Report on Managing Accommodation Services: Industry Insights

This report provides a comprehensive analysis of accommodation services management within the hospitality industry. It examines the scale and size of accommodation services, different types of ownership models such as independently owned properties, chain hotel management, and franchises. The report also discusses scaling and categorization systems, the influence of online review websites on customer decisions, and the functions of the front office, including reservation, reception, and guest services. Key functions and roles within the front office department are detailed, with a conclusion emphasizing the importance of customer service, security, and technology in maintaining a recognized presence in the customer's eye. References to relevant academic works are also included.