Detailed Report: Managing Accommodation Services in Hospitality

This report examines the management of accommodation services within the hospitality industry, using Crowne Plaza as a case study. It delves into the key roles of the housekeeping department, emphasizing the importance of cleanliness, safety, and customer satisfaction. The report assesses forecasting methods for linen stock and guest supplies, highlighting the significance of interdepartmental relationships, particularly between housekeeping, food and beverage, and the purchasing department. Furthermore, it addresses the importance of scheduling maintenance to minimize guest disruptions and the critical role of security in creating a safe and welcoming environment. The conclusion emphasizes the necessity of service quality to attract customers and the importance of a secure working environment.

Managing
Accommodation
services

Table of Contents
TASK 3............................................................................................................................................3
P6 Reviewing key roles founded within housing keeping department in selected organisation 3
P7 Assessing forecasting linen stock and other guest supplies to ensure supply to meet
demand........................................................................................................................................3
P8 Importance of interrelationship between housekeeping and other key departments.............4
TASK 4............................................................................................................................................5
P9 Importance of scheduling maintenance or repair work to minimise disruption to guest.......5
P10 Importance of security within selected organisation...........................................................5
CONCLUSION................................................................................................................................6
REFRENCES...................................................................................................................................7

INTRODUCTION
In today's era hospitality industry are planning an important role within an competitive
marketplace. Accommodation is one of the largest sector in travel and tourism industry. In this
report organisation chosen is Crowne Plaza, a multinational chain of services at worldwide
headquartered in United Kingdom. This report is going to analysis different types of
accommodation services available in hospitality industry. Moreover, identifying role of front
office department in order to provide best accommodation services along with key roles of
housing departments.
TASK 3
P6 Reviewing key roles founded within housing keeping department in selected organisation
In hospitality industry housing department play's an important role because it is
responsible for maintaining cleanliness and provide better experience so its potential customer's.
It basically emphasis on safety needs of customer's by proving clean and attractive rooms as well
as services.
 Control and supervision - Managers of hotel Crowne Plaza are providing appropriate
training and development to its workers and housekeeping department as well as make
control over supervision so that all staff members can perform accurately and satisfied
customers needs and wants.
 Maintaining safety and security - n hospitality industry housing keeping department is
responsible for maintaining safety and security of customers who have a stay in their
hotel. Managers make sure that fire alert and emergency alarm should work on time
which is necessary to ensure safety in hotel premises.
 Working for 24*7 - Herein, housekeeping department of Hotel Crowne Plaza are
working for 24*7 so that needs of consumers can be satisfy and they feel safe as well as
secure during their pleasant stay.

P7 Assessing forecasting linen stock and other guest supplies to ensure supply to meet demand
As per the case scenario, the managers of hotel Crowne Plaza need to train their staff
members for their new business development. For such instance they need to provide proper
training which includes new features as this features will describe such as bed room area, guest
and linens supplier, toiletries and beverage tray. Additionally, this features will help an managers
to train their staff systematically as train staff of hotel are able to forecast liner stock as well as
other guest in order to ensure sufficient supply to meet up requirement and demands of its
potential customer's (Matsuhira and Fujitsu, 2013).Therefore, managers of Crowne Plaza are
forecasting supply as well as introducing collection of information regarding current suppliers
and procedures and technological trends that might impact supply. Herein, there are some of the
forecasting liner stock and other guest suppliers are determined below:
Lowering Safety stock requirement: In an organisation a good demand forecasting
activity is process that usually have direct effect in inventory level planning. It help in
developing production request in manufacturing operations, planing for new development
activity etc. Hence, it is an essential role if mangers to train their all staff members in
maintaining stock requirements.
Utilising demand forecasting data collaboratively at other guest suppliers: In hospitality
industry it is important and essential part for hotel mangers to train its staff and employee
members so that they can forecast data or information. Herein, managers of hotel Crowne Plaza
are forecasting data that are applied to other business for only sale and commercial related
requirement only.
P8 Importance of interrelationship between housekeeping and other key departments
In case of hotel Crowne Plaza there are various department who perform their roles and
responsibilities so that needs of customer can satisfy in an attractive manner. In an organisation
housekeeping department are physically demanding jobs that perform variety of task and are
responsible for cleaning (Mok, Sparks and Kadampully, 2013). Herein, relationship of
housekeeping division with other department are described below:
Housekeeping with food and beverage department: Food and beverage division of hotel
Crowne Plaza that consist of both kitchen staff and service etc. Additionally, relationship of
housekeeping with banquets halls & restaurants are mainly related with provision of linen and

uniforms. Thus, this interrelation among both divisions are necessary for hotel in order to
provide provision and service easily in an attractive manner.
Housekeeping and Purchase department: In Hotel Crowne Plaza, purchase division is
responsible to procure out stock items for housekeeping department which includes cleaning
material, guest suppliers, stationery and amenities. Eventually, housekeeping department should
communicate its needs to purchase decision as per need and requirement.
MIND MAP

TASK 4
P9 Importance of scheduling maintenance or repair work to minimise disruption to guest
In hospitality industry security department is often regarded as a passive division as it is
an essential and important department that help in setting policies, developing and training
programs in order to promote guest and workers safety.
Neat and clean environment: In case of hotel Crowne Plaza the customer's have
checked out from hotel at that time housekeeping department need to maintain environment as
clean as possible. It usually includes clean bedsheets, bathrooms etc. thus it will create both
positive environment as well as satisfy them in an attractive manner.
Increment rating: If customer's are happy with product and premium quality of services
during their pleasant stay than organisation are able to attain sustainability and higher rating.
This bring uniqueness of a respective organisation among its rivals of competitors in same
industry line.
P10 Importance of security within selected organisation
In today's context security is main concern. Each and every customer's in hotel prefer to
have a safe and peaceful environment so that they can enjoy their quality time in hotel premises
(McLean, 2015). Herein, in case of hotel Crowne Plaza it is necessary to maintain their security
of their customer's in an attractive manner.
Attract the Customers: In today's context each and every customer wants a peaceful
and safe environment in their pleasant stay. Additionally, it not only attract the customers but
also satisfy them by offering their best quality of services. Hence, security is an important issue
within hotel premise.
Limiting the damage: In hospitality industry another importance in hotel ambience and
premise. Herein, mangers of Crown Plaza allows security in their premise as it will create a
threat among the intruders to enter the premise.

CONCLUSION
From the above discussion it has been concluded that hospitality industry mainly focused
to improve their quality of services in order to attract large number of customer's. Housekeeping
department are responsible to maintained and keep records in with other division of hotel.
Moreover, It is important to scheduling maintenance to minimize disruption to guest so that they
they can know the things about hotels which are essential. Thus, it is essential to provide safe
working environment that is necessary for security of customer's.

REFRENCES
Books & Journals
Lima, J., Eusébio, C. and Kastenholz, E., 2012. Expenditure-based segmentation of a mountain
destination tourist market. Journal of Travel & Tourism Marketing. 29(7). pp.695-713.
Matsuhira, N., Fujitsu Ltd, 2013. Communication device having VPN accommodation function.
U.S. Patent 8,423,669.
McLean, S., 2015. Managing behaviour in child residential group care: unique tensions. Child &
Family social work. 20(3). pp.344-353.
Mok, C., Sparks, B. and Kadampully, J., 2013. Service quality management in hospitality,
tourism, and leisure. Routledge.
Pinch, S., 2012. Cities and services: the geography of collective consumption. Routledge.
Porter, D. R., 2012. Managing growth in America's communities. Island Press.
Roesch-Marsh, A., 2012. ‘Out of control’: Making sense of the behaviour of young people
referred to secure accommodation. British Journal of Social Work. 44(2). pp.197-213.
Wajcman, J., 2013. Managing like a man: Women and men in corporate management. John
Wiley & Sons.
Online
Number of hotel and similar accommodation businesses in the United Kingdom (UK) from 2008-
2017. [Online] Available Through: <https://www.statista.com/statistics/558040/hotel-
number-of-enteprises-uk-united-kingdom>.
Hotel Comparison to B&Bs. 2017 . [Online] Available Through:
<http://www.bandbassociation.org/>
Hotel with number of room. 2017. [Online] Available Through:
<https://www.cityoflondon.gov.uk/services/environment-and-planning/planning/
development-and-population-information/Documents/local-plan-monitoring-report-
hotels-2017.pdf>.