Assessment of Managerial Performance and Career Development Plan

Desklib provides solved assignments and past papers to help students succeed.

THE DEVELOPING MANAGER
CLAYTON CROWN HOTEL
1

Table of Contents
INTRODUCTION.........................................................................................................................................3
TASK 1..........................................................................................................................................................4
LO1 UNDERSTAND PRINCIPLE AND PRACTICES OF MANAGEMENT BEHAVIOUR..................4
DIFFERENT MANAGEMENT STYLE AND COMPARISION OF MANAGEMENT STYLE OF
TRAVELODGE &TUI GROUP...............................................................................................................4
CHARACTERISTICS OF LEADERSHIP WITHIN TWO ORGANIZATION TRAVELODGE AND
TUI GROUP..............................................................................................................................................6
COMMUNICATION PROCESS OF TUI GROUP..................................................................................7
ANALYSIS OF ORGANIZATIONAL CULTURE AND CHANGE IN TUI GROUP...........................8
TASK 2........................................................................................................................................................10
LO2 REVIEW OWN POTENTIAL AS A PROSPECTIVE MANAGER.................................................10
ASSESSMENT OF OWN MANAGEMENT PERFORMANCE SKILLS............................................10
PERSONAL SWOT ANALYSIS............................................................................................................11
SETTING AND PRIORITISING OBJECTIVES AND TARGETS TO DEVELOP OWN POTENTIAL
..................................................................................................................................................................12
TASK 3........................................................................................................................................................13
LO3 ABLE TO SHOW MANAGERIAL SKILLS WITHIN BUSINESS AND SERVICE CONTEXT...13
LEAD AND MOTIVATE TEAM TO ACCOMPLISH OBJECTIVE AND GOAL..............................13
JUSTIFICATION OF MANAGERIAL DECISIONS AND RECOMMENDATION FOR
IMPROVEMENT....................................................................................................................................15
TASK 4........................................................................................................................................................17
LO4 CREATION OF CAREER DEVELOPMENT PLAN........................................................................17
EXPLANATION OF HOW PERSONAL AND MANAGERIAL SKILLS WILL SUPPORT CAREER
DEVELOPMENT....................................................................................................................................17
REVIEW CAREER AND PERSONAL DEVELOPMENT NEEDS, CURRENT PERFORMANCE
AND FUTURE NEEDS TO PRODUCE DEVELOPMENT PLAN......................................................18
CONCLUSION........................................................................................................................................20
REFERENCES............................................................................................................................................21
2

INTRODUCTION
Selection of the right type of management style plays a vital role in the success of any business.
This will help the manager of the organization to lead and motivate the team and individual to
achieve the goal and objective of the organization. Effective leadership and communication
process enables the organization to complete the task within the prescribed time limit (Kiefer,
2016). This report represents an analysis of my managerial and personal skills in order to lead
and motivate the team to accomplish the prescribed goal and objective of the organization. This
report also includes an assessment and evaluation of my managerial and personal skills that make
me able to produce career development plan and how my skills support that plan in context with
the hospitality industry.
3

TASK 1
LO1 UNDERSTAND PRINCIPLE AND PRACTICES OF MANAGEMENT
BEHAVIOUR
DIFFERENT MANAGEMENT STYLE AND COMPARISION OF
MANAGEMENT STYLE OF TRAVELODGE &TUI GROUP
Management style is the particular way that a manager of the organization opted to lead and
direct the team and individual in order to accomplish a specific task and objective of the
organization as a whole. Management style can vary from company to company, management
level and person-to-person (Kiefer, 2016). There are different types of management style as
follows
Autocratic management style-This refers to manage and direct team members and the
organization through control. In this type of management style, the manager has strong authority
to make decisions and very less and can say that no involvement of employees in the decision-
making process (Fiaz, et al, 2017).
Transactional management style-This management style focuses to improve the performance
of employees by providing rewards, incentives, and bonus. In this management style manager
thinks that providing extrinsic reward is the best way to manage and motivate employees in the
organization this will, in turn, help the organization to achieve its objective (Taucean, et al,
2016).
Democratic management style-This is based on the fact that everyone should get a chance to
present their views and ideas no matter what is the position and designation of the person in the
organization. This helps to make quick decisions (Fiaz, et al, 2017).
Transformational management style-This is a style in which a manger encourages and inspire
employee of the organization to think creative and innovative in order to make positive changes
in the organization that help the organization to shape future success.
4

Management by walking around-In this style the manager of the organization collect and
gather information by listening to the views and ideas of the employees that help the
management of the organization to solve the problem quickly. In this style, the cooperation of
employee is very important because without their cooperation and coordination there can be a
problem to take decision s and solve problems effectively (Taucean, et al, 2016).
Laissez-faire-In this type of management style employees of the organization allows to take part
in the decision-making process and make the majority of decisions and management of the
organization provide guidance and support when needed.
System approach-These refers to a set of interconnected and interrelated elements that direct to
accomplish a specific goal. This approach of management considered that the organization is an
open system that consists of many subsystems. These subsystems are interconnected to each
other and operate in an interdependent relationship (Nawaz and Khan, 2016).
Contingency approach- This approach of management says that there is no universally accepted
management style for the organization and there is no single way to manage the organization.
Based on the situation and condition the organization way of managing also differs (Nawaz and
Khan, 2016).
COMPARISION OF MANAGEMENT STYLE OF TRVELOADGE AND TUI GROUP
ASPECT TUI GROUP TRAVELODGE
Decision making Democratic style implemented
in order to make the decision
that is agreed by employees of
the organization.
The organization employs
autocratic and democratic style
to take decisions.
Performance appraisal Transformation style used by
the organization to appraise the
performance of the employee in
order to produce better results.
Modern management style
implemented by Travelodge for
performance appraisal.
Motivation In order to motivate employees,
the group implements
The management style used by
the organization employs
democratic and transactional
5

democratic management style. style.
To enhance productivity System approach used by the
group to enhance productivity
in order to attain the objective
of the organization in an
effective manner.
To improve the productivity of
employees Travelodge employs
transactional management
style.
Team building The team is the very important
part of the organization and
managing team in an
appropriate manner is one of
the crucial tasks for this the
organization makes use of
transformational management
style (Tui Group, 2019).
The company makes use of
democratic and
transformational management
style to manage a team and
motivate team members to
accomplish a task (Travelodge,
2019).
CHARACTERISTICS OF LEADERSHIP WITHIN TWO ORGANIZATION
TRAVELODGE AND TUI GROUP
According to Jame J. Cribbin "Leadership is the process of influencing people and group of
people in a specific set of circumstances and situation at a point of time that helps people to
accomplish the objective of the organization.
Characteristics of leadership
A focused approach-Leadership is the process that deals with attaining a particular objective
and goal of the organization and it is very important to be focused to achieve that goal. The
focused goal does not mean to only focus on what is going on but it is also important to look
ahead (Antonakis and Day, 2017).
Flexibility-It is truly said that not every problem has the same solution and need the same
approach to solve it. By being, flexible leaders of TUI Group can be able to find out new ideas
and can set an example for the team (Tui Group, 2019).
6

Effective communication-This is a very essential and important characteristic of leadership that
enable leaders of TUI and Travelodge to provide information in order to keep a team working in
the right direction to accomplish the goal at the right time.
Ensure creativity-This is one of the differentiator characteristic of leadership that enables
employees of the organization to think out of the box in order to solve the complex problem
effectively and encourage the team to face any situation (Antonakis and Day, 2017).
Consistency –This is one of the essential characteristics of leadership that help the leader of
Travelodge to gain credibility and respect this will set an example for team members and
employee to do the work in the same way.
Honesty and integrity-This considered as one of the supreme characteristics of leadership. This
is very important for the organization to achieve success and maintain that success in the long
term. This is necessary for the leader to focus on values and belief to make it is possible for the
team and employees to attain the goal (Leithwood, and Azah, 2016).
Conviction-Willingness to attain objective and a strong belief towards mission the organization
is one of the important characteristics of leadership. This can help TUI and Travelodge to inspire
and motivate employees to perform best in the right direction in order to achieve the optimum
result by making aware about the mission of the organization (Travelodge, 2019).
COMMUNICATION PROCESS OF TUI GROUP
To communicate in a proper manner is very important for any organization to achieve its
objective. Communication can take place among different business entities, various employees,
company and customer, within the markets, within the organization. Here in this part the
communication process and communication adopted by the TUI group to communicate within
the organization is discussed (Tui Group, 2019). Downward and upward communication
process followed by the organization to ensure effective communication. Upward
communication means the communication that moves form employees of the organization to
superiors means lower level to upper level. In this communication, if employees of the
organization have any problem or issue then they can inform those problems to the top
management and top management make efforts to resolve the issue. Employees can share
7

innovative idea also to make any changes in the organization for betterment. Downward
communication is just the opposite of upward communication in this type of communication
process communication takes place from top management to lower-level employees of the
organization (Sager, 2015). In this communication, information travels through senior-level
executives to junior level functionaries of TUI Group. The lateral communication process is
adopted by the TUI group in which the communication takes place within the organization in a
horizontal manner means communication between the head of different department. Apart from
that TUI Group, adopt communication process as per the condition, situation and requirement
and always select communication process that ensure flexible and effective communication in
the organization. This also includes verbal and non-verbal communication. Verbal
communication refers when an employee makes use of words and speech to convey their point of
view and information and non-verbal communication refers when employees of the organization
make use of facial expression, body language to transform information (Tui Group, 2019).
ANALYSIS OF ORGANIZATIONAL CULTURE AND CHANGE IN TUI GROUP
Organizational culture
Organizational culture refers to a set of beliefs, values, and assumption that contribute to creating
a unique environment of the organization. This can include the expectations, philosophy, the
experience of the organization and the way in which the organization operates its business and
treat its employee. Organizational culture is the reason that holds the organization together and
reflects in the organization working and image (Driskill, 2018).
The organizational culture of TUI Group is Hierarchy culture that refers to a structured and
formalized working environment. In this type of organizational culture, the systematic
procedures are there that decide what employees do (Tui Group, 2019). This is a very critical
task for of the organization to keeping functioning of the organization smooth and flexible and
this type of the organizational culture enables TUI Group to make the functioning of the
organization smooth. The management of the organization focus on efficiency based
coordination, predictability and work. Formal rules and policies designed by the management
ensure the togetherness in the organization (Naqshbandi, et al, 2015). Along with this Clan
organizational culture also followed by TUI Group in order to ensure a friendly and cooperative
8

environment that helps employees of the organization to think freely and employees get chance
to present their views and ideas for the betterment of the organization. This type of
organizational culture promotes teamwork and more participation of employees in order to
accomplish a particular task or objective of the organization as a whole. This type of culture
enables the TUI Group to focus on the personal development of employees and build morals (Tui
Group, 2019).
There are different internal and external factors that force the organization to make a change in
the culture that can include demographic and economic conditions that have a direct impact on
the organization. Value and beliefs of individuals also contribute to developing a positive
working culture and environment (Lewis, 2019).
9

TASK 2
LO2 REVIEW OWN POTENTIAL AS A PROSPECTIVE MANAGER
ASSESSMENT OF OWN MANAGEMENT PERFORMANCE SKILLS
The table below explains my management skills and also make it clear that in which skills I have
to make more efforts to develop myself and in which skills I am good enough to perform better.
ASPECTS /SKILLS VERY SKILLED MODERATELY
SKILLED
IN NEED OF
TRAINING
COMMUNICATION
SKILLS 
ANALYTICAL SKILLS 
TEAM BUILDING SKILLS 
ENGAGEMENT SKILLS 
PLANNING AND
ORGANIZING SKILLS 
LEADERSHIP SKILLS 
TIME MANAGEMENT 
PROBLEM-SOLVING
SKILLS 
From the above table, it is clearly reflected that I am moderately skilled in communication skills
that represent I am able to pass information to a staff member and I am comfortable to speak in
formal meetings and group but there is still need to make improvement in order to make it
effective. I also rank moderately skilled myself in analytical and engagement skills means there
10

is a need to work more effectively in the unstructured situation and work on assessing critical
information. I ranked very skilled in planning & organizing skills, leadership skills, and team-
building skills because I analyzed myself in some of the previous situations that I can organize
and prioritize my work and work of the team and able to understand planning process in work. I
am able to encourage and motivate the team in the right direction in order to perform a task. In
time management and problem-solving skill, I need proper training to because in these two skills
I analyze that I am lacking.
PERSONAL SWOT ANALYSIS
STRENGTHS WEAKNESSES
 I am able to motivate and encourage
people to perform a task effectively.
 Dedicated to perform a task and work with
integrity.
 The self-motivated person that helps me to
work under difficult situations.
 I am able to pass out important
information that helps to perform a task
effectively and within a time limit.
 I am able to evaluate my work and making
changes in the work accordingly.
 I am not able to make pace with changes
and not easily adapt to changes.
 Limited technical knowledge.
 Not able to assess information critically.
OPPORTUNITIES THREATS
 The hospitality industry is one of the
fastest-growing sectors. There are many
opportunities for me if I implement my
skills and potential in the right way.
 Willingness to learn new things can be an
advantage for me.
 Increasing competition.
 Changing the environment.
I am working to overcome my weaknesses in order to gain advantage and to develop myself to
sustain in this competitive environment.
11

SETTING AND PRIORITISING OBJECTIVES AND TARGETS TO DEVELOP
OWN POTENTIAL
It is very essential to set and prioritize goals and objective in life to develop and grow in life. I
have to evaluate and analyze all the opportunities and try to attain those opportunities by making
use of strength. I have to focus on enhancing and improving my skills and knowledge in order to
become a good manager and along with this, I have to make sure that, I am working on my
weaknesses in order to overcome them. Those weaknesses can act as a hurdle in the path of my
success. Here I mentioned a plan that represents those skills that I want to prioritize in order to
develop my potential.
Time management- I am keeping this at first because I realized that I am lacking in managing
time properly and my aim is to utilizing it by avoiding an unnecessary task that helps me to
improve it and performing the task and this, in turn, help me to enhance productivity and
efficiency.
Problem-solving skills- I prioritize it because it is very important for the manager of the hotel to
solve problems quickly and effectively and this is a very essential aspect to sustain in the long
term.
Analytical skills-This is the skill that I need to improve and I think it is necessary for me to
prioritize this because being the manager of the hotel it is an integral aspect to analyze
information critically.
SPECIFIC MEASURABLE ACHIEVABLE RELEVANT TIME BOUND
According to me
the factors
mentioned by me
is specific and
essential for me
to grow in the
future.
All the aspects
are needs to
enhance and
improve until I
get desired
results by
practical
implementation.
This is complex
and difficult to
learn new things
and skills that
must be properly
monitored in
order to achieve
a specific goal.
Skills mentioned
above after the
analysis of
personal
strength,
weakness and
personal and
managerial skills
so it is relevant
The proposed plan
is going to be
accomplished in
the next four
months along with
practice.
12