Analyzing Accommodation Service Management in Hospitality: A Report

This report provides a comprehensive overview of managing accommodation services within the hospitality industry. It begins by introducing and detailing the contributions of accommodation services, followed by a discussion of different types of accommodation services, including global hotel chains, serviced and non-serviced businesses, and various forms of ownership such as privately owned hotels, franchise models, leased properties, and managed hotels. The report also delves into grading and classification systems used in different countries like Europe, the USA, and the UK, highlighting how these systems evaluate service quality. Furthermore, it examines the significant role played by online review sites in influencing potential guests' booking decisions, emphasizing increased consumption and customer loyalty. The report also analyzes the key roles of the Front Office department in meeting organizational objectives, including reservation management, reception duties, and the functions of front office managers, reservation managers, and reception managers across budget hotels and other accommodation providers. The conclusion emphasizes the importance of the hospitality industry and accommodation services in serving consumers effectively.

Managing
Accommodation
Service

Table of contents
 Introduction
 Introduction and contribution of accommodation services
 Different kinds of accommodation services
 Different forms of ownership applicable in accommodation services
 Discuss grading and classification systems
 Role played by online review sites while potential guests look for and book accommodation
 CONCLUSION
 References

Introduction
Accommodation Services are those perspectives which are used for
short-terms lodging of various hospitality services related to hotels,
hostels, campsites and apartments. These services are developed
regarding house keeping, safety and security with food and
beverages. Thus it is important for an hospitality organization to em
bade these services within there working patterns. Management of
accommodation services leads towards development of growth
opportunities in terms of tourists visit within an country.

Introduction and contribution of
accommodation services
The hospitality and tourists industry
holds importance in order to
provide wider services within
industry. Thus it leads upon
creating satisfaction of needs and
wants presented by customer.

Different kinds of accommodation services
Global hotel chains and consortia:
The Tower Hotel management is
large hotel chain which has been
working with Consortia and travel
management for an organization
with large group of independent
travel agencies working together for
providing transpiration services. It
has helped in building strong image
for tower hotel within market.

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Serviced and non serviced
businesses: These are
services that has been
presented over staying
within hotel, guest house,
youth hotels and various
others.

Difference in between the commercial and
non commercial businesses
Basis of difference Commercial Non commercial businesses.
Meaning Commercial organisation has been
working over earning profit in the end
of financial year. The profit is
distributed with owners of business.
This entity has not been working over
making profit and not distributing
among owners and used for
accomplishing of goals with
objectives.
Example Sole proprietorship,Partnership and
limited company.
Co operative institutions, NGO's and
Trusts.

Different forms of ownership applicable in
accommodation services
Privately owned hotels:
Franchise Model
Leased :
Managed :

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Privately owned hotels: In
respective kind of hotel
ownership provides owner
the most freedom but
biggest risk also
incorporated with it.

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Franchise Model: In it hotel will avail the benefit of brand
mane by consumers by proven business model and national
marketing, the hotel owner is dependent on brand name for
their business. In context of Tower hotel they are the
franchisor work as an worldwide operator of hotels and
lodging facilities by cater full service hotels for leisure
travellers.

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• Managed : While the new hotels adopt to open as franchise,
existing hotels frequently adopt the managed route. In it the
existing privately owned hotel partners with the recognized
brand name.

Discuss grading and classification
systems
Grading defined as the assessment of way the good or bad
services offered by the organisation by using the various
kinds of ratings and classification such as “Star” and letter
grading from 'A' to 'F' etc. it enables to rate the performance of
hospitality industry such as hotels, resorts and motels. The
grading system is used in order to enhance functioning of
hotels by making there services better.