Report: Managing Accommodation Services, Unit 7, Semester 1

This report provides a comprehensive overview of managing accommodation services, focusing on the operations of Easy Hotel. It begins by identifying the scale and size of accommodation services within the hospitality industry and explores different forms of ownership, including sole trading and partnerships, along with purchasing methods like cash and bank loans. The report then discusses the role of grading, classification systems, and online review sites in influencing guest decisions. It delves into the organization of front office functions, detailing key roles such as telephone operators, check-in desk clerks, and master key management, as well as the importance of printers for documentation. The report also examines the key roles within the housekeeping department and the significance of forecasting liner stock and guest supplies. Furthermore, it emphasizes the interrelationships between housekeeping and other departments, the importance of scheduling maintenance, and the critical role of security in accommodation services. The report highlights the importance of front office and housekeeping in providing better customer services along with higher profitability.

Managing accommodation Services

Table of Contents
INTRODUCTION...........................................................................................................................4
PART 1............................................................................................................................................4
P1 Identify scale and size of the accommodation services found within the hospitality industry
.....................................................................................................................................................4
PART 2............................................................................................................................................6
P2 Explain the different forms of ownership available to accommodation services..................6
PART 3............................................................................................................................................7
P3 Discuss the role that, grading, classifications systems and online review sites play when
potential guests look for and book accommodation....................................................................7
PART 4............................................................................................................................................8
P4 Explain the organisation of front office functions within a variety of accommodation
services........................................................................................................................................8
PART 5............................................................................................................................................9
P5 The key roles within the front office department...................................................................9
PART 6..........................................................................................................................................10
P6 Review the key roles found within the housekeeping department......................................10
PART 7..........................................................................................................................................10
P7 Importance of forecasting liner stock and other guest supplies to ensure sufficient supply
to meet demand.........................................................................................................................10
PART 8..........................................................................................................................................11
P8 Importance of interrelationships between housekeeping and other key departments..........11
PART 9..........................................................................................................................................12
P9 Examine the importance of scheduling maintenance or repair work to minimise disruption
to guests.....................................................................................................................................12
PART 10 .......................................................................................................................................12
P10 Discuss the importance of security ...................................................................................12
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Managing the accommodation is an important aspects of every hospitality organisation.
Also, they needs to manage it for longer period of time for better customer services along with
higher profitability. In the current scenario, accommodations has been equipped by advanced
technology, resources and infrastructure, which has been proved necessary to get satisfy actual
customer needs and wants (Therkelsen, 2013). This report will be carried on Easy-Hotel, which
is an international super budget hotel chain headquartered in London and which is also listed in
London stock exchange. They actually owns, develops, operates and franchises under the “Super
budget” hotel brand. This report will be carried on identifying the size and scale of the
accommodation services founded within hospitality sector along with different types of
ownership available to services. Also, this report will discuss role that grading, classification
system and online review plays. Lastly, report will discuss the front office function with different
variety of accommodation services.
PART 1
P1 Identify scale and size of the accommodation services found within the hospitality industry
Covered in the PPT
PART 2
P2 Explain the different forms of ownership available to accommodation services
Type of
ownership
Description Advantages Disadvantages

Sole trading It is the type of business
which is owned by single
person. In this type of
business, control of
operations and working is
in the hands of that
person (Halkier, 2018). In
context with Easy hotel,
being sole trade, it will
not be easy to control
people at one point of
time.
The biggest advantage of
sole trading is the control
of its operation belongs to
one single person.
Actually, this allows the
person to take independent
and separate decision
making for industry. Also,
sole trading is helpful to
take decisions
independently.
In this sole trading, the
control belongs to the
hands of an individual
entities, in that case
capacity to raise high
capital is limited. An
individual person is
consists of chances of
high risks and closure of
the business is possible
option.
Partnership It is the statutory of
business, when two or
more person combined
each-other with the
common purpose of
starting the own business
with agenda of earning
the higher profit. In
context with Easy hotel,
this firm has been opened
by three partner with
major objective to
entered the hotel
industry.
The major advantage of
partnership is that it is
collaboration of different
person, who have same
common interest to do
business with similar idea
and views and opinions.
Also, power to effective is
also here to make effective
working along with higher
level of customer care
(Olsen, 2015).
The major disadvantages
of partnership is the
higher chances of clashes,
conflicts as well as
disputes. The major
reason behind this can be
sharing of profits as well
as amount of capital
which was being raised
up by Easy hotel.
Apart from the discussion over the ownership such as Sole trader, below is the complete
discussion over the purchase method are as follows:
Purchasing Method Advantages Disadvantage

Cash Purchase In this type of purchase method,
major priority is given on
purchase through cash and cash
only, which is very convenient
method. Easy hotel can proceed
the purchase through paying by
card, account or net banking
transaction.
This kind of bulk pressurizes the
financial condition of the Easy
hotel. Firm can not afford to pay in
bulk, which could result into
outflow of cash.
Bank Loan Bank loan is the convenient way
to get money, even without
making of investment or bulk
outflow of funds. Also, person
would get the funds at ease time.
The major disadvantage of bank
loan is the big burden to pay back to
reduce pressure of financial crisis.
Also, it would simply effect the
future purchases along with higher
burden of increased loans.
PART 3
P3 Discuss the role that, grading, classifications systems and online review sites play when
potential guests look for and book accommodation
There are various systems related to role, grading, classification system and online review
sites, which are present through which guest can look at the hotel. To make aware new guest into
the Easy hotel, it is necessary to identify essentials, basics, nice to have luxury and hyper-luxury.
With the help of knowing various information, customer cannot choose facilities, but also feel
pleasant with list of services. This kind of list will enhance the satisfaction among various
customer's of Easy hotel:
Basics Description Examples
Essentials These essentials are considered as
major requirements in the Easy hotel.
In this hotel, essentials things will be
considered for accommodation
The main examples of essentials are as
follows: bed, furniture, electricity,
water facility etc.

Basics These basics, without which
accommodation must be incomplete.
In context with easy hotel, various
fundamental facilities are included in
it.
Such basics are divided into: electricity,
security, water are included.
Nice to have Those facilities, which are made to
make customer happy to be in hotel.
These facilities includes what customer
actually wants or what desires they
have.
This basically involves the Wi-Fi, IT
infrastructures and other electrical
supports. To make happy customer's,
preparation of tasty has to be necessary.
Luxury These types of facilities are required to
meet the luxury clients. Easy hotel
must have facilities that are mainly
available at option for the customers
Some examples are as follows:
Swimming pool, decoration, club, bars,
parties etc.
Hyper-luxury This is considered as royal facilities
which are available with some major
hotels. Easy hotel have this royal
luxury services for customer's, which
ever guest will choose. As, these
services are very expensive and cannot
afford by hotels easily.
Facilities such as massage, exercises,
library, cinema hall are some of the
hyper luxury facilities in Easy hotel.
Also, Easy hotel must spend in such
facilities in higher manner to attract or
retain the customer at larger level.
PART 4
P4 Explain the organisation of front office functions within a variety of accommodation services
Front office is necessary for every hotel organisation, because it provides support to
customer in their queries, issues as well as one who directly contact with customer, once they are
checked-in (Cohen, 2018). In context with Easy hotel, there must be one common reception
within an entire structure of front office. This department deals with customer's through telecom
service realizing their actual wants, needs and desires. In context with Easy hotel, there must be

one common reception & front desk, through which this hotel will have control over customer
engagement with this leading hospitality organisation.
Telephone: In every hospitality firm, there must be one common area from where people can
operate to different rooms, where customer are stayed upon. As, it was previously discussed
that there must have telephone section in front office from where employee can control all kind
of activities running in Easy hotel. Services such as cooking, housekeeping are centric towards
customer satisfaction.
Check in desk: This area should be placed in every front office, as it keeps records of all the
customer's along with their details, when they are checked-in or out. Generally, this desk keeps
all the necessary info and documents of the customer safe and protected from being theft.
Master key: In Easy hotel, also there major role is to keep the master keys of customer's room
safe. They can store these keys in safe locker zone to protect all these from being theft. These
keys will be used at any time of serious issues.
Printer: This equipment will be used to print necessary information such as receipts, bills and
other notifiable information to make work flow easy and convenient. This helps in keeping the
physical copy or hard copy of information such as id proof, bills, receipts and other relevant
information of potential customers.
PART 5
P5 The key roles within the front office department
In the given scenario, it has been concluded that that Easy hotel has faced various issues
such as increasing number of front office roles, which has ultimately resulted in increased costs.
There are various other roles of front office department such as front office desk, customer
records etc. It has been noticed that position in front office used to shift from one person to
another, depends on skills and ability (Osborne, 2013). In context with Easy hotel, work of front
office can be done by other clerk, because of appropriate knowledge with clerk, role of front
office is do brief administration work along with record of details and entries of customer who
have visited the hotel. The work of front office can be transferred to check in desk clerk, which
must have accurate knowledge for work into desk based jobs. Also, to manage work in the
future, check in clerk should be aware about their work and proper knowledge of software is also

necessary. As, the role of front office is not convenient, as it needs long hours patience along
with hard work. The role of front office needs to define and also co-relate with other department
of Easy hotel. Contribution of Easy hotel departments are necessary to be common with front
office to make ensure the services of hotel to customer's. Front office is the one who directly
contacts to customer's once they are checked in. Role of front office needs to be defined along
with person should be clearly defined about their actual duties or responsibilities which needs to
be fulfilled.
PART 6
P6 Review the key roles found within the housekeeping department
In the given scenario, the management of Easy hotel has been decided to purchase a
brand new 4 star hotel, who have minimum of 120 rooms with well-structured infrastructure s
and building. The director of Easy hotel has decided to make this hotel with well-defined shape
or structure. To make it effective in comparison to previous one, necessary changes or adapts are
required along with enhancing the housekeeping part of Easy hotel, by giving new kind of shape.
In context with Easy hotel, various well-defined roles and responsibilities are need to be defined
with valuable response out of it. The various useful roles are as follows:
Delivery staff: When particular guest enters the room, there are several measures needs to
be lookout such as food delivery on customer's order, providing various amenities, caring of each
and every specific needs and wants. Along with this, cleanliness is one of the major factor needs
to be taken care and must ensure that all the services are active with its suitability for business of
easy hotel.
Cleanliness department: This department should focus on clean measures into the
housekeeping through formal practices using advanced technological such as vacuum cleaner,
washer as well as clean practices through continues development of services. This role is about
to be focus on quality of clean as like post-evaluation process, through check list and planning.
Continuous checking of clean measures used to be take care along with measures used to change
it to ensure the effective cleaning into Easy hotel.
Supervision and control: Easy hotel should provide effective training to their staff in
order to make them perfect and competent to control various activities running in single
housekeeping department. Through supervision & control, major should be on building effective

relationship with customer by offering them complete set of housekeeping or accommodation at
the valuable pricing or cost.
PART 7
P7 Importance of forecasting liner stock and other guest supplies to ensure sufficient supply to
meet demand
In this given scenario, being as hotel manager, training to staff members is necessary to
start new business for Easy hotel. In order to do this, they must structure the training suite which
will say about new features in which one major is in-room facilities. In this kind of facilities,
different requirements such as bedroom area with bed space, linens supplies such as toilets, food
section, sitting area etc. Easy hotel manager needs to set a specific structure for their training,
which will includes training in in-room facilities aspects. If staff would get training in forecast of
linen stock or other supplies, customer's demand or requirements will be fulfilled effectively.
There are some importance of forecasting linen stock or other guest suppliers are as follows:
Decrease in safety stock requirements: Good demand forecasting will be helpful in
proper inventor management along with its planning for longer period of time. Safety stock
involves high cost along with time to manage it in urgent case (Brown, 2017). Majorly, it is a
role of manager to train their staff person to enhance techniques to maintain stock requirements.
Utilization of data for demand forecasting: It is necessary for manager to give training
to their employee's or staff to make them competent for how to forecast the demand of supplies
or any other requirements for Easy hotel. In order to meet the requirements of supplies, effective
forecasting techniques is necessary and suitable to avoid safety measures.
PART 8
P8 Importance of interrelationships between housekeeping and other key departments
In Easy hotel, there are different number of departments are work with having purpose to
accomplish better outcomes for Hotel. Housekeeping in hotel is a more physically demanding
job that covers different and varied tasks. Atypically, in this case scenario, housekeepers were
responsible and liable for cleaning approximately 15 rooms per shift. They have different roles in
Hotel such as making beds, tidying a room, cleaning etc. Importance of interrelationships
between housekeeping and many other department of hotel are determined as under:

Interrelationship between housekeeping and food and beverage department: Food and
beverage department of Easy hotel consists of both kitchen staff as well as service staff. The
coordination or relation of housekeeping with the banquets halls and restaurants is mainly related
with provision of linen and uniforms. Interrelationship between both departments essential for
hotel to provide provision and services easily. It will also help them in achieving long term goal
and objective within given time period.
Interrelationship between housekeeping and purchase department: Role of purchase
department is to procures out-stock items or products for housekeeping, such as lines, cleaning
materials, stationery, guest supplies and amenities etc. Along with this, housekeeping should
communicate their need to buy by way of early notice in the way of purchase requisition. Thus, it
is also significant for hotel to train their staff member by providing entire important detail.
PART 9
P9 Examine the importance of scheduling maintenance or repair work to minimise disruption to
guests
Security department of Easy hotel is very active and also capable to measures or action
plan in order to schedule maintenance work to slow down guest demotivation. Repair work is
necessary to enhance suitable adaptations hotel premises to protect health related factors of any
person (Bigby, 2012). When any guest visits the easy hotel, any disruptions such as maintenance
work, sounds of construction, manpower interruptions can effect customer's interest or might be
their interest may shift to other hotel. The importance of scheduling repair work are as follows:
Clean environment: Repair work generally initiated in order to protect an environment of
Easy hotel to maintain the decorum to attract customer's at the higher or productive level. In
hotel, repair work means making several important changes in inside or outside of the outlet to
make it look like premium hotel or accommodation. Clean environment can be obtained from
changing of inside infrastructures such as tables or chairs, lightings and others. Amenities can
also be changed such as bedsheets, crockery, equipments, dinning, decorations to make hotel a
clean and neat product.
Increase in brand image: Possible adaptation in hotel increases brand image through rise
of possible changes and adaptation following the current trends. When customer looks inside the

hotel, premises needs to be impressive along with pin point to motivated the customer to prefer
that hotel. Easy hotel can enhance its brand image through proper maintenance of internal
environment.
PART 10
P10 Discuss the importance of security
Security has become necessary to adapt in any organisation, because of any theft, any
kind of uncertain activities or misshapenness. In hotel, security is important to take care of real
customer health, interest or belief over hotel premises. This is required to enhance the safer and
peaceful environment in Easy-hotel, so that customer would feel interested to visit again and
again in this hotel. Security can be involvement of security guards, CCTV camera or large scale
of security set-ups. In the current era, priority to CCTV has given big role to reduce manpower
cost and enables an effective security measures. In context with Easy hotel, the importance of
securities are as follow:
To ensure the safety or protect: Easy hotel needs to put their major focus on protection
as well as safety of customer's to equipped their common interest, faith or belief into the hotel for
longer period of tiime. Hotel industry needs large chain of security such as bodyguards, CCTV
as well as manpower actions.
Control over damage: Easy hotel is requited to take care of damages and also takes steps
to overcome it. This would be done by taking measures, steps or action, to take care of damages
generation. To overcome damage, necessary actions such as evaluation of security measures is
required, time to time planning and strategic implementation to make security effective and
outcome based.

CONCLUSION
From the above report, it has been concluded that accommodation management is
required in hospitality industry. Its functioning is necessary and cohesive opt their respective
customer wants or desires and also their security, ensuring cleanliness, healthy and dietary food
etc. In hotel, there are various aspects of managing the accommodation such as cleaning,
security, healthy and dietary food etc. Hotel's facilities allows customer's to attract to them to get
satisfied by their own services. Role of front office has become necessary to raise for getting
being informed about each and every wants of the customers at one time. Also, the front office
has been resulted into fulfilment of customer needs at the one point of time. Lastly,
accommodation has resulted into effective and biggest part of every organisation, especially
hospitality.

REFERENCES
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Online
Key roles of housekeeping. 2019. [Online]. Available
through:<https://work.chron.com/housekeeping-functions-hospitality-industry-
30195.html>.

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