Managing Business Activities to Achieve Results

The report focuses on managing business activities within ABC Company, a recruitment organization. It evaluates the interrelationship between various processes and functions, justifies methodologies for mapping processes to company goals, and assesses outputs necessary for building a quality gateway. The report also outlines plans to promote the company's objectives, recommends alignment of people and processes using SMART objectives, and discusses the implementation of systems for effective monitoring and control. Additionally, it addresses health and safety regulations and the importance of continuous evaluation and improvement in organizational practices.

Managing Business Activities To
Achieve Results

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Evaluating the interrelationship between different processes and functions of the company
......................................................................................................................................................3
1.2 Justifying the methodology used to map the process to ABC Company’s goals and
objectives.....................................................................................................................................4
1.3 Evaluating the output of the process and elements required to build a quality gateway.......5
2.1 Plan to promote goals and objectives of ABC Company .....................................................6
2.2 Recommendations relating to the alignment of people and processes with the help of
SMART objectives.......................................................................................................................7
2.3 Implementing appropriate systems to achieve objectives in the efficient way.....................8
2.4 Carrying out working activities meeting the operational plans through effective monitoring
and controlling.............................................................................................................................8
TASK 2............................................................................................................................................9
3.1 Designing systems for monitoring and managing quality standards ....................................9
3.2 Demonstrate a quality culture to ensure continuous monitoring, evaluation and
development of the process for the ABC company.....................................................................9
3.3 Recommend improvements which align with the organization's objectives and goals and
which result in improvements....................................................................................................10
3.4 Report on the wider implications of proposed changes within ABC Company..................10
4.1 Carry out risk assessments as required by legislation, regulation and organizational
requirements...............................................................................................................................11
4.2 Demonstrating health and safety regulations, legislation and organizational requirements11
4.3 Carry a systematic review on organizational health and safety policies have applied
effectively or not........................................................................................................................12
4.4 The practical application of health and safety policy within ABC .....................................12
CONCLUSION..............................................................................................................................12
REFERENCE.................................................................................................................................14
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Illustration Index
Illustration 1: Organizational Structure...........................................................................................4
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INTRODUCTION
Managing business activity involves use of technology to define and analyze various
opportunities and risks in the company in order to maximize profitability as well as efficiency.
Managing activity to achieve results focuses on successful planning and management of work
processes. Also in this, employees are persuaded to consider interrelationship and consequence
of business process as well as to implement operational plans. The report is based on managing
activities of ABC Company that is a recruitment organization. Further the report will include
map process and also will evaluate output as well as elements required to build a quality
gateway. Later it will implement appropriate systems of achieving objectives in the most
efficient way. The report will demonstrate quality culture to ensure continuous monitoring,
evaluation etc. At last, it will include plan for carrying out practical applications of health and
safety policies within the organization.
TASK 1
1.1 Evaluating the interrelationship between different processes and functions of the company
(Source- Functional Departmentalization Structure, 2016)
ABC Company follows the functional structure within the workplace. As an operational
manager of ABC Company I have come across the interrelationship between different processes
and functions of the company. In such type of structure, entire organization is divided into
different departments. This type of organizational structure tends to be effective when an
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Illustration 1: Organizational Structure

organization does not have large number of products or services. It is more effective in stable
environment where changes do not take place frequently. All the departments are interrelated to
each other as CEO gives direction to each department head. All departments work for achieving
the common goals. While performing marketing activities, the marketing department has to be in
connection with other departments such as production division will help to know about the
company’s productivity and further requirement of human resources. HR department is also
connected with each department as it communicate with all to find out the future needs and
demands of human resources within the organization. It also plays an important role in
monitoring activities and performance scale of employee’s working within different divisions of
the company.
1.2 Justifying the methodology used to map the process to ABC Company’s goals and objectives
ABC is a recruitment organization which meets the needs of potential employees. It fulfills
the demand of clients by providing supply of proper quality of manpower. Vision: Vision of the company is to become a leading recruitment agency in the UK.
Vision statement of cited entity reflects its desire to build a world without unemployment. Mission: Mission statement of ABC Company is to highlight its commitment related to
provide the best services to various corporations by ensuring supply of supreme quality
of human resources. Organization aims to provide suitable jobs to job seekers. Core objective: Long term objective of business is to maximize the wealth of its
stakeholders. Further, it also focuses to maintain sound business relationship with other
corporations that are receiving services from ABC Company. It has also an objective to
retain the competent and loyal employees within the enterprise.
 Values: Core value of cited entity is to provide maximum support to the society while
functioning in the different market. Further, it focuses to work with high integrity and
enthusiasm as well as assure excellence by being the best that they can be and strive to
become more.
ABC Company assure that its business functions are performed by considering the
aforementioned aspects. It further uses process map for its core functions. Here, process map
refers to the sequential functions to attain the desired results. It further states how various tasks
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are practically executed within the business in order to attain the strategic goals. Following uis
the process map used by the organization to recruit the best candidates for its clients.
1.3 Evaluating the output of the process and elements required to build a quality gateway
With the help of well-defined process, ABC Company will be able to attract competent,
qualified and skilled candidates for its client institutions. It ensures that quality of services
offered to business partners will be the best. This will further lead to provide maximum
satisfaction among clients and job seekers. The process map will also serve as a guide for the
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employees so that they can achieve the set goals of business and recruitment of the best
candidates for business clients can be done. By providing effective services to its customers
(both organization and individuals), ABC can enhance its market share and build strong
reputation in front of other businesses. Overall, there will be favorable and positive output of the
identified process.
Further, quality gateway refers to the focal point in the company whereby all the business
activities must pass so as to become the component of specifications. The main objective of
using quality gateway is to identify inefficiencies at the proper time. ABC Company uses quality
gateway to identify the incompetent prospects for the client organization so as to avoid false
impression about the services offered by them. The organization assures that candidates are
chosen as per the needs and specifications of the client firm. If business requires staff for the
vacant post of marketing and ABC hires a candidate specialized in finance field then this wrong
selection will result to dissatisfaction among the clients and negative image of brand in the
market. With the help of quality gateway, company can avoid such issues. Further, there are
different components that must be considered while building a quality gateway such as close
supervision, rechecking, matching the accomplished results with the expected one etc.
2.1 Plan to promote goals and objectives of ABC Company
In order to achieve the pre-determined objectives, the company is required to make plan
which will include following stages:
Identification of the key issues faced by
ABC Company
The main issue faced by entity is lack of
leadership. At present, company is using
autocratic leadership style. There is lack of
motivation among employees. Communication
within the entity is poor. Also, the employees
are less trained.
The various possible solutions to resolve the
present issues
Participative leadership and Maslow's
motivation theory can be used for the better
future of the company. ABC should also think
about making changes in structure. Needs of
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employees must be identified and fulfilled.
The selection of best alternative The management can select the best solution to
get fruitful outcomes. For example, Use of
Maslow's theory etc.
The implementation of the solution within
the company:
The manager of ABC Company should assure
about the proper involvement of employees in
the implementation of identified plan.
Proper follow up and control of plan This step will assure that the plan is not
deviating in any term.
2.2 Recommendations related to the alignment of people and processes with the help of SMART
objectives SMART objectives will help ABC recruitment firm in setting specific,
measurable, attainable, relevant and time bound goals for the business. These can be as follows:
 To form coalition with 20 company in 1 year in order to expand business.
 To use both indirect as well as direct marketing channels in 7 months for attracting
maximum number of clients and job seekers.
 To improve the quality of services offered to the client organization and individuals.
 To increase the market share by 15 % in 1 year.
 To provide job opportunities to 100 candidates in 5 months.
To increase the level of employee retention within company in 8 months by 5% from the
present.Considering the above objectives, following recommendations can be suggested to ABC
Company:
 To use need based training and development sessions for employees so that they can
perform their work effectively.
 To focus on time management techniques so that desired objectives can be attained
within the desired time frame.
 To form alliance with leading management colleges so that job opportunities can be
provided to their (Chang, 2016).
 To promote the services offered by ABC Company on social networking sites so that
maximum clients and job seekers can be benefited.
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 To focus on quality management approaches like bench marking, six sigma, total quality
control etc. to enhance the quality of business processes.
To use non-monetary as well as monetary incentives to increase employee satisfaction and
retention (Harris and McCaffer, 2013). 2.3 Implementing appropriate systems to achieve
objectives in an efficient way
Following aspects can be considered by ABC to attain its objectives in an effective way:
By using time
management
techniques
With the help of time management techniques, ABC can attain its set
objectives within the desired time frame. Further, time management will
help the workers in completing the allocated task or project on time. It
further involves use of techniques like work chart, prioritization of work
etc. which enable the employees in performing work as per the priority
and significance of business (Diaz-Fernandez, Panama-Reyes and Valle-
Cabrera, 2016).
Enhancing communicationEffective communication between
management and employees will help in enhancing the satisfaction level
of human assets within ABC. Employees can give their creative ideas,
suggestions etc. that can be considered by company while performing
business processes. This will boost the morale of employees as they will
feel valued for being a part of ABC. Hence, employee retention can be
assured.
2.4 Carrying out working activities meeting the operational plans through effective monitoring
and controlling
Operational plan is a tool which directs the day to day activities of organisational staffs.
These activities help in achieving the goals and objectives of the firm. Various activities related
to this can be as follows:
 Regular team meeting- Team meetings are to be carried out in the regular time period
either annually or monthly. This will help in attaining grievances by maintaining regular
communication among the employees and employers (Zairi, 2012).
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 Coaching and monitoring- The firm can itself train candidates as per the requirements
of the business. This will help in managing time as well as ABC will be able to maximize
the number of recruitments within the firm. This will help in increasing the customer base
and reputation of the company.
TASK 2
3.1 Designing systems for monitoring and managing quality standards
 To improve the quality standards, organization can go for implementing various
steps:Here, vision, mission and values of ABC organization are clarified. In this,
organizational strategies are made as well as employees orientation is conducted.
 After clarifying the vision and mission, critical success factors are analyzed to determine
that the company will meet success or not. Factors such as financial performance,
consumer satisfaction, market share, recruitment of employees are included in it (Ahi and
Searcy, 2013).As an operating adviser of ABC Company, I will look forward towards the
most appropriate market segments for recruiting employees at the workplace. A meeting
will be organized with various companies to know about their requirements related to
employees. Feedbacks are obtained by focusing on consumer group and in case of ABC,
business clients are considered for the same.
 After that, survey tools are identified and on that basis, survey is conducted on each
consumer group. After that, the organization is required to focus on negative feedback in
order to overcome problem associated to that. Another survey will be conducted after the
period of 12-18 months (Lin, 2013).
3.2 Demonstrating a quality culture to ensure continuous monitoring, evaluation and
development of the process for the ABC Company
As an operating advisor of ABC Company, I will present a quality culture to ensure the
continuous evaluation, monitoring as well as development of the company. Culture of the
organization depends on its employee’s beliefs, behavior, attitudes, assumptions etc. Attitudes
and practices of an organization are reflected by its employees. As it is a recruitment firm so it
should focus on conducting training and development programs for its employees. ABC
organization is a recruitment firm so it should focus on implementing and designing the
approaches of managing employees. This will lead to gain the objective of competitive
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advantage related to strategic HRM. Human resource management plays a vital role in the
evaluation and monitoring of the firm. It is concerned of managing and motivating human
resources in the organization (Marcelino-Sádaba and et.al., 2014).
3.3 Recommending improvements which are aligned with the organization's objectives and goals
As it is mentioned above, ABC Company has a target of doing partnership with 20
companies within one year. Right now, it is following on autocratic leadership approach that is
resulting in ineffective management. So, it should change its leadership style from autocratic to
participative (Garrison, Kim and Wakefield, 2012). It will help in improving internal
management of ABC Company. In order to improve external management of the organization, it
should provide off the job training to the potential candidates. The organization should consider
and determine the requirements of employees related to its client companies. ABC Company
should also focus on direct as well as indirect marketing channels so that maximum companies
as well as employees can be attracted towards the recruitment services.
3.4 Reporting on the wider implications of proposed changes within ABC Company
A report can be provided on the recommended changes for the organization. Implication
of the target set by the organization will lead towards increasing in demand as well as revenue of
the business. In order to complete the target, organization will put its efforts to promote its brand.
This will lead to increase awareness about the firm. Implication of promotional activity will
attract companies as well as potential candidates (Abu-Saifan, 2012). This will further lead in
raise demand of the organization in the market. It will also help to achieve its target of attaining
20 companies within a year. Another recommendation is about the change in leadership style of
the organization. Implication of this may bring positive changes in the internal management of
the organization. As there is lot of inconveniences happening in the organization and it is
following autocratic leadership style which is a dominating approach. So, it should replace it by
participative style in which both clients and potential candidates can get opportunities to come
and participate in decision making process. It should also provide off the job training to the
potential candidates as per the requirements of its clients.
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4.1 Carrying out risk assessments as needed by legislation, regulation and organizational
requirements
Following plans can be implemented by the organization to carry out the risk assessment
according to various legislations:
Identification of
risk
First of all, management of ABC Company is required to identify risk at
office premises. It can analyze various hazardous substances and workers
that may get exposed to hazards (van Hemert, Nijkamp and Masurel, 2013).
Implementation
of solutions
After choosing proper solution to overcome risk, it has to implement
measures related to health that should be set on priority basis and specify
that how risk is to be mitigated and when it should take place.
Propose solutions to mitigate: In this stage, ABC Company is required to
analyze and identify the measures to the problem. This has to be done by
consulting the people those have been affected by hazardous substances.
Measures will have to be taken accordingly (Ibrahim, 2015).
4.2 Demonstrating health and safety regulations, legislation and organizational requirements
There are various health and safety legislations that an organization should implement
within the workplace. These are as follows:
Workplace Regulations Act, 1992- Following legislation is concerned with the working
environment of the organization. According to the act, it is the employer’s duty to keep its office
premises safe and suitable for employees. It covers the aspects of ventilation, work station
seating, floor conditions, room dimension, space, cleanliness etc.
Health and Safety act Work Act 1974- This Act has placed duty on employers for
ensuring health, safety as well as welfare at work. It includes safe operations and maintenance of
working environment, safe usage and maintenance of safe access etc. It also influences to
provide adequate training to staff regarding health and safety.
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