Managing Accommodation Services (Unit 7) Report, Semester 1, 2019

This report examines the key aspects of managing accommodation services, focusing on the vital role of the housekeeping department within the hospitality industry. It outlines the structure of the housekeeping department, detailing the responsibilities of various roles, including executive-level management and those involved in guest-room and public area cleaning. The report highlights the importance of these roles in maintaining a welcoming environment and ensuring guest satisfaction. Furthermore, it emphasizes the significance of efficient service and welcoming environments for guests. The report also refers to the importance of proper accommodation services within the UK's hotel industry, highlighting its contribution to the economy. The report provides an overview of the subject matter and includes references to relevant publications.

Managing
Accommodation
Services

Table Of Content
 Introduction
 Key roles in housekeeping department
 Roles and Responsibilities
 Conclusion
 References

Introduction
Hotel refers to the place where
services such as
accommodation, restaurant,
pub, cafeteria, banquet hall, etc.
are facilities which are provided
to consumers. Hotel industry is
the sector which gives great
influence in economy of UK

Key roles in housekeeping department
House keeping department is in every kind of hotel i.e. small,
medium, large because this plays important and crucial role in
making good environment and cleaning of organisation.
Executive level- This is the department which leads house
keeping department. Hence they are responsible for creating
cooperation among these various functions of this department.
Guest-room cleaning- In this department, there are some
personnel who picks linen bags, refill housekeeping cart, etc.

CONTINUE..
Public area cleaning- cleanliness is responsibility of
housekeeping department.
Laundry- There are many consumers who avail services from
Hotel Crown Plaza, then they use cloth stuff such as towel,
bedsheets, blanket, etc. then they are washed so next consumer
gets best service.

Roles and Responsibilities
There are some roles and responsibilities which has to be fulfilled
by personnel of house keeping department. Some of them are
discussed as under-
 To achieve efficiency in caring and providing comfort to
consumers.
 To maintain welcoming environment for guest while they enter
in Hotel.

CONCLUSION
From the above discussion, it is clear that it is important to plan
activities and taking actions according to mange
accommodation business. There are different types of scale
and size of hotel which provide accommodation services in
UK and different parts of country.

REFERENCES
Berger, T. R. and et. al., 2012. Managing and monitoring
emergency services sector resources. U.S. Patent 8,315,237.
Brunner-Sperdin, A., Peters, M. and Strobl, A., 2012. It is all
about the emotional state: Managing tourists’ experiences.
International Journal of Hospitality Management. 31(1).
pp.23-30.

Thank You