Report on Managing Accommodation Services: Analysis of UK Hospitality

This report provides an overview of managing accommodation services, focusing on the UK hospitality sector. It examines the scale and size of the accommodation industry, including the number of hotels across different star ratings. The report analyzes various forms of ownership, such as private, leased, and managed ownerships, as well as franchises. It also explores the role of grading and classification systems, along with the impact of online reviews. Furthermore, the report details the functions of the front office department and key roles within it, including the front office manager, reservation manager, guest service manager, and night duty manager. The conclusion emphasizes the importance of effective service management in the hospitality sector and references relevant academic sources.

Managing Accommodation
Services (Task 1 & 2)

Cover Content
 Introduction
 Scale and size of accommodation
 Different forms of ownership
 Role of grading, classifications systems and online review
 Functions of Front office department
 Key roles of front office department
 Conclusion
 References

Introduction
The management of accommodation services is related to a kind of systematic process
which is associated with the combination of different kind of professional practices
aligned with management of hotels. Eventually, the hospitality sector is one of the fast
growing industry in the overall world. This is so because all the hotels are focusing to
to serve their customers in an effective manner so that they can sustain in the
competition. Herein, the project report inter continental hotel group is taken. This is
one of the largest hospitality entity and their headquarter is at UK. They have 500
hotels in other countries. As well as in the presentation different types of ownership
and role of front office is also mentioned.

Scale and Size of Accommodation
In the context of UK, the hospitality sector provides different kind of growth
opportunities to the general public. Basically, this industry is the biggest industry in the
context of united kingdom in all the aspects such as in offering employment,
managing development and growth etc.

Number of hotels in the UK
Number of hotels

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One star Two Star Three Star Four Star Five Star
0
2000
4000
6000
8000
10000
12000
7900 8500
10200
9400
8500
Number (2017)
Interpretation- As per the above mentioned graph it has been analysed that in the UK, there
are 10200 hotels which are in the category of three star. As well as there are only 7900
hotels which are of one star. So overall it can be interpreted that there are mostly three star
hotels in the United Kingdom.

Number of hotels in the UK, in compare to other countries:

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Interpretation - On the basis of above mentioned diagram it can be interpreted that among
these five countries, in UK there are large number of hotels which are of 43000. As well
as in other countries there are less number of hotels. Like in the Thailand, there are 4330
hotels and in the USA, there are 7200 hotels. So it can be interpreted that UK have large
number of hotels.
UK Malaysia USA Russia Thailand
0
5000
10000
15000
20000
25000
30000
35000
40000
45000
43000
7365 7200 5460 4330
Number of hotels (2017)

Private Ownership: Private owned hotels are the accommodations which are owned or
runs business under name of one person or company but there may be several
investors.
Leased Ownership: These are the private hotels but has been given to someone else to
manage its daily financial operations on a long lease.
.Managed Ownership: Managed ownerships is the type where management companies
has been hired for the financial and operational functions of private owned
accommodations.
Franchises: Franchise model is one in which owner runs its business with the brand
name, logo and management protocols of a reputed organization.
Different form of ownership

Role of grading, classifications systems and online review
Essential
Basic
Luxury
Hyper- luxury
Nice to have

Organisation of front office functions within a variety of
accommodation services.
Reception
Reservation
Concierge

Key roles within the front office department
Front office manager
Reservation manager
Guest service manager
Night duty manager