Managing Accommodation Services: Lympstone Manor Hotel Report

This report delves into the critical aspects of managing accommodation services, using Lympstone Manor Hotel as a case study. It explores the key roles within the housekeeping department, emphasizing the importance of maintaining cleanliness and guest satisfaction. The report highlights the significance of forecasting linen stock and other guest supplies to meet demand, ensuring a positive guest experience and cost-effectiveness. Furthermore, it examines the interrelationships between housekeeping and other departments, stressing the need for effective communication and coordination. The report also underscores the importance of scheduling maintenance and repair work to minimize disruptions to guests and the critical role of security in providing a safe and secure environment for guests and staff. The conclusion reinforces the need for effective management to enhance the consumer experience and attract a wider customer base.

Managing
Accommodation Services

Table of Contents
INTRODUCTION...........................................................................................................................1
PART 3............................................................................................................................................1
P6 Key roles found in housekeeping department........................................................................1
P7 Importance of forecasting linen stock and other guest supplies to ensure sufficient supply to
meet demand................................................................................................................................1
P8 Importance of interrelationships between housekeeping and other key departments............2
PART 4............................................................................................................................................2
P9 Importance of scheduling maintenance or repair work to minimise disruption to guests......2
P10 Importance of security within a organisation.......................................................................3
CONCLUSION................................................................................................................................3
REFERENCES................................................................................................................................4

INTRODUCTION
Accommodation services offers friendly and helpful advice on housing and helps in
finding suitable accommodation as per specific requirements. Providing services are not enough
to expand, managing of services is also required to helps in efficient establishment of business
houses. To understand the importance of managing accommodation services Lympstone Manor
hotel is selected. Roles of housekeeping and importance of forecasting line stock, relation of
housekeeping with other functions. Importance of scheduling maintenance and training process
of staff members is mentioned in this report (Buhalis and Amaranggana, 2015).
PART 3
P6 Key roles found in housekeeping department
Housekeeping is an operational department in a hotel that is responsible for cleanliness,
maintenance. Aesthetic upkeep of rooms, public area, back and surroundings. Survival of a hotel is
based on the sales made for rooms, foods and beverages and other minor services and all these are
highly influenced by cleanliness (Odunlade, 2012).
One of the most important role of housekeeping in Lympstone Manor hotel is to clean or
freshen guest rooms while guests are out or while a room is between guests. Each morning it is the
duty of house keeping department to stocks up hospitality carts with towels, fresh linens, clean
supplies and toiletries and housekeeper set out to their assigned floors. Housekeepers knock the
door of each occupied guest room and enter only when guests are out of the room. It is their role and
responsibility to up keep hotel accommodation. A clean and fresh environment brings positivity and
invites guests to visit again and recommend others to stay in the hotel. A good housekeeping team
in Lympstone Manor hotel plays role that sets a benchmark of cleanliness and hygiene. Fulfilment
of roles and responsibility by housekeeping team will help organisation to achieve targeted goals
and create positive image with favourable reviews.
P7 Importance of forecasting linen stock and other guest supplies to ensure sufficient supply to meet
demand
In Lympstone Manor hotel arrival of guests are on very frequent basis and during season
peak time over bookings keeps on going. This leads to consumption of various guest supplies at
high level and to meet that demand all the material must be available with Lympstone Manor hotels.
It is very important to forecast regarding linen stock and other guest supplies to make a budget that
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reduces chances of non availability of any product demanded by hotel guest. It is not an appropriate
situation for Lympstone Manor hotel when it run out of supplies of some products demanded by
guests as it affects brand image and consumer satisfaction. To avoid this situation availability of
specified products must be their all the time but this leads to increased holding cost of various
materials. So, having forecasting regarding various goods required in hotels helps in reducing cost
and always available with demanded products (Common Flynn and Mellon, 2016).
P8 Importance of interrelationships between housekeeping and other key departments
While working in an organisation like Lympstone Manor hotels it is seen that all the
departments are quite interlinked and one department gets affected by operations conduct by any
other department. For example- human resource in an organisation is hired by HR department and
this department is affected by finance department as budgets are prepared by finance team.
Management department of the organisation is responsible for effective management and resolve
various issues on the other hand finance department is responsible to provide compensation for any
misconduct.
Departments in Lympstone Manor hotels are quite related with housekeeping as when
services provided by housekeepers are up to the mark then it will appreciated HR department and
also finance department will be affected by this. When any services needs to be performed by
housekeeping then sometimes communication must be made through front desk office of company.
PART 4
P9 Importance of scheduling maintenance or repair work to minimise disruption to guests
Repairs and maintenance work in Lympstone Manor is a continuous process that helps to
upkeep all the hotel premises. Large organisations make schedule for each activity that needs to be
performed by them to gain effective results. It is important for Lympstone Manor to schedule its
maintenance or repair work in the period that do not interrupt its guests. To ensure that all the
equipments in various rooms and outside the area in hotels are working properly timely repair and
maintenance must be done. When it is performed before the guests arrive or after they left then it is
considered favourable as no disturbance will be their for the guests. As it is the experience that must
be counted when any guest arrive and leave the place. Disturbance in their schedule due to repair
and maintenance issue may spoil their vacation. So, it is advisable to Lympstone Manor hotels to
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have schedule for repairs and maintenance to enhance guests experience of stay (Tussyadiah,
2016).
P10 Importance of security within a organisation
Security of guests is the primary concern of each organisation that provides accommodation
facility. Security in an organisation not only for the guests but also for various operations in the
organisation. To ensure security managers for security are appointed who are responsible for
security of the organisation. Responsibility if for guests, employees of the organisation and hotel
building. For this security patrols, surveillance systems, door locking mechanisms, controlled and
restricted areas monitored through master keys. It is important for Lympstone Manor hotels to have
a security system that is effective and takes proper care of guests. This will enhance trust of guests
and they will feel safe while enjoying their stay in the hotel premises (Oladiran, 2013).
CONCLUSION
From the above report it is concluded that employees who are working in different
departments must work hard as per their roles to attain set objectives. It can be said that when it
comes to accommodation services management needs to be proper so that consumers experience
can be enhanced and large consumer base gets attracted towards quality services.
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REFERENCES
Books and Journals
Buhalis, D. and Amaranggana, A., 2015. Smart tourism destinations enhancing tourism
experience through personalisation of services. In Information and communication
technologies in tourism 2015 (pp. 377-389). Springer, Cham.
Common, R., Flynn, N. and Mellon, E., 2016. Managing public services: Competition and
decentralization. Elsevier.
Odunlade, R. O., 2012. Managing employee compensation and benefits for job satisfaction in
libraries and information centres in Nigeria.
Oladiran, O. J., 2013. A POST OCCUPANCY EVALUATION OF STUDENTS’HOSTELS
ACCOMMODATION. Journal of Building Performance. 4(1).
Tussyadiah, I. P., 2016. Factors of satisfaction and intention to use peer-to-peer accommodation.
International Journal of Hospitality Management. 55. pp.70-80.Common, R., Flynn, N.
and Mellon, E., 2016. Managing public services: Competition and decentralization.
Elsevier.
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