Accommodation Services Management: Ritz Hotel Housekeeping Report

This report provides a comprehensive overview of managing accommodation services, using the Ritz Hotel in London as a case study. It delves into the crucial role of the housekeeping department in ensuring guest satisfaction through cleanliness, comfort, and a welcoming environment. The report explores the various roles within the housekeeping department and emphasizes the importance of forecasting to meet guest demands, particularly concerning linen management and the use of eco-friendly products. It further examines the interrelationships between the housekeeping department and other departments like the front office, food and beverage, and conference and events, highlighting the importance of communication and coordination. Additionally, the report discusses the significance of scheduling maintenance and repair work to minimize disruptions to guests, as well as the critical role of security in maintaining a safe environment for both guests and staff. The report concludes by summarizing the key findings and the overall impact of effective accommodation services management on the hotel's success.

MANAGING
ACCOMMODATION
SERVICES

Table of Contents
INTRODUCTION...........................................................................................................................3
PART A...........................................................................................................................................3
PART B............................................................................................................................................3
Roles found within the housekeeping department......................................................................3
Importance of forecasting various guest to meet their demands.................................................4
Examining the interrelationship with the housekeeping and various other department.............4
Schedules the maintenance or repair work to minimize disruption to guest...............................5
Importance of security in hotel...................................................................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Managing accommodation services means managing the services which satisfy the needs
of the customer. Accommodation is mainly related to the services which helps to feel secured
and comfortable at the particular place. Present report is based upon the Ritz hotel in London
which was opened by Cesar Ritz in 1906. They carried to be one of the prestigious and known
hotels in London. This report covers the matter relating to examining the contribution of the
housekeeping department in respect of effective accommodation services. It also includes the
matters such as role, facilities and security that plays within the accommodation services.
PART A
Covered under ppt
PART B
Roles found within the housekeeping department
The aim of the Ritz hotel is to provide the clean, comfortable and warm welcoming
services to customer in respect of retaining their needs towards the hotel for longer way. As
housekeeping department are divided under various section and each section are aligned with
particular task and duties which they had to perform in hotel (Sandhu and et.al., 2017). The roles
found in housekeeping department is to provide clean and authentic rooms and also attractive
surrounding to the guest. Their role is to interact with them patiently and listen to the problems
which they are facing at that particular place. This results in building the strong experiences for
guest and also they promote their hotel to different customer. In such aspects, the role of
Executive housekeeper is that they had to recruit the person to attain the task in right way and
also had to engaged in various activities to motivate employees to work as team to accomplish
the goal (Bigby and et.al., 2019). The major role which the executive housekeeper had to follow
is to manage the multicultural team in one platform.
In context of Ritz hotels, the role of housekeeping department is to maintain the
cleanness in this surrounding and even in rooms as well. As Ritz hotel is famous for its luxury,
stylish and fashionable design. Thus, to maintain its integrity, they had to play the active role to
maintain the reputation of the hotel in London.

Importance of forecasting various guest to meet their demands
Linen refers to the recycled inventory items which can be reused again in hotels. In such
aspects forecasting is mainly done, regarding estimating the quantity of the products before
placing the order to purchase the stock (Hussain and Kelly, 2016). The inventories which can be
recycled in hotels such as uniforms, equipments used or any products are used for cleaning
purpose. Through the aspects of forecasting the consumable goods supplied to guest, it results in
managing the cost and expenses in better perspective. By forecasting the linen stock and other
management, it helps in managing the budget of the hotels in right manner and also reduce the
expenses in respect of purchasing the appropriate quantity of the goods. In hotels, the linen
facilities are divided in two segments firstly the centralized and secondly the de centralized. In
respect of centralize, the whole inventories are managed in central area and in case of de
centralized, every floor had particular areas to put the inventories. In case of de centralize the
more security is concerned regarding managing and examining the particular needs of stock.
The demand of the guest in the hotels is mainly to adapt the eco friendly products which
can be easily dissolved or can be reused to bring some innovative results. Thus, the Ritz hotels
use these methods to fulfil the needs of the guest through providing the accurate cleaning
facilities and carrying the continuous inspection of the rooms and utensils in respect of
enhancing the guest services.
Examining the interrelationship with the housekeeping and various other department
In respect of examining the relationship between the housekeeping department and front
office department is that front office notifies the housekeeping to clean the room or also
informing them to keep the top priorities of the customer and serve them best. In such aspects,
the relationship examined through coordination with each other regarding making any changes in
room or providing any type of services to customer (Killaspy and et.al., 2016).
In such manner the importance of interrelationship is determined through enhancing the
communication between both the department so that occupancy level and also on time delivery is
made to the customer.
The relationship between the housekeeping department and food and beverages
department is that housekeeping provide the clean environment to the food and beverages
department in kitchen where they prepare or cook food and also in stores where they kept stock
of the foods. Thus, through this manner, they carry the strong relationship in the form of

cleanness. The interrelationship which they carry with the housekeeping department is that once
they prepare the food, it is the duty of the housekeeping department to transfer food from one
place to another (Wood, 2017). Housekeeping department interrelated with the food and
beverages department is to be provided accurate information about the customer taste and also
they expected to get in food.
The relationship between the housekeeping and conference and events is that they are to
be well-trained and also properly dressed to hold the events in better way (Temple and et.al.,
2016). As it is necessary that they must be presentable in the events and also attend every person
regarding examining the demands in respect of attaining particular things. They are interlinked as
if they behaved nicely, it results in getting more chances of organizing the events.
Schedules the maintenance or repair work to minimize disruption to guest
The aspects of maintenance are occurred when the guest is facing issues in using any
equipment or also when they face any errors in availing the services. Facilities mangers are such
person who take care that the services provided are satisfying the needs of the people. Their role
is to make sure that building, maintenance and other services are meeting the needs of the
people. Their function is to verify that all the service are working in the right direction and also
providing suitable condition to work on these aspects. Maintenance carries to be various types
such as preventive maintenance, in this the prevention is to be incurred before facing any issues
regarding breaking down of spare parts (Killaspy, 2016). Thus, technician team is appointed to
repair such defect before any issues occurred. Routine maintenance is mainly undertaken to carry
the work on daily bases and also to prevent from any such problem before it occurs. Schedule
maintenance mainly adapted regarding setting the particular time frame to be completed within
that period. In case of Ritz hotels they mainly carry the routine maintenance procedure to daily
check the equipment is respect of reducing the destruction to guest.
The relationship between the housekeeping and maintenance department is that they both
maintain the things in right order to provide on time services to guest. Thus, they carry the
coordination between the both the department regarding examining the changes and then repair it
within the particular time limit.
Importance of security in hotel
Security is the key issue for Ritz hotel because this ensures safety of guest and the staff as
well (Tuffery and et.al., 2019). Thus, for Ritz hotel the major task is to ascertain the security of

the guest, staff and environment of hotel along with keeping safe the equipment and machines of
hotel. For ensuring security Ritz hotel is taking many measures and steps which are follows-
Card access- the hotel provides for cards to all staff, and they will be allowed to enter into
premises or to restricted area of hotel. This will ensure that only the hotel staff will be allowed to
enter into the restricted area and no other person will be allowed to enter into the area (Medlik,
2016).
Alarm- another security measure used by Ritz hotel is alarm which they have installed at
every floor. This alarm if for fire and in case of any emergency if guest press that alarm hotel
staff will come to the place and help consumer.
CONCLUSION
From the above study, the report conclude the matter relating to examining the usefulness
of housekeeping department is hotels. In managing the accommodation in hotels, it is mainly
undertaken through satisfying their needs and fulfilling their demands through providing the on
time services to them. In this report, it is also discussed examining relationship between the
housekeeping and various other department such as front office, food and beverages and others.
In this, the matter are also discussed in respect of scheduling the maintenance so that disruption
is reduced to retain the guest for longer way.

REFERENCES
Books and Journals
Bigby, C and et.al., 2019. Quality of practice in supported accommodation services for people
with intellectual disabilities: What matters at the organisational level. Journal of
Intellectual & Developmental Disability, pp.1-13.
Hussain, Z.I. and Kelly, R., 2016. A study designed to investigate stakeholder reaction to a
proposed internet portal designed to manage student accommodation at a major language
school chain in the UK.
Killaspy, H and et.al., 2016. Adaptation of the Quality Indicator for Rehabilitative Care (QuIRC)
for use in mental health supported accommodation services (QuIRC-SA). BMC
psychiatry, 16(1), p.101.
Killaspy, H., 2016. Supported accommodation for people with mental health problems. World
Psychiatry, 15(1), p.74.
Medlik, S. ed., 2016. Managing tourism. Elsevier.
Sandhu, S and et.al., 2017. Intentions and experiences of effective practice in mental health
specific supported accommodation services: a qualitative interview study. BMC health
services research, 17(1), p.471.
Temple, P and et.al., 2016. Managing the student experience in English higher education:
Differing responses to market pressures. London Review of Education, 14(1), pp.33-46.
Tuffery, D and et.al., 2019. Analysis of the potential uncertainty in accommodation of NETSO
dispatched services in DSO controlled networks.
Wood, R.C. ed., 2017. Hotel Accommodation Management. Routledge.
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