Unit 7: Managing Accommodation Services Report - HND Hospitality

This report on Managing Accommodation Services delves into the core functions and interdependencies within the hospitality sector. It examines the key roles within the housekeeping department, emphasizing the importance of forecasting linen stock and other guest supplies to ensure adequate provision and customer satisfaction. The report underscores the significance of the interrelation between the housekeeping department and other departments, such as the front office and food & beverage, for maintaining cleanliness and hygiene. Furthermore, it discusses the importance of scheduling maintenance or repair work and the critical role of security within an organization, highlighting their impact on operational efficiency, employee safety, and customer experience. The conclusion synthesizes these aspects, offering a comprehensive view of effective accommodation service management.

MANAGING
ACCOMMODAATTION
SERVICES
(LO3 & LO4)

Table of Contents
TASK 3............................................................................................................................................3
P.6 The key roles found within the housekeeping department...................................................3
Covered in PPT...........................................................................................................................3
P.7 The importance of forecasting linen stock and other guest supplies to ensure sufficient
supply..........................................................................................................................................3
P.8 The importance of interrelation of housekeeping department with other departments........3
TASK 4............................................................................................................................................4
P.9 Importance of scheduling maintenance or repair work.........................................................4
P.10 Importance of security within organisation........................................................................4
CONCLUSION ...............................................................................................................................5
REFERENCES ...............................................................................................................................6

TASK 3
P.6 The key roles found within the housekeeping department.
Covered in PPT
P.7 The importance of forecasting linen stock and other guest supplies to ensure sufficient
supply.
The forecasting is a tool which helps the hotel to anticipate future demands of business
and performances. The organisation should always take actions to ensure future demand and
make the strategies to deal with uncertainty in the process. According to current data, as per the
industry trends and with the help of other information the manager can predict the future as well
forecast the future demands. The linen stock includes the fabric household goods which are
intended in daily uses such as bedding, towels, tablecloths etc. To meed the demand it's very
essential for hotels to forecast the linen stock which is supply to guest by which guest remains
happy as well as their demands are also meet (Mayson and Charlton, 2015). The importance of
forecasting are:-
 Customer satisfaction:- With the help of forecasting customer satisfaction will increase
as the hotel is need to provide the services which they want. Through this product
demand can be predict according to which products can be available to fulfil customers
demands on time.
 Improve pricing and promotion management:- The promotions and related
forecasting allows hotel's to improve the flow of goods and achieve accurate results in
terms of stock fill rates and it's availability (Ragab and Meis, 2016). This also helps them
to forecast the impact of pricing depends upon both gross margin and revenue.
 Reduce inventory stock outs:- As the items are buying from long lead times than it's
essential for organisation to provide demand forecasting to suppliers as according to that
raw materials in anticipating of actual customer orders.
P.8 The importance of interrelation of housekeeping department with other departments.
The housekeeping department is concern with the cleanliness and maintaining hygiene
within department. It's very important department in a hotel to manage cleaning and providing
polite atmosphere to it's customer (Schegg and Stangl, 2017). The Holiday Inn is providing
services to customer are concern of housekeeping department which take care of appropriate

inventory of soap, towel, bedding etc. This department has its interrelationship with each
department in hotel such as with Front office department, food & beverage etc. The importance
of each department with housekeeping department are:-
 The hotel front office desk have interrelation with housekeeping as to maintain cleanness
in lobby, front office. As this area makes the first impression upon guest. It's essential for
organisation maintain cleanness in front office.
 They also need to maintain proper hygiene and cleanness in food & beverage department
to maintain safety in food.
TASK 4
P.9 Importance of scheduling maintenance or repair work.
The scheduling is a process of assembling, controlling and optimizing the work and
workload in a production process in Holiday Inn hotel. The organisation can use forwards and
backwards scheduling methods to assign work. The scheduling is very important through which
products and services which are provided to satisfied customer need. In this human resources is
also maintain properly by which organisation work efficiently (Spechler, 2017). The specified
time are allotted to certain task in the scheduling and proper technicians are knowledge as well as
availability of materials, tools and assets. If the scheduling is proper than holiday Inn can
maintain exact security of employees in organisation and provide efficient benefits to it's
customer as well. The scheduling maintain the proper hygiene and cleanness to it's customer. So,
it's essential to maintain appropriate scheduling by which operations are run accordingly.
P.10 Importance of security within organisation.
The security is essential in Holiday Inn for employees as well as for customer. The
security for customers in terms of cleanness, security, food hygiene etc. in hotel. The proper
hotel camera, punching machine for employees, locker system for employees equipments etc.
The security is a important aspects which provide security to it's employee as to safe guard them
from uncertainty (Tidd and Bessant, 2014). To maintain good brand image it's essential to
provide security in every aspects like cameras through which no items will misplace. The
security is important for Holiday Inn to maintain accurate system by which organisation can
increase their customer base. The customer will be retain though this as if appropriate security is
not maintained then it's become difficult for maintain brand image.

CONCLUSION
From the above, it can be concluded that number of hotels in according to rating, major
countries are very different from UK. To start a new hotel first they decide the ownership
through considering the pons & cons or with the help of purchase method. The classification
according to rating, front office essential for hotel to welcome the customer in hotel. The fron
office department makes the first impression on customer. The ways in which housekeeping
department work, forecasting helps to examine stock and interrelationship between other
department to meed the demand. The scheduling is important to maintain hygiene as well as
essential security is required to maintain in Hotel.

REFERENCES
Books & Journals
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Bruce, M and et, al., 2014. Community DSPD pilot services in South London: Rates of
reconviction and impact of supported housing on reducing recidivism. Criminal
Behaviour and Mental Health. 24(2). pp.129-140.
Common, R., Flynn, N. and Mellon, E., 2016. Managing public services: Competition and
decentralization. Elsevier.
Droli, M and et, al., 2014. Managing trade contacts in HotRest intermediate markets: a resource-
based view analysis in EU countries. Tourism Economics. 20(4). pp.757-778.
Jamieson, J. and Jamieson, C., 2014. Managing Asperger syndrome at college and university: A
resource for students, tutors and support services. Routledge.
Khoo-Lattimore, C. and Gibson, H.J., 2018. Understanding women's accommodation
experiences on girlfriend getaways: a pragmatic action research approach. Current
Issues in Tourism. 21(2). pp.191-209.
MARMOT, A., 2014. Managing the campus: Facility management and design, the student
experience and university effectiveness. In The Physical University (pp. 88-101).
Routledge.