Developing Manager Report: Leadership, Skills and Career Development

This report examines the principles and practices of management behavior, focusing on the Hilton Hotel and its competitor, Marriott. Task 1 compares distinct management styles, including autocratic, consultative, persuasive, democratic, and laissez-faire, and analyzes leadership characteristics required in the Hilton Hotel. Task 2 assesses the author's management skill performance through a SWOT analysis and prioritizes objectives for personal development. Task 3 addresses leading and motivating a team and justifying managerial decisions. Task 4 evaluates the support of managerial and personal skills in career development and creates a personal development plan. The report evaluates communication processes and organizational culture, considering factors like downward and upward communication and the importance of a positive work environment. The report also highlights leadership characteristics, communication processes, and organizational culture, with a focus on fostering a positive work environment.

The Developing Manager

INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Comparison between distinct management styles............................................................3
1.2 Leadership characteristic required in Hilton Hotel.........................................................5
1.3 Evaluate communication processes in selected businesses..............................................6
1.4 Analysis of organisational culture and change in selected businesses.............................7
TASK 2............................................................................................................................................7
2.1 Assessment of own management skill performance .......................................................7
2.2 SWOT Analysis................................................................................................................8
2.3 Priorities of objectives and targets to develop own potential...........................................9
TASK 3..........................................................................................................................................10
3.1 Leading and motivating team to achieve organisational goals.......................................10
3.2 Justifying managerial decisions in an organisation........................................................11
TASK 4..........................................................................................................................................12
4.1 Assessing support of managerial and personal skill in career developments.................12
4.2 Career and personal development needs, current performance to produce a personal
development plan..................................................................................................................12
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................16

INTRODUCTION
Managers and leaders can be considered as those persons who are having good qualities
and abilities to perform their work in an effective manner. They are required to do their work
without any discrimination as there are various types of employees working in their team. These
are the people who are having the responsibility to motivate their employees so that they perform
their work in an effective manner and help the company in achieving the aims and objectives
(Bianchi and et. al., 2011). The organisation referred in this report is Hilton hotel and other Hotel
which is considered here will be Marriott. The main of aim of this report is to understand the
principles and practices of management behaviour, reviewing the own potential. There will also
be a discussion on managerial skills and a career development plan will also be created.
TASK 1
1.1 Comparison between distinct management styles
A successful managers are flexible in their styles and they shift to different management
styles as per the requirement. Therefore, transforming to various style according to situations is a
skill and helps managers in developing a strong set of behaviour for critically get success. There
are several kinds of organisations that are doing their operations in the society and all of them are
having a manager who is having their responsibilities to manage the work of whole organisation.
Some of the management styles are explained below:
Autocratic: This is a management style which is pretty build a negative impression and
show a person as dictator giving orders to other individuals. Therefore, in this style of leadership
managers just give orders to employees and if they fail to do so than they can face consequences.
But autocratic management style has some benefits as well especially in particular situations. For
example: if company wants to maximise its sales and profitability if firm is going through
difficult circumstances.
Consultative: This kind of leadership style is totally different from autocratic as in this
management seeks for employees reviews and feedbacks. Therefore, company who adopts
consultative style of management leads to better relationship amongst employees and company.
Persuasive: In this managers enjoy the power of decision making and they in every
attempt they try to prove why decision taken by management is bets for the organisation.
Democratic: This is considered as one of the effective management style and decision are
made for getting long term benefits. Therefore, in democratic employees and management work

in a collaborative manner so as to create a clear vision for a company. Hence, democratic styles
uses effective communication process and provides a clear forum to employees where they are
share their views and thoughts.
Laissez-faire: In this manager is more like mentor and provides guidance to employees in
decision making and performing their task in a better manner.
Hilton is considered as one of the top most organisations in hospitality industry as they
are serving to their customers since many years and in an effective manner as well. Their
services are quality focussed and the interiors they provide are also fabulous. They are having so
many competitors in the market but still they try to outwit all of them and attract maximum no.
of competitors (Cavanagh, 2012). But there is one competitor who is giving tough competition to
Hilton and that one is Marriott Hotels. They are also having equally good interiors and their
services are also world class. So, a comparison is required to be done through which it can be
ascertained that how they manage to understand the demand of consumers and attract more of
them. Comparison is done as follows:-
Marriott hotel Hilton hotel
 Here the employees normally takes
guidance of their co-workers before
taking any kind of decisions associated
with the organisation.
 Participative management style: They
prefer participative management style
to involve employees for gaining better
ideas which helps to improve
profitability.
 Collaborative management style: The
collaborative style is used by managers
here so as to make better decision by
majority which can reduce factor of
employee resistance.
 Since the organisation is big so there
are many times that the employees
 Here, most of the time employees are
not asked to provide their judgement in
any discussion that is being carried out
by the company.
 Consultative management style: The
consultative style that to take feedbacks
from workers before making any
decision accurately.
 Persuasive management style: They
focus on persuasive method of
management to retain control of
making decisions for applying best idea
in business.
 They are having a good and efficient
HR team that provide guidance to the
employees and train them in an

doesn’t get the opportunity to attract
with the higher staff officials.
 They are having strict policies and
plans for the organisation.
effective manner so that they can
perform in proper manner. They even
give opportunities to fresher’s as well.
(Source: Marriott leads other hotel brands, 2017)
1.2 Leadership characteristic required in Hilton Hotel
Every organisation is having different way of handling their activities as they are having
different vision, mission and objectives as well. Therefore, the strategies and plans adopted by
them are also different but the aim is same and that is satisfying the needs and wants of
customers (Cummings and Worley, 2014). Therefore, the management appoint leaders who are
capable enough to handle all kinds of situation in the company and solve the queries as well.
They are required to be efficient because then only they will be able to motivate the staff
members and show them the right direction. In Hilton as well, the leaders are very much capable
and thus Hilton is able to gather this much amount if market share in the market. The major
leadership characteristics of two firms are discussed as follows:
Characteristics of Marriott Leaders Characteristics leaders consist from Hilton

The characteristics possessed by the leaders of
Marriott hotel are as follows:
 Strong traits – If a person is having
the responsibility to handle all the
activities in a proper manner then they
are required to have a strict behaviour
so that everyone listens to them and
obey their decisions.
 Democratic leadership style: This
method is used in Marriott to involve
sub- ordinates to make an appropriate
decision.
 Transformational leadership style: It
include the criteria of introducing
changes in organisation to increase
growth of business.
 Specialisation – A leader is required to
be specialist as then only they will be
able to guide the employees and show
them the correct direction. If they
themselves will have not any
knowledge then how will they be able
to provide appropriate support to the
team members.
 Judgement quality – they are required
to have ability to analyse the
personality and skills of an individual
in a corrective manner because then
only they will be able to develop the
skills and capabilities of employees.
The characteristics required to be present in the
senior manager of Hilton Hotel are as follows:-
 Friendly Behaviour – If the leader of
an organisation is having friendly
behaviour then to becomes very easy
for the team members to share their
suggestions as well as issues with
them and they get motivated with
them as well.
 Autocratic leadership style: They
prefer to utilise autocratic leadership
in that is centred to boss for making
any strategy or policy.
 Strategic leadership style: It involves
head of organisation to finalise any
decision for improving business
growth.
 Effective communicator - Since
Hilton is a big organisation so it is
very necessary for the leaders to have
a good communication with the staff
members as otherwise the employees
will not have anyone with whom they
can share anything. Therefore, this
characteristic is required to be
possessed.

1.3 Evaluate communication processes in selected businesses
Communication process is done with the purpose of conveying the information to other
individual so that they can understand the same effectively. Moreover, the process of
communication is divided into three components i.e. sender: person who is sending the message,
channel: medium through which information is being transferred and lastly, receiver.
It is very necessary for each and every company to have a good communication skill so
that they can make a good connection with their customers and achieve their desired goals as
well (David, 2011). So, the communication is good then all the emotions will be expressed in an
effective manner. The management is required to adopt various techniques and tools so that they
can effectively share the required information from one department to another. The process can
be described as follows:-
DESCENDIING CORRESPONDENCE – Under this process, correspondence streams
to top level management so as to bring down the representative level in a proper manner. So,
here the higher authority will their message and offer some data as well which needs to be
transferred (Griffin, 2013). This is done by following a proper hieratical structure so that
information is transmitted in a proper manner. They can make use of media channels and other
methods for communicating the information. Hilton hotel is making use of downward
communication so as to transfer their information.
UPWARD COMMUNICATION – It is considered as the opposite of descending
communication in which the lower level employees are given a chance to speak with their senior
level managers in effective manner. This process is also known as two-way correspondence
procedure. In this, those employees are being provided with all the report and they just need to
make use of it and take corrective decisions for the company. Hilton is also making use of this
communication when they are into this opinion that employees are a very important part of the
company and they are having the capability to attain goals of the company.
1.4 Analysis of organisational culture and change in selected businesses
Hilton Hotel is one of the leading organisation that deals in hospitality sectors ad have
different branches across the globe. Therefore, there might be a possibility that employees who
are working in their organisation are from different cultures. So, it is prime duty of manger and
management that they provide effective environment to workers where employees can enjoy

their work. Culture is not about only physical manifestations but it is abut values, beliefs,
behaviours and attitudes shared by people in a company.
In every organisation, if their organisational culture is good then they will be able to provide
a good working environment to the employees of the organisation. They can also motivate them,
inspire them and make them work in a more proper manner since good guidance will be provided
to them by their leaders. Basically, culture is based on the actions that are done by the top level,
management and its implementations by the employees as well. Therefore, it is in the hands of
the leader and managers that what kind of environment they want to create in the company.
It can be said that Hilton is having a very good environment structure because then only they
are able to keep the workers as well as the customers satisfied. So, it is the responsibility of the
manager to implement various kinds of plans and policies so that employees can work with each
other in harmonious manner and share everything with each other as well (Jones, Jones. and Del
Campo, 2013). Earlier, Hilton Hotel was facing issues in maintaining a better coordination with
its employees, as the process were not conducted in a systematic manner. There was lack in
mutual understanding and connection between superiors and employees was effective. As a
result, execution of plan was appropriate. Therefore, Hilton Hotel thought of implementing
Hierarchical culture and therefore, the process of operating business becomes more systematic. A
brief discussion of benefits after adopting hierarchical culture is explained below:
The organisational cultures that can further help Hilton in achieving competitive advantage
are as follows:-
Hierarchical culture – This is one of the most effective culture through which the
association can strive to achieve success in the working environment. Hilton hotel is making use
of this culture because they want to show that they maintain a high workforce who is performing
a very effective manner. This culture can be adopted by various other companies as well since it
is very effective and helps in managing all issues and challenges of the organisation in proper
manner (Leach-Kemon and et. al., 2011).
TASK 2
2.1 Assessment of own management skill performance
There are various kinds of rules and responsibilities which is required to be followed by
the manager of the company because then only they will be able to achieve the goals and

objectives of the company. Since, I am the manager of Hilton Hotel so I have to make sure that I
possess all those skills and abilities which is required to perform my job in an effective manner.
Some of the skills can be depicted in following manner:-
Effective communication – This is one of the main reason through which company is
able to get success in the market. Every manager is required to have such skill as then only they
will be able to make strong relation with the team members. If I will speak to my subordinated in
an appropriate manner then they will feel comfortable with me and share everything with me as
well. Earlier communicating with large number of people was not easy for me and this was my
biggest drawback and working as a manager in Hilton Hotel, effective communication was
required for interacting with different stakeholders and clients. But later gradually as I gained
experience I developed this skill and now I am confident enough in communicating with other
individuals. I can make a healthy conversation with my sub- ordinates to motivate them and
provide correct direction for putting efforts in right way which facilitates to achieve desired
target properly. I also focus on problems of co- workers and try to solve them immediately in
required manner that results into gaining better outcomes from them.
Decisional ability – Every manager should possess this skill since there are various types
of situations where the managers and leaders have to take decisions on behalf of company so
they be competent to do so. Working as a manager, decision making is one of the prime role
which is to be perform. Therefore, in order to become more capable in decision-making I started
analysing work environment and changing trends that is going in the market area. Hence, as the
time passed and with the increase in experience it made me more capable in taking effective
decision. Henceforth now, I prefer to take suggestions of employees to make best decision which
is beneficial for business. Thus, it will provide support to reduce factor of employee resistance
and motivate them to perform in a better way along with generating required outputs regularly.
Skills Very
Rare (1)
Rare
(2)
Sometimes
(3)
Often
(4)
Always (5)
Problem solving skills ✔
Leadership skills ✔
Communication Skills ✔

Decision-making Skills ✔
2.2 SWOT Analysis
As a manager of Hilton hotel, I have to analyse my own strengths and weaknesses so that I
can know what are the qualities that I am actually having and what more are required to adopt by
me. So, the SWOT conducted on me can be described as under:
STRENGTHS WEAKNESSES
 Employee motivation – I am having
the ability to motivate as well as inspire
all the employees for performing their
work in an effective manner.
 Good communication skills - I think
that I have good communication skill as
I am having a good relation with each
and every employee and they regard me
as their friend also.
 Low confidence – There are many
times when I do not feel good and is not
able to train the employees in a proper
manner and this is a weakness which I
have to overcome because as a manger
it is important that I feel confident
while communicate with my employees
so that activities can be explained in a
better manner without any chaos.
 Irritated – As a manager I should be
very calm whether situation are difficult
or going out of hands but there are
situations when my mood is not good or
when I am not well so at that time I
feel really frustrated and irritated and
thus shouts at the staff sometimes as
well. I have to work for changing this
kind of behaviour because employees
this kind of action can demotivate
employees and can portrait a negative
image in form of workers.
OPPORTUNITIES THREATS
 Latest Technology – There are several  Large competitors – There are so

kinds of technologies which have been
developed in the business organisation.
So, i am having an option to choose the
best among them for our company.
many kinds of competitors that are
present in the market which my
company have to compete with so , I
have to make sure that I face this
situation in an effective manner and
bring success to the company as well.
2.3 Priorities of objectives and targets to develop own potential
It is very necessary for every manager to set priorities in their companies so that appropriate
results can be attained. Through this planning, all the activities will be conducted in easy manner
and the manager will not face any kind of difficulty in handling it (O'Neill and et. al., 2015).
While making plan, manager is required to make sure which type of activity is required to be
conducted in first place and then further on. In Hilton, the manager has made the following
points in which they are required to keep their concentration on:-
 It is highly essential for managers to conduct deep research about the elements in which
they are going to take decisions (Abrahamsson and et. al., 2017).
 This way effective output can be observed and confidence level can be boosted. In
addition, services provided to the customers will be much more effective as per the
demands.
Therefore based on this, I have set certain objectives which I have to improve so as to
become more effective in performing activities in a better manner.
Objectives Success criteria
(TARGET
DATE)
Actions Implementation Completed
Yes/No
Leadership Styles
learning
02/03/18 Pickings own
improvement
session
Applying
knowledge styles
on my group
YES
Latest Techniques 02/08/18 teaching from
high skilled
Utilising most
recent
YES

trainer technologies in
company
Increasing
management
abilities
15/01/18 Through studying
books and
evaluating
activities of other
managers.
Managing full
team
YES
TASK 3
3.1 Leading and motivating team to achieve organisational goals
The ways through which the workers associate with each other has a strong impact on the
position and performance of the organisation in the market. If the employees will be motivated
enough then they will give their best performance in the company and consequently it can
improve the profitability of an association as well (Allen and et. al., 2012). The various methods
through which the staff of Hilton hotel can be motivated are as follows:- Setting goals: It is necessary that the activities to the staff members should be distributed
as per the capabilities present in them. This will help them in completing their aims and
objectives in proper manner and giving good results to the company as well. Appreciate failures: There are many times that a person gives their 100% but still success
doesn’t come so at this moment company should support their employees and help them
to face this situation in a brave manner.
 Offering opportunities for self developing: It is the major responsibility of company to
provide opportunities to their employees where they can develop the skills which they are
not having but should have to do their work more efficiently.