Managing Accommodation Services Report: HND Hospitality Management

This report provides a comprehensive overview of managing accommodation services, focusing on the operations and management within the hospitality industry. It begins with an introduction to the concept of accommodation services, using the Crowne Plaza hotel as a case study, and explores the scale and size of the accommodation sector. The report delves into various forms of ownership and purchase methods, including sole traders and limited companies, along with cash purchases and bank loans. It then examines the role of grading, reviews, and classification systems for hotels, highlighting essential, basic, 'nice-to-have', luxury, and hyper-luxury amenities. The organization of the front office function is analyzed, detailing the roles of reservation and check-in clerks and their required equipment. Key roles within the front office department are also discussed. The report concludes with a summary of the key topics and references relevant literature on the subject.