Analysis of Managing Accommodation Services: Ramada Jarvis Report

This report provides a detailed analysis of managing accommodation services, focusing on the hotel Ramada Jarvis. It begins with an introduction to the hospitality industry and defines accommodation services. The report then examines the organization and functions of the front office, including guest services, reservations, and key roles. It delves into the housekeeping department, outlining key roles, forecasting linen stock and guest supplies, and the importance of interdepartmental relationships. The report also explores the importance of scheduling maintenance and repair work to minimize customer disruption. Finally, it discusses the significance of security measures within the hotel, concluding with a summary of the key findings and a list of references. The report emphasizes the interconnectedness of various departments and their contributions to providing quality services and ensuring guest satisfaction.

Managing
accommodation
services

Table of Contents
INTRODUCTION ..........................................................................................................................2
TASK 1............................................................................................................................................3
TASK 2............................................................................................................................................3
P.4. Explain the organisation of front office functions w/i variety of accommodation
services ?.....................................................................................................................................3
P.5. Discuss key roles in front office unit in terms to selected organisation? ............................4
TASK 3............................................................................................................................................4
P.6. Give overview of key roles that are generally found in housekeeping department in
context to chosen organisation in this respective industry?........................................................4
P.7. Assess importance of related forecasting linen stock & guest supplies that tends to ensure
sufficient supply in terms to meet the demand ? ........................................................................5
P.8. Explain with the help of example the importance of interrelationship b/w other
departments and house keeping in relation to selected company to give quality provisions and
services ?.....................................................................................................................................6
TASK 3............................................................................................................................................6
P.9. Examine in detail the importance of scheduling maintenance as well as to repair work in
terms to minimise disruption to customers?................................................................................6
P.10. Discuss as well as explains the importance of security in relation to chosen company? . 7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
The hospitality industry is wide category of different fields in service industry which
cover event planning, transportation, theme park, event planning, food & drink service, lodging,
accommodation etc. It includes motels, resorts, restaurants, bars etc. The term accommodation in
respect to this industry refers to lodging, rooms, that offer shelter for a person with the reason to
stay, live , sleep etc. For the project which was cover in this assignment we select the hotel
Ramada Jarvis . It has its headquarters in High Wycombe, U.K. The brand has around have forty
two hotels in United kingdom and almost five in overseas. It offers friendly services as well as
comfortable rooms in their hotels. The report includes various topics like give explanation
regarding different types of accommodation services which is present in hospitality industry.
Role of front office department in context to accommodation service are also discuss in this
project. Assesses the contribution such department to give effective accommodation services are
also include in it. At last assignment covers the topic relates to roles, facilities and security lays
with in the services which is related to accommodation.
TASK 1
Covered in PPT.
TASK 2
P.4. Explain the organisation of front office functions w/i variety of accommodation services ?
As front desk is most important department in hotel industry , in it direct contract is made
with guest. Important function of this unit is guest service, reservation, telephone, cashiering,
room assignment, foreign exchange, inquiry, check in , check out etc. As front office is
considered as nerve centre of hotel. Mostly this unit is tends to at foyer area of hotel so that at the
time of taking entry in hotels this region is easily visible to guest ,visitors, patrons as they are
jointly known as front office. It is major operations as well as revenue producing department
which tends to generate 2/3 of revenues that is earned by selling guest rooms. Also valuable
services are provided to guest at the time of pre arrival, post arrival, occupacy or at the time of
departure. The front office covers the area of reception, house keeping, concierge etc. As it acts
as audience face as well as it is consider as great image maker , primarily by greeting & checking

in guests. Each of their section has perform their functions. The main function of this unit is to
receive guest, allocate rooms to guest and also to provide them information through out stay. It
tends to give assistance to customers at the time of their stay, food & beverages, also at the time
to accounts and from guest receive payments. The components that are included in front office of
the hotels of Ramada Jarvis are attractive interiors with beautiful decoration with flowers, antic
show piece items. Having reception desk with smart executives or receptionist who has excellent
communication skills that attract people with the services and personality., it also covers
registration section, telephone operator, front office cashier, cameras or security machines.
P.5. Discuss key roles in front office unit in terms to selected organisation?
Following are the key roles that are explain in detail in the below mentioned paragraphs
in context to Ramada Jarvis hotel.
The front office in the Hotel Ramada Jarvis is connected to service delivery system , as it
it is the location where workforce of the hotel engages with guest. Front office main role is to
sale the rooms of hotel by using systematic method to do reservation followed by registration.
This department develops as well as maintain proper records of their customers. Also it is their
responsibility of staff members of front office to answer the questions that are asked by the
visitor and tend to put them in contact with a relevant person of hotel. In the hotels of Ramada
Jarvis front office receives important informations regarding customers and after that pass to
correct department in hotel. On behalf of customers front office try to contact the sales as well as
marketing department. The persons who are engaged to work in hotels lobby , are also consider
as part of front office because in that place they directly come in contact with guest. It also
involves house keeping that plays a great role to ensure that rooms of guest must be fresh as well
as clean. Another roles are handling complaints of customers. Timely or correctly prepare by
executives list of arrivals or departures. Dealing with accidents that are prevails in hotel. It is the
responsibility to provide information whenever needs to give and also handles phone calls,
messages and time to time follows also taken if needed.

TASK 3
P.6. Give overview of key roles that are generally found in housekeeping department in context
to chosen organisation in this respective industry?
Various roles are perform by staff members of house keeping department. The roles
related to cleanliness, liaising with maintenance, changing bedsheets, towels, replenishing guest
supplies. It is the duty of workforce who are engaged to ensure that all the fittings and fixtures
are working in proper order or not. As Ramada Jarvis hotel sent their laundry out to off site
laundry services. It is the duty of laundry attendants to do cleaning, dry-cleaning, pressing
uniforms, linens etc. Ramada Jarvis hotel have upholsterers as well as on site tailors to make
alteration in furniture , uniform. House keeping plays a important role to make arrangement for
floral decoration of Hotel. The executives of this department try to maintain coordination when
they consult something with interior designers or to do discussion with management regarding
renovation & refurnishing of property. The main role of employees of this department is to
ensure high standards of cleanliness and also to upkeep all areas for which they tends to be
responsible. Executive house keepers maintains healthy relation when they work with other
departments. They also plays important role to attain maximum efficiency in ensuring care &
comfort of customer. They are also responsible to provide linen in restaurants, conference
venues, rooms, health club, banquet hall, rooms and also to maintain an inventory for respective
purpose. Members of house keeping unit in Ramada Jarvis plays their role very well so that their
customers feel good and comfortable. Their roles help the hotel to stand in good position in
terms to cleanliness and facilities that they offer.
P.7. Assess importance of related forecasting linen stock & guest supplies that tends to ensure
sufficient supply in terms to meet the demand ?
An inventory involves various items which are store as stock. Its primary function is to
increase the level of profitability. Making balance between supply and demand are their other
important function. The objectives of inventory is to improve efficiency level and also to
maintain safety stock. Under housekeepers responsibility Linens are most significant item to
recycled. Managers of Ramada Jarvis tends to formulate effective policies and follow procedures
to control linen inventory of hotel. It is the responsibility of house keepers executives regarding

issuing, storage, as well as replacement of three types of inventories in context to linens as theses
are apportioned on the basis of beds , bath and table. Beds includes pillow cases, bedsheets,
mattress covers. Where as bath covers hand towels, wash towels, bath towel, fabric bath mats
etc. On the other hand table includes materials such as banquet linens, napkins, table cloths. For
every hotel linen management is important resource as demands of guest are increasing for crisp
clean linens. To run the operations of hotel smoothly there is need to maintain sufficient stock of
neat and clean Linens it is the responsibility of house keepers to inform and make arrangement if
there is shortage in stock.
P.8. Explain with the help of example the importance of interrelationship b/w other departments
and house keeping in relation to selected company to give quality provisions and services ?
As it is not possible for any business in hospitality industry to work in isolation. Because
the work are interconnected to each other. In context to room division the housekeeping
department tends to coordination with front office unit. It is the responsibility of front office to
give details of arrivals as well as of departures in advance and tends to notify when they occurs.
As it is the duty of front office to not to assign rooms until they have been inspected, clean and
release by staff members of housekeeping department. As house keepers receives information
from staff of front office that needs special attention for example information regarding VIPs,
group in the house, crew available in hotel. Relationship b/w maintenance department and house
keeping department. It is the responsibility of maintenance unit to provide necessary facilities
that are related to mechanical and electrical so that to contribute comfort of guest, also to
increase staff efficiency and tends to fix new equipment in place those that are out of order.
TASK 3
P.9. Examine in detail the importance of scheduling maintenance as well as to repair work in
terms to minimise disruption to customers?
For schedule maintenance the main roles are security manager, maintenance engineer,
facilities manager etc. as they perform different roles and functions in the hospitality. As hotel
maintenance is upkeep of different components and systems that are used in every hotel.

Maintenance is the activity that tends to be perform in order to restore each part of surroundings,
services as well as to sustain utility & value. It tends to include upkeep of elevator, phone lines,
room furnishings, tv cables, lighting fixtures, refrigeration, etc. The need and scope of such
department are depends according to hotel size or services they tends to offer. The main role of
this unit is to ensure about the facilities & equipments which they provide are in good condition
and tends to functions smoothly to eliminate risk of interruption. There are involvement of
various type of maintenance in the Hotel Ramada Jarvis such as routine maintenance, preventive
maintenance, scheduled maintenance, etc. scheduled maintenance activities are initiated at
Ramada Jarvis on the basis of formal work order. Thus the work order are important element
with regards to communication b/w engineers and house keepers. Relationship between food &
beverage unit to housekeeping are the necessity of every business in hospitality. Department of
food and beverage involves both kitchen staff & service staff. In Ramada Jarvis hotel
housekeepers take cake of pest control in stores, kitchen, restaurants. Kitchen staff in the hotel
are responsible to make staff meals on time or in appropriate quantity so that food is available to
every person.
P.10. Discuss as well as explains the importance of security in relation to chosen company?
In the hotels there are may security hazards in every floor so this liaison is important to
see that the staff of house keeping department are aware of hazards. So to handle the emergency
situations, the security departments need to arrange training session. Security in hotel is
important because with the help of this system only we protects our workforce, physical assets &
resources , guest etc. physical assets involve building , equipments, appliances etc. As security
&v safety are considerable more importance to people in their daily routine because now the
world has become less safe. In Ramada Jarvis, safety as well as security attributes were divided
in to four areas such as health and life safety, fire, security. The most common attributes which is
observe are that hotels must be located in low crime area, well lit, smoke detector, 24 * 7
security staff, emergency exits, sprinkler system etc. It plays vital role in tourism industry as the
success of tourist investments are totally depends on being able to provide destination which is
safe and secure. Ramada Jarvis have robust security in their place means better as well as most
safer. Hotel security guards help to protect guest , employees and also their valuables. In their
hotels some guards are placed to stationary post such as beside an entrance. With equipments of

video surveillance , security officers spend full working hours with sitting in front of the
monitors to observe any occurrence of suspicious activity. As the security of customers are prime
importance , due to this reason Ramada Jarvis must invest large amount in security system.
Install Intelligent access control system. For the purpose to improve surveillance advance
technology is employ in their hotels.

CONCLUSION
After deep analysis and study it is be conclude that in hospitality industry, front desk
executives and house keeping departments plays a very crucial role. The revenue as well as
performance of the business are totally depends on these units. And security in the place are also
very important because clients wants that their life as well as their luggage must be safe. So as
per present scenario it is important for hotels to make large expenses on security . As this factor
is in top priority of individual. The hotel Ramada Jarvis must provide all the facilities to their
customers in effective ways that tends to increase rating of the brand and also receive good
comments or reviews from audience helps business to survive or grow.

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