The Accommodation Industry: A Report on Services and Ownership, ISMT

This report, prepared by a student consultant, provides a comprehensive analysis of the accommodation industry. It begins with an introduction to the hospitality sector, emphasizing its significance in Nepal. The report identifies the scale and size of various accommodation services, including world-class, mid-range, and budget hotels, and presents data on hotel numbers and classifications. It then explains different forms of ownership available to accommodation services and discusses the role of grading, classification systems, and online review sites in influencing guest decisions. The report evaluates a range of accommodation services, assessing the implications of ownership, grading, and online reviews. Further, it explores the organization of front office functions and key roles within a selected organization, analyzing how these operations align with the overall business mission and objectives. The report includes a presentation and an abstract summarizing the consultant's role in advising a hospitality business planning a five-star property in Kathmandu.

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ASSIGNMENT COVER SHEET
STUDENT DETAILS
Student ID Pooja Rijal Reg No. 2021HNDBHM55
Family Name Rijal Given Name Pooja
Enrolment Year 2021 Section A
Semester First Email [e-mail]
UNIT DETAILS
Unit Title Managing
Accommodation
Services
Unit Code K/616/1794
Assessor Name Suvekshya Sapkota Issued Date 23 April 2021
Assignment
Title
THE ACCOMMODATION INDUSTRY AND ITS
CONTRIBUTION
Assignment No 01 Submission Date 23 May 2021
Qualification BTEC Campus ISMT College
INTERNATIONAL SCHOOL OF
MANAGEMENT & TECHNOLOGY

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STUDENT ASSESSMENT SUBMISSION AND
DECLARATION
When submitting evidence for assessment, each student must sign a declaration confirming
that the work is their own.
Student Name Pooja Rijal Assessor Name Suvekshya Sapkota
Issue Date 23 April 2021 Submission Date 23 May 2021
Programme BTEC HND Leading to BHM
Unit Name Managing Accommodation Services
Assignment Title THE ACCOMMODATION INDUSTRY AND ITS CONTRIBUTION
Plagiarism
Plagiarism is a particular form of cheating. Plagiarism must be avoided at all costs and
students who break the rules, however innocently, may be penalized. It is your
responsibility to ensure that you understand correct referencing practices. As a university
level student, you are expected to use appropriate references throughout and keep carefully
detailed notes of all your sources of materials for material you have used in your work,
including any material downloaded from the Internet. Please consult the relevant unit
lecturer or your course tutor if you need any further advice.
Student Declaration
I certify that the assignment submission is entirely my own work and I fully understand
the consequences of plagiarism. I understand that making a false declaration is a form of
malpractice.
Pooja Rijal 23 May 2021
Student signature: Date:
Pearson Education 2018
Higher Education Qualifications

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Table of content
1. Presentation..........................................................................................................5
2. Introduction........................................................................................................18
3. Identify the scale and size of the accommodation services found within the
hospitality industry.............................................................................................19
4. Explain the different forms of ownership available to accommodation
services...............................................................................................................24
5. Discuss the role that, grading, classifications systems and online review sites play
when potential guests look for and book accommodation...................................29
6. Evaluate a range of different accommodation services and the implications of
ownership grading, classifications and online reviews upon guests’ decision-
making................................................................................................................37
7. Explain the organisation of front office functions within a variety of
accommodation services.....................................................................................39
8. Discuss the key roles within the front office department for a selected
organization........................................................................................................43
9. Analyse how operations of the front office department within a selected
organisation meet the overall business mission and objectives.........................47
10.Article.................................................................................................................50

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Abstract
I have been employed as a consultant in a hospitality business company and they are
planning to establish a five-star property at Chandragiri, Kathmandu. As being a
consultant, I have explained about the types of accommodation services available,
the trends and technologies for the sector and the impact they have on the different
functions, services and guest provisions.

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1. Presentation

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