Higher Nationals Hospitality Management Accommodation Report

This report provides a comprehensive overview of accommodation services within the hospitality industry. It begins with an introduction to the hospitality sector, emphasizing the importance of providing excellent customer service and satisfaction. The report explores various types of accommodation services, with a primary focus on hotels, and delves into the distinctions between commercial and non-commercial businesses. It then examines different forms of ownership, including privately owned and leased hotels, and discusses grading and classification systems used to assess service quality. The role of online review sites like TripAdvisor is also considered. Furthermore, the report highlights the functions of the front office, particularly focusing on key roles such as guest registration, database management, and feedback collection, using Holiday Inn as a case example. The conclusion emphasizes the significance of the accommodation industry and the crucial role of the front office in ensuring a positive guest experience.

Accommodation services and
you
Part A

 Hospitality industry is considered as the most wide and
broad service division which includes numerous business
and services such as accommodation services, airlines,
entertainment, tourist and many more so as to render best
services to their customer with the purpose of provide them
ease and satisfaction. was established in the year 1952.
INTRODUCTION

 The primary objective of hospitality industry is to render
best quality services to and to provide best product to their
client so as to enhance their brand vale and productiveness.
Along with this the major objective of accommodation
industry is to keep their existing customer so as to enhance
overall performance of the organisation.
An introduction to the hospitality
industry

 Hotels: Hotels are those commercial establishments which
render services related to lodging, food and beverages. They
have area for meeting, private party, stores and restaurants.
The services provided by them do vary from place to place
but in general they provide facility of rooms, lodging, clean
rooms and facility of housekeeping. Hotels are having very
tempting entrance and well maintained infrastructure.
Types of accommodation services

Commercial and non-commercial businesses
Commercial business Non-commercial
business
 Commercial businesses are
those businesses which pat
taxes and generate profits
and reinvest their profits in
other activities so as to
increase their profitability.
 These businesses are not
liable to pay income tax they
just pay employment taxes
and prepare reserves so as to
sell their product and
services to the customers.

 Privately Owned Hotels: This type of ownership gives
freedom and liberty to owner of the business so as to govern
the internal rules and regulations which are implemented in
the business so as to attain their goals and objectives.
 Leased Hotels: This form of ownership is managed by
some individual or group of individual to whom hotel is
given on lease..
Different forms of ownership

 Various number of service providers are there in
accommodation industry and all the providers are having
different identity and differentiated services so as to provide
quality service to their customer and enhance their brand
value. Numerous aspects are examined by interested buyer
at the time of booking accommodation service. Among
those aspects grading and classification system is included.
Grading and classification systems

Continue…
Grading system Classification system
This system is used by hotel so
as to rank their hotel such as
one star, two stars, three stars,
four stars and five stars as on
the basis of service and quality
of services provided by them..
 This system is used by hotel
so as to bifurcate hotel from
other hotels as on the basis
of quality services and sun
of services provided by
them.

 Online review sites like
TripAdvisor are helpful for
the business, as these sites
help the clients in making
decision as on the basis of
views given by numerous
clients who have used
services of a particular hotel
Role played by online review

 Different roles are played by front office department as
in context of various accommodation providers which
are explained as under:
 Hotels: Front office department in a hotel is the most
essential department as they coordinated the entire
major department within a hotel and solve every type
of query which is faced by customer.
Function of the Front Office

 Front office department in any hotel works as primary
face to the hotel as this is the first thing which a
customer sees when they get entered in a hotel. Various
role of front office with respect to Holiday Inn are
explained as follows:
Key roles of the Front Office department

 The front office department of
Holiday Inn is having role of
taking registration of each and
every guest so as to authenticate
their stay and to provide the
best services to their client in
order to make their stay
comfortable and memorable.
Guest registration and service