This report examines the management of accommodation services, using the Intercontinental Hotel as a case study. It explores the key roles within the housekeeping department, emphasizing the importance of forecasting linen stock and other guest supplies to meet demand. The report also highlights the significance of interrelationships between housekeeping and other key departments such as food and beverage, purchasing, and human resources. Furthermore, it analyzes the importance of scheduling maintenance and repair work to minimize disruptions to guests and discusses the critical role of security in ensuring a safe and comfortable environment for guests. The report concludes by summarizing the key findings and emphasizes the interconnectedness of these elements in providing a positive guest experience.