Assessment of Managerial Skills and Career Development Planning

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THE DEVELOPING MANAGER

Contents
INTRODUCTION.........................................................................................................................................3
L01 UNDERSTAND PRINCIPLES AND PRACTICES OF MANAGEMENT BEHAVIOR....................4
1.1 COMPARE DIFFERENT MANAGEMENT STYLES......................................................................4
1.2 DISCUSS LEADERSHIP CHARACTERISTICS..............................................................................5
1.3 EVALUATE COMMUNICATION PROCESS IN SELECTED BUSINESS....................................7
1.4 ANALYZE ORGANIZATIONAL CULTURE AND CHANGE IN SELECTED BUSINESS.........8
L02 BE ABLE TO REVIEW OWN POTENTIAL AS A PROSPECTIVE MANAGER..........................11
2.1 ASSESS OWN MANAGEMENT SKILLS PERFORMANCE........................................................11
2.2 ANALYZE PERSONAL STRENGTH, WEAKNESS, OPPORTUNITIES AND THREATS........12
2.3 SET AND PRIORITISE OBJECTIVES AND TARGETS TO DEVELOP OWN POTENTIALS..13
L03 BE ABLE TO SHOW MANAGERIAL SKILLS WITHIN A BUSINESS AND SERVICES
CONTEXT...................................................................................................................................................14
3.1 LEAD AND MOTIVATE A TEAM TO ACHIEVE AN AGREED GOAL OR OBJECTIVE.......14
3.2 JUSTIFY MANAGERIAL DECISIONS MADE TO SUPPORT ACHIEVEMENT OF AGREED
GOAL OR OBJECTIVE AND RECOMMENDATION FOR IMPROVEMENT.................................17
LO4 BE ABLE TO CREATE A CAREER DEVELOPMENT PLAN FOR EMPLOYMENT WITHIN A
BUSINESS AND SERVICE CONTEXT....................................................................................................18
4.1 EXPLAIN HOW OWN MANAGERIAL AND PERSONAL SKILLS WILL SUPPORT CAREER
DEVELOPMENT....................................................................................................................................18
4.2 REVIEW CAREER AND PERSONAL DEVELOPMENT NEEDS, CURRENT PERFORMANCE
AND FUTURE NEEDS TO PRODUCE DEVELOPMENT PLAN......................................................19
CONCLUSION........................................................................................................................................20
REFERENCES........................................................................................................................................21

INTRODUCTION
In today's world business firm plays an important role in the growth of the economy. It is highly
defined by the development of industry and commerce sector. It fulfils the needs of the people of
the country and contributes to the development of the nation.
To develop personal and organizational skills it is necessary to understand the concept of
management (Eastman, 2011). An organization needs to develop the skills of the manager as
they are the one who directs the other employees and operates the work of the organization. If
any organization wants the growth and development then it is important to develop the skills of
their employees.
Every employee should enlarge their capabilities to compete in this global market. In this
assignment, the discussion about management and leadership skills, organization culture,
philosophy, managerial skills and so on. The behaviour and attitude of the manager and
employees reflect the image of the organization. So the skilful manager and employees are the
assets of any organization.

L01 UNDERSTAND PRINCIPLES AND PRACTICES OF MANAGEMENT
BEHAVIOR
1.1 COMPARE DIFFERENT MANAGEMENT STYLES
To manage the business properly there are different management styles which can be followed.
Highlighting the management practices here is the discussion of different styles of management.
Classical Theory Approach
This theory works in a traditional way and focuses more on the organization rather than the
development of employees (Landau, 2013). It detects the error and works for its correction and
completes all the commitments. It emphasis more on the amount of output than the development
of the employees. In this theory, the manager directs the employees in achieving the goals
according to the policies of an organization. It follows the centralized and integrated system and
the authority and controls lies in the hands of the central authority only.
Scientific Management Theory
This theory was developed by FW Taylor, it is the systematic study of people and their
behaviour. The major concern of the scientific management theory is improving economic
efficiency and increase the productivity of an organization (Oana,2018). This theory applied the
science in management and using scientific methods in resolving the problems.
Modern Organization Theory
The modern organization theory consists of the concept of the classical model with social
responsibility and behavioural science. An organization is a system that needs the changes with
the change in the working environment of an organization as well as the change in the external
environment of the market (Dierksmeier and Pirson, 2010). It is very necessary to interact with
the outer world for the continuous growth of an organization.
Human Relation Theory

In the early 1920s during the industrial revolution the human relation theory was developed
(Nadel, 2013). The human relationship management theory described that the people want to be
a part of a team that is supportive and helps in the development and growth. Employees of any
organization don't need only monetary incentives but they also want satisfaction from other
social and psychological needs.
1.2 DISCUSS LEADERSHIP CHARACTERISTICS
Leadership is the process that influenced the behaviour of others to work willingly for the
accomplishment of the predetermined goals of the organization. Leadership is the quality which
works to influence and direct the subordinates towards the attainment of the goals and objectives
(Li, el at., 2012). A good leader always guides his team towards the attainment of the goal and
inspire and motivate the team to work more efficiently and effectively. A true leader always
thinks first about the team and the accomplishment of the common goal. Leadership is an
important factor for making any organization successful. The characteristics of a good leader are
as follows:
Good Communicator
Every leader should have this quality because without having a good communication it would
not be possible to coordinate and direct the subordinates. The clear thoughts and opinion should
be shared with the subordinate for efficient and effective work.
Commitment and Passion
A leader should be committed towards his work and should be passionate about the work. It is
one of the most important quality that a leader should have because without commitment no
work can be done successfully.
Honesty and Integrity
In any field of work, it is necessary to be honest and dedicated to your work. This is the quality
which makes you a good leader.
Decision-making capabilities

In every stage of work, the leader has to take the many decisions and it is necessary for any
leader to take the appropriate decision to make the work more effective. The quick decision
making skill is the must-have quality that a leader should have.
Creativity and Innovation
The one should be creative and innovative to have the continuous growth in the work. This is the
quality which makes anyone different from the others. In today’s world competitive world it is
necessary to have better ideas and should have the vision to see the world differently.
Delegation and Empowerment
Delegation and empowerment these are the two qualities which are needed to be a successful
leader. The one should know how to distribute the work among the subordinates because the
overload of work can affect the performance. So it is important to reduce the stress and to be
focused on the work.
Motivator
It is necessary to be motivated towards the work and the leader should have the quality to
motivate the employees because the motivated employees can do better work than the
unmotivated employees.
1.3 EVALUATE COMMUNICATION PROCESS IN SELECTED BUSINESS
Continuous and effective communication is very important for any organization to grow. Proper
communication is needed for planning, organizing, directing and controlling. Every business
needed a continuous and effective communication process, as it plays an effective role in the
development of any organization. It is a process which involves different elements like sender,
message, receiver and feedback. It is used to transmit the views and ideas to the people through a
different channel. The communication can be in any form oral or written but what takes
important is that it should be in a continuous form (Mcquail and Windahl, 2015). There are
different types of communication skills which can be followed.
Verbal Communication

Verbal communication uses language and words for the transmission of the message. The verbal
communication can be in an oral or written form which is discussed below:
 Written Communication: Written communication is the communication which is in
written form or can say that it is the formal way of exchanging the information from one
person to another.
 Oral Communication: It is the most common and the very used way of communication
among the people. Oral communication can be direct or indirect and this is one of the
effective forms of communication.
Non-verbal Communication
Non-verbal communication is the communication which is done through facial expression and
body language (Knapp el at., 2013). It is the most common and the typical form of way to
communicate without using words, either written or spoken. If anyone is good enough to
understand the non-verbal communication then it would become more easier for him to
understand the message. There is various example of non-verbal communication like eye contact,
body language, facial expression etc.
Visual Communication
Visual communication includes the language of sign and pictures. It is the communication which
leaves the great impact on the receiver as it is the language which can be remembered easily. It is
the most effective way of communication because it conveys the message more easily and
effectively.
1.4 ANALYZE ORGANIZATIONAL CULTURE AND CHANGE IN SELECTED
BUSINESS
The culture of an organization is the style of working of the organization and the rules, policies
and principles form the culture of an organization. Every organization needs some rules and
policies to follow for doing things in the organization. And these rules and policies only make
the culture of the organization, and it helps to direct the employees in the workplace.
According to the change in the environment, it is compulsory to change the style of the work
also. Change in any organization is very necessary as the one cannot walk in a single way. A new

concept and the new ideas in the organization bring the growth and develop the work culture of
an organization (Alvesson and Sveningsson, 2015). Organization culture cannot be constant as it
must change with the time to walk along with the world. It helps to keep the work environment
fresh and more happening and a happy work environment makes the employees work more
efficiently.
The structure of an organization defines the culture of an organization that how the jobs are
needed to be done and how it should be operated. There are different organizational structures
which can be followed:
Functional Structure:
As per the area of specialization, people are grouped in a hierarchical way in a functional
structure. In this form of structure, employees are classified accordingly on the basis of the
function they perform (Owiti, 2019). And the work is supervised by the functional manager who
is having the expertise in the same field. All the different department have a different head who
supervise the related work and take the responsibility of his department accordingly.
Divisional Structure:
The divisional structure divides the activities and the group of people of similar characteristics
into a single unit. It is very effective in the organization which is having different markets or
products. In the divisional structure, the employees can focus on the specific work of his division
which can give the better result.
Matrix Structure:
The matrix structure is the combination of different types of structure, as it combines two or
more organizational structure. In the matrix structure, the authority flows in both the ways that
are downward and in sideways. And this function can become more effective in this dynamic
world to work according to the requirement.
Organizational Culture and Changes of Aramark Corporation
Aramark corporation always works for the development of the employees and assessed the work
culture of the organization for continuous growth and development. Every organization needs to

adopt the changes in the market and needs to work accordingly. Aramark corporation also adopts
a different type of strategies and does the innovation in the work culture for the achievement of
the goals. It also focuses on the training and development of skills of the employees to obtain the
more effective work from them. Every organization need to go with the flow for the attainment
of the goals and objectives and need to make changes according to the global environment.

L02 BE ABLE TO REVIEW OWN POTENTIAL AS A PROSPECTIVE
MANAGER
2.1 ASSESS OWN MANAGEMENT SKILLS PERFORMANCE
It is necessary for any manager to develop the skills for the improvement and the effectiveness of
the work (Whetten, 2011). As a manager of Aramark, one of the leading corporation, it is
necessary to have the management skills to lead the organization and to manage it efficiently.
Interpersonal Skills
To be a good manager it is very important to interact with the employees and other people as
much as it is possible. Because the interaction with the different people would make learn many
things and would develop the relationship between the employees. It is one of the most important
skills which is needed to lead the team more effectively.
Communication and Motivation
As a manager, it is necessary to have the good communication skills and need to motivate the
people around you then only you can bring out the maximum from them.
Organization and Delegation
A manager has multiple responsibilities and it is important to have good organizational skill. As
a manager, the one needs to look to the many tasks and if he is well organized and knows how to
delegate the work by assigning the responsibilities according to the skillset of the employees then
it would become more easier for the manager to obtain maximum result.
Forward planning and strategic thinking
It is important for any manager to think forward and make the future plan also. It is the
manager’s job to think beyond and make the strategies accordingly.
Quick decision making

A manager should be a quick decision maker as in the day to day work of an organization the
manager needs to take many decisions. The decision making skill affect the lot in the execution
of the work of an organization.
2.2 ANALYZE PERSONAL STRENGTH, WEAKNESS, OPPORTUNITIES AND
THREATS
Strengths
The one should have good communication skills, leadership skills and interpersonal skills to
become a good manager. I also have the interpersonal skill and strategic thinking which requires
to accomplishing the goals of the organization. The manager of Aramark does have all these
qualities and he also believes in the continuous improvement.
Weakness
The greatest weakness of the one can be too much focusing on a particular work for a long time.
It is good to be focused but too much focus on the particular work can consume a lot of time.
And I am continuously working to get rid of this weakness and trying to focus on the multiple
tasks.
Opportunities
The one should always look forward towards the opportunities to grow the business and it is
necessary to grab the opportunities to compete with your rivals in the business. This is the way
from which one can take a step ahead to the competitor.
Threats
It is necessary to be aware of the threats of the business. The one should use the strengths to
minimize threats and make the proper strategies to overcome from them.
2.3 SET AND PRIORITISE OBJECTIVES AND TARGETS TO DEVELOP OWN
POTENTIALS
The growth and development of any company are possible only when the employer and
employees contribute to a common goal and set the common objectives. And the objective

should be in a SMART manner, means it should be Specific, Measurable, Achievable, Realistic
and Timely. For an individual, it can be challenging to narrow in on the specific tasks that satisfy
their needs to contribute. A strong first step is an overview analysis of what the company and the
team needs, followed by what the one can focus on (Rondinelli, 2013). It is important to set clear
performance goals because without any goal employees may feel aimless. The organization
should have clear and effective goals and objectives for better productivity.
For the accomplishment of goals, the one needs to develop his own potential because then only
the one can cross all the hurdles and can achieve the goals within a set time period. And for
improving the own potential skills and to become a good manager the one need to learn all the
managerial skills and need to learn to develop interpersonal skills and the communication skills
to lead the team from the front. By developing all these skills the one can enhance the
performance and can contribute to achieving the goals of an organization.