ABC Company - Managing Business Activities to Achieve Results Report

This report focuses on managing business activities to achieve organizational success, using ABC Company, a recruitment firm, as a case study. It examines the interrelationships between different departments, such as marketing, production, and finance, emphasizing the importance of coordination for achieving goals. The report outlines methodologies for mapping organizational objectives, including the DMAIC method, and evaluates the output of processes and quality gateways. It delves into designing plans to promote goals, writing SMART objectives, and implementing systems for efficient objective achievement. The report also covers managing quality standards, fostering quality cultures, and reporting on the implications of proposed changes. Furthermore, it assesses risks, reviews health and safety policies, and provides practical applications for workplace safety. The report underscores the significance of effective monitoring and control in meeting operational plans and maintaining quality standards for organizational success.

Managing Business
Activities To Achieve
Results

Table of Contents
INTRODUCTION...........................................................................................................................4
TASK 1............................................................................................................................................4
1.1 Interrelationship between different process or function of the organisation.........................4
1.2 Methodology that is used for mapping the organisation 's goals.........................................5
1.3 Evaluate output of process and quality gateways..................................................................6
TASK 2............................................................................................................................................6
2.1 Designs plan which promote goals for own area of responsibility.......................................6
2.2 Write SMART objective for aligning the people and other resources..................................7
2.3 Implementation of system for achieving the objectives efficiently......................................7
2.4 Carry out work activities for meeting the operational plan through effective monitoring
and control ..................................................................................................................................8
TASK 3............................................................................................................................................8
3.1 System for managing or monitor the quality standards.........................................................8
3.2 Quality cultures for ensuring continuous monitoring, evaluation and development of
process.........................................................................................................................................9
3.3 Improvements which align with organisation 's goals which result is improvements........10
3.4 Report on implication of proposed changes.......................................................................10
TASK 4..........................................................................................................................................11
4.1 Assessment of risk as per legislation ,regulation or requirement of the organisation.........11
4.2 Health and Safety legislation that is applicable in the organisational.................................11
4.3 Systematic review of organisation safety policies to ensure that they are effective..........12
4.4 Practical application of health and safety policies at work place........................................12
CONCLUSION..............................................................................................................................12
REFERENCE.................................................................................................................................13

INTRODUCTION
Managing business activities is the most important factors for the organisation for getting
success in the market. It is helpful in improving the performance and managing all activities so
that employees will produce best result and company will get success. In an organisation ,there
are many no. of activities that need to be managed for getting efficiency and effectiveness in the
working of the organisation (Jeston and Nelis, 2014). There are many activities like strategic
function or operational function for improving the quality of the organisation. This project report
is based on ABC company which is a recruitment company that are facing some issues in an
organisation like inadequate leadership ,ineffective management etc. This report explains the
relationship between different process or different function of the organisation and methods that
will evaluate that process of organisation is going on right pathway or not so that company will
get it's objectives along this it explains the system that will help in managing or monitoring the
quality standrads in the organisation.
TASK 1
1.1 Interrelationship between different process or function of the organisation
In ABC company ,there are many department like marketing ,financial ,production etc.
that helps the organisation to accomplish the goals or objectives. For achieving this ,there are
many different different process or function that helps the organisation. Organisation process
involves many tasks or works that helps the company in achieving the objectives. In organisation
function there are group of person that have same skills and expertise that helps the company in
achieving the results and increase the efficiency and effectiveness of the organisation (Zairi,
2012). So here it is required that there should be proper coordination between the all department
that will help in increasing the good relationship among various department. In an organisation
there are interlink among various department function or process like-
 Marketing department analyse the market in which it identifies that what is the demand
of the products ,customers behaviour and it promotes the goods and services .And
production department will produce the goods and services according to report of the
marketing department and at last financial department will give the amount for all the
activities that will carried out by the marketing or production department.
◦ So in an organisation ,all department are interlinked with each other.

1.2 Methodology that is used for mapping the organisation 's goals
Mapping of the organisation 's goals is very important because it ensures that process or
working of the ABC company is going on the right pathway or not (Armstrong and Taylor,
2014) . It is helpful in understanding the whole process of of ABC company which is a
recruitment company. In other terms ,it can be say that it is tools and techniques that is used for
understanding the process of the company. It convert the process or workflow of the company in
to visual diagram. DMAIC is a method that is used for mapping the goals and objectives. This
method is used by ABC company in mapping the process or goals and objectives which are as
follows-
 Define phase – In this phase Objective is defined with their process to all members of the
company. ABC company have objective to increase customer satisfaction and remove all
deficiencies from the organisation. At this stage ,manager will define the process of
mapping like flow chart or control chart etc.
 Measuring phase- At this phase data is collected for evaluating that performance is done
that will help in meeting the objectives.
 Analysing phase - In this data is evaluated that is collected during the measuring stage
and evaluates how process will help the organisation in meeting the objectives.
 Improve phase - In this it finds the best solution and maps the process or evaluate the
improvements.
1. Control phase – In this ABC company controls or maintains the process (Wheelen and
Hunger, 2011) .
1.3 Evaluate output of process and quality gateways
There are many steps that ABC company can use for evaluating the output of process
that will help in achieving effective and efficient management. Quality gateways helps in
providing the information that is required to the ABC Company and it provides the information
in a easy way. In this information is related to the changes and developments in their sectors. It
tells to the company about any wrong things which has occurred at the initial phase.
Output of process is the last result of any activities. Before delivering any services or
goods to the consumers ,company should check the output of process for giving the best services
or customer satisfaction (Dumas and et.al., 2013). Evaluating the output process is very
important factors that helps in improving the performance of the company and increase the

efficiency and effectiveness of the organisation or the management. If ABC company will not
check the output then employees will work in their manner what they want to do and will not
produce the desired result. It also helpful in achieving the desired result.
TASK 2
2.1 Designs plan which promote goals for own area of responsibility
ABC company has objective to increase the customer satisfaction and improve the
efficiency and effectiveness of the organisation. In an organisation area of responsibility can be
anything like market research ,customer orientation ,customer satisfaction etc (Kirchmer, 2012).
There are many types of tools and techniques that ABC Company can use for promoting the
goals and objective of the company which are as follows-
 Company can do brainstorming of the employees for improving the performance that will
also helpful in promoting the goals and objectives.
 Company can fill the forms from the employees.
 It can do value chain analysis that will help in identifying the primary and supporting
activities.
 It can also promote the goals and objectives through quality control.
 It can also promote through critical path method and Programme Evaluation Review
Techniques. In CPM method ,company analyse the activities required and time required
for completing that activities (Monczka and et.al., 2015).
And in PERT method, it is used to coordinating the various activities of the project for achieving
the desires result.
2.2 Write SMART objective for aligning the people and other resources
Objective means the desires that company want to achieve in future in an efficient and
effective manner. Every company should have the SMART objectives means objective should
be specific ,measurable ,achievable ,realistic and time based. ABC company have no SMART
objective that's why company 's management is not good and not able to get the success in the
market (Chang, 2016).
 S – It's stand for specific which means company 's objective should be specific and should
be known by members of the organisation.

 M – It's stands for measurable which means objective should be measures in terms like
ABC company want to achieve 90% market.
 A – It's stands for achievable that means achieving the objective should be possible for
the company.
 R – It's stands for realistic that means objective should be real .There should be no
assumption in the objectives.
 T- It stands for time based which means objective should be achieved within a specific
time period.
So ABC company should have the SMART objective that can be achieved easily. It helps in
aligning the manpower or other resources in efficient and effective manner and achieving the
competitive advantages over the competitors.
2.3 Implementation of system for achieving the objectives efficiently
For achieving the objective in efficient manner and with in budget ,ABC company should
implement the system that helps in achieving the desired result. Company can use the following
system for achieving the desired result which are as follows -
 Value added chain system - with this system , ABC company can create value for the
customers and is helpful in purchasing the good quality of raw material and supply of
goods and services. It helps in identifying the primary or supporting activities. Primary
activities includes administration ,human resource management ,sales etc (Burgstahler
and Eames, 2006). while supporting activities includes inbound or outbound
logistics ,sales and services etc.
 Total quality management – With the help of this ,ABC company will be able to take
contribution of the employees or stakeholders in meeting the desired result in an efficient
manner and with the set budget.
 Quality circle- In this , there are consist many no. of people or employees who are ready
for contributing in meeting the desired result voluntarily. It helps in evaluating and
controlling the process of the company.
2.4 Carry out work activities for meeting the operational plan through effective monitoring and
control
Monitoring means that manager of ABC company should check the process of the
company and evaluates that process is performing according to the standards or not. This process

will help the company in achieving the desired result or not (Michael Geringer, Beamish and
DaCosta, 1989).while in controlling Manager of the company controls the activities of the
process and if process are not according to the standards then manager takes effective action for
achieving the desired result. There are many types of work activities that is helpful in achieving
the desired results which are as follows-
 Gantt chart – It is like a bar chart that shows the start and finish time of activities of the
project in graphical representation. It is very useful in planning the project and it defines
the sequence of activities that is carried out in the project.
 Score cards -when activities are going on of the project then manger of the organisation
should made the score cards of the performance of the employees and if any employees
are not working according to the standards then should take corrective action for
achieving the desired result.
 Work breakdown structure.
TASK 3
3.1 System for managing or monitor the quality standards
To maintain the quality standards in the goods and services or in the work performance is
most important factors for achieving the success in the market. There are many resources and
system or tools that can manage or monitor the quality standards of the goods or services. For
improving the management system or other things ,ABC company should adopt the following
any one system or tools which are as follows
 Just- In -Time - with the help of this ,company can maintain and monitor the quality
standards in the goods and services. It is an inventory strategy that increases the
efficiency of the employees (Spekman, Kamauff Jr and Myhr, 1998). Through
this ,company will receive the goods only when there are needed for production process.
It reduces the inventory cost.
 Quality control- It is very important for a company .for this there should be computer
system at every stage that will check the quality control.
 Six sigma – It is tool or technique that is used for improving he quality standards or
process. It mainly focused on the customer's requirements , customer retention, and

improving the standards of goods or services or the process (Lumpkin and Dess, 1996). It
is a statistical methods for improving the standards and removing the defects.
3.2 Quality cultures for ensuring continuous monitoring, evaluation and development of process
Quality improvement is very important and it is a continuous process in ABC company.
In total quality management system ,it is the responsibility of all the members in the organisation
to work together and coordinate with each other so that it can achieve the desired result and can
improve the quality standards (Tan, 2001). Total Quality Management will be difficult if there is
no proper cultures like languages ,communication etc. So in an organisation there should be main
focus on the cultures that will improve the quality standards that is monitor or development
process. ABC company may take many steps for ensuring that there is proper
monitoring ,evaluating or developing the quality standards.
 Monitoring – ABC company should monitor the quality standards time to time .For this
company should do the following things -
1. It should provide the training to the employees.
2. Communication ,behaviour etc. should be monitored.
3. There should no biasness.
 Evaluating – Company should evaluate the quality of the goods and services. Company
should hire that person that will be able to reduce the cost and inspection helps the
company in reducing the unnecessary cost of the company.
 Development – In TQM, there are a principles that saves the main authority. The
principle is that no process or quality can be improves continuously until and unless there
is interdependence ,interpersonal relationship among employees (Kaplan and Norton,
1998).
3.3 Improvements which align with organisation 's goals which result is improvements
There are many system that helps the company in improving the process. ABC company
can use Six sigma theory for improving the process or quality of the goods and services.
 Six sigma is tool or techniques that is used for improving the quality standards or
process. This will help the company in achieving the desired result. This will bring ABC
company business process towards null defect means if company is using this then it will
help in aligning the resources with organisation objectives. ABC company have objective
is to improve the business 'process that are facing by the ABC company so that company

will become more productive ,efficient so as to achieve the customer satisfaction and
loyalty towards the company (Lorenzoni and Baden-Fuller, 1995).
 For improving the process ,ABC company should improve their manufacturing process
and cut down it's unnecessary cost and should provide the training to the employees so
that they can work in effective and efficient manner.
 Company should focus on the marketing of it's products or services. Company can do
marketing in domestic or international marketing and give offer to the customers for
attracting it and increases the customer satisfaction.
3.4 Report on implication of proposed changes
Today time is changing time and every company have to adopt this for getting success in
the market .ABC company is using six sigma theory for the improvements in the
management .this theory is very beneficial for ABC company because it helps the company in
improving the recruitment process and protects from hiring the unskilled or inexperience
people that helps in increasing the profit or sale and increasing the efficiency and effectiveness
of the employees that will help in meeting the operational requirements (Jeston and Nelis, 2014).
The six sigma theory gives many benefits to ABC company which are as follows -
 It protects it to hire the unskilled and inexperience people that helps in increasing
efficiency of the organisation.
 It helps in generating revenues and efficiency.
 It reduces the customer complaints.
 It helps in reducing the wastages and provides clear vision or objectives to allmembers of
the company.
TASK 4
4.1 Assessment of risk as per legislation ,regulation or requirement of the organisation
Every company have to follow legal laws ,regulation etc. related to the employment .In an
organisation there are many types of risk involved that affect the human life .Anything can be
happened at the work place like accidents ,fire ,exposure and any hazardous issues that affects the
individual. So for preventing ,company should provide the training to the employees so that they
can save themselves from this danger and can give response to it (Zairi, 2012).

So manager should tell to the employees that how to perform work and provide all
necessary things that are required while doing work like helmets ,gloves ,ear covering ,belt etc.
There are many laws that protects the employees from any hazardous situation which are as
follows -
 Health And Safety Act 1974- Assessment of risk is very important for the employees as
well as for the organisation. Company can protect itself by this act that are provided by
the government. This act protects those person who are working in the organisation or
visitors etc. According to this act Company have to show some symbol or have to write
text in the organisation like in the case of fire don't use lift and follow the green signals
or emergency doors etc.
4.2 Health and Safety legislation that is applicable in the organisational
According to Health And Safety Act 1974 every company have to provide the safety to
all employees ,visitors ,stakeholders etc.
Duties of employer-
 The employer should provide guarantee to the employees 'safety and provide all
necessary equipment to the employees like helmet ,gloves etc. and provide all necessary
information about the use of plant etc. And write down all instruction in emergency
situation (Armstrong and Taylor, 2014).
Duties of employees -
 Employees should read the instruction carefully that how to use the plant and equipments
etc.
4.3 Systematic review of organisation safety policies to ensure that they are effective
For systematic review of organisation safety policies of ABC company ,it should have a
statement that contains name of the company ,address of the company and contain what should
be provided by the company in case of emergency situation. The company can give the insurance
policies to the employees that ensures the employees about their health and safety (Wheelen and
Hunger, 2011). They will ensure that if any emergency will occur then they will get insurance
amount .This policy will be effective in production department and should provide the training to
them.

4.4 Practical application of health and safety policies at work place
Being a manager ,he should follow the following things -
 Before giving the joining to employees ,their medical check-up should be done.
 Should identify the risk and find out the way for eliminating it.
 Putting the equipments that will help in protecting the employees from risk.
 Establish the training programme on risk assessment and identify that who are in risk and
take corrective action (Dumas and et.al., 2013).
CONCLUSION
Managing business activity is very important for getting success . ABC company will be
better or improve if it will go through interrelationship process .Above project has concluded that
if it will follow the good quality control system like Six sigma theory ,Gantt chart then it will get
efficiency and effectiveness in the business process or can maintain the quality standards. Along
this if ABC company will follow the health and safety rules then it will make the good working
environment and improve the policies related to the health and safety.
REFERENCE
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Armstrong, M. and Taylor, S., 2014. Armstrong's handbook of human resource management
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Wheelen, T.L. and Hunger, J.D., 2011. Concepts in strategic management and business policy.
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Dumas and et.al., 2013. Fundamentals of business process management (Vol. 1, p. 2).
Heidelberg: Springer.

Kirchmer, M., 2012. Business process oriented implementation of standard software: how to
achieve competitive advantage efficiently and effectively. Springer Science & Business
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Monczka and et.al., 2015. Purchasing and supply chain management. Cengage Learning.
Chang, J.F., 2016. Business process management systems: strategy and implementation. CRC
Press.
Harris, F. and McCaffer, R., 2013. Modern construction management. John Wiley & Sons.
Zang, A.Y., 2011. Evidence on the trade-off between real activities manipulation and accrual-
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Michael Geringer, J., Beamish, P.W. and DaCosta, R.C., 1989. Diversification strategy and
internationalization: Implications for MNE performance. Strategic Management
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Spekman, R.E., Kamauff Jr, J.W. and Myhr, N., 1998. An empirical investigation into supply
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