ICON College HND Business Project: Managing a Successful Business

This report details a business project focused on diversity and equality within Tesco. It begins with an introduction outlining the project's aims and objectives, followed by a literature review exploring the concepts of diversity and equality in the workplace, and strategies for maintaining them. The report includes a project management plan with cost, scope, and time considerations, along with a work breakdown structure and a Gantt chart. The methodology section explains the research approach. Data interpretation is presented, and the report concludes with recommendations and reflections on the project's outcomes and challenges. The report covers key areas of project management like project planning, execution, and analysis, offering insights into how diversity and equality initiatives can be implemented and managed within a large organization like Tesco, along with the challenges faced.

Managing a Successful
Business Project

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1 ...........................................................................................................................................3
P1 Developing project aims and objective .................................................................................3
LITERATURE REVIEW ...............................................................................................................4
P2 Produce a project management plan .....................................................................................5
P3 Work Breakdown structure and Gantt Chart ........................................................................7
TASK 2..........................................................................................................................................10
P4 Research methodology ........................................................................................................10
TASK 3..........................................................................................................................................13
P5 Data Interpretation ..............................................................................................................13
P6 Recommendation and Conclusion ......................................................................................22
TASK 4 .........................................................................................................................................23
P7 Reflection ............................................................................................................................23
CONCLUSION ............................................................................................................................23
REFERENCES..............................................................................................................................24
APPENDIX I.................................................................................................................................26
APPENDIX II................................................................................................................................28
Template for Performance Review to be attached with the report by the learner:........................28

INTRODUCTION
TOPIC: “Equality and diversity in the workplace- A case study on TESCO”.
The term diversity and equality are considered as one of the integral component within an
organisation. However, the aim or purpose of diversity and equality are almost similar i.e.
ensuring that everyone accessing same opportunities and also acquiring fair treatment form the
management. Yet there is a slight differences among these two concept viz. The word diversity
means comprises of different gender, culture, age, religion, language, abilities, race, caste, creed
and etc. with an aim of placing positive value on such differences for accomplishing business
goal or objective without any hindrances and differences among manpower. On the other hand,
the aspect of equality refers to ensuring that each individual at workplace obtain equal
opportunity and are not treated differently or discriminated against their characteristic or
attributes (Araten-Bergman, 2016). Hence, combination of both the term benefit establishment in
an impressive manner as it motive managers to accept and respect every personnel and also
providing equal opportunities at workplace for the enhancement of establishment and also for
individual performance among competing industry. In context of this research, Tesco company
has been considered which is one of the multinational groceries and general merchandise retailer
in UK industry. It is established in the year of 1919 and deliver broad range of commodity like
clothing, electronics, financial services and many more across the world by maintaining best
quality of product or services. In this report, it involves project aim and objectives, developing
project management plan, producing Gantt chart and work breakdown structure. Moreover,
implication of appropriate research methodology and interpreting the collected data by using
relevant tools. Finally, providing suitable recommendation for further improvement and also
providing reflection in which they share their experiences for achieving best result in a given
time duration.
TASK 1
P1 Developing project aims and objective
Research Aim
The aim of this research is “To investigate the influence of diversity and equality within
organisation. - Case study on Tesco”
Research Objective

 To study the concept of diversity and equality at workplace.
 To identify the strategies that can be implied by TESCO to maintain diversity and
equality and to attain competitive advantage.
 To determine the challenges face by TESCO to maintain diversity and equality at
business premises.
Research Questions
 What do you understand by the concept of diversity and equality at workplace?
 What are the strategies that can be implied by TESCO to maintain diversity and
equality and to attain competitive advantage?
 What are the challenges face by TESCO to maintain diversity and equality at business
premises?
LITERATURE REVIEW
Concept of diversity and equality at workplace.
In the views of Angel Sharma, 2016, In an organisation the term Diversity and equality
plays a important part as it motivate management to generate better relationship among
personnel and also to improver overall productivity of organisation in an amended way (Boehm
and Dwertmann, 2015). Hence, these terms are not similar in nature as it contain its own
features and understanding towards accomplishing company's objective in an effective way.
Additionally, diversity is a combination of race, colour, religion and other traits while equality
means rendering fair treatment and opportunities to every personnel irrespective of religion,
language, caste, culture (Managing diversity and equality in the workplace, 2016). Therefore,
adopting of both the concepts enable organisation to place their brand in a aggressive and
competitory perspective as well as can generate collaborative or extremely cooperative working
condition among employees. With the help of this, firm can attain sustainable growth and
profitability ratio among competitors in an improved manner.
Strategies that can be implied by TESCO to maintain diversity and equality and to attain
competitive advantage.
According to Louise Petty, 2016, For acquiring improved level of profit margin within
current industry, the view of diversity and equality has a significant role as it help organisation.
Along with this, it motivate manager to provide equal opportunity and enormous growth
platforms which lead them to generate healthy relationship among manpower in a better manner.

However, there are various strategies which is related to diversity and equality that act as a
guidance and direction to firm for obtaining profit maximisation in an amended mode.
Additionally, some of the strategies are providing suitable training and development program,
rewarding each manpower in equal manner, giving equal growth platforms and many more
which help organisation to create improved level of collaboration and coordination among team
members (How Equality & Diversity Improves Your Workplace: Examining the Benefits, 2016).
Therefore, these strategies assist establishment to improve its overall productivity and
profitability ratio in an innovative or creative style.
Challenges face by TESCO to maintain diversity and equality at business premises.
AS per Mark Eltringham, 2016, An establishment undergoes various issues while
handling equality and diversity into their functional unit that directly influence its brand image
and productivity. Apart from this, some of the difficulties are gender equality, employee mental
state in accepting other opinion or ideas, differences in languages and so on. However, it may
create conflicts, disputes, misunderstanding, dissatisfaction, grievances and etc. which decrease
firm's productivity and proficiency ratio (Disabled workers continue to face barriers in the
workplace, 2016). Therefore, taking corrective course of action help administration to enrich its
market share or size in an amended way. Some of the ways are rendering equal opportunity,
recognising the effort of every personnel and many more which enrich overall sales performance
of company and also build a better relationship among manpower in a trenchant way.
P2 Produce a project management plan
PMP is termed as a confidential or classified document in which it displays the whole
information of project activities in the form of blueprint for achieving desired outcome in an
trenchant mode (Erickson and et. al., 2014.). Moreover, it provide proper guidance and
direction to researcher in order to carry out each activities in a given time duration without any
obstacle or difficulties among personnel. Apart form this, it encompasses different strategies and
plans that benefit organisation and project manager to execute the task among team members in a
impressive manner. However, it involves various types of components such as cost, risk, size,
scope, budget and so on. Therefore, as per Tesco researcher, they make an effort to produce a
project development plan which is described below:
Cost: It is one of the basic element during conducting a research as it is refer to those
aspect which states that a value of a amount which is needed to accomplish a pre defined goal or

objective in an reinforced way. However, in relation of this researcher analysed the existing
market scenario and on the basis of take action to acquire fund from different sources like
friends, relative, peers. Hence, the approximate cost which is ascertained by researcher in
relation to this report is around £250. Therefore, by estimating the expense in advance help
investigator to carry out each project activities in a effective and better manner without any
obstacle.
Scope: The scope of this current research is wide and large because existing industry
render enormous number of opportunities and chances to grow and explore the quality of specific
study in an efficient way. Hence, the major scope of present study is to examine or explore the
importance and effect of diversity and equality over organisation's potentiality in attaining
sustainable growth and also to enrich the overall performance of company in a impressive mode.
Furthermore, due to the broad scope of researcher, researcher was able to make use of various
opportunities for delivering appropriate strategies or ways related to diversity and equality in
order to enrich the overall productivity of organisation among competitors.
Time: This determinant is concern with those area in which it states the time period for
completing the peculiar work without any occurrence. However, due to the adoption of this
component, researcher is able to produce better quality of project in order to obtain full level of
satisfaction from targeted respondents (Ewoh, 2013). Henceforth, in relation to this research,
investigator examines the duration of whole activities and make a decision of finishing this
project within 2 months period of time. Therefore, by determining the time period in advance
help investigator to acquire effective strategies or techniques and apply the same within current
study. Moreover, it lead them to impose their best endeavour towards an achievement of pre
determined objective or aim in a better manner.
Quality: It is one of the key element in organizing research study as it directly connected
with specified project productivity and value among market and personnel. Hence, in regard of
this research, investigator make an effort to apply relevant or accurate information or data
through various sources like newspaper or websites. With the initiation of such activity , it aid
researched to acquire positive response from targeted manpower and also can be useful for
further scholars for making their studies and research in a better way. Furthermore, project
manager impose several strategies or tactics related to diversity and equality that aid them to
enrich their overall execution in an impressive way.

Communication: This phase is one of the essential element in project management plan
because it help researcher to come over the issues like conflicts, disputes, misconception and so
on. However, the term communication is termed as a process or procedure to exchange certain
information or data in order to accomplish the task in an appropriate manner. Therefore, in
context of this research, researcher gathered all reliable content and conveys the same through
social media, email, mobile phone s to each manpower in a clear and transparent manner.
Moreover, manager of project also maintain a clarity and conscience in their communication
which lead them to accomplish their assigned activity in a desired time frame without any
obstacles or hindrances. Additionally, surveyor enlarge team members collaboration and
cooperation towards the fulfilment of work in a desired time limit (Hebl and Avery, 2012).
Risk: During the process of conducting current study, Tesco's researcher undergoes
through various kind of issues that entirely impacted over work performance and productivity of
work. Some of the difficulties were misconception, miscommunication, resistance to accept other
ideas which imposed negative effect over team members as well as organization brand image.
Hoover, for tackling over such risk, Tesco researcher adopted suitable actions that drive them to
attain better outcome in a desired time frame. Moreover, project manager also make an attempt
to invite its team members to take part in group discussion or presentation that help each
manpower to overcome over all conflicts, miscommunication effectively.
Resources: For conducting this present study, Tesco researcher hired highly skilled or
potential manpower who are able to contribute their best effort by sharing novel ideas or views
towards an obtainment of objective in a innovative style. Furthermore, project manager utilities
various diversity and equality strategies that empower them to generate a better relation among
personnel in an improved way.
P3 Work Breakdown structure and Gantt Chart
Gantt Chart is regraded as most productive and effective tool in executing the research
process as it mainly focussing over creating and developing a proper relation between activities
and time in order to accomplish the specified task in an efficacious mode (Henry And et. al.,
2014). Additionally, in this they demonstrate the data over x axis and y axis. Hence, in case of
current research, investigator make use of this component which enable them to convey the
information in a clear and easy manner and also to examine the whole project activity from
starting to the end in an amended way.

Work Break Down Structure
In this, the whole concept of particular topic has been divided or segmented into different
groups or activities that make complex study more simple and easy to understand. Hence, in
regard of this research, investigator utilise this structure into its research process which help
them to organise each activity in a structured way and also to achieve the task in a stipulated time
duration.
M1 Produce comprehensive project management plan, milestone and project schedule for
monitoring and completing the aims and objective of project
However, project management plan aid investigator to divide the complex project into
smaller division which help them to accomplish their goal in an trenchant manner. Along with
this, it empower them to generate proper coordination and healthy relationship among each
team member towards an attainment of project by sharing new or innovative ideas . Moreover,
adoption of Gantt chart help investigator to plan, organise and procedure the entire activities
efficaciously and amentaceous mode. Additionally, it allow researcher to assign the resource in
a correct way among personnel that motivate manpower to give their endeavour in achieving
best quality of project. Along with this, it aid them to overcome miscommunication and conflict
of interest among personnel that benefit researcher to carry out the work in a appointed time.

TASK 2
P4 Research methodology
Research methodology is viewed as one of the important aspect in conducting research as
it refer as a organised and systematic procedure or activity of searching information in order to
render better solution for specific research problem. Additionally, there are various methods to
collect data i.e. primary and secondary method (Hewins-Maroney and Williams, 2013).
Primary Data
This data is concern with those aspect in which data are collected for the first time and it
is not finished by any other researcher or scholars that is why it is also termed as first hand
information. The first benefit which primary data render is that it enable investigator to acquire
original and novel content regarding particular topic. In addition to this, data are collected in
different forms like questionnaire, observation, survey, focus group, interview and so on.
However, in context of this research, researcher make use of questionnaire that help them to
adopt different opinion, views, ideas about specified topic in an efficacious and timesaving
manner.
Secondary Data
This method data collection is also termed as a second hand information because
secondary data refers to those concept in which researcher acquires information or data from
journals, articles, newspaper, magazines, online sources and many more. Moreover, it also
available within market that means it is already attempted by some other scholar in respect of
peculiar topic. Hence, in regard of this research, investigator gain data from different websites,
online books, articles, journals and presented the views in the form literature review for attaining
desired goal or objective in a prescribed time duration.
Qualitative research
Qualitative research is also termed as exploratory technique as it encompasses an
identification of several characteristic, symbol, name and code. Moreover, this technique enable
researcher to adopt enormous amount of information and experiences in detail. IN addition to
this, it cost effective approach as well as assist investigator to develop research with relevant
information and data in an improved manner. IN case of this project, researcher makes an effort
to utilise qualitative researcher as it aid them to gain deeper apprehension of topic and also lead

them to produce accurate and reliable report in a given time limit (Houtenville and Kalargyrou,
2012).
Quantitative research
Quantitative research are the link with those technique in which data are expressed in
the sort of graph, chart, graphical presentation, number, statistical formulas and so on. Along
with this, quantitative technique help investigator to answer to several question such as how
many, how much and many more. IN reference to present case, organisation make use of such
type of data in attaining better quality of their project and also to provide amended level of
personnel satisfaction in a effective way.
Sampling
It is define as those procedure in which data are gathered by choosing respondents from
the wider number of population to attain better outcome in a ordained time. Additionally, it is
categorised into two types i.e. probability and non- probability. However, in relation to this
particular research, investigator use random sampling method of probability technique. With the
help of implying random sampling method, it enable researcher to render equal chances to
targeted personnel in terms of expressing their views or ideas for accomplishing the task in an
improved mode. Hence, researcher choose 20 respondents as a sample size from Tesco.
M2 Evaluate the accuracy and reliability of different research methods applied.
In the segment of research methodology, there are different types of method in gathering
information or data about particular topic. Some of them are questionnaire, observation,
interview, experimental design and etc (Jammaers, Zanoni and Hardonk, 2016). Moreover, each
of these methods has their own features, function, roles to execute and organise a research in an
effective manner. However, questionnaire has been considered as a more accurate and reliable
method compare to other research methods. The primal reason is that it incur less cost and also
help investigator to obtain results from online and mobile tool that assist them to cover wide
range of areas in an improved way.
Q1) Are you aware about the concept of diversity and equality?
a) Yes
b) No
Q2) Do you think that diversity and equality help organisation to reach its pre determined
goal in an improved way?

a) Agree
b) Disagree
Q3) What are the benefits which TESCO can acquire by the adoption of diversity and
equality within the working culture?
a) Enhanced brand image
b) Boost innovation
c) Enlarge proficiency margin.
Q4) What are the strategies related to diversity which TESCO can impose into its
functional unit?
a) Developing diversity based policies.
b) Inviting diverse personnel.
c) Rendering appropriate training and development programs.
Q5) What are the equality strategies which TESCO can implement within their business
function for enhancing overall performance?
a) Providing equal opportunities.
b) Equal rewrad system
Q6) What are the issues that TESCO face while maintaining diversity and equality
among personnel?
a) Gender equality
b) Linguistic barriers
c) Mental attitude of manpower
Q7) What all the steps which TESCO acquire in order to cope up with the challenges of
managing equality and diversity among employees?
a) Employee participation
b) Analysing the contribution
c) Implementing inclusion as a priority
Q8) Suggest suitable suggestion through which TESCO can manage diversity and equlaity
at workplace?