Report on Managing Accommodation Services in the Hospitality Sector

This report provides a comprehensive overview of managing accommodation services, using Hyatt Hotels as a case study. It delves into the key roles within the housekeeping department, emphasizing the importance of maintaining cleanliness and guest comfort. The report highlights the significance of forecasting linen stock and other guest supplies to meet demand, thereby increasing customer satisfaction and reducing costs. It explores the crucial interrelationships between housekeeping and other key departments such as the front office, human resources, and maintenance. The report also addresses the importance of scheduling maintenance and repair work to minimize disruption to guests, along with the critical role of security in protecting guests, staff, and hotel assets. The analysis underscores the need for effective management of all aspects of accommodation services to ensure operational efficiency and guest satisfaction, ultimately contributing to the success of the hotel. The report concludes by summarizing the key findings and recommendations for effective accommodation management.

Managing Accommodation
Services

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 3............................................................................................................................................3
P6 Key roles found within the housekeeping department...........................................................3
P7 Importance of forecasting linen stock and other guest supplies to ensure sufficient supply
to meet demand...........................................................................................................................4
P8 Importance of interrelationships between housekeeping and other key departments............5
TASK 4............................................................................................................................................5
P9 Importance of scheduling maintenance or repair work to minimise disruption to guests.....5
P10 Importance of security within a selected organisation.........................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................7

INTRODUCTION
Accommodation is procedure for selecting appropriate building at good location,
establishment of various departments and sections and arranging resources in effective way
(Barlow, Roehrich and Wright, 2013). This is largest sectors providing various opportunities for
individual to work. In order to run business effectively accommodation service should be
managed properly. Through hospitality industry, organisation can earn maximum profits. The
given assignment is based on Hyatt Hotels which is American hospitality organization founded
in 1957 that manages and franchises resorts, vacation properties and luxury hotels. The report
covers different roles within housekeeping department and important of forecasting in linen of
stock in order to meet need and demand supply. There are various interrelationship with other
department which need to be discussed along with maintenance and security for running business
effectively and efficiently.
TASK 3
P6 Key roles found within the housekeeping department
As per scenario in report, Hyatt has purchased four star having 152 bedroom and in cornish
resort of Falmouth. The group wants to achieve five start within eighteen months for hotel.
Housekeeping department is responsible for keeping hotel comfortable and clean. Its aim is to
provide clean, comfortable, attractive and welcoming surrounding for which they charge money.
The three department are concerned with accommodation such as reception, maintenance and
housekeeping (Buhalis and Amaranggana, 2015). In order to achieve target, housekeeping
department has to paly various roles which are given below:
 Achieving maximum efficiency for ensuring comfort and care of guests and running
functions smoothly.
 Establishing welcoming environment and ensuring courteous from all department
 Maintaining high standards of cleanliness and keeping all areas for which department is
responsible.
 Providing linen in restaurants, conference venues, banquet halls, health clubs and others.
 Providing uniform to all staffs and maintenance of inventories.
 Coordinating for refurnishing and renovation of property consulting with management and
other interiors.

 Ensuring control, training and supervision of staffs who mare attached to department.
By performing various roles by house keeping department can achieve set goal and
objective of business. They need to establish effective relationship with other department such as
maintenance, front office, finance. All department are interconnected and work together for
achieving goal and objectives of organisation. The above roles should be performed very effectively
in order to attract large number of customers for achieving set results.
P7 Importance of forecasting linen stock and other guest supplies to ensure sufficient supply to
meet demand
It is very important for hotel industry to forecast need and demand of guest so that they can
supply it within time. There are number of guest whom arrives in hotel having different needs and
demand. It is responsibility of manager to analyse their need and supply to meet demand. Thus,
manager have to forecast about stock and supplies to customers. Forecasting prevents loss to hotels
as it helps to provide products within time period. Some of importance of forecasting linen stock
and other guest supplies for ensuring sufficient supply in order to meet demand are described below:
Increasing Customer Satisfaction- For satisfying customer, they should be provided with
product they want. Hyatt use forecasting tool for better results and predict product demands. This
helps in fulfilling orders of guest within time or short lead (Burton and Kellaway, 2018).
Reducing Inventory Stock outs- Forecasting helps in reducing inventory stock outs as
before stock became out, it is available to customers. Hyatt hotel has made effective forecasting in
order to meet demand within time and supply to guest. Thus, this also helps in achieving goal and
objective of organisation.
Reducing Product Obsolescence Costs- With help of removing, identifying and
repurposing obsolete inventory reduces cost. This is linked to lowering order sizes and demand
forecast accuracy. This helps visitors to provide all required products within time with use of new
and current trends.
P8 Importance of interrelationships between housekeeping and other key departments
Housekeeping department is the section where employees perform and manage cleaning
task in hotel or locations (Chiu and et. al., 2013). It is centre of circle which maintain contacts
directly and indirectly with other department of hotel. It has interconnected link with other
department in order to perform task in effective manner to provide quality services and provision.

The importance of interrelationship between housekeeping and other departments in Hyatt Hotel
are as follows:
Housekeeping with front office- The relationship among housekeeping and other
department is close. Here, housekeeping prepares room and front office sales it after preparing.
Both work together to work effectively so that guest get best service required to them.
Housekeeping with Human Resource- Housekeeping has to coordinate with human
resource for recruitment of staff, confirmation, issuing identity cards locker promotion and other.
Housekeeping department tells personal section for requirement of individual for performing work
effectively so that task can be managed properly in Hyatt Hotel.
Housekeeping with Maintenance- The maintenance of hotel and keeping its furniture in
working conditions for safe of guest is the responsibility of housekeeping. Here, in order to
maintain such proper co-relation is important with engineering department. All activities such as
plumbing, furniture, replacement, electrical goods and others are to be maintained by housekeeping
in coordination with maintenance.
House Keeping with Laundry- The function of laundry department is to wash dirty
clothes, fresh linen and deliver clean to visitors or guest (Clement and Bigby, 2012). Laundry need
to supply clean linens to housekeeping timely for running business operations smoothly. This is
necessary department so that guest get good laundry facilities with help of housekeeping.
TASK 4
P9 Importance of scheduling maintenance or repair work to minimise disruption to guests
Many visitors come to hotel for various purpose such as staying, enjoyment, attending
meetings. It is responsibility of hotel management to do proper maintenance and repair work up to
date for minimizing disruption of guests (Common, Flynn and Mellon, 2016). The importance of
scheduling maintenance or repair work to minimise disruption to guests are as follows:
 For increasing security and safety of employees and guest for ensuring services, building
and facilities are good to use.
 Increasing market share by fulfilling and satisfying need and demand of current guest.
 Using new technology and trends in market for green movement.
 Increasing efficiency and operational stability of system and facilities.

 Following or meeting governmental laws such as health and safety regulations and disability
act.
 Increasing life cycle of property and achievement of minimum breakdown or deteriorations.
Apart from above, Hyatt hotel can take feedback from guest for improving them in better manner.
This can help organisation to provide all required facilities for better work performance. Thus, it can
regularly do checking of rooms and their services so that if any maintenance required can be done in
time without disruption of guests.
P10 Importance of security within a selected organisation
It is responsibility of management to secure and safe belongingness of guests during their
staying at hotel. Also, assets and staff need to be protected and secure. It is necessary to have proper
security and safety in place for protecting guest, staff, assets and physical resources like building,
gardens, belongings, equipments and others (Dei Mensah and Mensah, 2013). The management
should take care security and safety of following areas which are described below:
Guest- Hyatt Hotel should protect guest from murder, health hazards from outsiders,
abduction, pest, poisoning. It is responsibility of hotel manager to provide safety and security to all
visitors and guests to feel them secure.
Staff- There are many staff working in Hyatt Hotel which should be provided with safety
and security in terms of staff lockers, provident funds, health schemes and insurance. Also
protective their clothes, fire fighting drills, shoes, supplying clean drinking water, sanitized wash
rooms etc for better work performance.
Guest Luggage- In order to provide security in terms of guest luggage, hotel should provide
secure store room and equipments such as bell hop trolley, luggage trolley.
Hotel Equipments- There are many equipment required in hotel which should be provided
with protection such as lifts, kitchen equipments, boilers, furniture fitting, building. Also proper
system of fire safety, bomb threat, water flood, safe vault and others should be provided.
Protection- In order to protect raw materials, groceries, provisions proper system should be
followed by using storage and pest control. Also there should be protection in terms of frauds so
that no any misconduct happen in hotel.

CONCLUSION
From above report it can be concluded that there should be proper management of
accommodation service. The role of front office is different from others as they are person who
welcome and greet customers in different ways. In order to reduce cost of organisation, Hyatt
hotel has cut one staff that is check in desk night clerk for better work performance. Thus, it is
important for hotel to maintain security and perform various task for guests or visitors.

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Online
HOUSEKEEPING CO-ORDINATION WITH OTHER DEPARTMENT. 2019. [Online]. Available
through: <https://www.bngkolkata.com/web/category/education/hotel-house-keeping/>.