Analysis of Managing Accommodation Services in the Hotel Industry

This report provides a comprehensive overview of managing accommodation services within the hotel industry. It details the contribution of the accommodation sector, differentiating between commercial (hotels) and non-commercial (rental houses) businesses. Various forms of ownership, including privately owned, leased, and fully owned hotels, are examined alongside grading systems and their impact on booking accommodations. The report further discusses the role of online sites in facilitating customer access and enhancing service delivery. Concluding that effective accommodation management is essential for overall hotel performance, the report references key works in hospitality and management.

MANAGING ACCOMMODATION
SERVICES

TABLE OF CONTENT
• Introduction
• Contribution on accommodation sector in industry
• Various types of accommodation services & difference in between commercial and non-
commercial business
• Different forms of ownership applied on accommodation services
• Grading system and their role play in booking accommodation
• Discussion on what roles does online sites play for their potential consumers
• Conclusion
• Reference

The term accommodation services is defined as
the process of managing and controlling all the
services related to the management and
accommodation. In order to provide the best
services, it is essential for every hospitality
industry to maintain their standard, offering
value added services and also maintain their
hygiene effectively.

C O N T R I B U T I O N O F A C C O M M O D AT I O N
S E C TO R I N H O T E L I N D U S T RY
The accommodation services are defined as the
kind of services and facility provided to the
customers in the hotel so as to provide them with
quality services enhancing their satisfaction level
effectively.
• Facts
• Average occupation rate
• Employment tax contribution:

VARI OUS TY PE S O F A C CO MMO D AT IO N
S ERVI CES & D IF FE RE N CE I N BE TW EE N
CO MME RCI AL A N D N O N - CO MMER CIA L
BU S IN ES S
Commercial businesses
• Hotels
• Hotels
Non commercial business
• Rental houses or owned house

DIFFERENT FORMS OF OWNERSHIP
APPLIED ON ACCOMMODATION SERVICES
Ownership type Definition Example
Privately owned hotels The privately owned hotels are the
types of hotel which are owned and
managed privately, these are started
by single individual, managing and
taking all the decisions individually.
One of the example of the
privately owned hotel is the
Dorchester hotel in London, it is
an five start hotel.
Leased hotel This kind of hotel are through the
agreement between the private
owners who lease it to the lessee
who take the responsibility of the
hotel.
The example of the leased hotel
is the love hotel leases.
Full ownership These kind of hotels are which
are build through the sale of full
The one of the example of this
type of hotel is the rosewood

GRADING SYSTEM AND THEIR ROLE PLAY IN
BOOKING ACCOMMODATION
System of grading Definition Operations Example
1 star Under this type of hotels
only limited services are
offered to the customers
These type of hotels are
mostly owned by the single
person are mostly private
owned.
School house hotel
2 star Under these type of hotel
the services are better
than the 1 start hotel.
these comes under the mid
range hotel.
These hotels are mostly
from small to medium in
size.
Sun beach resort
3 star These type of hotel
provide some addition
services like swimming
pools and range of
These better staff like
housekeeping staff and
maintenance services
and also have better
Ramada Hounslow

4 star The four star hotel
are the well better
hotel providing
advance and quality
services to their
customers but lower
than the five start
hotels.
These type of hotels
have better
housekeeping
services and
maintenance
services and also
have effective front
office services.
Thalassa beach
resort
5 star The 5 star hotel are
the well advance and
more preferred
hotels, providing al
the services to their
customers
These type of hotels
have all the facilities
such as front office,
housekeeping,
maintenance
services and well
advance
accommodation
Premier Inn hotel

D I S C U S S I O N O N W H AT R O L E S D O E S
O N L I N E S I T E S P L AY F O R T H E I R
P O T E N T I A L C O N S U M E R S
- Convenient for customers
- Enhance customer’s
services

CONCLUSION
From the above report it can be concluded that
accommodation sector plays an essential role in
the hotel management, it helps in effectively
managing and accommodating the customers in
the hotel industry, it helps in enhancing the
overall performance of the hotel.

REFERENCE
• Campbell, C. and Craissati, J. eds., 2018. Managing personality
disordered offenders: A pathways approach. Oxford University
Press, USA..
• Gibson, P. and Parkman, R., 2018. Cruise operations management:
Hospitality perspectives. Routledge.
• Greenwell, T.C., Danzey-Bussell, L.A. and Shonk, D.J., 2019. Managing
sport events. Human Kinetics.

Thank you