Report on Accommodation Services: Ownership, Grading, and Functions

This report provides a comprehensive overview of accommodation services within the hospitality industry. It begins by defining accommodation services and exploring their scale and impact. The report then delves into different types and categories of accommodation providers, differentiating between commercial and non-commercial options like hotels, motels, and individually owned units. It examines various ownership models, including privately owned, leased, managed, franchise, referral groups, and full ownership structures, along with their respective characteristics and examples. The report also analyzes grading systems, from one-star to five-star hotels, detailing the services and standards associated with each rating and their role in booking accommodations. Furthermore, it explores the functions of the front office in different accommodation providers, such as hotels and guest houses, and outlines the specific roles and responsibilities of front office departments, including guest service managers and night audit managers. The report concludes by emphasizing the importance of the accommodation service sector to the hospitality industry and its contribution to customer experiences and the economy.

Managing
Accommodati
on services

Table of Content
 Introduction
 The scale and size of accommodation
services found in hospitality industry
 Different forms of ownerships available
to accommodation services
 Grading system and their role played in
booking accommodation
 The functions of front office in different
types of accommodation provider
 The roles of front office department
 Conclusion

INTRODUCTION
Hospitality industry is a broad category of
service sector field, it includes number of
activities such as, food, event planning,
cruise line, travelling, airlines and many
other services. Accommodation service
are defined as the provisions rendered by
organisation to tourists for a fee which
includes services such as shelter which
includes equipped rooms to travellers and
tourists.

The scale and size of accommodation
services found in hospitality industry
Hospitality sector is a broad area which
has number of accommodation providers
who are of different sizes and has varied
scope. These accommodation providers
also impacts the GDP of respective
economy and holds their contribution

Different types and categories of
accommodation providers:
Accommodation providers can be classified and categorised
into two broad categories commercial and non-commercial,
which are also known as residential accommodation.
Commercial accommodation
 Hotels are the accommodation service provider who
provides private rooms to guests according to their
requirements. There are several other services such as
food, drinks, events etc. which are rendered by Hotels to
visitors.
 Motels are one kind of Hotels which targets their
customer’s demographically and consider travellers first
for accommodating. The services which are offered by
motels are lesser than a hotel in quality and quantity
both.

Continue……
Non-Commercial
accommodation
 Individual owned units
are basically rental houses
where owners rent their
place for earning extra
cash. They look for potential
families and individuals
according to their
requirements and make
rental agreement providing
accommodation services.

Scale and scope of
accommodation services
 Luxury service also known as five star hotels, targets
top business executives and basically higher class
families and individuals of society. Their primary market
sector is top class individual having huge incomes and
render best services.
 Mid range services refers to three to four star hotels,
which targets and appeals to largest section of society,
travellers or non-travellers. They have adequate number
of staffing and providing average range of services.
 Budget or limited service, hotels accommodate safe,
comfortable, clean and inexpensive services which
meets the basic needs of guests or visitors.

Different forms of ownerships available
to accommodation services
Ownership Type Definition Examples
Privately owned hotels These kind of
ownerships is only in
hand of one person
along with number of
investors. It is a
beneficial form as
decision-making is
independent.
Wedgewood hotel and
Spa in Vancouver which
is founded by Eleni
Skalbania is currently
co-owned by her
daughter Elpie.
Leased hotels This is a form of
ownership in which
physical assets are
leased which makes it a
leased ownerships.
-

Continue……..
Managed hotels This is a form of hotel
ownership in which
decisions are made by
the owners but
management is done
by other company. This
form of ownership is
developed when the
owners have very less
experience in
hospitality sector.
SliverBrich hotels is the
example of hotel
management company
which manages
independent hotels
which operates under
many franchise brands.
Franchises This hotel ownership is
basically having the
right of using the brand
name of parent for
specified period or time
frame.
Examples are Marriott,
Hilton, Radisson.

Continue……
Referral Groups This type of ownership
is an individual hotel
chain, operating
independently but
maintains affiliations
with given chain and
parent group. These
types of hotels needs to
follows some minimum
criteria.
Best western
international is one of
the biggest hotel chain
and example of Referral
group.
Full Ownership Strata
Units
This ownership style
allows owner to have
part ownership of a
property in combination
with shared rights and
benefits with a legal
corporation. These
properties are known as
common properties.
Fairmont pacific rim and
The Rosewood hotel
Georgia.

Grading system and their role
played in booking accommodation
Grading System Definition System Example
1 star These form of
hotels renders
only essential
services to
customer’s which
are basic. They
maintain hygiene
and security
standards.
1 star hotels are
family owned and
operated on very
small level. The
investments in
such hotels is
very less as
compared to
other
accommodation
provider.
School House
Hotel
2 stars These hotels also
provides bare
essential services
wit some quality
and standards
services. The
hygiene and
security
standards are
maintained and
above as
compared to 1
star hotels.
2 star hotels are
recognized under
small and
medium sized
organisation.
They render good
quality services
to guests such
comfort stay,
cashless
transactions with
equipped rooms.
Tartan Logde

Continue…..
3 stars These type of
hotels providing
average
amenities, higher
quality services,
designs and
physical
attributes.
These hotels are
recognized under
medium sized
hotels, have
higher staffing
needs and bigger
operational areas
such as huge
receptions and
lobby area. The
staff of 3 star
hotels are
required to be
familiar and well
known with one
extra foreign
language.
Ramada
Hounslow