Bulgari Hotel, London: A Report on Managing Accommodation Services

This report provides an in-depth analysis of accommodation services at the Bulgari Hotel in London. It examines the roles of the front office and housekeeping departments, detailing their responsibilities and contributions to guest satisfaction. The report highlights the importance of forecasting in meeting customer demand and the coordination required between different departments, particularly the front office and security. It discusses the significance of planning and controlling various aspects of hotel operations, including maintenance scheduling and log book management, to ensure efficient service delivery. Furthermore, the report explores key areas of safety and security, focusing on the well-being of guests and staff, emphasizing the measures taken to provide a secure and comfortable environment. The conclusion reiterates the importance of effective management and the crucial role of the housekeeping department in maintaining a high standard of service within the hospitality industry.

Managing
accommodation
services

INTRODUCTION
Hospitality management means dealing with the hospitality industry. It includes
providing of accommodation services as well (Lyus, 2017). Accommodation services can be
provided in hotels, resorts etc. They satisfy the customers and guests who have made payment
for availing these services. In this report, Bulgari Hotel is chosen which is a five-star hotel in
London, U.K. The hotel provides a wide variety of services to its clients like Wi-Fi, laundry
services etc. In this assessment, detailed analysis will be made on accommodation available; the
front office department plays in the hotels. Additionally, detailed focus will be made on
assessment of contribution made by department of housekeeping services in serving clients and
exploring the role facilities and securities play in providing services to the various guests and
customers.
TASK 1
P1: Covered in PPT
P2: Covered in PPT
P3: Covered in PPT
TASK 2
P4.: Covered in PPT
P5: Covered in PPT
TASK 4
P6. Evaluate the key roles of housekeeping department
Housekeeping department:- This refers as management of chore duties within an
hospitality industry to run hotel effectively through cleaning, home maintenance, shopping,
cooking and bill payment. Managers of The Bulgari Hotel, London implement this to hire more
persons for improving their efficiency and lead to decentralise their actions through division of
work.

Roles and responsibilities of Executive Housekeeping:-
 Managing HR concerns:- The housekeeping managers of Bulgari Hotel, London focus
on managing Human Resource executive actions by increasing their workforce which
create opportunity to segregate work.
 High turnover:- Housekeeping managers of The Bulgari Hotel, London aims to raise
high turnover by attracting their guest with good atmosphere to survive and relax.
 Recruitment and selection:- The housekeeping managers of Bulgari Hotel, London hire
and select workers in order to complete their task within particular duration (Kannothra,
Manning and Haigh, 2018).
 Training:- Housekeeping managers of The Bulgari Hotel, London provides training and
development services to their workers for improving their efficiency by increasing
specialisation. This lead to reduce error within an organisation through corrective
measures for restricting delay in accomplishment of success.
 Budgeting:- The housekeeping managers of Bulgari Hotel, London are able to estimate
the expected revenue and expenditure which are to be achieve in future by managing their
actual or current activities.
 Employee motivation:- Housekeeping managers of The Bulgari Hotel, London
encourage employees to perform their actions with the ability to accomplish individual
and organisational goals. It creates opportunity for business to achieve success efficiently
by increasing their competitive strategies to compete with rivalries.
Managing multicultural team:- The housekeeping managers of Bulgari Hotel, London are
capable to manage whole effective team in order to achieve bonus, incentives, performance
appraisal, etc.
P7:
Forecasting is considered as the imperfect method but significant for the growth and
development of business as it come to the provide sequence organization. In terms of this proper
forecasting is useful in order to make sure that company has enough supply within their hands in
order to satisfy the demands of their customers (Accardo, Kuder and Woodruff, 2019). In this
context the business analyst of Bulgari hotel use provide series organization scheme and extra
tools in order to forecast the demand according to the weeks and months in proceed. In this
context forecasting demand and coordination behavior are useful in meeting the demand of
company according to the full time work.
Bulgari hotel with worldwide operation utilize complicated software and system in order to
focus their demand and for the small business they also forecasting provide chain requirements
by using easy technique. In relation with this company over estimate the demand which ends up
with more inventory rather than its requirement. It is useful in increasing the labour and storage
cost as if the personnel have to budge the register to an additional storage space ability to make
their new record. Moreover forecasting also provide a proper vision to supply and demand cycle

that helps in facilitating the procedure of measure the provide sequence and synchronies the
provide and require cycle with the employ of real time in order.
P8:
Coordination with front office: by considering the coordination and cooperation with the
housing department rooms plays a significant role as it is important for the department for the
continuous changes in order to maintain the status of room. In relation with this front office offer
the list for the expected and estimated guest according to the arrivals and departure information
and also notify the housing department to prepare them self for their guest (Paniccia, Leoni and
Baiocco, 2017). In this context the face workplace of Bulgari hotel is not permitted to assign
accommodation to the guest until and unless the accommodation are properly clean and free by
housing department. In this context both housing and face workplace subdivision must have
proper coordination and communication concerning the change in the status of room and also
consider that the information regarding that the room is occupied vacant and soon.
Coordination with security: within the hospitality industry both safety and organization
are required at each and every function and step of commerce. In terms of this housekeeping
department offer overall satisfaction to their customers meanwhile security department provide
and make sure the safety and security of their guest (Waterfield and Whelan, 2017). In terms of
Bulgari Hotel Company maintain the proper coordination among these two department with the
help of their head managers and frontage office. In this context it is significant to stay the
individual in sequence of the clientele quite secure and confidential so that the chances of
leakage and misuse of information gets reduced and does not misused by any other individual.
TASK 4
P9 :
In this context planning and controlling are considered as the most significant task by which the
proper work is performed. It is considered as the procedure in which all the task is performed
within the stipulated period of time either quarterly or weekly. In terms of Bulgari hotel the
overall maintenance considers electricity room Furnishing plumbing and so on. For this
maintenance of scheduling plays an important role within an organisation which is discussed as:
Importance of scheduling work: the prominent objective off maintain scheduling is to
attend the specific task and sales volume regarding the fulfilment of prominent objectives which
is achieved in the defined period of time (Deale and Crawford, 2018). In context of this
employees of hospitality industry play their role and errands an effectual and well-organized
manner what are the benefits of customers according to their expertise skills and guidance.
Maintenance of log book: it is considered as the customer information and data which
defines the details of customers which is listed within the log book. Information considered the

description of each and every customer including their location contact number of visits time of
check in and check out and so on. Moreover the book also understands the requirement and
Desire of customers concerning the products. In terms of Bulgari Hotel they need to analyze the
records of their customers that helps in analyzing the area of concern.
P10:
The various key areas which are analysed in terms of safety and security discuss as
under:
Guest: it relies under the protection of customer’s safety and security against the crime
like murders, theft and strength hazard. As there can be the possibility of incidence of hazard in
terms of food poisoning pesticides carelessness of staff and so on (Fullarton and Duquette,
2016). Therefore it is make sure by the management of Bulgari Hotel that all the guest are
properly taken care and does not face any problem in their leisure time. Therefore the guest in
respective hotel is treated in effective way by offering all types of facilities which is useful for
the hotel in making the experience of their customers good.
Staff: employees who are working in Bulgari hotel are offered prominent facilities and
services considering safe lockers to keep their valuable goods while they are working in the
organization (Lindsay, Cagliostro and Carafa, 2018). In relation with Bulgari hotel they also
provide prominent health benefits to their staff considering dirt free and secure surroundings at
the workplace and adjustment services. Moreover they are also offered additional amenities
considering transportation cost accommodation facilities foodstuff and meal and many more.
CONCLUSION
Therefore from the above discussion it is concluded that in repair manufacturing there are
various function and operation are function and performed by the employees within the
association by considering various measures to perform it in more effective way full stop it is
more important for the company to consider those people as they are significant part of the
organisation in order to enhance the productivity and efficiency of company. Despite from this it
is also completed that housekeeping section plays a significant position in order to offer safe and
clean environment to the customers and also provide overall satisfaction within their leisure time
and it is maintained by housing department with the corporation of various units of hotel.

REFERENCES
Books and Journals
Accardo, A. L., Kuder, S. J. and Woodruff, J., 2019. Accommodations and support services
preferred by college students with autism spectrum disorder. Autism. 23(3). pp.574-583.
Deale, C. S. and Crawford, A., 2018. Providers’ perceptions of the online community
marketplace for lodging accommodations. Tourism and Hospitality Research. 18(4).
pp.470-477.
Fullarton, S. and Duquette, C., 2016. Experiences of Students with Learning Disabilities in
Ontario Universities: A Case Study. International Journal of Special Education. 31(1).
pp.55-66.
Kannothra, C. G., Manning, S. and Haigh, N., 2018. How hybrids manage growth and social–
business tensions in global supply chains: The case of impact sourcing. Journal of Business
Ethics. 148(2). pp.271-290.
Lindsay, S., Cagliostro, E. and Carafa, G., 2018. A systematic review of barriers and facilitators
of disability disclosure and accommodations for youth in post-secondary
education. International Journal of Disability, Development and Education. 65(5).
pp.526-556.
Lyus, R. J., 2017. Response to:‘Why medical professionals have no moral claim to conscientious
objection accommodation in liberal democracies’ by Schuklenk and Smalling. Journal of
medical ethics. 43(4). pp.250-252.
Paniccia, P., Leoni, L. and Baiocco, S., 2017. Interpreting sustainability through co-evolution:
Evidence from religious accommodations in Rome. Sustainability. 9(12). p.2301.
Waterfield, B. and Whelan, E., 2017. Learning disabled students and access to accommodations:
Socioeconomic status, capital, and stigma. Disability & Society. 32(7). pp.986-1006.