A Comprehensive Report: Managing Accommodation Services

This report provides a detailed overview of managing accommodation services within the hospitality industry. It begins with an introduction to the sector, highlighting key players like Four Seasons Hotel and Resorts. The report then delves into the scale and size of accommodation services, emphasizing their contribution to the economy and job creation. It explores different forms of ownership, including partnerships, leasing, franchising, and contracts. The report further categorizes accommodation providers into commercial and non-commercial types, and discusses grading and classification systems (1-5 stars) as well as the role of online review sites. It also examines front office functions like reservations and guest services, along with key roles such as night audit managers, guest service managers, and head concierges. The report concludes by emphasizing the importance of adapting to industry changes and using appropriate market segments to achieve business goals, supported by references to relevant literature.

Managing Accommodation
Services

TABLE OF CONTENT
 Introduction
 scale and size of accommodation services found within hospitality
industry
 Different forms of ownership available to accommodation services
 Different categories of accommodation providers
 Scale and size of accommodation services
 Grading, classifications systems
 Front office functions
 key roles within the front office department
 CONCLUSION
 References

INTRODUCTION
In business, there are wide range of sectors of different categories of both
small, medium and large. The hospitality business sector is wider and
approach which comprises of different products and services such as
lodging, room booking, food and drink or beverages etc. Main aim of this
report is to understand the importance of hospitality functions and
operations. Four Seasons Hotel and Resorts, an international and luxury
hotel headquartered in Ontario, Canada. It has many competitors such as
The Ritz Carlton, Mandarin Oriental, Fairmont Hotels and Resorts etc.
This report comprises of scale and size of accommodation services,
different forms of ownership, role of grading, classification system, front
office functions, key roles within front office department, roles within
housekeeping department,

Scale and size of accommodation services found within
hospitality industry
Accommodation service defined as charging fees for accommodation
service such as equipped rooms, Wi-FI, Foods and beverages etc. The
hospitality sector has been growing and developing at rapid scale. Size as
well as scale of hospitality industry is growing as this sector is being
considered as 4th largest contributors within economy. Four Season Hotel
and Resorts is located at global scale and delivery luxury services to
guests and tourists. With changing behaviour & attitude of guests as well
as tourists globally, way of providing accommodation services is also
changing. At both national and international global economy,
accommodation and hotel sector is contributing at larger scale.

CONTINUE..
Provide job opportunities- It is major reason for importance of
accommodation service as it provide ample number of job opportunities to
people. In relevance of Four Season Hotel and Resorts, they have skilled
employees & expertise within their management.
Fulfill needs and demands of guests/ tourist- The accommodation
services within hospitality industry have been also ahead in fulfilling needs
and demands of guests. Moreover, guests and tourist standard living
increases at higher scale when these demands are fulfilled.
More than 1,50,000 jobs are being generated every year within hospitality
sector, more than 1,30,000 d generated in restaurants & cafes,
approximately 25000 jobs are generated within accommodation services.

Different forms of ownership available to accommodation
services
In accommodation services, it is critically important to be well aware of
ownership so that it is easy for hotel industry to carry out their functions
and operations in proper manner. In hospitality sector, there are various
type of ownership which are discussed as follows-
 Partnership-
It refers to ownership in which there are various types of individual two or
more than two who execute business activities with mutual consideration
in order to achieve common desired goals.
 Leasing-
It is another type of ownership in which one party agrees to pay rent to
property which is owned by another party. In this, it includes grantees the
lessor and lessee. In accommodation service, it is most common form of
providing services to guests or tourists.

CONTINUE..
 Franchising-
In this type of ownership, franchisor, the owner grants permission to
individual, the franchisee in order to distribute or use assets and charges
amount of fees. In reference of selected hotel, they do not use this
ownership as they are being considered as elite group of hotels.
 Contract
It is form of ownership in which parties or individual comes into agreement
with common agreed objectives. In relation of chosen hotel, they uses
contracts form of ownership for example- The hotel has acquired
management agreements in South America of Park Hyatt Buenos Aires,
Madison Resort, Golf & Spa.

Different categories of accommodation providers
In market, there are various types of accommodation providers which are
given as follows-
Commercial accommodation
 Hotels- These are those type of commercial accommodation in which
they deals in business area, community etc.
Non-commercial accommodation
 Privately owned- These are those providers who rent their own assets
or property to other individuals.

Commercial accommodation

Scale and size of accommodation services
 Luxury services- In accommodation services, these are those type of
services which are being provided to celebrities, influences, or rich
and wealth people. For example- Four Season Hotel and Resorts
provide luxury services to its guests & tourists.
 Mid range services- These are type of service in which services are at
affordable prices. For example- the chosen hotel provide mid range
services such room availability at different prices, food and beverages
etc.
 Budget services- They are other type of service in which price cut
and budget services are delivered to customers relying on their budget
level.