Managerial Skills Development Management Analysis Report, ORGA 330

This report, prepared for ORGA 330, analyzes key managerial skills essential for organizational success. It begins with an executive summary and delves into critical aspects such as politicking within organizational culture, strategies for improving political behavior, and the benefits of a politicking approach. The report then explores various leadership styles, including transformational, democratic, laissez-faire, and transactional leadership, and their impact on organizational success. It emphasizes the importance of managing change, facilitating teamwork, and improving adaptability, flexibility, and innovation through strategic changes. Furthermore, the report addresses the significance of valuing diversity, ethical decision-making, creative problem-solving, resolving conflicts, and negotiation skills. The analysis includes practical recommendations for improving these skills and fostering a positive organizational environment, with the goal of enhancing overall business performance and achieving organizational objectives, as seen through the lens of the Eagle Company, a staffing agency. The report concludes with a summary of findings and references supporting the analysis.

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Managerial Skills Development

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Contents
Executive Summary.........................................................................................................................3
Politicking........................................................................................................................................4
Organization culture for politicking............................................................................................4
Improvement of political behavior in organization.....................................................................4
Benefits are given by the politicking approach...........................................................................4
Persuading/Applying Leadership Style...........................................................................................6
Improvement of adaptability, flexibility and innovativeness by persuasion...............................6
Leadership styles used for organizational success.......................................................................6
Managing change and Facilitating Teamwork................................................................................7
Process of improving adaptability, flexibility and innovation by changes..................................7
Key considerations to make the changes.....................................................................................7
Valuing diversity and Ethical Decision Making..............................................................................8
The organization goes about Valuing Diversity and the process of promotion..........................8
Improvement of ethical decision-making....................................................................................8
Creative Problem Solving and Resolving Conflicts........................................................................9
Needs of the organization to improve creative problem-solving.................................................9
Conflicts arise in to establish a creative problem-solving culture...............................................9
Recommendations used to solve conflicts...................................................................................9
Negotiating....................................................................................................................................10
Improvement of negotiation skills.............................................................................................10
Effects of improving the skills...................................................................................................10
Conclusion.....................................................................................................................................11
References......................................................................................................................................12

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Executive Summary
This report includes a brief description of the several aspects used in organizational
development. Eagle Company selected to analyze the organizational culture and development.
Eagle is one of the largest staffing agency in Canada, which provides services relating to the
recruiting process. This is the recruitment agency, which gives the services to the people and
maintaining the organization culture. Eagle is a full-service staffing agency, which used to
maintain the organization. This report includes the various politicking issues related to the
organizational culture and the various improvements in political behavior. This approach
provides various benefits to the organization. The several leadership styles described in this
report that used to maintain the culture of the organization. Eagle Company needs various
leadership styles to maintain the overall process of the business. The several perspectives related
to the managing change in the organization included in this report. Change management is one of
the main processes that related to the organization culture. The ethical decision-making is also
included in this report and it is very essential for the overall process of the organization. The
value diversity used to define the various process that needs to promote the products and services
related to the organization. The negotiation is also one of the important processes of the
organization and it used to improve the negotiation skills as they support the business in
achieving the goal of the business. The negotiation briefly described in this report.

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Politicking
Organization culture for politicking
The culture of the organization related to politics needs to be analyzed to maintain the
political conditions of the organization. Eagle organization has many political issues so it is
important to determine these issues (Potter, 2015). The politics and culture of business are
interrelated with each other, as the political issues are included in the culture of the business.
Organizational politics create many problems in the culture and distract the minds of the
employees. The assessing of organization culture for politicking is difficult which create many
disadvantages in the market.
Improvement of political behavior in the organization
The organization need to improve political behavior to reduce the disadvantages created in
the process of the workplace. Eagle organization works for the staffing and recruiting and the
employees of the organization create several politics issues that destroy the overall culture of the
organization (Jorgensen, et al., 2012). The organization need to decrease the political issues to
win the RFP and to meet the RFP requirements. The political behavior improves by following
strategies:
 Job satisfaction
 Discussions
 Teamwork
 A positive frame of mind
 Proper Communication
 Maintenance of decorum at the workplace

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 Transparency is important to reduce political issues
Benefits are given by the politicking approach
The politicking approach is very useful for the organization as Eagle organization need to
maintain the political problems to increase the growth of the organization. This approach is very
beneficial for the particular business and increases the proper solutions to the problems occurred
by the issues of politics (Chaudhry and Javed, 2012). The several benefits of the politicking
approach are:
 Motivation
The politicking approach improves the motivation among the employees, as this is very
essential for the proper growth of the organization. The politicking approach motivates
the employees to improve their dedication towards the work.
 Distribution of tasks
By this approach, the different tasks of the organization can be easily distributed among
the different departments and maintain the workflow in the organization so that the work
completed on time. This can increase the attraction of customers.
 Increase efficiency
The politicking approach increases the efficiency in the work and improves the quality of
the work. This approach reduces the problems occurred in the organization due to politics
so the efficiency can be improved.

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Persuading/Applying Leadership Style
Improvement of adaptability, flexibility and innovativeness by persuasion
Persuasion is the method used to change the behavior of the persons as per the
requirements of the organization. Eagle organization uses the persuasion process to improve the
adaptability in the culture of business (Hafeez, et al., 2012). The employees adapt all the
requirements with this persuasion. The flexibility is also important in the business so that
employees can easily work in a comfortable environment. The flexibility improves by the use of
the persuasion and increases the work quality. The innovation is one of the important aspect used
by the Eagle organization as innovation makes the work process easier. Therefore, the company
needs to improve the innovation in the business and it is possible only by the use of persuasion.
As it manages all the changes occurred in the behavior of the organization people (Drucker,
2012).As per the information, it has been analyzed that persuasion is a method used to improve
the behavior and attitude of the people included in the business.
Leadership styles used for organizational success
The leadership styles are a very important aspect used in the organization for achieving
success in the business and improve profitability in the business. Leadership styles help the
leaders to lead the people in the organization. The leaders of the Eagle organization use various
styles to improve the overall growth of the organization. The leadership styles used for the
organizational success described below-
 Transformational leadership

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This is one of the most effective leadership styles that creates effective communication
and makes the employees more familiar with the management. The collaboration
improves the overall organization and increases the growth of the organization.
 Democratic Leadership
This very effective leadership style increases profitability in the business and maintains
the nature of the employees in the overall process. This leadership improves job
satisfaction and gives several benefits.
 Laissez-faire Leadership
The Laissez-faire means let them do. This leadership used to involve the employees in
taking several decisions in the organization (Decker, et al., 2012). The employees get
motivated with this leadership style.
 Transactional Leadership
This leadership is focused on the group organization and improves overall management
activities. The overall performance of the organization improves by using this leadership
style. The transactional style of leadership is used to increase the growth of the business.

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Managing change and Facilitating Teamwork
Process of improving adaptability, flexibility and innovation by changes
The changes are very much important in the overall organization as these changes
improve the overall growth of the organization. Several changes increase the profitability and
productivity in the organization (Ntim, 2015). The Eagle organization implements the changes to
improve the adaptability, flexibility and innovation in the business. The changes improve the
adaptability by defining your motivation, observation and set the small goals to motivate the
employees. The several changes implemented in the Eagle organization regarding the services
and these changes implement the innovation that makes the work easier.
Key considerations to make the changes
Several key considerations are used to implement the changes in the organization. The
changes are very much beneficial for the growth of the organization (Kirton and Greene, 2015).
The particular considerations used to make several changes discussed below-
 Need to have a clear vision
 Personalize all the issues related to the changes
 Impact the right people at right times
 Explain the proper leadership styles
 Manage all the changes at a particular time.
 Implement better leadership strategies in the organization

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Approach to improve the teamwork in the organization
The teamwork is very essential to make several changes in the organization. There are
various approaches used to facilitate the teamwork in the organization (Neubert, et al., 2015).
The main approaches used to improve the teamwork in the organization described as below-
 Specify the goals of the business
 Establish effective communication
 Encourage social events
 Reward excellent teamwork
 Do not micro-manage the process
 Use of project management tools
 Get the reviews from everyone
All the above approaches used to implement the teamwork in the business and increase the
overall growth of the business. The productivity and profitability may increase due to the
better teamwork implementation. The teamwork is one of the best activity that increases the
overall growth of the business.

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Valuing diversity and Ethical Decision Making
The organization goes about Valuing Diversity and the process of promotion
The organization need to give value to diversity as it gives several positive impacts at the
workplace. The diverse workplace is very effective as it increases the productivity of the
organization. The overall performance of the employees can increase by diversity in the
workplace. Valuing diversity identifies the major differences among people and acknowledges
that differences (Osadchy and Akhmetshin, 2015). The diversity is very effective and it improves
the overall growth of the organization. The employees increase their productivity with the
diversity implement in the workplace. The delivering of products and services become faster
with the use of diversity, which used to attract the customers towards the products and services.
Eagle implements diversity in the workplace to increase employee performance.
Improvement of ethical decision-making
The ethical process is very important in the business as it is very much useful in the
decision-making process of the organization. The decision- making process is an important part
of the business as it improves many activities in the business. The ethics are also involved in the
decision-making process and these ethics are responsible for the proper development of the
business. The ethical decision-making improves by developing code and makes the ethical
process as a priority. The communication also plays an important role in the improvement of
ethical decision-making. The support gives to the staff is also improves the ethical- decision-
making process. Eagle Company uses these steps for making several decisions related to the
organization.

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Creative Problem Solving and Resolving Conflicts
Needs of the organization to improve creative problem-solving
The improvement of creative problem solving is very necessary for the organization as it
is used to solve the various problems in the organization and maintain the overall environment of
the organization. This method used to approach change in the organization. The creative
problem-solving method used to maintain the innovative changes in the organization (Block,
2016). This problem-solving method creates several innovations in the organization. This
method solves the problems as early as possible and increases the performance of the employees.
Eagle organization need to improve the method of problem solving to make several innovations
in the business so that business achieves all the goals of the organization.
Conflicts arise in to establish a creative problem-solving culture
There are several conflicts arise in the process of the creative problem-solving as this method
is used to solve the several problems in the organization. Eagle organization faces several
conflicts in the overall process of creative problem solving. The main conflicts related to creative
problem-solving are as follow:
 Issues regarding the problems in the organization
 Method to solve the problems in the business
 Understanding of problem-solving techniques
Recommendations used to solve conflicts
The several recommendations used to solve the conflicts and these recommendations
improve the overall performance of the organization:

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 Identify the goal of the organization
 Collect the data
 Make several challenge questions in the process
 Explore the ideas in the process
 Come up with the solutions of the organization
 Make a proper action plan
 Take a proper action in the process

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Negotiating
Improvement of negotiation skills
The negotiation skills are very important in the organization culture as they create
effectiveness in the organization. Therefore, it is important to improve negotiation skills in
maintaining the culture of the organization (Hargie, 2016). The negotiation skills include
effective verbal communication, reducing misunderstandings, decision-making, problem solving
and many more. The improvement of these skills are discussed as below-
 Identify the power of preparation
It is important to identify the power of preparation to improve negotiation skills as these
skills are very important and proper preparation makes them improve and useful in the
organization culture.
 Take a proactive approach
For the proper training of negotiation, the proactive approach is very useful and this
approach increases the proper use of negotiation in the organization. The organization
need to improve the training for the proactive approach.
 Practice more and more
The practice is one of the important parts to improve the negotiation skills and this
increases the overall performance of the organization. The employees need to manage the
strategies to improve the skills of negotiation.
 Recognize a good negotiation
The organization need to identify a good negotiation as it implements several skills in the
business and makes the business activities in the market.

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Effects of improving the skills
The improving of negotiating skills is very important as it improves the performance of the
employees. Various methods used to improve the skills, as it is very essential in the overall
organization (Hayes, 2013). Several effects are used by the organization to improve the overall
system of the business organization. The effects gained by improving the skills are discussed as
below-
 Employee performance is improving continuously by using negotiation skills and
increases the overall growth of the business.
 The organization achieves desired outcomes by adopting negotiation skills.
 Employee relations become improved by using negotiation skills.
 The communication among the employee and managers become effective in the business
organization
 The customers get attracted due to the use of negotiation skills.

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Conclusion
This report includes several managerial skills for organizational development. The
several skills are used for the proper development of the business. Eagle organization need to
consider the RFP points related to the adaptability, flexibility and innovation. The various key
points are used to describe the organizational development. The report describes the concept of
politicking process that improves the organization process. The several leadership styles like
democratic style, transactional style and autocratic style discussed in this report. The change
management is also good for the organizational development so the process of change in Eagle
organization described in the above report. Teamwork is also important for the development of
the organization so the process of teamwork is described in the report. The creative problem-
solving ethics used by the eagle organization is discussed in the report. Several negotiation skills
described in the above report. The organizational development becomes easier by the negotiation
skills.

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References
Block, P. (2016). The empowered manager: Positive political skills at work. New Jersey: John
Wiley & Sons.
Chaudhry, A. Q., & Javed, H. (2012). Impact of transactional and laissez-faire leadership style
on motivation. International Journal of Business and Social Science, 3(7).
Decker, P., Durand, R., Mayfield, C. O., McCormack, C., Skinner, D., & Perdue, G. (2012).
Predicting implementation failure in organization change. Journal of Organizational
Culture, Communications and Conflict, 16(2), 29.
Drucker, P. (2012). Managing in a time of great change. London: Routledge.
Hafeez, M. H., Rizvi, S. M. H., Hasnain, A., & Mariam, A. (2012). Relationship of leadership
styles, employees commitment and organization performance (a study on customer
support representatives). European Journal of Economics, Finance and Administrative
Sciences, 1(49), 133-143.
Hargie, O. (2016). Skilled interpersonal communication: Research, theory and practice. London:
Routledge.
Hayes, J. (2013). Interpersonal Skills: Goal directed behaviour at work. London: Routledge.
Jørgensen, L., Jordan, S., & Mitterhofer, H. (2012). Sensemaking and discourse analyses in inter-
organizational research: A review and suggested advances. Scandinavian Journal of
Management, 28(2), 107-120.

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Kirton, G., & Greene, A. M. (2015). The dynamics of managing diversity: A critical approach.
Routledge.
Neubert, J. C., Mainert, J., Kretzschmar, A., & Greiff, S. (2015). The assessment of 21st century
skills in industrial and organizational psychology: Complex and collaborative problem
solving. Industrial and Organizational Psychology, 8(2), 238-268.
Ntim, C. G. (2015). Board diversity and organizational valuation: unravelling the effects of
ethnicity and gender. Journal of Management & Governance, 19(1), 167-195.
Osadchy, E. A., & Akhmetshin, E. M. (2015). The intellectual capital importance and the role of
organizations against the backdrop of a crisis: Innovation vector. Social Sciences
(Pakistan), 10(6), 1013-1020.
Potter, R. A. (2015). Procedural Politicking: Agency Risk Management in the Federal
Rulemaking Process. Typescript, University of Virginia.