Organizational Behavior Report: Emotions of Managers and Leadership

This report delves into the crucial role of emotions in management, examining various facets of the topic. It begins by differentiating between emotions and moods, identifying their sources, and highlighting the impact of emotional labor on employees. The report then explores affective events theory, emotional intelligence, and strategies for emotion regulation. It emphasizes the importance of self-awareness, empathy, and emotional balance for managers, while also discussing emotions that should be avoided, such as envy, fear, and helplessness. The report further analyzes how managers can read the emotions of their co-workers, and use that to their advantage. The report also includes references to relevant literature and a case incident that provides practical context to the theoretical concepts discussed. The report concludes by emphasizing the importance of emotional intelligence and its role in effective leadership and organizational success.

Running head: EMOTIONS OF MANAGERS
Emotions of Managers
Name of the student
Name of the University
Author note

1EMOTIONS OF MANAGERS
Table of Contents
Answer 1)...................................................................................................................................2
Answer 2)...................................................................................................................................2
Answer 3)...................................................................................................................................3
References..................................................................................................................................5

2EMOTIONS OF MANAGERS
Answer 1)
The managers can take recourse to the suitable strategies that can strike a balance in
between the authenticity and the managing of the emotional displays. The managers can work
on their feeling and then display the emotions that can make their behaviour acceptable for
the other people. The managers can sympathize with the other people and reveal the emotions
of the empathy that can help in the creation of a positive work environment. The managers
can develop the emotional balance in the event of being self-aware that can help the
managers in taking the right step an organization. The self-awareness can help the managers
in recognizing the emotions and it can have a positive effect on their life (Robbins & Judge,
2003). The balance can be achieved in the event of the managers having the mindfulness that
can help them in dealing with the emotions. It can help the people in strengthening the
concentration along with the awareness that can help the manager in achieving the balance of
the emotions. It can help the managers in exercising the emotional balance that can help them
in managing the myriad emotions that they feel in the organization. Affective Events theory
talks about the fact that the employees react in a emotional manner that have an influence on
the aspect of the job performance of the employees (Ashkanasy, Humphrey & Huy, 2017).
The managers can make use of the emotional intelligence that can help them in bringing
about the modifications in their behaviour. The managers should appreciate the other people
and avoid the excessive criticism of the other people that can be helpful in curbing the
negative emotions in the workplace.
Answer 2)
There are emotions which are off-limits which should not be exercised by the
managers like the envy, fear and the helplessness. The feeling of envy can make an individual
behave in a negative manner which can have a detrimental effect on the performance of an

3EMOTIONS OF MANAGERS
individual. The envy can disrupt the teams and it can undermine the organizational
performance. The fear can pave the path for the high level of the distress for an employee
which can adversely affect their job performance (Winkler, 2018). The fear can be
instrumental in reducing the effectiveness of work of a person and it can be instrumental in
the creation of negative atmosphere in a company. Fear can pave the path for a negative
organizational culture and it can give rise to feeling of the panic among the people. Fear can
inhibit the process of learning of employees and it can be inimical to the progress of
company. The managers should never display the feeling of the helplessness as it can create
the feeling of the insecurity among his subordinates (Rezvani et al., 2016). The managers
cannot influence or change situation in the event of feeling helpless which can have negative
repercussions on organization. The managers who harbour the negative sentiments lose the
enthusiasm and it can hamper the effective usage of the resources. The emotions can be
called off-limits as it can make the managers avoid the co-workers along with the
circumstances that can have detrimental effect on organization. It can give rise to
disengagement among the employees that can obstruct the progress of the organization.
Answer 3)
The ability of reading the emotions of the co-workers along with the manager can act
as a positive force that can be advantageous for an employee. The interpersonal skills can be
developed by an employee that can help him in understanding the emotions of the other
people. It can help a worker in adapting his behaviour on the basis of the situation that can
have positive effect on organization. An individual should develop the faculty of the empathy
that can help a person in understanding the perspectives of the other people. It can help in
providing insight regarding the mood of the other people that can help an individual in
adjusting his behaviour on the basis of the situation (Rofcanin, Kiefer & Strauss, 2017). The
cognitive empathy can be developed by the people that can help a person in understanding

4EMOTIONS OF MANAGERS
the thinking or the feeling of the other people. It can be useful in gauging the mood of the
customer or the supervisors that can benefit employees. There are certain ways that can be
taken recourse to that can help an individual that can help a person in assessing the mood of
the other people. The individuals should have the open mind that can help them in
understanding the point of view of the other people. The good communication can help in
building the trust in between an individual and that of another person in a company. An
individual can recognize the misunderstandings that can help him in judging another
individual along the right lines.

5EMOTIONS OF MANAGERS
References
Ashkanasy, N. M., Humphrey, R. H., & Huy, Q. N. (2017). Integrating emotions and affect in
theories of management. Academy of Management Review, 42(2), 175-189.
Rezvani, A., Chang, A., Wiewiora, A., Ashkanasy, N. M., Jordan, P. J., & Zolin, R. (2016).
Manager emotional intelligence and project success: The mediating role of job
satisfaction and trust. International Journal of Project Management, 34(7), 1112-
1122.
Robbins, S. P., & Judge, T. (2003). Essentials of organizational behavior (Vol. 7). Upper
Saddle River, NJ: Prentice Hall.
Rofcanin, Y., Kiefer, T., & Strauss, K. (2017). What seals the I‐deal? Exploring the role of
employees' behaviours and managers' emotions. Journal of Occupational and
Organizational Psychology, 90(2), 203-224.
Winkler, I. (2018). Identity work and emotions: A review. International journal of
management reviews, 20(1), 120-133.
Reading Material
Case Incident 1: Managers Have Feelings Too