Comprehensive Report: Accommodation Services, Ownership, and Grading

This report provides a comprehensive overview of the accommodation sector, focusing on various aspects such as different types of accommodation services including hotels, guest houses, and B&Bs. It explores different forms of ownership, including independent hotels and franchise hotels, and delves into grading and classification systems used to evaluate hotels. The report also examines the role of online review sites in influencing customer choices and the functions of the front office department, highlighting its importance in managing guest interactions and providing essential services. The analysis uses Holiday Inn as a case study, detailing its front office operations and the responsibilities of different roles within the department, from cashiers to reservation staff and night teams. The report concludes by emphasizing the significance of the accommodation sector in economic development and the crucial role of the front office in guest satisfaction.

Managing
Accommodation

Content
 Introduction
 Contribution of accommodation sector
 Different types of accommodation services
 Different forms of ownership
 Grading and classification systems
 On-line review sites
 Function of the Front Office
 Conclusion
 References

This presentation is based on the holiday inn that British-
owned American brand of hotels, and a subsidiary of
InterContinental Hotels Group and has grown as the world’s
largest chain of hotel as having the 1,173 active hotels and
over 214,000 rentable rooms and was founded in 1952 by
Kemmons Wilson and having the headquartered in Denham,
Buckinghamshire, UK.
Introduction

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In today’ scenarios the hospitality industry are more important
as they make the better contribution in the growth of the
economy of the country.

Contribution of accommodation services
The managing
accommodation is all
about to satisfy the need
and demand of the
customers by which
their visit of the guest
will become more
frequents.

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The types of accommodation services available
with the hospitality industry
• There are some different types of accommodation services
that will get offered by the hospitality services and with that
provide the different facility to enhance the experience of the
visitors. Below are some of different types of accommodation
services that are as defined as:

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• Hotels: It is the largest type of accommodation in which the
reception areas was their room were directly gets opened on
the hallway. In this the on-site services of as restaurants and
many other facility are open for the public as in this the room
services get provides as like the guest services.

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• Guest House: It is the services that get provided by the
private housing and have offered the inexpensive
accommodation services to the travellers, tourist and to the
needed one as well.

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• B & B: It is refereed as bed and breakfast as in this the private
home services provided to the guest in terms of
accommodation and might have private bathrooms. In this the
owner will live in the same house or at that same property.

The Different types of ownership
There are the different types of ownership that get present in the
hotel and that shows the success of the hotels with that there
are some different method under which it is easier for the
visitor or the customer to get search the services that is more
related to their budget.