Managing Business Activities: An Operational Plan for Nissan

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This report provides a comprehensive overview of managing business activities within Nissan, focusing on key functions, processes, and their interrelationships in achieving organizational goals. It details the methodology used for process mapping, evaluates the output and purpose of quality gateways in operations, and designs plans and SMART objectives for specific areas of responsibility. The report also covers the implementation of systems to achieve objectives efficiently, monitoring and controlling work activities, and designing systems to manage and monitor quality standards. Furthermore, it demonstrates a quality culture for continuous improvement, recommends improvements aligned with organizational objectives, and reports on the wider implications of proposed changes. Finally, the report addresses risk assessments, health and safety regulations, and a systematic review of organizational policies to ensure effectiveness and compliance, concluding with the practical application of these policies in the workplace. Desklib offers more solved assignments and resources for students.
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MANAGING BUSINESS
ACTIVITIES
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TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................2
1.1 Describe the key functions and processes of Nissan and evaluate the dependencies and
interrelationship between the different processes and functions of Nissan to meet the mission,
goals and objectives of Nissan.....................................................................................................2
1.2 Select and justify the methodology used/or to be used to map processes on the
company/organisation’s goals and objectives.............................................................................4
1.3 Evaluate the output of the process and the purpose of a quality gateway in the Operations
department of Nissan...................................................................................................................4
TASK 2............................................................................................................................................6
2.1 Design plans which promote goals and objectives for own area of responsibility................6
2.2 Write at least three (3) SMART objectives relevant to your operational plan to align people
and other resources in an effective and efficient way..................................................................7
2.3 Implement appropriate systems to achieve objectives in the most efficient way, on time, to
budget and meeting standards of quality associated with Nissan................................................7
2.4 Carry out work activities meeting the operational plan through effective monitoring and
control..........................................................................................................................................8
TASK 3..........................................................................................................................................10
3.1 Design systems to manage and monitor quality standards specified by the organization...10
3.2 Demonstrate a quality culture to ensure continuous monitoring, evaluation and
development of the process.......................................................................................................11
3.3 Recommend improvements which align with the organization’s objectives and goals and
which result in improvements....................................................................................................13
3.4 Report on the wider implications of proposed changes within the organization.................13
TASK 4..........................................................................................................................................15
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4.1 Carry out risk assessments as required by legislation, regulation and organizational
requirements ensuring appropriate action is taken....................................................................15
4.2 Demonstrate that health and safety regulations and legislation applicable in specific work
situations are correctly and effectively applied.........................................................................17
4.3 Carry out a systematic review of organizational health and safety policies and procedures
to ensure they are effective and compliant................................................................................17
4.4 Carry out practical application of health and safety policies and procedures in the
workplace...................................................................................................................................19
CONCLUSION..............................................................................................................................20
REFERENCES..............................................................................................................................21
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LIST OF TABLES
Table 1: About Nissan Motors.........................................................................................................3
Table 2: SMART objective..............................................................................................................7
Table 3: Factors affecting business................................................................................................15
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LIST OF FIGURES
Figure 1: Vision and Mission of Nissan..........................................................................................2
Figure 2: Definition of Goal............................................................................................................3
Figure 3: SMART objective..........................................................................................................10
Figure 4: Just in time approach......................................................................................................11
Figure 5: Quality management......................................................................................................12
Figure 6: Safety rules in business..................................................................................................18
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INTRODUCTION
All the operations or activities in business are equally important for smooth running of the
organisation and that is why organisation has to focus on each and every single business activity
for getting the effective and desired result. All the activities and operations needs to be managed
and maintained by effective control and monitoring process that includes quality program at
every level so the activities can be completed on timely basis and with accuracy. Nissan is very
vibrant example for this because this organisation has lots of quality standard to follow and its
work force and management always put collective efforts to run this firm with competitive
advantage over the others.
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TASK 1
1.1 Describe the key functions and processes of Nissan and evaluate the dependencies and
interrelationship between the different processes and functions of Nissan to meet the mission,
goals and objectives of Nissan
Every organisation sets some goals, mission and vision and then decides various functions
accordingly in order to achieve these goals, mission and vision (Stewart and Garrahan, 2017).
Figure 1: Vision and Mission of Nissan
(Source: Author)
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Figure 2: Definition of Goal
(Source: Author)
Table 1: About Nissan Motors
Nissan Motor Company does not required any big introduction as it is very well known organization
which ranks second in car making in Japan and fourth in the world. It is established in 1993 and in UK,
Nissan Motor Manufacturing UK Limited it is the largest car manufacturing plant (Tybout et.al.2017).
Mission To provide innovative and quality products & services that provides superior measurable
values to its stakeholders.
Vision Enriching people’s lives.
Goals Ultimate goal is sustainable development.
The various functions and interrelations & interdependencies in that;
Management functions – the managerial functions which are strategic in nature are really
crucial for the Nissan because these strategic functions provide frame work to the
operational functions.
Operational functions – the operational functions as customer service, sales & marketing,
human resource needs to follow the management frame work and managerial functions
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divides the various functional objectives to these operational functional units (Breuste
et.al. 2017).
Supporting functions – the supportive functions in Nissan are accounting, IT operations
and finance. These strong supportive functions support to achieve the core values of the
Nissan.
All the discussed functions are very much important and known as business process. These all
functions or processes are interdependent because if Nissan wants to design the new range first
of all the managerial process needs to be followed as proper design and strategy would be
formulated then different operational process such as production, and marketing would be
performed then for supporting this the finance will decide the budgeting for every activity of
designing the new range of cars, So all the processes need to be followed in appropriate manner
to achieve the organizational goal (Sandhu, 2017).
1.2 Select and justify the methodology used/or to be used to map processes on the
company/organisation’s goals and objectives.
Mapping can be defined as the process of observation of the flow of activities in the
organisational process. It is very good process in order to measure the activities and giving
correct way to the organisation authority. All the techniques which are used in the Nissan are
mapped because it helps to communicate and coordinate the core value, functions and policies of
the Nissan, apart from that mapping helps to link the functions with the goals & objectives of the
Nissan (Vuori, 2015.). The process mapping is very good method for mapping as it is
hierarchical representation of the transaction within a process. It is very helpful for management
in order to get idea about the implantation of the procedures, time limit for the completion and
etc.
1.3 Evaluate the output of the process and the purpose of a quality gateway in the Operations
department of Nissan.
Every business process has to work in a way that it meets with its quality gateways as
maintaining the quality standard plays vital role in building reputation and customer loyalty for
the organisation. Nissan deals with manufacturing and productions of cars so it becomes very
important for this to follow the quality standard at every level then only a satisfied customer
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would be generate. Because of the importance of the quality standard the management of Nissan
focus on the customer requirements and designs accordingly, the servicing unit works in a very
effective manner to provide servicing (Dale et.al. 2016).
The various units in production department take care while performing its duties as painting,
assembling and other functions. These usages of the quality gateway are really helpful in lots of
ways as it saves the labour efforts which are extra, apart from that money and time are also can
be saved. If the operations would be performed in effective way with highly standard of quality
the customer satisfaction and job satisfaction would be the outcome for Nissan.
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TASK 2
2.1 Design plans which promote goals and objectives for own area of responsibility
Objectives are really important things for development the overall personality as individual and
organizational development. A supervisor has his/her own duties, and objectives which need to
be achieved in proper manner. Objectives are the first step towards the achieving desired
outcomes.
This plan involves some stages which are discussed here, this plan is helpful in promoting goals
& objectives for own are of responsibilities;
Understanding & analysing – it is the basic and primary stage of making deeper
understanding the current situation in Nissan with analysing all the current factors
(Jordan and Lloyd, 2017)
Problem identification – it is the second stage where the hurdles, problems or obstacles
are identified with any area of business operations.
Research – in this stage the intense research is conducted for collecting the information in
terms of formulating the strategies for solving the hurdles.
Review – this review involves the understanding of the organisational structure because it
helps in achieving the objectives (Eisenbach et.al. 2017).
Monitor – this stage of monitoring involves monitoring the performance of every
employee which is beneficial for further planning.
Alternatives planning – it involves the formulation of various alternatives and then
choosing the most appropriate and suited one and its execution in correct and proper
manner.
Controlling – the last stage is controlling that involves the gap between the achieved one
and the desired one.
These steps are actually a good plan for promoting the objectives.
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2.2 Write at least three (3) SMART objectives relevant to your operational plan to align people
and other resources in an effective and efficient way.
Smart objectives are really helpful for achieving the desired result and outcomes so here the
SMART objectives plan is prepared for Nissan.
Table 2: SMART objective
Smart objectives
Specific In terms of specific objective Nissan has objective to offer quality service &
products for gaining full customer satisfaction and customer loyalty.
Measurable Nissan wish to be market leader so it wants to come from fourth position to first
position (Toffler, 2016).
Realistic Nissan has to follow the international quality standard and other international
standard for the growth and enhancing reputation.
Achievable To enhance the reliability of the firm.
Time bound Nissan follows the time standard and deliver the service & products on time apart
from that all customer issues are also handled within time limit so positive image
can be built (Hammond et.al. 2015).
2.3 Implement appropriate systems to achieve objectives in the most efficient way, on time, to
budget and meeting standards of quality associated with Nissan.
There are many systems which help to achieve the objectives in proper manner so Nissan has to
opt for the blend of that according to the needs or there is a system known as work breakdown
structure that is very effective as it provides four steps which makes process easy to achieve the
objectives. This breakdown structure can be applied in any operation o Nissan in order to
simplify and enhancing the efficiency.
The breakdown structure contains four parts;
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