Developing Manager Report: Leadership, Skills, and Development

This report, focused on the developing manager, delves into various aspects of management and leadership within the hospitality industry, specifically comparing the management styles of Hilton and Marriott Hotels. It examines different leadership characteristics, including autocratic, democratic, and laissez-faire approaches, and evaluates communication processes within selected businesses, including verbal, non-verbal, and written forms. The report also analyzes organizational culture and change, discussing functional and divisional structures. Furthermore, it includes a SWOT analysis of personal management skills and a career development plan, outlining objectives and strategies for improvement. The report provides insights into how managerial and personal skills support career advancement and concludes with a review of development needs and future goals.

The Developing
Manager

Table of Contents
INTRODUCTION ..........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Compare different management styles..................................................................................1
1.2 Discuss leadership characteristics........................................................................................2
1.3 Evaluate communication processes in selected businesses...................................................4
1.4 Analyse organisational culture and change in selected businesses.......................................5
TASK 2............................................................................................................................................6
2.1 Assess own management skills performance........................................................................6
2.2 Analyse personal strengths, weaknesses, opportunities and threats.....................................7
2.3 Set and prioritise objectives and targets to develop own potential.......................................8
TASK 3............................................................................................................................................8
3.1 Lead and motivate a team to achieve an agreed goal or objective........................................8
3.2 Managerial decisions made to support achievement and recommendations for
improvements..............................................................................................................................9
TASK 4..........................................................................................................................................10
4.1 Explain how own managerial and personal skills will support career development..........10
4.2 Review career and personal development needs, current performance and future needs to
produce development plan........................................................................................................10
CONCLUSION .............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
The developing manager is a person who shapes and improves the set of their own skills
and their staff to manage the operations and functions of the organization in order to achieve
personal and professional objectives. The report underpins areas of leadership style, training and
development of employees, culture and social development. The report compare different
management styles in different organization along with evaluate communication process. In
addition it conducts a SWOT analysis of management skill performance to attain targets (Bianchi
and et. al., 2011). Hilton, Marriott, Clayton Crown Hotel and Frankie & Benny's restaurant are
working in hospitality and this is report is about the management and leadership style of these
firms. Furthermore, there is a justification of managerial decisions that can be made to support
achievements with recommendation to improve the practices. In the end a career development
plan for personal and managerial skills are also included.
TASK 1
1.1 Compare different management styles
Hilton and Marriott are both the leading group of hospitality industry cause these are
offering best quality of products and services to clients with effective management. The top
management of both the organizations are following different kinds of management styles to
accomplish the objective with the changing needs and trends of the marketplace. The
management styles has its own advantages and drawbacks that is impact on the increasing
business of the firm (Cavanagh, 2012). Different management styles and approaches of Marriott
Hotel is compared with the Hilton Hotel in order to analyse the make own strategies that can run
a business smoothly and these are given below -
Marriott Hotel Hilton Hotel
 Marriott hotel follows contingency
management cause it favours the small
flexibilities which is necessary to
develop the strategies with time.
Because there are so many things
which should be change with time in
 Hilton Hotel is using the system
approach that is an organic and open
system. In this approach all the sections
are independent and interrelated . It will
refers as the top management which
divides the operations to its
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order to grow in better way with
establishing human relationship.
 In contingency approaches will be
influenced by the government, culture
and demographic population of the area
in which hotel are serve its services.
Along with economical situations and
technology can also made an impact on
the business cause if country is going in
pitfalls then the business will also face
the troubles. Adopting new
technologies would be great support to
increase the performance in a frequent
manner.
 The top management observes the
needs of modifications and they
prepares strategies to implement the
changes and then the lower section of
the organization will be follow the
changes for a better service.
 The leading authorities are the top
management of Marriott which adopts
the changes to improve products and
services.
subsystems .
 All the sections are interrelated and
unified to fulfil the purpose.
 The manger would be able to take the
decisions only after considering of the
impact of decision on the other
departments of the organizations and
the entire organization. Suppose, if the
management would reduce the wages of
employees then they are going on strike
or resign from their job at that time the
hotel are faces obstacles in the business,
so management does not take the risk to
decrease the payment of staff.
 Hilton hotel employ the system
approach and it will be good for that
because management is able to
intertwine all sections. As this will lead
an effective communication with all the
department and employees and this
gives healthy environment to the
organizations to grow.
 It directs the manager to develop
integrated approach to solve the
problems in isolated sections.
1.2 Discuss leadership characteristics.
There are various leadership styles that influences a business in positive and negative
manner. A business depends on the leadership because a leader is a ruler who decides the target
and that have to be achieved in specific time. Leader gives the directions to attain the goal t their
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subordinates (Cummings and Worley, 2014). There are several leadership characteristics that are
followed by the Marriott Hotel and these are given as below -
Autocratic leadership – An organisation has been using autocratic management style
will be used to rule on the employees because unless the management would not be strict the
employees will not follow the management decisions. That is why in this approach the
management instructs the employees about what they need to do. The employees are get
motivated through fear of discipline which has been taken as action when the employees will be
fail to accomplish the instructions given by the leaders (David, 2011). Management has clear and
specific policies for the company and all the employees are abide to follow the rules. The
decisions are made by the leaders only they do not consult with their subordinates.
Democratic leadership – In democratic leadership style, Marriott hotel is free to involve
subordinates in making decisions. The subordinates has given the suggestions to their leader but
the last decision would be taken by the delegate authority who is responsible to determine all the
aspects. Marriott hotel is working with this approach of leadership with the subordinates
thoughts that gives new height of the business.
Laissez-faire Leadership – In Laissez-faire Leadership, the management is puts their
hands off and allows the employees to take the decisions. But this could be a bed leadership style
for company because it gives a low productivity. Because the higher authority does not leave
everything to the employees to run a business successfully the top management should be in
power.
Motivation theories – Every organization should motivate the work of employees
because employees are the backbone of an organization as they are the main resource to serve the
best to clients. The management should give them appreciation to the member of the
organization for their work and ideas that can be good for a business.
Factors affecting motivation and performance – There are many things that can affect
the performance of employees, the management of organisation should make the work
interesting that will increase the curiosity to learn something new. The management should
organize some events for the appreciation so that they are getting some recognization among
other employees and will be set an example also (Griffin, 2013). In any organisation the
employees wanted to be secured in job, good wages, nice working environment, part of a team
and to get support in personal problems so they are doing work happily and without any stress.
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Role of partnerships and stakeholders in business – Partnership shares the capital and
all profit and losses of the business with a deed so that none of the individual has bare the loss of
business. They run a business in more successful manner. Stakeholders are those who invests
their efforts in business in order to support business operations and functions. They are not the
equity shareholders but they stakes for company's success.
1.3 Evaluate communication processes in selected businesses.
Communication process refer to a simple process to send a message in which one is
sender who generates the message and other side is the receiver who fetches the messages
through a media. In order to begin a communication process there must be two entities or
persons must be involved (Jones, Jones and Del Campo, 2013). The communication can be inn
verbal, written, non-verbal form.
Verbal – Verbal communication can be refer to share thoughts with language skills.
Because when the managers of Marriott shares the information with their employees through
delivering speech to them then the staff can easily understood the words of mouth.
Non verbal communication - Non-verbal communication defines with gestures, facial
expression and body language to understand the unspoken words. Its not necessary that the
information can be transmit only through words rather there are some people who understands
expressions and gestures effectively.
Written communication – Written communication is the form to transfer the
information in written words. The information can be transferred through letter, email, text
message, circular. Marriott can use the written communication form to transmit a small
information among the staff members. There are various advantages of written communication is
that it is suitable for the long distance communication. It can be keep safe as permanent record
as evidence if important for future. Legal documents are easy send and the receiver can get the
sufficient time to think to take an action. The information would be easy to send many people at
the same time (Leach-Kemon and et. al., 2011).
Lines of communication – Lines of communication refers to the media where employees
and management can interact with each other without any disturbance and in open manner to
share the information.
Formal communication – Formal communication can be define as the exchange of
official information that flows through out the different level of the Marriott Hotel. These formal
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communications transfers the information about professional rules, policy, standards, processes
and regulations of the organizations.
Informal communication – A casual information can be transmit informally. This is a
communication between two friends or family members or among the people who are not
connected professionally. But in business organization it can be used for sometimes in general
conversations, e – mails, text messages and phone calls between the social employees.
Barriers to effective communication – There are various barriers of communication like
use of jargon, emotional barriers, lack of attenuation, interests, language, physical disabilities
such as hearing problems and so on (Leonard, 2011).
1.4 Analyse organisational culture and change in selected businesses.
Every organization has different structure and culture to operate the process of the
business. There are so many organization structure and culture that can be adopt by Marriott
hotels to work effectively and efficiently.
Functional structure – Functional structure is a set of the portions according to the
purpose of the organizations. Marriott hotels can follow the functional structure because every
section has different functions to meet the objectives of the organizations. Management can
divides the work to each sections according to their knowledge and skills. But there is
restrictions that the departments cannot communicate with each other as there working distinct.
Divisional structure – As Marriott Inc., is a large organization and it runs several
companies under the one umbrella and Marriott Hotels is a part of it and therefore, divisional
structure can be used by the Marriott group of organization. There are so many divisions of the
organizational group and these all are divided into other segments that's why it works
independently with many benefits to meet the goal (O'Neill and et. al., 2015).
Culture is an environment that develops a positivity at the workplace within the
cooperation of employees, administrations, clients and human resource.
Factors influencing changes in culture – There are so many factors that can affect on
the organization culture. The factors can be leadership because it has the power to impact on the
entire organization in terms of operations.
The other factors is the employees of the company because they are working for the
organization and putting there efforts to provide the services. In that situations management
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should care about the employees and the authorities should also organize some events to
motivate staff so that they can feel the joy to work in Marriott Hotel.
Types of change – There are various organizational changes that can impact on the
business of Marriott Hotel. Such as demographic change in which the company need to adapt the
practices to respond increasing diversity of labour markets. As labour would affect in diverse
situations so there may be a need to provide training and development for the local staff.
Economical change in country also can affect the company because it can increase or decrease
the customer purchasing power (Abrahamsson and et. al., 2017). Because Marriott is providing
hospitality services so for this the decreasing economy of any country can reduce the possibility
to visit their tour to another country as it restricts their desires.
TASK 2
2.1 Assess own management skills performance.
As working as a assistant manager at Clayton Crown Hotel London I came across to
assess my management skills and performance. I can assess my own management skills as
mentioned below -
Management skills - I use to manage the work among the employees according to their
efficiency and working skills. As someone is good in Italian cooking then I assigned them a job
in their field. There is a possibility that any employee can get hurt and accident can occur at
anytime to deal with these situations I always keep some part time employees in reserve to use
them at a time in uncertain situations.
Leadership skills – Setting a goal which should be attain within a time period is the
major role of a leader and this is what I do while working. As working a manager I need to set a
target so that the subordinates can start work efficiently in order to achieve the objective. But if
there is any hurdle in their work then I was there to help them and show a path in which they can
proceed.
Practical and technical skills – As being a manager I should be sound excellent in
practical and technical skills (Allen and et. al., 2012). But if any case I am not able to find the
solution then I have the ability to learn more and more through everyday practices.
Personal skills – Communication skill is a part of personal skill and that is my strength
as I can explain my point of view in a soft manner so that the person can effectively understand
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what I am trying to say. Learning new things is one of my strength that creates an interest to
enjoy new things by observation and connecting with people that helps in personal development.
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Organising and planning skills - Planning means thinking before hand. Its a
thinking skill which helps an individual to accomplish goals. A child think what he will do
to complete a particular task before starting it. As a assistant manager of Clayton crown
hotel London I also plan the activities to perform for achieving organisation goals before
making attempt to begin it. If some work is done before thinking than person after each
work think what next to do (Arends, 2014). I should use such skills of planning which
provide proper direction to employees. Manager plan these activities for organisation.
 Managing and estimating the proper time of each and every activity.
 Identify and arrange required resources.
 Time needed to carry personal activities.
 How to measure outcomes
Cognitive and creative skills : While working I have learned various things that
gives me strength to conduct activities in an efficient manner. It improves my knowledge
through which I can manage the work. I have also amended creativity that gives me a new
way of thinking that results in fruitful outcomes.
Personal development plan : There are several improvements are required to
explore new opportunities. Therefore, I need to analyse personal development plan to
amend my skills that is given below -
LEARNING
OBJECTIVE/GOAL
CURRENT
PROFICIENCY
TARGET
PROFICIENCY
DEVELOPMEN
T
OPPORTUNITI
ES
I have to improve my
presentation skills.
Little-bit. Be confident to present
in front of my
colleagues.
I can be able to
grow in career
with enhanced
skills.
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2.2 Analyse personal strengths, weaknesses, opportunities and threats.
Assistant manager plays a crucial role in developing at Clay Crown Hotel and that's why
I need to evacuate my strength, weaknesses, opportunities and threats cause this is how I can
develop my capabilities and skill in more better way. I can mention my strength, weaknesses,
opportunities and threats as -
Strength
 Motivating the employees - Motivation is important for employees cause it
encourages them to perform much better than before. I used to appreciate the
employees when they done something good because their ideas in arranging a
hotel can be a good point of view.
 Strong communication skills – As working in hospitality industry this is being in
my routine to meet people from diverse background so I am able to interact with
them in various languages (Arnold and Boggs, 2015).
Weaknesses
 Stressed – I am not able to cop up with the stressful situations because of work pressure
and that's why sometimes I get irritated on the employees.
Opportunities
 One of the major opportunities for me to find work in distress mood so that I can work
with a calm mindset.
 Providing training to the employees to work with new emerging technology is
opportunity for myself too because it gives me new improve my knowledge in
technology.
Threats
 Competition – The competition is very high in hospitality industry and therefore
managers need to focus to increase productivity and that is my biggest competition to
finding out new ideas that can improve the organization business (Aulton and Taylor,
2017).
2.3 Set and prioritise objectives and targets to develop own potential.
It is important to improve potential to work for this I need to set a goal that must be attain
in specified time. I always set a smart goal that must be achieve in three months.
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As being an Assistant manager at Clay Crown Hotel I have some goals that I have to
attain with an specific time period.
Specific – Setting up a goal provides focus to the manager that they have to emphasize on
it particularly. For an example, if have to be able to give presentation in front of my colleagues to
reach towards the aim.
Measurable - In order to measure goal it needs to set a deadline through which can
analyse expectation to meet the target.
Achievable – It defines that manager can get the knowledge and experience while
adopting the new skills. This is used to identify the new opportunities where manager can
explore.
Relevant – It is used to analyse the impact of the new skills that where manager can
improve their skills and knowledge while working.
Time oriented – The manager have to attain the target within 3 months. They should be
successfully achieved the target within set time frame.
Problem solving – Solving a problem within a specific time is crucial because it can
delay the process of working, that's why it is crucial to find the solution of problem which is
facing by employees.
Decision making – I made a decision only after considering all the aspects and pros and
cons of the decision because ones a decision has been taken can impact on other operations.
TASK 3
3.1 Lead and motivate a team to achieve an agreed goal or objective.
Frankie and Benny's is opening new restaurant in Stratford,London for that they want to
motivate their employees so they would be able to achieve organisation goals. Leadership and
motivation plays an important role in the success of the organisation. By encouraging employees
in a right way create positive environment (Babbie, 2013). Frankie and Benny's restaurant
achieve its objectives through-
Leading and motivating staff- Employees should be lead in a way, which help to
achieve their as well as organisation goals. Worker get motivated when they get bonus,
compliments,training and so on. In Frankie and Benny's restaurant, managers try to make
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workers satisfied so there is a growth and development of business. Server should be rewarded
for effective work.
Communicating – There should be proper communication in between employees and
management. All the important information should be convey to employees so that they can
perform their activities to achieve goals. In restaurant, Frankie and Benny's it is necessary that
management provide proper guidelines of work to employees. There should be proper
communication between employees so that they can work collectively. Communication should
be done in such way that every one get opportunity to speak. Manager of restaurant business take
the views of their workers to increase sales and for effective working.
Group dynamics - People from different background and nature, work under one
umbrella from diverse areas. There should be right approach of interacting with them, manager
would know that. In restaurant ,Frankie and Benny's it can be controlled by setting common
ethics, goals,roles and responsibilities so they all move in one direction. In order to achieve
success it is necessary that employees work together with mutual cooperation and support.
Restaurant success when staff works as a team to achieve common objectives.
Equality theory - While launching a new restaurant in Stratford,London there is a need
to motivate team members so that they can attain the task in an effective way. The restaurant
leaders should use equality theory that states that every employees should get equal
opportunities to perform well and achieve promotion. When they will input their efforts like
education, skills then they all should get a fair chance to get promotions. Therefore, after
analysing their efforts management will give them promotions in terms of compensations,
rewards, salary and so on.
Pros
 It adopts realistic approach for motivation because employees get motivated to gain
valuable outputs.
Cons
 Employees can alter their input efforts to gain higher benefits.
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3.2 Managerial decisions made to support achievement and recommendations for improvements.
Frankie and Benny's restaurant has some goals that needed to be fulfil within specific
time. Motivation is useful to encourage the employees to achieve the goals that can satisfies the
customer's requirement and needs (Babbie, 2013). The employees can work hard to support the
objectives if firm also show some affection and appreciation to them.
While running a restaurant the manager needs to work have some responsibilities that
needs to be carried out in an effective way. The decision depends on phases such as strategic,
planning, managerial/ operations control, problem solving.
Managers needs to develop strategies to launch a new restaurant then they should plan
according to the strategies so that it can be executed in an appropriate way. There should be an
managerial control on the operations and activities so that it can be conducted within an specific
time period. The management should govern activities in an efficient way that gives valuable
outputs. If there is any problem regarding the employees and external environment then they
should resolve the issues to increase the production.
Recommendation – There are some recommendation that can improve the efficiency of
the workers to attain the objectives, such as -
 Solving employees problems to operate the firm smoothly.
 Organized the culture to give a positive environment to the employees so that they can
work happily in with the restaurant.
 The restaurant should provide training and development programs to develop their skills
that can assists customer efficiently.
TASK 4
4.1 Explain how own managerial and personal skills will support career development.
Career development plan can be short term and long term that can take give a support to
the management activities in order to achieve the target. Communication plays an important role
to in career development if someone hesitate to interact with people or have any other language
disability to express the thoughts then they need to over come the limitations (Babbie, 2013).
Learning is another factor because when an individual think that they knows everything and they
stop learning and then there career begins to decline, so it necessary to keep learning if the
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employees wanted to grow in career and that's what I do. While working in an organization I
have learned various things that gives growth to my career. Continuous learning support me and
my career as well because everyday there is a new experience. I came across to the several issues
and that teaches me to handle them in an efficient way. This increases self confidence to
overcome the hurdles. I acquires new knowledge that supports me throughout my career.
4.2 Review career and personal development needs, current performance and future needs to
produce development plan
When it comes to career development I used to take a review to measure my career
achievements and find out my personal skills that need to improve like currently I am not able to
over come the stress. Because of that I am not be able to take high work pressure and therefore
looking at my current state of mind I need to put more efforts for future aspirations. In present I
am good in finance but cannot face the delegates and that is what I wanted to be in future to grow
in career and touch the sky by overcoming my weaknesses.
While working at Clayton Crown Hotel London I have came across several problems
such as hiring cooks for hotel. At that time I have to improve my skills to interview candidates
that can be beneficial for the organisation. According to time, I also need to change my
leadership style because sometime my employees have to follow my orders that's why I have to
be autocratic. When needs some suggestions from them at that time I needs to adopt democratic
leadership which can maintain balance in an organisation. This is beneficial for me and
organization as well because I learned various things at working place that gives me precious
experience.
CONCLUSION
The above report is about the management skills that covers all the characteristics of
leadership and development skills along with the skills that are needed to achieve the set
objectives.
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