Accommodation Services: Roles and Responsibilities
VerifiedAdded on 2023/01/13
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Presentation
AI Summary
This presentation provides a comprehensive overview of accommodation services within the hospitality industry, with a specific focus on the role of the front office department. It begins with an introduction to the industry, defining accommodation services and their significance, including an overview of The Connaught Hotel as a case study. The presentation then explores different types of accommodation, classification systems (star ratings), and ownership models. A significant portion is dedicated to the front office functions, such as reservations, reception, guest services, and night audit, and the key roles within the department, including front office manager, reservation manager, and guest services manager. The presentation concludes by emphasizing the importance of front office services in relation to the overall mission and objectives of a hotel business, highlighting the need for efficient operations and coordination. References to relevant academic literature are also provided.
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