Unit 7: Managing Accommodation Services - Industry Report Analysis

This report provides a comprehensive overview of the accommodation industry, also referred to as the hospitality industry, exploring its size, scope, and various types, including hostels, hotels, guesthouses, apartments, resorts, and motels. It delves into the crucial role of the front office department within accommodation services, outlining the responsibilities of front office managers, representatives, night auditors, cashiers, reservationists, and telephone operators. The report emphasizes the importance of these roles in handling customer inquiries, managing reservations, and ensuring guest satisfaction. The content highlights the evolution of the industry with the rise of travel and tourism, and concludes by reiterating the significance of the front office in providing excellent customer service. References from relevant sources support the information provided in this report, making it a valuable resource for students studying the accommodation industry.

THE ACCOMMODATION
INDUSTRY

Table of content
 INTRODUCTION
 Types of accommodations
 The role of the front office department within accommodation
services.
 CONCLUSION
 REFERENCES

INTRODUCTION
 The accommodation industry which is also referred to as
hospitality industry. It is a broad category which includes many
fields like luxury, hotels, cafes and restaurants, drinks and
services, traveling, and also tourism
 This report demonstrates an understanding of accommodation
industries and their size, scope and types. This report also talks
about the role of front office department within accommodation
services.

Types of accomodations
 Hostels
 Hotels
 Guesthouses
 Apartments
 Resorts
 Cottage
 Mansion
 Villa
 Tent
 Farmhouse
 Motels
 An inn

Hostels
 Hostels may provide the cheapest accommodation. They normally
offer shared rooms with bunk beds, but some also have private
rooms available. Often the amenities are shared and you don’t get
towels or toiletries included.

Hotels
 A hotel is an establishment providing paid accommodation. Hotels
used to offer basic accommodation in the past, but nowadays they
mostly provide rooms with modern facilities, en-suite bathrooms,
air-conditioning, a telephone, a TV set, an Internet connection; a
mini-bar including a small refrigerator with drinks and snacks;
often there is a facility for making hot drinks in the room (an
electric kettle, cups, spoons, instant coffee and tea bags, sugar,
milk).

Guesthouses
 A guesthouse is generally a private home which has been
converted for the dedicated and exclusive use of guest
accommodation. The public areas of the establishment are for the
exclusive use of the guests. The owner or manager either lives off-
site, or in an entirely separate area within the property

Apartments
 Apartments are especially great for longer stays or if you want to
have your own space or cook. Many accommodation apartments
come with great furnishings and facilities allowing you to settle
down for as long as you need.

Motels
 The word is an abbreviation of motor – hotel and the concept
originates from the USA. Motels differ from hotels in their
location: they are mostly situated along highways. Usually they
are in a shape of connected rooms with their doors facing the
parking lot (Erickson and Rothberg, 2017).

The role of the front office
department within
accommodation services.

Front office manager
 The basic role of a manager includes the supervision of front desk,
reservations, and telephone calls, handling customers or any sort
of queries. The managers manage the entire task which is
performed by the front office.

Representative
 The front desk staff is the representatives of the hotel. As in the
case with Holiday Inn, the front office is the representative of the
whole hotel. They handle the very customer who has just entered
into the hotel (Evans, 2015).