Accommodation Services: Ibis Hotel Housekeeping and Security Report

This report examines the key aspects of managing accommodation services within the hospitality industry, with a specific focus on the Ibis Hotel. It delves into the roles and responsibilities of the housekeeping department, including cleaning, linen management, and communication with guests. The report assesses the importance of forecasting linen stock and other guest supplies to meet demand, emphasizing the impact on customer experience. Furthermore, it illustrates the significance of interrelationships between housekeeping and other departments, such as the front office and food departments, to provide quality service. The report also highlights the importance of scheduling maintenance and repair work to minimize disruptions and discusses the critical role of security within the hotel environment, covering both system and personal safety. The report concludes by summarizing the key findings and emphasizing the importance of these factors in ensuring guest satisfaction and operational efficiency. This report is a valuable resource for students studying hospitality management, offering insights into practical aspects of hotel operations.

Managing Accommodation
Services(PART-2)

Table of Contents
INTRODUCTION................................................................................................................................1
P6. Review the key roles found within the housekeeping department in a selected organisation...1
P7. Assess the importance of forecasting linen stock and other guest supplies to ensure sufficient
supply to meet demand....................................................................................................................1
P8. Illustrate the importance of interrelationships between housekeeping and other key
departments within a selected organisation to provide quality........................................................2
P9. Examine the importance of scheduling maintenance or repair work to minimise disruption to
guests...............................................................................................................................................3
P10. Discuss the importance of security within a selected organisation.........................................3
CONCLUSION....................................................................................................................................4
REFERENCES.....................................................................................................................................5

INTRODUCTION
Report is going to keep its focus on accommodation facilities that are basically available
within the hospitality industry. Along with this, assignment is also going to be enclosed with role
of front office department within hotel.
P6. Review the key roles found within the housekeeping department in a selected organisation
There are a range of roles present under housekeeping department of different hotels like
Ibis which stays responsible for managing, cleaning the room and keeping the hotel healthy
through regular cleaning of rooms and so on. In present context, their roles at Ibis are given
below:
 House keeping department of Ibis hotel where housekeepers requires to clean bed, remove
dusts from different areas, mop floors and cleaning the bathrooms are specifically required.
 Delivering clean uniform to different staff members and then to take dirty ones back to
laundry room.
 Keeping chemical substances away from public and more based on the policies made by
Ibis is required to be followed (Odunlade, 2012).
 Develop effective communication or responsibilities with clients that has visited Ibis.
 Go through all wear and tears faced by Ibis, so that all the problems could be resolved right
on time.
P7. Assess the importance of forecasting linen stock and other guest supplies to ensure sufficient
supply to meet demand
In present time, it can be said that housekeeping section of every single business
organisation requires to develop or manage the overall guest room and also provide proper facilities
to their guest. This is basically being done, in order to improve customer experiences at Ibis. Under
this context, some of supplies are given beneath:
Guest Supplies Importance
Bedding and Bedside
Supplies
Bed cover, covers, pillows, bed sheet, mattress, non-slip mats and more
are required to offer customers with great experience at Ibis.
Considering a telephone device that has numbers of working
individuals at Ibis.
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Hospitality tray A tray that basically carries coca powder, tea, coffee, creamer, brown
and white sugar. On the other hand, hotels like Ibis, offers condiments
so that client changes tastes based on their own requirements as well.
Bathroom
attachment
Hotel like Ibis offers a range of tools in a bathroom. This basically
covers bath tub, shower, geyser and more. On the other hand, toilet
paper, soap dispenser, towel holder and so on.
Linen Stock Couple of large towel along with with a set of small towel, which are
needed for wiping body (Rose, 2014).
Vanity Tray This kind of tray stays enclosed with a range of things like shower gel,
shampoo and conditioner. On the other hand, Ibis hotel also delivers
shower cap, body lotions, head and foot cleaner, moisturisers and more.
In this context, it can be said that Ibis hotel already offers supplies in proper manner for their
guests, so that they do not face any problem or inconvenience related to this. Along with this, it is
also important for Ibis hotel to focus on some necessities of clients and keep themselves develop in
a way through which supplies may easily get enhanced right on time (Dei Mensah and Mensah,
2013).
P8. Illustrate the importance of interrelationships between housekeeping and other key
departments within a selected organisation to provide quality
Housekeeping and different departments of a Hotel like Ibis needed to develop right
relations with each other and these are given below:
Other department Description
Coordination of house
keeping with HRM
HRM department of Ibis hotel basically manages the overall,
housekeeping department have to make coordination with them. This
will help housekeeping department to get new talent so that their
working become easier and proper.
Coordination of house
keeping with front end
office
Coordination among housekeepers and receptionists easy required to
manage the overall behaviour of customers because, front office
manager, receptionists of Ibis basically communicates with clients
directly and complaints given by them directly goes to housekeeper.
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Coordination of
housekeeping and
food department
This kind of coordination at Ibis hotel can be helpful to improve
overall experience of clients that visited the hotel. Keeping the food
quality above as required and keeping the hotel clean, it is essential
for both housekeeping and food departments manager to have a good
relationship with each other (Wirtz and Lovelock, 2016).
P9. Examine the importance of scheduling maintenance or repair work to minimise disruption to
guests
In today's hygienic environment, every single client basically likes to have quality food,
proper cleanliness at the place he/she is staying, and on hour basis maintenance from
housekeeping department. But, this can only be done through proper arrangements made by Ibis
Hotels to improve overall working. Through this, specifically arrangements can be done by staff in
order to maintain the work as per the requirements and these are :- Plumbing and electrical system : This is being are the most important systems for an
organisation, as it is very important for them that they both perform well at Ibis Hotel,
Through this, maximum benefits could be gained by hotel right on time. On the other hand,
since Ibis has kept its focus on regularly maintaining its plumbing along with electrical
system. Than its problems could be resolved in specific time frame.
 Carpentry and furniture maintenance : This is being considered as one of crucial section
for Ibis Hotel through which effectively furniture could be developed and could help
customers in gaining right experiences in limited time (Clement and Bigby, 2012).
P10. Discuss the importance of security within a selected organisation
Security is being considered as one of a crucial factor within the hospitality sector and it has
also been analysed that, this impacts negatively upon overall working as well. Ibis Hotel which is
famous in its own sector considering a range of facilities offered to the customers with a good range.
In present time, Ibis hotel basically consist with a range of securities and these are : Safety of a system : Ibis Hotel consist with a range of people like guest, staff, individuals
and more which basically keep themselves safe. Unauthenticated person along with
unwanted things like data cannot be used by Ibis. Along with this, system securities mainly
offers very important things like individual's security (Common and et. al., 2016).
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 Safety of a person : Ibis Hotels mostly uses hosts in ample number of customers. Therefore,
it is vital for them to make their customers relax by making sure that they are secure with
them.
CONCLUSION
This report throws light on various statistical data in context of UK along with various forms
of business concerns. Also this report focusses on various grading systems that are relevant in
hospitality sector. Along with this various functions and department of front office department in
hotels have also been mentioned here.
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