Report on Managing Accommodation Services: Functions and Ownership

This report provides an overview of managing accommodation services. It begins with an introduction to the hospitality industry and the role of accommodation. The report then delves into the scale and size of the accommodation sector, including statistical data on the number of hotels across different star ratings in the UK and London, along with a comparison to other countries. It explores different forms of ownership, such as sole trader, partnership, and limited companies, and discusses purchasing options including family and bank loans, and franchising. The report also discusses grading and classification systems, and online review sites. The second part of the report focuses on the front office functions, detailing reception and concierge roles and the key roles within the front office department. The report concludes by highlighting the importance of front office management in providing effective services and ensuring customer satisfaction. The report references relevant academic sources and presents data in graphical formats.

Managing Accommodation
Services
(Part 1)

Cover Content
 INTRODUCTION
 TASK 1
 Scale and size
 Different forms of ownership
 Role of grading, classifications systems and online review sites
 TASK 2
 Front office functions
 Key roles within the front office department
 CONCLUSION
 REFERENCES

Introduction
Hospitality firms are responsible for managing the
accommodation of the visitors who came to their hotel for
getting the services such as food, staying, transportation etc.
This presentation will discuss the scale and size of the
accommodation services along with the different forms of
ownership available to accommodation services. This report
will further discuss the role of the Front Office department.

There are different scales of hotels present in United
Kingdom which are discussed below:
Scale and size
Hotels
In UK(2019)
One Star 7981
Two Star 8382
Three Star 10878
Four Star 9369
Five Star 8390

Interpretation: From the above graph, it can be said that the
number of one-star hotel in UK is 7981, two stars hotel is
8382, Three star hotel is 10878, four star hotel is 9369 and
five star hotel in UK is 8390.
Continue
One Star Two Star Three Star Four Star Five Star
0
2000
4000
6000
8000
10000
12000
In UK(2019)
7981 8382
10878
9369 8390

One, two, three, four- and five-star hotels in the London.
Continue
Hotels
Number in London
(2002)
One Star 8097
Two Star 8198
Three Star 816
Four Star 8204
Five Star 333

Interpretation: It can be said from the above graphical data
that the number of 1, 2, 3, 4, 5 star hotel in London are
8097, 8198, 816, 8204 and 333 respectively.
Continue
One Star Two Star Three Star Four Star Five Star
0
1000
2000
3000
4000
5000
6000
7000
8000
9000
8097 8198
816
8204
333

Number of hotels and number of B&Bs in the UK
Continue
Particular
Total
number
Hotels in UK 45000
B&Bs (Bed and
breakfast)
25000

Interpretation: From the above shown graphical data, it can
be said that the number of hotel in UK is 45000 whereas the
bed and breakfast provided in these hotels is 25000.
Continue
Hotels in UK B&Bs (Bed and breakfast)
0
5000
10000
15000
20000
25000
30000
35000
40000
45000
Total number
45000
25000

Number of hotels in the UK with respect to other countries
Continue
Places Number
of hotels
(2011)
UK 45000
Malaysia 7351
USA 7117
Russia 5000
Thailand 4219

Interpretation: based on the data mentioned in the above
graph, it can be said that the number of hotel in UK are
45000 hotels, whereas the hotel in Malaysia is 7351, In
USA is 7117, In Russia is 5000 and in Thailand is 4219 in
the year 2011.
Continue
UK Malaysia USA Russia Thailand
0
5000
10000
15000
20000
25000
30000
35000
40000
45000
Number of hotels
(2011)
45000
7351 7117 5000 4219

Below discussed is the different form of ownership which
are available to accommodation service as follows:
Sole Trader: It is also called as sole proprietorship in which
a single person is responsible for running and owning the
entire business. These are self employed and responsible for
all the loss and profit of the firm.
Different forms of ownership