Developing Manager Report: Management Styles, Leadership, and Culture

This report, focusing on the role of a developing manager, analyzes various aspects of management within the hospitality sector. It begins by comparing autocratic and democratic management styles, using YHA Manchester and Elton Bank Hotel as case studies, and discusses leadership characteristics within these organizations, emphasizing communication processes and their effectiveness. The report further evaluates organizational culture and change management strategies. Task 2 assesses the personal management skills of an assistant manager, including a SWOT analysis, and defines objectives and targets. The report also explores team leadership and motivation, linking these elements to goal achievement within the context of Frankie & Benny's restaurant. Finally, it addresses the support of managerial and personal skills in career development and reviews development needs based on current and future performance.

The Developing Manager

Table of Contents
TASK 1 ...........................................................................................................................................3
1.1 Compare different management styles..................................................................................3
1.2 Discuss leadership characteristics within the two organisations...........................................3
1.3 Evaluate communication processes.......................................................................................4
1.4 Analyse organisational culture and change management.....................................................5
TASK 2 ...........................................................................................................................................5
2.1 Asses the personal management skill performance .............................................................5
2.2 SWOT analysis of an assistant manager...............................................................................6
2.3 Objectives and targets of an assistant manager ...................................................................7
TASK 3 ...........................................................................................................................................7
3.1 Lead and motivation of team to achieve goals and objectives..............................................7
3.2 Justification of managerial decision for attaining goals and objectives................................8
TASK 4............................................................................................................................................9
4.1 Support of managerial and personal skills in career development........................................9
4.2 Review needs for the development of plan WRT future and current performance............10
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

TASK 1
1.1 Compare different management styles
A management style is a unique and different way where managers think about
accomplishing different objectives. These targets comprise of making effective decision,
planning, organizing and exercising authority(Smith, 2017). It varies from company, person and
management. An effective manager is one who adjust himself according to the behaviour and
nature of the organisation and employee which better suits them. In hospitality industry or any
service sector, a particular management style is formed by different factors: purpose, knowledge,
skills, behaviour, attitude, motivation of an employee and industry change. Here, YHA
Manchester and Elton bank Hotel are taken into consideration for the overall discussion of
further topic. Given organisations belongs to hospitality industry and deals in the service sector
which is termed as “Hotel”.
Comparison of management styles between given two hotels:
YHA Manchester (Autocratic) Elton bank Hotel (Democratic)
YHA uses autocratic style, in which manager
ensures the employees do what they are
assigned to do. In this, it is clear that
employee must follow clear policies of the
organisation and upper management have no
role in listening any kind of feedback from the
employee. Employees are completely
dependent on the management for what to do
and decision making process. It means that
independent ideas and decision making are no
longer part of YHA Manchester.
Elton Bank uses democratic style, in which
decision are made on the basis of majority with
the real stake of an employee. These decisions
are generally taken on base of big and long
term situation. In this process, employee and
management work together to achieve goals
and vision of the company. In context with
Elton Bank Hotel, this style includes open
discussion forum, proper decision making and
effective communication between management
and employee.
1.2 Discuss leadership characteristics within the two organisations
Effective leadership is essential for any company or enterprise. Leader is a key human
resource person in the organisation who motivates and encourage their team or group to work
effectively and efficiently(Dodds, 2017). Better leadership traits develop employees more better

and perfect to innovate and create products or services. In context with both the hotels as
discussed previously, they pertain different leadership characteristics are as follows:
An empowering character - An effective leader should pursue character that motivates
the team member in order to achieve organisation's objectives. When a particular leader focus on
hiring and empowering team around him, he must ensures that team achieves the desired goals
more quickly. In context with YHA Manchester, organisation uses this characteristic in order to
motivate their employee and establish an effective team(Korobkina, 2014).
Effective communicator - In context with Elton Bank hotel, a leader should
personalized with good communication skills to associate people with organisation's goals or
targets. An effective leadership must communicate organisation's vision to an employee to
convert it into goal achievement. A leader should pursue both effective communication and
listening skills in order to have collaboration among the team members and solving critical
problems and issues.
1.3 Evaluate communication processes
Communication is the transmission of message from sender to receiver in the most
efficient manner. An effective communication process is the guide and motivation for realizing
the barrier less communication. The communication process is being formed of four key
components: encoding, medium of transmission, decoding and feedback. In context with YHA
Manchester and Elton Bank Hotel, there is a common communication process for both the
organisation which is explained as follows:
Encoding and sending - This is the first and primary step when sender begins with
encoding the particular information into message in a form of any kind of symbols, idea or
concepts. These symbols are generally used for encoding an idea into the message easily.
Transmission - After encoding the message, sender uses various kind of channels. These
channels are used to convey the message. Mainly oral or written are mostly used for conveying
the message, but now digital transmission has now become a trend in the conveying or sending
the message to anyone.
Decoding - After deciding various channels for transmission, message enters into the
decoding phase. It is done by the receiver. Once after the receivable of message, the stimulus is
generally sent to the brain for interpreting message into some meaningful type.

Feedback - It is the final phase of the communication process. In this stage, receiver
responds in the most suitable way and signals the response to the sender. Feedback provides an
situation for the sender to take corrective action to clear the message or information.
As there is no separate process of communication, it is clarified that above mentioned
process of communication is suitable one for both organisations.
1.4 Analyse organisational culture and change management
Culture is the behaviour of an individual human within the organisation and talks about
the people's perception and thought process of an individual. Basically, it talks about vision,
values, norms, system, symbol, assumption and beliefs etc (Idris, 2014).
YHA Manchester Elton bank Model
YHA Manchester uses hierarchical culture for
their organisation which is formalized and
structured work environment. Management and
procedures decides what people will do and
what they will achieve. They keep the
organisation functioning more smoothly and
efficiently. This culture involves trust, smooth
planning and low cost success. Leaders are
organizer and monitor and focuses on error
detection, measurement, control of process,
critical problem solving based quality
improvement strategies(Taylor, 2014).
Elton bank Hotel uses adhocracy Culture
which is the most dynamic, prosperous and
creative working environment. In this type of
culture, employee are independent to take risks
and measures to achieve success. In context
with this hotel, leaders are regarded as
innovators, entrepreneur and visionary and
employee are true follower's. The ultimate goal
is to achieve growth and generate new and
adaptive resources. Creating standards and
values, constant improvement and creative
solution is a key improvement strategies of
Elton Bank Hotel.
TASK 2
2.1 Asses the personal management skill performance
Management skill is one which includes the understanding and developing the individual
or group. Then positioning them accordingly to their skill in the particular organisation or
company is considered as management skill as management skill. As an assistant manager in the
Clayton crown hotel there are several management skills needed to perform duty in well manner.

A manager have different skills like decision making, technical skills, communication skills etc.
Communication skills is most important which always helps in proper transferring the
information without error and this helps in making the clear and proper instruction to the
employee working under. The Clayton crown hotel is a brand of famous Dalata hotel group
offering the good location, service and comfort to the visitors of the hotel in the effective prices.
2.2 SWOT analysis of an assistant manager
SWOT analysis of manager describes personal strengths, weaknesses, opportunities and
threats of individuals. Which helps in identifying growth opportunities for the person. The
following are SWOT analysis of a manager:
Strength - The state of being physically and mentally strong which gives the extra force
to handle the stress and pressure during the work which is beneficial for the individual and the
company also. As an assistant manager in Clayton crown hotel I have strength to work for the
longer period of time (working hours) and a positive attitude towards the works always work for
me. Honesty regarding the given work and patience level while handling workers under me in
Clayton crown hotel. These are some strength of mine and the communication skill always
needs to for the assistant manager in hotel industry as the visitor or the customer are always
attracted to the soft and humble voice. These communication skill are known as verbal skill
which helps in maintaining the clarity of the instruction to the employee and it is the biggest
strength that is in me( D.R., 2014).
Weakness - The fact or condition in which a person does not feel powerful or strong or is
not good or effective while performing the particular task is known as weakness. While working
in the Clayton crown hotel I identified my weakness in the multitasking as was unable to give
better performance more the 3 works were giving to me at single point of time. While
management of the time is another weakness I found that's I have to work after the office also to
complete the given work.
Opportunities - These are the favourable circumstances which makes the possibility to do
thing when an individual want to do something is known as opportunity. As an assistant manager
in Clayton crown hotel there are several opportunities for me to show my management skill like
managing the overall workforce diversity of employee under me and to maintain the quality
management which helps in boosting the performance of individual and the organisation too.

Threats - It is Something that can harm and makes loss in the form of property and
performance etc. are known as threat. As an assistant manager in Clayton crown hotel I felt
threat was in the flexibility of working hours as every single person have different personality.
They have different way of doing its work so sometime it becomes threat in the working
environment. Competition among the co-workers can also become threat in the time period of
promotion in Clayton crown hotel. Introduction of the newer or highly advanced technology
implement in the management information system then the learning process regarding that
particular software could become threat for manager for some time.
2.3 Objectives and targets of an assistant manager
While preparing the objective to develop the full potential of own there are four thing that
should be implemented in the each task. So that I can work with my full potential level and those
four things are circumstantial thing which refer to the simplicity and sensibility of the work. One
should act as sensible person while approaching to the given work or target , the second thing
that matter in developing the potential is measurement of the own performance, which can give
the meaning to the work and helps in self motivating. The third one in the achievable and
attainable task which ensures my trust to the given work.
The achievable task always builds up the level of confidence with in itself and the
weakness of doing the multitasking can also be overcome in it. The fourth and last thing that
helps in building potential is the relevancy, which include result based performance. This will
keep help in analysing myself at the end of the result and through the proper feedback the
effective result at the end of work can be obtained. By considering these four thing the goal of
the company can become clear and could be reached in less time and the it also helps in
developing the full potential of the individual to do the work.
TASK 3
3.1 Lead and motivation of team to achieve goals and objectives
Every organisation is focused towards their business activities for attaining their
objectives. Individuals and teams helps in company to achieve goals. Frankie & Benny's
restaurant is brand of restaurant group plc in. Manager leads and motivates team members They
take decisions for this and these helps in attaining goals and targets of company. In Frankie &
Benny's restaurant managers plays an important role as they direct and motivates them to

accomplishing goals of organisation. The following are some ways through which a manager can
lead and motivate teams:
Training and development: Training provides essential skills and knowledge to team
members, so that they can improve their skill sets for performing task and duties. It is very
necessary as every employee have different culture and skills, managers of Frankie & Benny's
trained them to achieve goals. This will motivate team members as by this they will have
required ability to achieve goals and targets(Rose, 2014).
Benefits: Managers of Frankie & Benny's can motivate team members by providing them
incentives, monetary and non-monetary benefits. This provides extra remuneration to employees
by recognising their good work and achievement so it acts as factor that motivates most. It
increases job satisfaction and security, productivity, enhance work commitment, enthusiasm for
work and it also motivates team members to use their full potential for achieving business
objectives.
Appreciation of work: Every employees wants his work to be appreciated by their
managers. Managers of Frankie & Benny's should acknowledge the hard work and efforts of
their employees. Employees will be motivated towards achieving organisational goals as their
work is recognised by higher level management(Cavusgil, 2015).
All these factors can help managers of Frankie & Benny's restaurant to influence and
motivate team members. As motivated employees will be more enthusiastic and provide better
quality of products and services for satisfying their customers(Knight, 2015).
3.2 Justification of managerial decision for attaining goals and objectives
Managers in a business take various decisions for their team members that helps in
motivating them for achievement of organisational goals and objectives. The above mention
decisions are taken by manager of Frankie & Benny's for leading employees to attain goals.
Managers prepare incentive plan to motivate employees as it increases productivity and
profitability in organisation. It influences their behaviour in a positive manner that helps in
serving good quality of services to the customers. This creates highly engaged employees and
they work with their full efforts and potential for accomplishing targets. Appreciation of work by
managers provides healthy and good working environment to employees. It will reduce
absenteeism among employees and influence them to take initiative for sharing innovative ideas

and views for achieving objectives. By providing training for enhancing required skills will
change perception of employees towards change and learning in organisation.
Apart from all above mention motivational and leading factors, managers of Frankie & Benny's
can use some other factors that can some other ways to motivate members of team. They should
share some part of their profit with team members as this will be more beneficial for motivating
group of individuals. By this employees will feel more connected and become loyal towards
organisation. Team will perform in an efficient and effective for increasing productivity &
profitability. This will help in improving overall performance as team is motivated for achieving
profit share so they will work for increasing profitability of company (Riesenberger, 2015).
TASK 4
4.1 Support of managerial and personal skills in career development
Career development and management is a system that includes various programs,
training, workshop to develop skills for developing career. It benefits managers to build and
develop as a person who can handle positions at higher level in an organisation.
Skills helps employees or individuals to perform their assigned task and duties in an
efficient manner which helps them in adding value and career development. As a manger of
Clayton Crown hotel, Personal skill will help me in career development like positive attitude and
behaviour approach towards things and situations will help in handling difficult situations. As
positive attitude helps in understanding situations at workplace. I will use my communication
skill for development of my career. Effective communication includes listening, speaking and
interpret information or messages. It helps in understanding and communicating goals and
objectives with employees. Good communication skill will help me in accomplishing all task and
duties that will increase level of performance. Employees needs and demands will also get
satisfied by listening and solving them carefully. As in hospitality industry communication skills
are very much required and plays an important part. Because a manager has to deal with
employees, coordination among all the departments, managing and handling their consumers or
guest. As a manger of Clayton Crown hotel, this skill will help me in performing all my duties in
an efficient manner. It will result in career development by getting promotions and taking up
more managerial responsibilities. This assist in making good relationship with members of
organisation as well as external business entities and individuals. Personal skill also helps in

career development like positive attitude and behaviour approach towards things and situations
will help in handling difficult situations. As positive attitude helps in understanding situations at
workplace.
4.2 Review needs for the development of plan WRT future and current performance
Career development plan - These are the long and short term plans which belongs to the
current and future position of job and it is the planned sequence of the different experience of the
employee for achieving the growth in the career (Renz, 2016).
Personal development - It is a medium for people to analyse their personal skills and
attributes keeping in mind their aim in life and set standards to maximise their potential. For an
assistant manager, it is of significance to improve effectiveness in current job position and to
prepare for senior leadership role.
Career and personal development need - Personal development is needed at the
individual level or for the personal growth so that it fulfil the current needs of the company in
the short period of time. Personal development enhances the the management skill of an
individual while career development in needed for the individual and personal growth as it helps
the company and individual both in the future period of time.
Review current performance - After analysing the strength like verbal communication,
honesty and positive attitude in myself and the weakness of not doing the effective work during
the multitasking and ineffective time management and opportunities in managing the overall
workforce diversity and threats of the competition among the co-worker are there in myself. The
weakness and the threats of the myself can be overcome easily by the help of proper training.
Future career needs - As we know that the growth of the hotel industries are increasing
with time and in future there are higher possibilities of the growth industries so Clayton crown
hotel need to develop the future development plan for spreading it out in the different locations
and research and development regarding the choices of the visitors of the hotel could be done
helps a manager and the company to grow for the longer period of time and training and
development program should be made which helps them keep going in the current working
scenario.
Career development plan
Serial Learning Current Targe Development opportunities Time

no. objective proficien
cy
ted
profic
iency
scale
1 Multi tasking 2 5 The multi tasking can be improved by
making the to do list which helps in
making the priority of tasks and also
avoid the distraction between the work.
2 to 3
months
2 Time
management
2.5 5 The time management can be improved
by making schedule and deadline of each
task and by setting the boundaries to the
specific task the time can be managed
effectively.
4 to 6
months

CONCLUSION
From above mention report it is comprehended that managers of different companies use
different management styles like autocratic and democratic. Characteristics of leaders,
communication process and organisational culture are different in every company as it depends
on nature of business and skills of managers. It includes managerial skill of manager like
communication skill etc. and analysis of strengths, weaknesses, opportunities and threats for
managers. It also explains ways a manager adopt for motivating team members like providing
benefits, appreciating work of members etc. This report also explains that managerial and
personal skills helps managers in career development like positive attitude, behaviour and
effective communication skills provides career opportunities for developing career. It includes
career and development needs and development of plan for future and current performance
aspects.

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