An Analysis of Housekeeping Department Roles within Marriott Hotels

This report examines the key roles and responsibilities of the housekeeping department within Marriott International. The introduction highlights the competitive landscape of the hospitality sector and introduces Marriott as a leading player. The core of the report details the essential functions within the housekeeping department, including executive-level management, guest-room cleaning, and public area maintenance. The report also explores additional roles, such as ensuring customer comfort and providing effective cleaning services to enhance guest feedback and impressions. The housekeeping structure at Marriott is briefly outlined, and the report concludes by emphasizing the importance of effective planning and coordination among departments, particularly housekeeping and the front desk, to deliver superior accommodation services. The report references key academic sources to support its findings, providing a comprehensive overview of housekeeping management within the context of a major international hotel chain.