Developing Managerial Skills: A Comprehensive Report

Desklib provides past papers and solved assignments for students. This report explores managerial skills and career development.

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The Developing Manager

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Contents
Introduction................................................................................................................................3
LO1 Understand principles and practices of management behaviour.......................................4
1.1 Compare different management styles.................................................................................4
1.2 Discuss leadership characteristics........................................................................................5
1.3 Evaluate communication processes in selected businesses..................................................5
1.4 Analyse organisational culture and change in selected businesses......................................6
LO2 Be able to review own potential as a prospective manager...............................................8
2.1 Assess own management skills performance.......................................................................8
2.2 Analyse personal strengths, weaknesses, opportunities and threats....................................8
2.3 Set and prioritise objectives and targets to develop own potential......................................9
LO3 Be able to show managerial skills within a business and services context......................11
3.1 Lead and motivate a team to achieve an agreed goal or objective.....................................11
3.2 Justify managerial decisions made to support achievement of agreed goal or objective and
recommendations for improvements........................................................................................11
LO 4: Be able to create a career development plan for employment within a business and
services context........................................................................................................................13
4.1 Explain how own managerial and personal skills will support career development.........13
4.2 Review career and personal development needs, current performance and future needs to
produce development plan.......................................................................................................13
Conclusion................................................................................................................................15
References................................................................................................................................16

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Introduction
In the following reports it will be discussed on how one can develop their managerial skills
by using several techniques. They will show how management behaviour of an organisation
will determine its nature and working style. It will be taught on how self-analysis can lead to
show how to become a good manager. Reflective reports will show how managing a business
can teach us on team development and how to manage that specific team. And lastly a proper
development plan will be prepared to show how career and personal skills can help in
employment for a specific job.

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LO1 Understand principles and practices of management behaviour
Behaviour management is the collaboration of different management styles, leadership skills
and the culture of a business. Each business has a different management behaviour that
describes on how it manages all of its aspects.
1.1 Compare different management styles
Management is controlling all the aspects of every department to achieve the organisational
goals. There are various management styles which have unique ways of handling the
employees and the management. Here are some examples:
1. Autocratic: Decisions are taken by the top management without any recommendation from
the lower divisions.
2. Persuasive: the leader takes the decisions but always asks the employees for opinions.
3. Democratic: everybody has a say in the decision making process of the organisation.
4. Laissez-Fair: Employees are the ones managing the organisation while the management is
just for showcase.
Clayton Hotels being in the hospitality sector and The Tourism Society being in the tourism
sector have different management styles.
Clayton Hotels The Tourism Society
Clayton Hotels have more of an autocratic
management style in which they believe that
the managers do not need the help of the
employees. All the decisions are taken at the
top of the management and employees do
not even have any give or take related to the
organisations decisions.
The drawback to these styles is that the
employees will feel left out and
demotivated.
The Tourism Society on the other hand
uses more of a democratic style. As the
name is self-explanatory it would mean
that everyone in the industry is working
together. All of the employees feel
appreciated and have a sense of
belonging.
The drawback of this style is that when
the entire organisation is giving ideas it is
time consuming which will lead to

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procrastination. Also if some ideas are
rejected it can hurt employee’s emotions.

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1.2 Discuss leadership characteristics
In Clayton Hotels as there is an autocratic management style so the leadership will also be
based on this. The leader would be making all the decisions and not the taking any help from
subordinates. Also the work structure would be severe and inflexible. An autocratic leader
would motivate their employees by showing them how the decisions made always benefit the
organisation. Employees would feel motivated knowing that their leader has such knowledge
to make the right decisions and that all the risks that the organisation is facing are dealt by the
management and no pressure is put on them. The stake holders are happy as only the top
management is taking decisions and not the employees, this makes a feel of trust that the
leaders will always take the right decision and the organisation will make profits.
The Tourism Sector having a democratic leadership style will include the employees in their
decision. The leader will not take any key decision without the consent of their staff. By
making everyone part of the decision making process which would increase the employee
motivation as they would have a sense of belonging. Any risk arising in the organisation
would be dealt by every ones contribution but there can be a chance of procrastination as so
many ideas are present and choosing one can take time. The problem that can affect
motivation is that when biasness is done by the leader. The stakeholders are happy as the also
get a say in the organisation and what improvement they want in it.
Laissez-Fair leadership style isn’t used, as in this the management sits back and lets the
employees do all of the work from planning to implementation and also lets them solve the
risks that the company is facing (Grace College, 2016).

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1.3 Evaluate communication processes in selected businesses
The Tourism Society has a communication process which is mostly non-verbal and written.
Written communication includes sending emails, faxes, teleconferencing, video etc. Non-
verbal would include reading a person’s body language and gestures and also reading facial
expressions of the other person. Lateral communication also known as horizontal
communication is done in this communication process. It is informal as it takes place only
through multimedia and no face to face communication is made. There are barriers in this
process as the information sent through these lines of communication is always in excess and
can be wastage of time. There can be absence of understand the feelings of what the
employee wanted to convey in the message. This type of communication may cause
demotivation as the process is long and the complaints may not be addressed quickly and
efficiently (Nease, 2015).
In Clayton Hotels the communication is verbal and written. Verbal communication means
that one can convey their problem or message directly to the management without a third
party being involved. Verbal communication is associated with Linear Model of
communication. This model is one way communication and there is no response given. This
is a very simple process as there is one sender and receiver so the message is received and
understood clearly. The barriers of such communications are that there is no way to tell
whether the communication was operative.

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1.4 Analyse organisational culture and change in selected businesses
Organisational culture is when there is an exceptional personality that can be known as the
culture of the organization. Here are some types of organisational culture:
 Clan Culture is when there is an environment is a friendly one. There is involvement of
everyone in activities or decision making processes. The Tourism Society uses this culture as
its management style is democratic so everyone is involved in these activities.
 Adhocracy Culture is when there is an active work environment. The leader is filled with new
ideas that want to be discussed. As new innovations are discussed the bonding in the
organisation grows stronger. The Tourism Society can also relate here as it is an open work
environment and everything is done together.
 Market and Hierarchy culture are both used in Clayton hotels as the both involve a rigid work
structure. More focus is put on customer needs and the top management take most of the
decisions for the company.
Certain factors also affect the organisation culture:
 Principles of the leader are one of the factors. The Tourism Society has more of a democratic
leader as the leaders principles are more of involving every employee in the decisions. On the
other had the Clay Hotels has a autocratic leaders who like to do the work by themselves.
 Nature of Business, company values and work environment effect the organisations culture.
The see if the ambience of the company is friendly or very bad.
Conclusion: organisations in different sectors have various management styles that they use
for controlling their businesses. Characteristics of an leader help define on how the business
in being run internally and how the employees are being managed. Organisational culture
helped in defining uniqueness of a business and also how various factors can affect this
culture.

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LO2 Be able to review own potential as a prospective manager.
As being manager one needs to have managerial skills to run the organisation. Also to
become such a manager self-assessment is needed. SWOT analyses need to be done by
individual to identify weaknesses and strengths and will help is seeing won potential.
2.1 Assess own management skills performance
As an assistant manager of Clayton Hotel I need to possess certain managerial skills to carry
out the duties and make decisions accordingly. It is crucial to assess ones skills as they will
tell where you lack in places. Here are some skills I need for my role as an assistant manager:
 Leadership: I need leadership skills to help out my subordinate and make sure that they are
doing their work well. Also these skills would help me in making decisions and to take on
risks that the organisation is facing.
 Personal: these are skills such as communication ad motivation. My communication skills are
very strong and that I am an outgoing person. I can easily start an conversation with anyone
and also hear out what the other person has to say.
 Planning: I make sure to plan all my goals and activities well ahead so time so that I can
reach them effectively and efficiently. I make sure that my personal and professional goals do
not collide.
 Creative and technical: new innovative ideas for solving problems are always present. I have
technical abilities to help manage the technical work in the hotel.
2.2 Analyse personal strengths, weaknesses, opportunities and threats
SWOT analysis of self is important to see which aspects I can use while working as an
assistant manager at Clayton Hotels.
SWOT ANALYSIS:
Strengths:
One of my biggest strengths is that I am time managing. I could manage day as well as night
shift problems of the hotel. I am a fast learner hence I learn from other people’s experiences
as well as my own. Other strengths that I possess are having a calm and helpful nature even

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in a stressful situation. These strengths will help me in overcoming many risks that I may
face as an assistant manager at Clayton Hotels.
Weaknesses:
As I want to increase my strengths I also need to address my weaknesses. My weaknesses are
that I am very short tempered and would go off when work is done right. Also when work is
not done my way I find it very hard to keep it that way.
Opportunities:
As I am working at Clayton Hotels I would encounter many different personalities in which
would help me understand people better. My skills as a manager would increase as well as
more responsibility would be put on my shoulders so it will lead to better stress management
and make more accurate decisions. My communication skills would grow as most of the time
I would be communicating with different people.
Threats:
The sector of hospitality is on the rise and because of which the competition is on the rise.
This can be a problem for me as more qualified and experienced candidates may take my job.
This is one of the biggest threats to my career as an assistant manager at Clayton Hotels.

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2.3 Set and prioritise objectives and targets to develop own potential
Potential means having a set of skills and quality that will make an individual successful in
the future. By finding and setting out objectives to achieve my own potential I would help me
in becoming a better manager at Clayton Hotels.
Objectives Priorities
Identify Goals Make sure that these goals have some type of
connection with the company’s goals. Also
whatever these goals may be make sure that
they are in benefit of both the company as
well as yourself.
Use SMART goals Make sure that these goals are specific and to
the point and they can be measured easily.
These goals should me time bound as well as
achievable in that time frame (Handrick,
2018).
Company If I want to grow in the company and develop
my own potential then I would need to see
that may goals and aims are for the
company’s success as the company is the one
providing me with this opportunity.
Set boundaries and make decisions. Boundaries should be set so that I would not
diverge from my goals. Also when making
decisions I should do a thorough analysis of
the situation and ask other people for their
recommendations.

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Conclusion: management skills show a way on how much an individual knows about how to
manage the business. If they lack in any skills there needs to proper improvement through
various means for it. Every person needs to do an SWOT analysis for finding out own
potential.