The Developing Manager: Leadership, Skills, and Career Development

This report provides an analysis of management and leadership within the hospitality sector, focusing on companies like Marriott and Hilton. It compares distinct management styles, leadership characteristics, and communication processes, highlighting differences in organizational culture and change management. The report includes a self-assessment of personal management skills, a SWOT analysis, and a development plan with prioritized objectives. It also discusses leading and motivating teams towards goal attainment, managerial decision-making, and recommendations for improvements. The final section focuses on aligning managerial and personal skills with career development, culminating in a detailed development plan to enhance managerial capabilities. Desklib offers a variety of solved assignments and resources for students.

THE DEVELOPING
MANAGER

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Comparison between distinct management styles.................................................................1
1.2 Leadership characteristics in two organization.....................................................................3
1.3 Communication process in selected business.......................................................................4
1.4 Organization culture and change in selected business..........................................................5
TASK 2............................................................................................................................................5
2.1 Own management skills performance...................................................................................5
2.2 Personal strengths, weakness, opportunities and threats.......................................................7
2.3 Design prioritise objectives and targets to develop own potential........................................8
TASK 3............................................................................................................................................8
3.1 Leading or motivating a team towards attainment of goals or objectives.............................8
3.2 Managerial decision to support goal attainment and recommendation for improvements...9
TASK 4............................................................................................................................................9
4.1 Own managerial and personal skills supporting career development...................................9
4.2 Development plan...............................................................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Leaders or managers are those person whomsoever are having a ability of leading a group
in an appropriate manner without discriminating between their team members. However, they are
responsible for encouraging their subordinates towards personal or professional goals
(Abrahamsson and et.al., 2017). Thus assignment is going to highlight managerial skills or
leading characteristics of an individual who is responsible to lead a particular team of an
association. Mainly, report is based on hospitality sector in which learner should get aware
about the managerial talent of several managers whosoever are working in various large
organization such as; Marriott, Hilton, Clayton crown and Frankle & Benny's restaurant. Hence,
main objective is to explain necessary roles as well as potentiality of managing team of these
organization. SWOT analysis is also outlining in this project for throwing lights on personal
skills which is required to an individual while leading a team or a unit.
TASK 1
1.1 Comparison between distinct management styles
Marriott and Hilton hotels are one of the popular group in a hospitality sector because of
their splendid quality of goods or services offered to their customers. Moreover, both are having
a outstanding interior which seeks the attention of millions of clients. It means structure of these
two organizations are very eye catching due to attractive themes, employees with fully develop
personality and number of things are there which make them distinguish from competitors (Allen
and et. al., 2012). Thus while comparing between Marriott and Hilton it has been analysed that
both the companies are growing in a rapid way because of increment in consumer demands. But
they are having different management styles due to distinct way of running their operations as
well as differences in their company policies. Hence, an effective comparison between various
managements styles is described as follows:-
Marriott hotel Hilton
 Staff members are consulting with their
supervisors before making any
decision.
 They believe in hiring skilled or
 Whereas in this enterprise most of the
time workers are not consulting with
their managers before making
judgement.
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talented employees as well as
experience persons in order to
minimize cost of training or
development.
 Having a very strict company policies.
 Higher authority of an association are
avoiding direct interaction with their
employees or workers in order to
maintain formal environment at
workplace.
 But HR team of Hilton appoint
freshers also so that they can groom
their employees as per their company
requirements.
 Lenient norms , rules and regulations of
an organization which is followed by an
organization.
 On the other hand, administrative team
or members of higher level believes in
making a friendly or healthy relations
with their employees for reducing
discrimination at workstation. Because
according to them it aids in promoting
employee retention.
(Source:- Marriott leads other hotel brands, 2013)
Hence, it has been analysed that both the organization are having different styles of
managing their organization and having distinguish opinion towards particular aspects (Arends,
2014). Along with this, it is understood that there are number of ways are identified which are
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Illustration 1: Marriott leads other hotel brands

used by hospitality sector to serve their clients in an effective manner without exploiting their
rights or interest.
1.2 Leadership characteristics in two organization
Marriott and Hilton hotel both of them are having different way of running their
organization because of distinguishes in their vision, mission and targets. Along with this,
managerial team of an enterprise are adopting their own way to run their business entity by
satisfying needs of customers. Mainly leaders are those person who are having capability of
leading a team or a group by considering requirements of each or every members. Moreover,
he/she is liable to clear all the doubts of their subordinates by managing entire activities in an
efficient way. Thus as a junior consultant it is essential to consider necessary characteristics
before appointing a leader or managers of an organization. In fact, it is identified that both the
organization are seen as a very large firm across international boundaries due to their maximum
branches in numerous of countries (Arnold and Boggs, 2015). Therefore, managers have to face
number of complex situation while performing job role at workplace. Hence , because of this it is
indispensable for leaders of Marriott and Hilton must have necessary qualities while managing a
business activities. Beside this major leaders characteristics of these two enterprises are
describing as follows:-
Characteristics of Marriott leaders Characteristics leaders belongs from Hilton
According to above information it has been
analysed that authorities of this hotel are very
strict towards their organization policies.
Therefore leaders of Marriott must have
necessary qualities which is mentioned below:- Tough personality:- It means person
who is managing a team need to be
very focussed or attentive towards their
objectives in order to strict towards
their objectives. As a result they can
able to enforce decision on
subordinates.
Hilton hotel is not having that much strict as
compare to Marriott. It means leaders are
different other competitors in various ways.
But still it is not easy to manage a large
organization. Thus, necessary qualities of
supervisors are highlighted underneath:-
 Friendly behaviour:- Members of this
firm believes in creating a health
relations with their employees because
it aids them while allocating job role.
Along with this they can easily
motivate them towards their profession
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 Specialist:- Freshers are not allowed in
this organization because they believe
in reducing development expense of
employees (Aulton and Taylor, 2017).
 Judgement ability:- According to this
terminology they must have the talent
of making corrective decisions without
exploiting employees and consumers.
targets.
 Effective communication:- Leaders
must know how to interact with their
employees so that they can share
opinions between each other as well as
easily represent indispensable element
of an enterprise.
Consequently, above differences shows that both the organizations are having leaders of
distinct qualities in order to accomplish business activities in an appropriate manner.
1.3 Communication process in selected business
Effective interaction is indispensable for both organizations either in a formal way and
informal because it aids in clearing all the hidden points in a minimum time period. Moreover, it
is essential to express all the components in an appropriate manner. Therefore Marriott hotel and
Hilton are adopting various methods of transferring necessary information or data from one
department to another. Hence, an effective process of interacting process is describing as
follows:-
Descending correspondence: In this kind of process, correspondence streams from
higher or top level administration to bring down level representatives (Babbie, 2013). Top
administration pass on messages and offer data, for example, hierarchical arrangements, orders,
guidelines to the lower specialists by utilizing different media like messages, see sheets,
composed last and so on it can likewise conceivable by organising meeting between senior
supervisors and representatives. For example; in Marriott hotel downward communication is
adopted while transferring information.
Upward correspondence: It is the inverse of descending correspondence as in this, bring
down level specialists can speak with their senior administration staffs. This is called two way
correspondence process. Workers give data with respect to their day by day or pitifully reports to
the best chiefs and they take bolster from messages and also status calls. For instance; Hilton
hotel is following upward interaction process because as per their opinion employees are also act
as a indispensable asset for enterprise.
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1.4 Organization culture and change in selected business
For effective association, culture assumes an imperative part as it is valuable for workers
inspiration. In this incorporates different angles, for example, values, dreams, standards,
convictions, dialect and propensities for the work drive. This organization embraced compelling
society with the goal that representatives can work or perform in better workplace. It likewise
incorporates a few methods for work put in which colleagues collaborate with each other and
offer data according to the way of life (Bianchi and et.al., 2011). Culture which is useful in
accomplishing competitive benefits are describing as follows:-
Hierarchical association culture: It is exceptionally useful in light of the fact that it
helps in influencing association and its work to culture in successful way. Marriott hotel utilize
this culture because of huger workforce so it is valuable for the organization. There are vast
quantities of representatives who take after these culture for making work simple and handle any
issues in better ways. In various hierarchical composition, senior supervisor or a colleague
mange their representatives and keep up junior individuals working under them. It is helps in
characterizing clear objectives and destinations to the workers with the goal that they can
accomplish it in adequate conduct.
TASK 2
2.1 Own management skills performance
There are different qualities and administration aptitudes which is essential required in an
administrator for overseeing whole workforce and business operations. Therfore as a manager of
an organization I have to accomplish number of obligations and duties in a Clayton Crown Hotel
London. Along with this , I likewise need to create a healthy relations among representatives so
execution can be enhance and accomplish hierarchical objectives and destinations in adequate
way. A few aptitudes are required for dealing with the Hotel and its exercises going to described
as follows:-
Effective communication: It is the key component of the fruitful business which aides in
meeting wanted results. I additionally consider this factor as give data and offer thoughts, sees
with individuals in the Clay Crown Hotel. Moreover, also bolster in evacuating any sorts of
boundaries or clashes by making a solid relations among individuals. Thus it is indispensable to
acquire this aptitudes for speaking with my partners and additionally clients in successful way. It
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worry with proper verbal correspondences or talked dialect which must be done in compelling
way.
Decisional ability: Another critical aptitudes that is essential for managing or regulating
different circumstances and in addition make due from any conditions. In this manner, I will
gangs my aptitudes in taking best choice at correct time. Along with this, one of the major
obligation of administrator is to settle on good choices with respect to any issues and it must be
gainful for the two representatives and association. Hence, I have to think about representatives
administration, inspiration and selections of methodologies at whatever point requires.
Problem solving abilities: An effective or talented supervisors ought to have quality to
take care of any sort of issues in different circumstances which would be positive for business
with the goal that he can oversee whole operations. Therefore as a manager of an association I
am responsible to resolve a few kinds of issues or inquiries in the Clay Crown Hotel for
enhancing powerful workplace and accomplish its set targets and goals. I have a capacity to give
extreme arrangements of characterizing issues. It will resemble an open door for me to
demonstrate my abilities in basic conditions.
Administrative aptitudes: This quality is exceptionally fundamental for each firm. As it
is the capacity to lead all specialists and persuade them to execution better for hierarchical
objectives. I have the capability to influencing nature of employees and encourage them towards
their professional or personal targets. Hence, I am adopting numerous of authority styles for
overseeing individuals in order to enhance their performance. Therefore, analysis of own skills
are further explained:-
Skills Rating
Communications I am having a fluency in my interacting process due to which it is rated as
a number 1.
Problem solving
talent
I can resolve every sort of issues or critical circumstances in numerous of
conditions. Thus it has been seen as a 2nd number.
Judgement ability I have the ability to make corrective decision by considering necessary
terms and conditions. Hence, it is stated as a 3rd number.
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2.2 Personal strengths, weakness, opportunities and threats
As a manager of Clay Crown Hotel. I evaluate my own strengths,weakness,
opportunities and threats. This process helps me to increase my skills and potential for
development. Through this method I can improve myself in all directions and leads to my overall
development. Below mentioned are strengths, weakness, opportunities and threats-
Strengths - Good communication skills – I have good speaking skills through which I can explain all
policies to all executives and employees of . This helps therm to work efficiently and
effectively. I can understand all their all problems and can give solution to them. Encourage employees – I can motivate staff members in performing their tasks. This
increases the energy level and enthusiasm of workers .They can work with more zeal and
thus give good results.
Weakness - Stressful and irritated – I took lots of tension and stress from heavy work load. Due to
this I cannot manage all operations and activities of hotel. So it reduces my productivity
towards work and leads to lower performance. Low Confidence – Due to more work sometimes I feel less confident in doing the work.
Due to this I cannot give guidance to other workers and they cannot perform efficiently.
This leads to lower sales and profits.
Opportunities - New technologies - I can adopt new technologies to make new policies and programmes
in hotel. Through this activities and tasks runs successfully. Through this organization
can run successfully.
Threats- Environmental changes - There are various new trends such as
economic,economic,social etc. I cannot adopt these changes quickly and leads to low
performance of the industry. It is a big threat to my career.
 Big competitors - There are various big managers of other activities. I cannot make good
plans and policies to beat the competitor. So it leads to low growth of hotel. Due to this I
cannot get success in my work.
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2.3 Design prioritise objectives and targets to develop own potential
There are various businesses which set their own targets and goals .Clay Grown Hotel
sets the objectives so that it can move in right direction. I needs to analyse the opportunities and
threats which helps me to realize my potential. This process helps me to increase my knowledge
and abilities to perform better and for success in the long run. My first objective is to remain cool
in every situation and do not take tension when there is more work load. Due to this I can work
efficiently and effectively. This also helps in giving training to other workers properly so that
they can perform better so that it can increase productivity and can give good results. My next
goal is to increase my confidence level so that I can manage every activities and tasks in efficient
manner. I can evaluate functions of every departments, processes and other procedures. This
leads to improved performance of hotel. It can also captures more customers and can generate
more profits. Thus there is expansion of business. This leads to growth and success of firm.
TASK 3
3.1 Leading or motivating a team towards attainment of goals or objectives
According to this contextual analysis, as a manager it is essential for me to perform some
of the undertaking and deal with the whole group workforce in the Frankie and Benny's
restaurant for accomplishing its set targets and destinations and additionally concurred
objectives. I need to build up a techniques for building powerful group and propel to individuals
with the goal that they will ready to achieve best results. I likewise required to concentrate on
clients fulfilments by giving subjective administrations to them. I will utilize a few exercises for
selected form to accomplish its targets which is described as follows:-
Group fabricating: It is a significant part to get achievement since it must be required to
assemble and keep up solid group for unique reason that will bolster in addressing client's needs
and desire. I will delegate gifted individual for making viable group so they will perform better
and strive to accomplish targets. A solid group or gathering can be work through investigating
representative's capacities, working limits, information with the goal that I can allot them
assignment as per their aptitudes.
Inspirations: It is useful apparatus in boosting representatives confidence and urge them
to finish the assignment in viable way. Therefore, I will give an effective help and comprehend
representative's needs or needs with the goal that they will concentrate on their execution. Thus ,
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I am trying to train employees for managing any conditions and rouse to colleagues by
expanding their certainty level to survive and acknowledge the progressions or buckle down. I
will comprehend my obligations and responsibilities to maintain relations among representatives
towards hierarchical objectives and destinations later on.
3.2 Managerial decision to support goal attainment and recommendation for improvements
Manager of Frankie and Benny's need to inspire and help to their staff individuals and
utilize diverse inspirations hypotheses in order to make them encouraged towards their objectives
by fulfilling their needs. Therefore, it aids in supporting to the representatives to be capable in
observing potential development in selected firm and working hard to acquire incentives,
appraisal, honours and advancements (Cavanagh, 2012).
Suggestion:-
Representatives ought to have the capacity to take in some new aptitudes and all around
prepared for gaining the group building abilities which are must be required in each business
firm since it helps in running successful association and its operations in a legitimate way. Here,
I found that it is essential to conduct an effective training and development session that ought to
be given to all staff individuals in regards to scraper to carry on with various clients that will
likewise bolster in their self-awareness.
TASK 4
4.1 Own managerial and personal skills supporting career development
As a supervisor of Clay Crown Hotel, I need to construct my own and expert abilities.
This lodging industry gives different open doors and additionally vocation goals for each person.
Workers can accomplish higher development for their future advancement. Therefore, it is
essential to grow various different administrative aptitudes with the goal that I can contribute for
acquiring association achievement. Hence, various indispensable skills which is required to
enhance is described as follows:-
Communication abilities: This expertise is imperative for giving data and rules to
employees of an organization with respect to association. It is basic of individual and operational
advancement because it aids in building solid relationship among representatives. I ought acquire
diverse dialect for managing clients and furthermore should be enhance verbal interchanges.
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