Detailed Report: Managing Accommodation Services at the Tower Hotel

This report provides a comprehensive analysis of managing accommodation services, specifically focusing on the Tower Hotel. It begins with an introduction to the accommodation sector and its significance, followed by an examination of the scale and size of accommodation services, including luxury, mid-range, and limited services. The report then delves into different ownership types available in the hospitality sector, such as independently owned properties, chain hotel management, and franchises. A crucial aspect covered is the role of grading and classification systems, as well as online reviews, in assisting guests. The report also explores the role of front office functions, including reservations, reception, and guest services, along with a detailed organizational chart. Finally, it highlights the key roles within the front office department, such as front office manager, reservation manager, night audit manager, and head concierge. The report concludes by emphasizing the importance of effective accommodation service management for hospitality institutions.

Managing accommodation services
TASK 1 and TASK 2

 Introduction
 Scale and size of accommodation services
 Different ownership types available to accommodation
 Role of grading and classification systems
 Role of front office functions
Table of content

 Key roles of front office department
 Conclusion
 References
Table of content

Accommodation sector is all about offering products and services concerned with hospitality industry to
customers in effective ways. Various opportunities are grab by the hospitality institutions to establish and
expand the business in differing destinations in accommodation industry. The presentation is all about
Tower Hotel which is a hospitality enterprise operates in UK. It explains various types of accommodation
services in hospitality industry. Further, it discusses about functions and roles of front office department
towards accommodation services.
Introduction

In existing period, hospitality industry is part of those industries which are wide in nature and are growing
fastly in the world. It is majorly popularise for offering and satisfying needs for transportation, food,
accommodation and many more of the market.
Scale and size of accommodation services

Following are the size addition to scope of accommodation services which are found in hospitality field:
 Luxury Services: Accommodation service level that provide high level of comfort and ease room
booking to customers are said as luxury services.
 Mid range services: The accommodation services that have perfect accumulation of values for finance
hotels due to providing large rooms and facilities at affordable prices are mid range services.
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 Limited services: Accommodation services that offers limited facilities to guests are part of limited
services. These have small expansion scope as they offer restricted facilities such as toiletries, one
night staying, food and internet facilities.
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In the hospitality sector, diverse ownership and affiliations types are available with the individual who
have dream to offer luxury, limited or other accommodation services. Few of them are as discussed:
 Independently owned properties: Direct affiliation and ownership of hospitality properties
which lies within a person or company is said to independently owned properties.
Different ownership types available to accommodation

 Chain hotel management: The administration firm which have ownership to manage number of
hotels that have same name but are situated in distinct locations or area.
 Franchise: It is the license that is given by franchiser to other firm for using organisational ideas,
trademarks, procedures and methods in business against making some fee.
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In accommodation industry, wide service providers exists to provide facilities. These all are different
from one another in terms to facilities they offers and service quality provided by them. In this industry,
potential consumer analyses various elements at the time they looks to accommodation services and
accordingly makes booking. In this context, classification systems, online review sites ad well as grading
systems plays important role in assisting guests to determine hotel and accommodation services. Along
with this, they also influences customer decision making to huge extent.
Role of grading and classification systems

 Classification system: There are various classification systems through which hotels are classified by
purchasers or guests to make decisions.
 Grading system: With this system, hotels or accommodation providers offers standard services and
facilities to diverse guests.
 Online reviews: the reviews that online sites provides to consumers are online reviews. Trip Advisor
is considered as popular review site that potential guests uses more while looking to book
accommodations.
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In accommodation businesses, front office function plays essential duty in representing oneself to public
that visits the premise. The function has huge role in enhancing experiences of visited guests so it is
mandatory for entire hospitality sector to organise front office functions in well proper and suited manner.
Role of front office functions

Following are some functional areas within front office of Tower Hotel:
 Reservations: the main front office function is to reserve booking as per customers interests. The
reservation function manages and handles all the customers requests to reserve accommodations.
 Reception: Area of reception comprises of receiving guests as per higher standards along with
registering them appropriately.
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 Guest services: These performs unified services related to handling guest language, parking visitor's
auto-mobile, arranging reservations at different entertainment places outside organisational premise,
handles mails of consumers and delivers newspaper in rooms of accommodation. All these workings
are performed by the team of front office function at Tower Hotel in proper manner.
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Front office organizational chart of Tower Hotel
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Front office department is the main department through which gusts interacts the most in the hospitality
company. The different functional roles that front office department within Tower Hotel are the
followings:
 Front office manager: The managers that works at all places in hotel where guests check-ins are front
office managers.
 Reservation manager: The managers that are professionals and facilitates sales, promotion together
with booking of hospitality business's commodities and services are reservation managers.
Key roles of front office department

 Night audit manager: Managers who have responsible to help guests in the overnight requests as well
as balances accounts from the shift of day time are said to night audit managers.
 Head Concierge: In a hotel, head concierge supervises guest service attendants addition to concierge.
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 The presentation concludes that managing accommodation services is key for all the hospitality
institutions. The size and scope is wide of accommodation services as it includes Luxury Services, Mid
range services and Limited services. Various ownership types in hospitality industry are Independently
owned properties, chain hotel management and franchise. The functional areas within front office
includes Reservations, reception and Guest services.
Conclusion

 Dei Mensah, R. and Mensah, I., 2013. Management of tourism and hospitality services. Xlibris
Corporation.
 Meyer, D., 2013. Pro-poor tourism: From leakages to linkages. A conceptual framework for creating
linkages between the accommodation sector and ‘poor’neighbouring communities. In Tourism and the
Millennium Development Goals (pp. 131-156). Routledge.
 Vieytez, E. J. R., 2017. Religious Diversity: accomodation for Social Cohesion. Gaps in the legal
protection of religious diversity: generic versus specific protection instruments.
References

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