
functions. Under this style, all the decisions are
taken by the higher authorities. This helps in
saves the time and taken effective decisions by
using their experience and knowledge
regarding important aspects. This helps in
effective direction of their employees
regarding their roles and responsibilities which
are required to perform by them in
achievement of their tasks.
This management style is used by management
of holiday Inn in providing the direction to
their employees and motivate them to perform
their functions. This style includes about taking
views and feedbacks of their employees while
taking decisions about important aspects. This
in understand the problems which are faced by
them at workplace and solve such problems in
effective management. This enhance the
decision making power and helps in
achievement of their targets effectively.
1.2 Leadership characteristics within two different organisations
Leadership: This is the important term skills which is required to have by leader to build
effective teams in organisation and motivate them to complete their tasks within stipulated time.
This quality requires the initiative taken by the leader to deal with the problems and provide
direction to their team members. So, this includes about the ability of individual to lead other
individuals, groups or entire organisations. To build effective leadership quality requires to have
such important skills like, good communication, effective listening power, decision making
power, problem solving skills etc. This helps in manage the employees in organisation and
achieve their targets as per requirements (Desimone, 2011).
Hilton and Holiday Inn are big hotels which provides their services in many countries
with the help of large number of employees. Large number of different teams are working which
are performing their different functions to effectively operate the functions of their hotels in
different countries. Effective regulation of such teams can be possible because of the leaders
which taking the responsibility of the working. For this purpose, they are required to have
important skills which helps them to build effective teams and manage team members to achieve
their targets. Such different qualities of leader are define below:
 Communication skills: This is the important skills which is must to have by the leaders
of Hilton and Holiday Inn to operate their function effectively. As this skills helps in

building of effective teams and effectively distribute the roles and responsibilities to each
member of team. This helps to remove the confusion regarding their tasks and working
helps in creation of the good relation among all team members.
 Team orientation: This is the skills which helps in building of effective teams for
completion of different functions. For this purpose, leaders have to provide the solution
to problems which are faced by them and encourage to work together for accomplishment
of their common goals. To meet out different needs of their customers, it is necessary to
working as team and provide their best services.
 Innovation and creativity: This is the important skills which is required by leaders
because this helps in creation of the new methods for completion of their tasks more
faster. This quality is beneficial to have by leaders of both Hilton and Holiday Inn to
understand the different needs of their customers and provide innovative services as per
their preferences.
To develop such qualities among their leaders management of both Hilton and Holiday
Inn adopts different leadership styles which helps in creation of such leadership skills. The
leadership styles which are adopt by such hotels are define below:
Leadership styles adopt by Hilton
The main two leadership styles which are adopt by the management of Hilton are
autocratic and action oriented. This helps in development of the skills of their leaders and
employees and improves the performance. Such styles are define below:
 Autocratic leadership style: As per this style, leaders makes the decisions without
consulting with team members. This helps in taking their decision fast and saves the
important time. This style is adopt by management of Hilton to take their decision
quickly.
 Action oriented leadership style: As per this leadership style, leader has to lead the
teams from front and responsible for the performance of main functions of team and
helps in achievement of end goals. This helps Hilton, to understand the preference of
their different customers and provide effective services which helps in achievement of
their objectives (Duffy, 2013).
Leadership style adopt by Holiday Inn
Leadership styles which are adopt by Holiday Inn are define below:

 Democratic: This style helps in motivation of the employees and teams members
because while taking decisions views and feedbacks of employees are taken. This helps
in taking effective decisions and remove the problem which are faced by employees.
 Laissez-faire: This includes about provide freedom to their employees while operating
their functions. This helps in creation of the innovation among the employees to complete
their function within time. This helps in motivation of employees and increase their
passion.
1.3 Communication process which are adopt in businesses
Communication is the important aspect which helps in providing the different objectives
of organisation to their employees. This also plays an important role in distribution of duties to
employees regarding their functions. This helps in making good relation between management
and employees. The communication process which is used in Hilton and Holiday Inn are define
below:
 Sender: This includes about the person who intended to pass information to other
persons.
 Ideas: This includes about the subject matter which is transmitted between persons.
 Encoding: While pass subject matter, it should be in words, actions or pictures etc. Such
conversion is called Encoding.
 Communication channel: This includes about determination of the channel through
which such actions and words are passed.
 Receiver: This includes about the person who intended to receive such information.
 Decoding: This includes the process of conversion of such actions and words into
important data.
 Feedback: This includes the process of ensuring that receiver get same message which
intended to provide ( Godefroid, Levin and Molnar, 2012).
There are various communication types are available like formal and informal, oral and
written and verbal and non verbal. Hilton uses verbal type of communication and whereas
Holiday Inn uses non verbal type of communication. Such communication styles adopt by them
are define below:
 Verbal communication: This style of communication is adopt by Hilton hotel to
effectively communicate with their clients and employees. This kind of information style

includes formal, oral communication etc. This helps the manager to effectively
communicate their ideas to their employees and maintenance of discipline. This
contributes to make effective relation with their clients. Face to face interaction helps to
gain confidence and loyalty of their employees and customers.
 Non verbal communication: This communication style adopt by Holiday Inn to
distribute roles and plans in fast manner to their employees. This also includes informal
and written type of communication. Such informal communication helps in creation of
innovation among the employees while providing their services. This contributes in
customer satisfaction. This also provides the opportunities to employees to communicate
with other employees and discuss strategies and plans. This helps in removal of the
future problems and providence of effective solutions.
Barriers of communication
 Physiological barriers: These barriers arise because of the receivers physical estate. This
includes about some background noise which effects the reducing hearing power and
affects the ability of grasp important contents.
 Physical barriers: This includes about such barriers which arise because of geographic
distance between receiver and sender.
 Systematic barriers: Such barriers are present in organisational structures like having
inefficient information systems and communication channels. This will affects the ability
to properly communicate their roles and duties.
 Attitudinal barriers: This includes barriers which arise due to attitudes and perception
of receiver of information. This includes such kind of barriers like personality conflicts,
resistance to change, poor management etc.
1.4 Organisation culture and change in selected businesses
Organisation culture includes about the values, norms etc. which are required to follow
by the employees while performing their functions. This helps both the hotels in achievement of
their targets. The main aim of behind the adoption of organisation culture is to remove the
cultural differences among the employees and improves their personality and helps in increase
the profitability of organisation (Heijtz and et. al., 2011). Different types of organisational
culture which are followed by Hilton and Holiday Inn are define below:

 Power culture: Under this culture they are adopting the changes very quickly which are
happening in market. This enable both the hotels to provide the services as per the
demand of their customers and increase their profitability. But for this purpose they are
largely dependent upon their employees.
 Role culture: Both the hotels having their business operations in many countries which
are handled by large number of employees. This can be possible because of the adoption
of role culture in which all employees know their roles and duties. This helps in
achievement of common goals.
Model of change
Management of Hilton decided to adopt Lewin change management model which helps
in acceptance of changes in more effective manner. It includes three different steps which are
mentioned below:
 Unfreeze: This includes about preparation of organisation which helps in acceptance of
the changes which is important for organisation to operate. It this process organisation
has to face challenges regarding belief, values and attitudes of employees.
 Change: Under this stage, employees began to resolve their uncertainty and helps to grab
opportunities which are present in future. It helps in development of the understanding
regarding importance of change.
 Refreeze: It this step changes takes shape and employees of organisation use the new
ways of working. At this stage, it is noticed that the employees not using old style of
working.

TASK 2
2.1 Own management skills performance
In context to become a better manager, there are some skills and capabilities
which are necessary to have the good manager in Clayton Crown Hotel. The management skills
are helpful in accomplishing the set tasks and activities of a business firm and also lead to staff
members so that they can work in an effective or proper manner for achieving organisational
objectives. There are some skills Whitlock requires to be determined:
Problem solving- In Clayton Crown Hotel, it is necessary for the manager to have the
good problem solving skills and also have the ability to deal with the issues and conflicts among
the staff members. There is a need to the manager to provide the training to employees regarding
communication. Manager should have better quality to search the bets and effective solutions of
the issues which are arise in an organisation (Hogan And et. al., 2010).
Leaderships skills- This is a most necessary skills and it should be under the manager to
guide and motivate staff members so that they can perform well in an effective manner for
accomplishing the aims and goals of an organisation. The Clayton Crown Hotel manager should
used this skulls so they it can guide or lead with employees in a better and proper manner.
Decision-making skills- Under this skills, there should be better and effective decision
making skills in the manager of Clayton Crown Hotel so that from this it can take the better
decisions in favour of company as well as staff members. It will be helpful in maximising the
development and goodwill of business firm.
Communication skills- IN the hospitality sector, communication plays a necessary and
also important role. The manager of the Clayton Crown Hotel should have the abilities as well
as good skills top deal or communicate with the customers in a proper and effective manner.
Skills Very
Rare (1)
Rare
(2)
Sometimes
(3)
Often
(4)
Always
(5)
Problem solving skills ✔
Communication Skills ✔
Leadership skills ✔
Decision-making Skills ✔

2.2 Personal strength, weaknesses, opportunities and threats
It is very necessary to doing the SWOT (Strengths, Weaknesses, Opportunities and
Threats) analysis in order to determining my strengthens or capabilities for doing the activities in
a company ( Koenig and et. al., 2011). It is also helpful in knowing about my all the
improvement areas. The SWOT analysis is given below as above:
STRENGTHS WEAKNESSES
1. As a manager of Clayton Crown Hotel,
I have good experience which will be
helpful in driving my all outcomes as a
promotions.
2. I have good selling along with the
analytical abilities.
3. As a manager of this hotel I have better
communication skills which is helpful
in connecting with the other staff
members in an organisation. With the
help of this I can know about their
issues of employees and solve them in
proper manner.
4. I have an ability to gain the trust of
their staff members and from this they
coordinated them for motivating.
5. As manager of Clayton Crown Hotel
do not not have more ability and also
skills to lead an organisation with full
confidence and I am not more confident
in taking the effective decisions
regarding company.
6. It is necessary that I should dressed in a
well manner so that staff members can
me follow and also can motivate them.
7. In this hotel the lack of professionalism
on managers will not tolerated from this
rule other people will be behave like
professionals in an organisation. I need
to increase my professional skills.
OPPORTUNITIES THREATS
1. As Manager of Clayton Crown Hotel, I
should use the new and latest
technology for increasing the
3. The big threat is that in the hotel
industry, there are many competitors

effectiveness and quality of products.
2. I should capture the effective
opportunities which are available at the
market place for increasing business.
available at the market place.
4. A limited technology knowledge can
also develop a big threat for me in
Clayton Crown Hotel.
5. More competition in my field.
6. Obsoletes in education and training.
2.3 Set and prioritise objectives and targets to develop own potential
The setting priorities is the necessary activities and the tasks for as me as a
prospective manager of Clayton Crown Hotel. It will only be decide who will performance well
for achieving the organisational goals and also objectives. At the time of setting priorities, it is
necessary for me that I should seen or noticed that which work is most necessary and need to be
completed first and can be do later. At the time of creating the objectives of an organisation, it is
necessary for me as manager of Clayton Crown Hotel to focus on the given points:
1. It is my duty that I should set the deadline of finishing the specific work in an
organisation. With the help of this the speed of employees for doing the work will be
enhanced and they will complete the work on set time. It will be helpful in enhancing the
development and also productivity of an organisation (Luthans and et. al., 2010).
2. In this, it is necessary for me that before taking any decisions I should conduct a research.
It will be helpful in enhancing the skills as well as knowledge.
3. As a manager I should know about the decided targets of an organisation. It firm will
apply the good practices in the hotel that it will be helpful in attracting the more
consumers towards the company.
Objectives Success criteria
(TARGET
DATE)
Actions Implementation Completed
Yes/No
Learn leadership
skills
15/12/17 From joining
classes of
personal
Executing
learning on my
team members
YES

development.
New and
advanced
Technologies
05/01/18 Taking coaching
from experience
person.
Through using
new and latest
technology in
company.
YES
Increasing
management
skills
22/12/17 By reading books
and also review
the work of the
other managers in
an organisation.
Managing and
also leading full
team
YES

TASK 3
3.1 lead and motivate the employees in achievement of their objectives
It is important to lead and motivate their employees in completion of their tasks and
achievement of their objectives. This helps in improvement of their performance and passion
towards their work. Satisfaction of their different personal needs helps in motivation and increase
their enthusiasm and concentration in their functions. There are large number of benefits are
derived from leading and motivation of employees like building of effective team, improved
coordination, maintenance of employee relation etc. This helps in achievement of their desired
results. Frankie and Benny's is provides has established business and brand of the Restaurant
Group Plc. The main objective of Frankie and Benny's is to lead their new restaurant in Stratford,
London. This is possible for the management of restaurant to achieve this objective only if they
properly manage their employees and motivates them to provide their functioning in
achievement of such desired target. The different ways which are adopt by Frankie and Benny's
to lead and motivate their team for effective regulation of their restaurant in London are define
below:
 Pay as per their worth: This includes about paying to their employees as per their
performance and skills. Before deciding their salary, it is important to consider salaries
which are provide by other companies and the geographical areas. This helps in
motivation of the employees to work hard and get the large number of benefits. Most of
the talented employees left the jobs became some other companies are paying higher
salaries. So, effective salary as per their worth helps in retain their employees and achieve
their target of lead new restaurant in London ( Mair, Martí and Ventresca, 2012).
 Provide them pleasant place to work: To increase the business operations of Frankie
and Benny's in London, it is important to provide better services to their team members.
One of the important facilities provide to motivate their employees is pleasant workplace.
This helps in creation of positive atmosphere which improves their performances. This
helps in creation of the good behaviour among the staff members to make effective
relation with their customers.
 Opportunities for self development: This is the important factor which helps to lead the
new restaurant in London. Every employee working with organisation wants that gets

higher chance for their professional development and get higher authorities. Career
development chances given by the management of Frankie and Benny's helps in
achievement of their targets and objectives.
 Set clear goals: This includes about the process of determination of the clear goals which
are required to achieve through their functions. This helps the employees and teams of
Frankie and Benny's restaurant to clearly understand their roles and responsibilities. This
removes the confusion and improve their performances. They also have to focus on the
skills and knowledge which are possess by each employee and provide work as per their
competencies.
 Working in groups: There is huge importance of working in team. Frankie and Benny's
restaurant has large number of departments required to perform work in different groups
which helps in accomplishment of goals. It provides the opportunity regarding
ascertainment of view points of their employees and create strong bond among each
other.
 Motivation: It is important element which is need to have by the manger to encourage
their employees and complete their project on time. They improve the motivation level of
employees with the helps of providing adequate training and development programmes
which helps in development of skills.
3.2 Justification about managerial decisions taken regarding achievement of goals or objectives
and recommendation regarding improvements
Large number of managerial decisions are taken by Frankie and Benny's in
accomplishment of their objectives. Such decisions helps in improvement of their functions and
determination of the forces which affects their ability in achievement of their targets. For this
purpose, large number of strategies and techniques are applied which helps in sustainable
development. Such decisions should be regarding of their employees and satisfaction of the
different of their customers. Different managerial decisions taken by Frankie and Benny's in
completion of their targets are define below:
 Involvement of employees in decision making process: This is the important process
which helps in creation of the innovative ideas in completion of their functions. This
helps the restaurant to solve the problems associated with the working and preparation
better strategies. This helps in provide direction regarding their services.

 Customers support: Customers are the important factor on which profitability of
Frankie and Benny's is depend. So, it is important to identify the different needs of
customers and their tastes (Mitchelmore and Rowley, 2010). This helps in taking of
competitive advantage and sustainable development.
Recommendation for improvements
To increase the business of new restaurant of Frankie and Benny's in London some of the
important strategies are recommended which helps in improvement of business are define below:
 Monitor performance of employees: To control their functions and remove problems,
it is important to monitor their work. This provides the opportunity in development of
their skills and personality.
 Performance management system: Implementation of this system reduces the
workload of manager and provides them chance to work on other important matters
which increases their efficiency. Such system works as standard which guides
employees.
TASK 4
4.1 Support of own managerial and personal development skills in career development
There is huge importance of own managerial and personal skills in development of their
career. Some important skills which helps in development of my career are define below:
 Communication skills: I have effective communication skills which helps me regarding
the influencing the behaviour of employees and attain higher position in organisation. I
also have the quality of good listener which helps me understand their views and
behaviour and adopt such communication style which is most preferable.
 Leadership: This is another important quality which helps me to deal with the problems
from front and provide solution regarding problems. This provides the opportunity to me
get high authorities in company. This quality provides an extra edge to my personality.
 Adaptability: This is the important skill which is possess by me as manager of
organisation which helps regarding acceptance of the changes as per modification in the
business environment and strategies of company. This helps in development of my skills
and knowledge regarding new concepts and improves my performance. It helps me for

determination of the future problems and making of new plans. (Nandiyanto and
Okuyama, 2011).
4.2 Career development plan
Such development plans helps in identification of the skills which are need to develop for
boost my personality and professional career. Such plans includes about the use of techniques
and methods in development of my existing skills. This career development plans are based on
personal development needs, current performance and future needs. Large number of benefit are
derived from such development plans in creation of new skills and innovation in me as
prospective manager of restaurant. (Ogunlana, 2010). Career development plan which is
prepared for development of managerial and personal skills in me is define below:
Skills Development needed Time required
Flexibility skills It is the important skill which
is necessary to develop. Such
skill provides an extra edge
which helps in development of
my professional career and
attain higher positions in
company . This skill increases
my ability regarding make
changes in strategies to adopt
new phases in company.
2 months
Time management skills It is the important skills which
helps me to complete my tasks
within stipulated period of
time. Development of such
skill helps in creation of
innovative ideas which
improves my performances.
1 month
Motivational skills It is another important skill
which helps to retain the
3 months

position of manager in
company. To improve this skill
need to have good leadership
qualities. This helps me to
motivate other individuals
also.
Leadership skills It is one of the most important
skill which helps me to lead
my team and accomplish my
targets. In development of this
skill I attend development
classes. It helps to lead my
team.
1.5 months
Management skills Every manager of need to have
effective management skills. I
also have good management
skills and detect the issues on
time. It helps in me in
preparation of effective
strategies.
2 months
CONCLUSION
It has been concluded from the above report that, manager has the large number of
responsibilities in organisation which helps in accomplishment of the desired result. To
effectively perform their function they need to apply different management and leadership styles.
Management styles helps in managing the employees effective and leadership styles helps in
building of good leaders which effectively coordinate the different functions of their teams.

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Online:
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