Management, Leadership, and Theories: Starbucks UK Case Study Report

This report examines the roles and characteristics of leaders and managers within Starbucks UK. It differentiates between the responsibilities of a leader, who motivates and sets a vision, and a manager, who focuses on administrative control. The report highlights key differences, such as a leader's transformational approach to change versus a manager's transactional style. It further explores the application of management theories, including contingency management and situational leadership, to the Starbucks context. The conclusion emphasizes the crucial roles both leaders and managers play in driving profitability, with leaders influencing employees through inspiration and managers overseeing administrative functions. The report summarizes the importance of influence and motivation in achieving optimal employee performance and overall enterprise efficiency.

MANAGEMENT &
OPERATIONS

Table of contents
Introduction
LO1
Compare the different roles and
characteristics of a manager and leader
Applying a range of theory the role of
leader and function of manager
Conclusion
References

INTRODUCTION
 Management and operations refers to the enterprise function which is responsible for
planning, managing, organizing and controlling the manufacturing of the goods and
services. This business function is important for improving the overall productivity
of an organization.
 Assignment is based on Starbucks UK. It is an American coffee house. The company
is established on March 31 in the year 1971. It is founded by Jerry Baldwin, Zev
Siegl and Gordon Bowker.
 The project report will compare the different roles and characteristics of a leader and
a manager. Furthermore, it will cover the different theories and models of approach
including contingency management theory and situational leadership.

LO 1

COMPARE THE DIFFERENT ROLES AND
CHARACTERISTICS OF A MANAGER AND LEADER
 Leader – The leader refers to the person that command and leads the
group member of the company.
 Manager – The Manager refers to the person that is responsible for
controlling the administrative activities of a business.

Continued…
Role of Leader
 The role of the leader is to improve overall productivity of
Starbucks through motivating and inspiring them.
 Leader set a vision that motivates and guides the team
member.
 Leader is responsible for managing the group of employees or
individual to attain a specific and certain goal in order to
accomplish the overall objective of the business.

Continued…
Role of Manager
 The role of the managers is to take responsibility for managing the
work.
 They are responsible for planning the order of the work and for
ensuring that the work is completed tactfully or not in the
Starbucks.

CONTINUED…
Characteristic of Leader
 The leader is transformational. As they embrace change
in the Starbucks. They believe that change is the
beneficial for the organization.
 The leader is a person who is optimistic in their thinking
and way of perceiving things and changes.
 The leader is a person who influence its team member
with positive behaviour and thinking

Continued…
Characteristic of Manager
 The Manager is transactional. They follow the same
structure and process of the past. They don't bring anything
new at the workplace as they rely on proven skills.
 The mangers are less risk oriented. They feel afraid of
adapting new procedures and techniques in the management.
 Manager look-after all the managerial and administration
work of Starbucks.

Difference between Manager and Leader
Basis Manager Leader
Meaning The manager is a person who is
only responsible for the
management and
administration of the work
going on in the business.
It is a person who is responsible
for the overall running of the
business and the working of the
employees and if they do not
work properly then to
encourage them to work
harder.
Power of Authority The manager has the power
due to the position it held
within the company.
Whereas the leader is a person
who have power because of its
characteristics and the
behaviour and because of its
charismatic and influential
personality.

Continued…
Change in the Starbucks In case of change management the
managers resist to accept the change
because they have to modify all their
way of working.
On the other hand the leader is just
opposite of the manager. The leader
is a person who promotes changes in
the company and if employees resist
the changes then the leader
encourages them to adopt the
changes.
Way of doing work The Manager create goals for the
benefit of the company and
employees have to follow them
blindly.
The leader set a vision for the
Starbucks which they have to follow.
Creativity The Manager has less tendency to
think innovative
On the other hand leaders thinks
creative and brings new idea in the
Starbucks.
Risk The manager work is to minimize
and control the risk in the business
Whereas, the leaders are risk
oriented. They have capacity to take
risk for the benefit of the
organization by bringing innovation.

Continued…
Personality The Managers rely on the
past performance. They
copy everything and
believes on proven skills.
Leader shows uniqueness
by bringing something new
at the workplace.
Builds Managers are building the
process and system.
Leaders are creating
relationship with their team
members, stakeholder
which they want to
influence.
Style Managers style is
transactional.
Leader style is
transformational.