Unit 7: Managing Accommodation Services Report Analysis

This report provides a comprehensive analysis of managing accommodation services, focusing on key areas such as the housekeeping department, forecasting linen stock, and the importance of interdepartmental relationships within a hotel. It delves into the crucial roles of housekeeping, including its direct interaction with guests and its impact on customer satisfaction, while also highlighting the significance of accurate forecasting to manage inventory costs. The report further examines the value of effective communication and collaboration between the housekeeping department and other departments like the front office, kitchen, and laundry. Additionally, it explores the importance of scheduling maintenance and repair work to ensure guest satisfaction and maintain a competitive edge, as well as the critical role of security in protecting guests, staff, and hotel property. The report uses examples from Marriott hotel to illustrate these concepts, along with relevant references.

Managing Accommodation
Services

Table of Contents
TASK 3............................................................................................................................................1
P6: Important roles in housekeeping department........................................................................1
P7: Importance of forecasting linen stock and other supplies in accommodation services........1
P8: Value of interrelationships between house keeping and other departments within hotel.....2
TASK 4............................................................................................................................................3
P9: Importance of scheduling maintenance or repair work in accommodation services............3
P10: Importance of security within an hotel...............................................................................3

INTRODUCTION
Housekeeping department is an essential part of the hotel industry as they have to directly
contact with the customers (Jamieson and Jamieson, 2014). Apart from this, forecasting is
important for any hotel as it assist them to save their funds so that better profitability would be
attained by the hotel. At last, it is important to repair and maintain equipments used by the hotel
as it reflect the climate and culture of the hotel.
TASK 3
P6: Important roles in housekeeping department (COVERED IN PPT)
P7: Importance of forecasting linen stock and other supplies in accommodation services
Forecasting refers to prediction of future activities on the basis of past experience and
judgement (Rose, 2014). Forecasting is essential in the hospitality sector as hotel have to make
the arrangement accordingly which includes purchase of raw materials etc. For instance, if
Marriott hotel requires 200 towels in the next winter due to chances of increase in footfalls of
customer. So if less than 200 customers visited the hotel then it would incur inventory cost for
hotel and vice versa. Main aim of forecasting is to reduce the inventory cost so that hotel can
increase their profitability to a certain level. There are many benefits of forecasting of linen stock
like accurate and precise prediction will provide hotels related to how much stock is necessary,
when to buy it and which product should be purchased. Marriott hotel can use properly
implement this if they use RFID inventory tracking as it gives more precise forecasting if all the
aspects are mentioned clearly.
P8: Value of interrelationships between house keeping and other departments within hotel
Marriott can only attain their purpose of existence if they would be able to align activities
of all the departments with the aim of them (Wirtz and Lovelock, 2016). Housekeeping
department work is directly interlinked with all other departments which is explained below,
 Housekeeping department with front office: Housekeeping department work is to
clean the room so that customers satisfaction would be attain. On the other side, front
office work is to allot the rooms according to its status of cleanliness. That's why proper
communication is required between them.
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 Housekeeping department with kitchen department: Clean and healthy food is the
basic requirements of every customers and it can be attained only with the help of
housekeeping department. For instance, housekeeping work is to clean the kitchen area so
that chef of Marriott would make their food germs free and dust free resulting in better
taste for customer which leads to better customer experience with the hotel.
 Housekeeping department with laundry department: Laundry department work is to
clean and wash the dirty cloths with the aim of cleanliness in hotel. After that, they have
to deliver it to the housekeeping department so that proper supply chain would be
attained by them. Apart from this, housekeeping role is to check the quality of washing
and if they found any fault in it then proper actions would be taken against them.
TASK 4
P9: Importance of scheduling maintenance or repair work in accommodation services
Scheduling maintenance or repair work is mandatory for every hotel to conduct in a
regular interval of time so that customer experience while living in hotel premises wont get
affected or hampered in a negative way (Clement and Bigby, 2012). Their main aim is to
regularly assess and monitor all the equipments in the hotel and resolve the issues before
occurring it. If all the machinery and equipment Marriott hotel is using is working according to
their potential then chances of achieving competitive advantage over others also increase to a
certain level. For instance, if the housekeeping staff analyse that AC of room no,XXX is not
working then repair and maintenance department work is to resolve the issues before it becomes
severe. Another example is, at the time of pest control, Marriott hotel should considered that less
customers would be present at that time so that they won't find any disturbance due to that.
P10: Importance of security within an hotel
A must requirement of every customer and staff in a hotel is security as if it isn't then
hotel will see high employees turnover ratio and low sales resulting in loss for hotel (Common
and et. al., 2016). Hence, it is essential to have proper security system in a hotel. Importance of
security in a Marriott hotel is given below,
 Guest and their luggage: It should be important for Marriott to make the environment
safe from various aspects of crime like murder, robbery etc as it has a direct link with the
hotel goodwill. For instance, if any robbery happens with the customer while staying at
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Marriott then the customer wont every visit the hotel chain. Moreover, negative reviews
would be posted online resulting in low sales for hotel.
 Staff: Proper lockers, health insurances, protective clothing from fatal rays while
working etc as if Marriott hotel is unable to provide the favourable and safe environment
to the staff then their motivation would decreased to a certain level which will persuade
to lower productivity of hotel.
 Hotel equipment: Opening of hotel requires high amount of capital as equipments used
by them is expensive in nature. To secure it, Marriott hotel should use CCTV camera as it
would record everything so that no one could plan to steal the expensive or non
expensive materials within hotel premises
CONCLUSION
Besides this, front office employees of hotel should be properly trained as they are
regularly in touch with the customers visiting their hotels. Linen in hotel is important because it
counts in the basic needs and demands of customers which should be properly fulfilled so that
their customer experience engagement would remain higher which leads to positive growth in
future.
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REFERENCES
Books and Journals
Jamieson, J. and Jamieson, C., 2014. Managing Asperger syndrome at college and university: A
resource for students, tutors and support services. Routledge.
Odunlade, R. O., 2012. Managing employee compensation and benefits for job satisfaction in
libraries and information centres in Nigeria.
Rose, J., 2014. Working with young people in secure accommodation: from chaos to culture.
Routledge.
Wirtz, J. and Lovelock, C., 2016. Services Marketing: People, Technology. World Scientific
Publishing Company.
Clement, T. and Bigby, C., 2012. Competencies of front-line managers in supported
accommodation: Issues for practice and future research. Journal of Intellectual and
Developmental Disability. 37(2). pp.131-140.
Common and et. al., 2016. Managing public services: Competition and decentralization.
Elsevier.
Dei Mensah, R. and Mensah, I., 2013. Management of tourism and hospitality services. Xlibris
Corporation.
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