Detailed Report: Managing Accommodation Services at Radisson Blu Hotel

This report provides a detailed analysis of managing accommodation services, primarily focusing on the operations of the Radisson Blu hotel. It begins with an introduction to the significance of the hospitality industry in the UK and the crucial role of accommodation services. The report then delves into the front office functions, including reservation, registration, and information services, and the roles within the front office department. The subsequent sections explore the housekeeping department, outlining its roles, the importance of forecasting linen and guest supplies, and the interrelationships between housekeeping and other key departments. Furthermore, the report emphasizes the importance of scheduling maintenance to minimize guest disruption and the significance of security within an organization. The report aims to provide insights into the efficient management of accommodation services to ensure guest satisfaction and operational excellence within the hospitality sector.

Managing
Accommodation
Services

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK 1............................................................................................................................................3
Covered in PPT.......................................................................................................................3
TASK 2............................................................................................................................................3
P4 Front office functions in a variety of accommodation services.......................................3
P5 Roles in the front office department .................................................................................4
TASK 3............................................................................................................................................5
P6 Roles found in the housekeeping department .................................................................5
P7 Importance of forecasting linen stock and other guest supplies to ensure sufficient supply
to meet demand.......................................................................................................................6
P8 Importance of interrelationships between housekeeping and other key departments ......7
TASK 4............................................................................................................................................8
P9 Importance of scheduling maintenance or repair work to minimise disruption to guests8
P10 Importance of security in an organisation.......................................................................8
CONCLUSION ...............................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Tourism industry in UK is speedily increasing industry that is allot the 7 to 8 per cent of
national overall domestic commodity that is also termed as the expected value to identify the
several points to set the attention of visitors and consumers. Hospitality is among the top sectors
in UK that has increase a lot of attention in recent times. Accommodation plays an essential
function in hotel and tourism industry. In fact of matter there is demand of effective and efficient
management of accommodation in both private and public sections. The services are to be
ensures it for association of events, administrative care taker, housing association, hospitals
services, etc. The management consider in this report is Radisson Blu. It is one of the largest
hotel organisation of the world. As this following report involves the scale and size of growth
services of various sources to form the proprietorship (Apollo, and Rettinger, 2019). The main
role of scaling the particular role and organisational sites and reviews. As the report also
consider the role of division and requirement of the work planning. As it will also termed the
visitors to increase the knowledge and abilities about various sources of managing services in
hospitality sector.
TASK 1
Covered in PPT
TASK 2
P4 Front office functions in a variety of accommodation services
Front office is a place where customer first make an visual aspect in hotel industry and
has direct contact with visitors. This area of field is the reception area of the hotel and they
provide hotel related sources to the consumes. Front office is an essentials part of any
organisation. For example, Radisson Blu as they are the one who interact with the consumer at
first as well as at last. Some of the key functions of front office in Radisson Blu are as follows:
Function of the Front Office:
 Reservation: As it is the first place where guest and visitors interact with hotel staff for
any specialise time is called reservation (Bailey, and Gould, 2018). The individual who
reserves the rooms for visitors will responsible for accepting or rejecting the reservation
by the manner of telephone, email, etc.

 Registration: It is responsible for the warm and friendly greeting of guest at reception.
The staff working in this sector are termed to be receptionist, who have a direct contact
with the guest and they manage their work at their level.
 Telephone operator: It consider at the separate section that linked to the front desk. The
telephone operator is an employee in the sector who are responsible for controlling all
incoming and outgoing calls and other hotel calls.
 Information section: It is responsible for providing the information that are related to
the hotel rooms and other services that is located. As it control the guests and visitors and
provide them accurate information regards handling the guest and hotel message.
 Front office cashier: It is located at the front desk, that is responsible for updating the
guest bills, keeping update to cash and credit transactions of the guest and visitors. They
should ensure the collection of all guest bills from different outlets in the hotel.
P5 Roles in the front office department
The front office has a complementary role of image building section as it is the first and
last point to contact with the guest (Duhig, Gunasekara, and Patterson, 2017). It is responsible
for the sale of the hotel room by the systematic process of reservation by registration. As there
are various roles that are as follows:
 Reserving the room as per the request: By allotting the room as per to their choice will
ensure their orientation for the hotel. The request of visitors should be consider as their
priority to manage their roles.
 Receiving visitors and help them to complete the registration form: The staff faculty will
help the visitors to complete the process of registration to manage the role of perception
as per to the hotel.
 Providing information: By providing the accurate information to the guest and visitors it
will be easy for them to deal with them with mail message and phone calls.
 Handel guest's complaint and act accordingly: The staff faculty of hotel will manage the
visitors and act as accordingly to them (Garkisch, Heidingsfelder, and Beckmann, 2017).
They solve the issues and problems that are related to the hotel for phrasing the level at
each section.
 Prepare guest arrivals and departure the list: They set their focus on arrivals and departure
of the guest to connect their sections in the business and management.

 Handling and controlling guest rooms keys: The hotel faculty maintain the structure to
control the segmentations in the business. They phrase the input to get desirable output in
the business.
 Dealing with accident and unseal events: The staff faculty deals with several accidents
and issues or events in the hotel for ensuring the safety and security of the visitors.
 Assigning room along with the keys to the guests: They allot them rooms and keys for
enhancing the field of areas by which they know how to deal with them.
TASK 3
P6 Roles found in the housekeeping department
Housekeeping administrative is represents the social control of responsibilities to initiate
that involvement in the hotel that operates social unit of work. In the context of Radisson Blu
hotel the goal directed thought by which it will considered the issue of internal hygiene to
increase the similar report at the specialized program (Jamieson, and et.al., 2019). It might
involves such activities like dusting, vacuity and cleaning of materials and the list will continue.
As per Radisson Blu the fact are as follows:
Importance of interrelationships:
 Relationship with front office: The relationship between housekeeping and front office
termed as side by side relation. The front desk office provide the rooms to housekeeping
departments to clean and shape the room after the departure of the visitor from hotel.
 Service Relationship: The restaurant, resort and other services are perpetually needs to
provide the various sort of services and facilities to their visitors (Jiang, Balaji, and Jha,
2019) . The staff faculty who are also performing their activities in those management
that will need to clean their uniform on daily requirement.
 Relationship with HR: Housekeeping set their link with personal departments for the
enlisting of the staff as per issuing the identity cards, lockers promotions, confirmation
and other sort of different services.
 Purchase: The department assist the housekeeping section in order to supply the various
items like guest supplies, standardized room and various cleaning agents.
 Relationship with security: The guest room is the private place and hotels spent a lot of
amount to ensure the privacy and safety in the hotel management. As the guest can take

the benefits of this secrecy by performing any illegal activities inside the room (Lennox,
2017).
 Maintenance: It one of the major role of housekeeping department is to phrase the hotel
and the purpose of the hotel by keeping the furniture in working order for the safety of
the guest.
P7 Importance of forecasting linen stock and other guest supplies to ensure sufficient supply to
meet demand
Lines material presents standard assets of comforter that is mandatory in respect to make
sure the hotel management that will operate it as fluently. As per the hotel management they provide
their guest and visitors luxury things like furniture, table, seats, intermixture table, middle array etc.,
bed clothes that involves bed linen , pillow pads, bedding, bed blankets etc.
It is important for hotel management to ensure the demands and taste of their visitors as to
verify them will be no shortage or shortfall as in the visitors satisfaction. The capable exertion of
high quality is required for ensuring about the company position. As there will be scope of failure
in the hotel management if there will be improper investment in the assets (Manwaring, 2019). As
by analysing the stock of positions there will be high chances of reducing the value of cost that are
obtained. By showing these operation it will be easy for the capitalist to make an adequate assets of
the capital. As per its details the Excess of activity or retention of stock list will lead the functional
activities by conception of values as per to the activity. It provides the collection of information and
knowledge by not misusing the hotel comforter and their uniforms as it will also waste the hotel
management investment. The equation of stock is as compared to hotel that will definite the report
as more effectively for measuring the spoiled values and it might help them by giving opinions to
prevent the spoilage for supplying the purposeful value of retention of stock.
P8 Importance of interrelationships between housekeeping and other key departments
As in the hotel management there are various sections that are operating together for execute
the specialised goals and objectives for supplies goods and services to their visitors and consumers
(Montero, and Finger, 2017). It involves the essential segmentations of having an effective and
efficient social dealings as between housekeeping administration and on other administration also
for accomplished the involvement of visitors and guests. The inter- connection between the
housekeeping and other administration within the Radisson Blu that are as follows:

 Housekeeping and Maintenance Department : Housekeeping administration and
maintenance administration has good and adequate relations with their staff faculty in
Radisson Blu for executing their work in an effective and efficient way. The administration
structure of Radisson Blu maintenance department is involved with the undertaking of
electrical gadgets, TV's, outlets. Tableware, machines and devices, etc. that are used by
Radisson Blu's staff faculty for facilitate good services and attention to their guests and
visitors. They also have responsibilities for cleanliness section in the hotel rooms and land
site.
 Housekeeping and Security Department: The housekeeping administration structure also
coordinate with several subordinates in the division of security. The main concentration of
security structural department is to handle and undertaking all visitors and consumers
services and ensures them security in the hotel management. As the role of cleanliness that
has done in the hotel management after the guest and visitors check out from the hotel and
by which the visitors had left their own things back at hotel (Nutsugbodo, Amenumey, and
Mensah, 2018). So it is their responsibility of the housekeeping structural department to
immediately convey with the front most table like manager for managing the issue. The
front most table manager try to communicate with their guest and visitors to delivered their
real guest and visitors. It is important for hotels like Radisson Blu for making sure of well
being of their guests.
TASK 4
P9 Importance of scheduling maintenance or repair work to minimise disruption to guests
The scheduling maintenance is all reasoned as the structure of planning, arranging,
accommodating the particular task and program to defines the values and terms that are performed it
as in a new standardized procedure. It is procedures in which all the task and program has to be
performs on the specific interval of time that is either as weekly or monthly or annually (Parsell,
Petersen, and Culhane, 2017). In the contrary to Radisson Blu, it maintained as it will be involves
the terms and values that relates to electrical appliances, pumping work and ceiling walls, room
furnishing suite and electrical machines. It will set programs as per the main and important role for
orientation in the hotel management.

 Importance of Scheduling Work: The primary and essential section of the programming
maintenance is to execute the desired objectives or targets and their oriented goals for
completing the demands and needs of the visitors or guests to performed in a specific
period of time and date. An individual in a hotel management structure states the complex
as effectively and efficiently. The ability and condition for the customised satisfaction in
the management to maintain the individuals that are also responsible for the cleanliness of
the outside of structure and the field or area.
 Maintenance of Log Book: It present in the content of the visitor or the guest information
that indicate the manner to mentioned in the index book. The information includes the guest
name, suite number, phone number, number of days and nights, check in and check out date
and time period (Porcu, and et.al., 2019). The book valued the visitors and the guests taste
sensation and orientation for supplying various services. As in the contrary to Radisson Blu
hotel it has been measured the data and information of the visitor and guest that might help
in identifying in their involvement fields.
P10 Importance of security in an organisation
Guest and visitors are approaching in hospitality management that has the scope in the
industry to improve the hotel surrounding and become it more safe and well. Every visitor and guest
put their baggage and luggage position and securely during their visit at Radisson Blu hotel.
As it is very important to have an adequate term of security and safety in the position for
safety of visitors and guests, staff faculty and physical factors and other ownership like widget
property, equipments, garden and belonging of guests and the visitor(Rahman, and Zailani, 2017)
Management has to ensure that the safety and security of guests and visitor has been considered in
respect to hold up goodwill and honour of management structure in market as per the managerial
services.
CONCLUSION
From the above report it has been concluded that, accommodation services are an
essential factor of the hotel industry. It includes the several sections and services like meals and
potable food services, living accommodations, etc. As there are various sort of ownership in the

accommodation section that are leased, dealership, managed and private control of ownership.
Methods and techniques are developing and developing day by day as the visitors and guests
have several manner for supplying their response to the management team. As there are online
reviews, classification system and scaling that consider the several departments in hotel industry
management like safety, advance bureau, repairing, housekeeping, etc.

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