Management Styles, Communication, and Skills in Airline Business

This report provides a comprehensive analysis of management styles and skills within the airline industry, focusing on companies like SpiceJet and Jet Airways. It compares different management styles, discusses leadership characteristics, and evaluates communication processes. A reflective section assesses personal management skills within the context of Dalata Hotel Group, including a SWOT analysis and goal setting. The report also explores motivation strategies for teams, using Frankie and Benny as a case study, and discusses managerial decisions to achieve desired objectives. Finally, it examines managerial and personal skills crucial for career development in the airline business, emphasizing the importance of continuous improvement and adaptation to industry changes. Desklib offers access to this assignment and many more resources for students.

The developing manager
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Contents
Introduction:....................................................................................................................................3
Task 1;..............................................................................................................................................4
1.1 Compare the different management styles.............................................................................4
1.2 Discuss the leadership characteristics....................................................................................6
1.3 Evaluate the communication processes in the above organization........................................7
1.4 Explain the organizational culture and its changes in the above-chosen organization..........9
Task 2:............................................................................................................................................11
2.1 Assess own management skills performance.......................................................................11
2.2 Analyse the strengths, weakness, opportunities and the threats...........................................13
2.3 Set the target and the objectives to develop the potential....................................................14
Task 3:...........................................................................................................................................15
3.1 Explain how to motivate a team to achieve the desired objectives......................................15
3.2 Explain the managerial decisions that are used to achieve the desired goals and the
objectives...................................................................................................................................17
Task 4:............................................................................................................................................19
4.1 Explain the managerial and the personal skills which will support the career development.
....................................................................................................................................................19
Conclusion:....................................................................................................................................23
References......................................................................................................................................24
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Introduction:
This report is made on the topic “The Development Manager”. The whole report is based on the
management of airlines business. The management styles of the two companies are compared
here. The two airlines companies are Spice Jet and the other is Jet Airways. This report is
explained in four sections. In the first section, a brief comparison is drawn on the management
styles of the above two companies. Different types of leadership styles and their characteristics,
types of communication are explained here. The second task of the report explains in a reflective
report format in which the SWOT analysis is done, with the base taken is Dalata Hotel Group.
The different skills of management are explained here. The next third sections are explained
about the motivation principles to the management of Frankie and Benny, a unit of the hotel
which is located in London. A brief explanation of motivation and managerial decisions is placed
so as to develop the plans and actions of this business. At, the end the report focuses on some
career development planthat improves the present and future needs. It also focuses on self-
personal skills and managerial skills which are necessary for the airlines business.
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Task 1
1.1 Compare the different management styles.
Management style is that principle which highlights the techniques and methods of the
manager to handle the business situations. Every business has a different management style.
There are different management styles in each organization like autocratic, democratic,
consulative etc (Nanjundeswaraswamy & Swamy, 2014).
A brief comparison of the management styles of the two organizations;
The management styles of two companies from the travel and tourism sector are chosen
here, they are spice jet and another one is Jet Airways.
Particulars of management
style
Spice Jet Jet Airways
Airlines Companies This is the low-cost airline,
located in Gurgaon, India. It
is known to be the fastest
airline.
An international airline in
Mumbai. It is the second
largest airline.
Management style Consultative
Democratic
Autocratic
Persuasive
A function of these styles Consultative; the trust and
faith are secured with their
employees. The management
takes the opinionsafterward
then.
Autocratic: the managers and
the leaders are prime to take
the decision. No delegation
of duties.
Persuasive: the manager
makes the decision for the
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Democratic: the superiors
take help of the subordinates.
There is a delegation of
responsibility to the lower
staff.
betterment of the employees.
The best strategy used by
the managers
Providing the low-cost fares,
which attract a number of
passengers
It gives the standard quality
of service. It provides
satisfaction to its passengers.
Drawback The huge cost of the airport
charges. Global investors are
not at all interested in
investing.
Provides no low-cost fares.
Work hours for employees
are not specific.
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1.2 Discuss the leadership characteristics.
The leadership qualities of each business differ in each other.To be a good leader the
organization uses several methods and techniques.The leadership characteristics of the Spice
Jet and the Jet Airways are as follows.
Characteristics of the leadership;
 Autocratic; In this leadership, the power is retained in the hands of the manager.
There is no delegation of responsibility to the staff. This style is used by the
organization when there is rigidity in the operations (Nanjundeswaraswamy & Swamy,
2014).
 Democratic; This style of leadership involves the participation of the workforce; it
also improves the decision making between the organization staff. Reduces the
resistance to transform(Sosik & Jung, 2018).
 Laissez- Faire:This style of leadership also called delegated leadership. It allows its
subordinates to participate in the program. The group members can take their own
decisions.
 4.Motivation Leadership:In this type of leadership method, the organization tries to
motivate its staff by the someone other. It helps in achieving the organizational goals.
The leader tries to create a safer environment which ensures the organization for the
success.
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1.3 Evaluate the communication processes in the above organization.
The Spice Jet and the Jet Airways uses several channels through which they can enhance and
facilitate the effective communication.They uses severale methods of communication like verbal,
written or non- verbal communication to facilitate a free flow of communication in airlines
business.
The communication processes in the two airlines Spice Jet and the Jet Airways.
 Communication Processes; these are the steps which every organization used to
take to have successful communication. The components of its include sender,
encoding a message, recipient of the message, channel of communication (Shockley,
2014).
 Verbal Communication: The two airlines companies which are Spice Jet and Jet
Airways includes spoken words, speeches, wriiten communication as a verbal
communication. This communication helps the people to better interact and
communicate.
 Non- verbal communication: The two airlines company uses sending or receiveing
messages in wordless cues. They includes the body language, body gestures and
expressions to insure this communication to be effective.
 Written Communication; This is most important method in the airlines company as
it uses the the written words to ensure the communication in the field. It includes
written words in the interaction.
 Lines of communication; This is most important communication in the airlines
business as it facilitates the transfer and tranmission of information from one person
to another in the Spice Jet and Jet Airways.
 Linear Communication; The two airlines company uses this communication to able
to transmit the information from one person to the another. It uses the transmission of
information from crew staff to that with floor staff.
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 Lateral Communication; It facilitates the sharing of information between the same
hierachial staff . The two airlines company uses this communication to interact, share
and transmit the information in the same department of airlines business.
 Lateral Communication; the information is exchanged between the groups and the
departments. The same hierarchical level or the department is chosen to share and
exchange the information.
 Formal Communication; The airlines company uses this communication to have a
controllence in the system, this communication facilitates a strict procedure with
some rules and regulations. (McQuail & Windahl, 2015).
 Informal Communication; It follows a free flow of communication in the Spice Jet
and the Jet Airways. It includes informal communication between organization staff
and the crew members.
Barriers to effective communication:
Barriers defined as the shield that stops something. The barriers to the communication involve
the jargons, emotional barriers, distractions, physical disabilities for example hearing and
speaking difficulties.Thus these communications affect the airlines business, if these
communications are impaired the company can develop a profitable approach.
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1.4 Explain the organizational culture and its changes in the above-chosen organization.
The organizational culture consists of beliefs, rituals, values that contribute to the social
environment of the business. Every company has a different culture and social values
(Alvesson, 2016).
Types of organizational culture;
 Clan culture: This culture is rooted in collaboration. This culture facilitates the friendly
environment.
 Market culture:This culture is goal oriented; it focuses on the competition which helps
in achieving the results.
 Hierarchy culture:This culture exists in the formal environment. It includes the strict
control and strict procedures (Young & Ghoshal, 2016).
 Adhocracy culture:This type of culture is based on creativity and innovation.
Employees can easily take the risk.
Factors that influence changing the culture:
 Natural Factors: The climatic change like seasonal variations would directly
influence the culture of airlines business. The demand for airlines reduces in rainy or
cold season and increses in summer season.
 Biological factors: These factors can be the environment factors or the external factors
like change in government policy, change in supply or demand, rise in price etc. These
factors would effect the airlines business.
 Cultural factors; The cultural factors like groupism, discrimaination of cast and
colour, social stigma, discriminating crew memebers from their region or place could
directly affect the culture of the airlines.
Types of changes in an organization
 Economic change: The changes in the pricing policy, increase or decrease in supply or
demand.
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 Demographical Change: Any change in the factors like population, a ratio of males
and females, incomes, values, and ideas have a direct effect on the culture.
 Technological change: Any innovation or replacement of new technology directly
affects the culture of the organization.
Thus, these are important factors that any organization need to consider while making or
restructuring the plan of the organization.
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Task 2:
Introduction: This report is produced in a reflective format. This report is prepared by the
assistant manager of Dalata Hotel group. This company is one of the best hotel companies.
It used to cater to several people. This report asses the SWOT analysis of this company. It
also produces several management skills and other objectives and targets that are helpful for
achieving the goals.
2.1 Assess own management skills performance.
Meaning of management skills: These skills are required to manage the business; it also
means giving employees about their duties as well as monitors their performance.I being the
assistant manager of the Dalata Group assess the following skills.
Leadership skills: These skills consisting of the following examples like communication,
motivation, creativity etc. As a leader I have possessed some interpersonal skills like self
confidence, energy and enthisiasm that will provide this company a positive approach.
Technical skills: I am expert in some technical skills like technical content writer, known
computer lanuguages like java, dala analysis, project developer, information technology.
These skills provides the Dalata Company to help them in technical process.
Personal skills: My personal skills would be in this organization includes soft and positive
behavoir, decision making, communication, leadership, adaptability etc.(Cottrell, 2015).
Planning skills: My personal skills in this organization would be determining my plans and
actions, making own goals which are connected with organization. Decision making, project
management etc.
Creative skills: My creative skills in the management of dalata group would be adding
innovation and ideas in hotel management. I will use different ways to cater the demands of
the customer.
Weakness analysis: My biggest weakness in this organization is not being punctual and or
being careless in some works. Sometimes being rude, or being lazy in performing some task.
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Strength analysis: My biggest strength in this company would be acting smart, benevolent,
active nad compassionate towards the organizationb staff. My biggest strength would be to
ensure my goals should meet with the companies requirement
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