Analyzing and Managing Business Activities for ABC Company

This report examines the business activities of ABC Company, a recruitment firm facing challenges in leadership and ineffective management, leading to financial constraints. The report evaluates the company's structure, including the roles of key personnel like the owner, HR director, and finance manager, highlighting the interconnectedness of various business functions. It emphasizes the importance of an effective recruitment process and ethical practices, including the development of a quality gateway to identify suitable candidates. The report also addresses financial management strategies, outlining steps such as strategic planning, budgeting, and maintaining accurate financial records to improve financial performance. Furthermore, it explores the use of SMART objectives, total quality management, and other quality control tools to enhance business efficiency and achieve organizational goals. The report concludes with a discussion on the importance of work activities and quality standards in achieving success.

Managing Business
Activities To Achieve
Results

Table of Contents
INTRODUCTION...........................................................................................................................2
TASK 1............................................................................................................................................2
1.1...........................................................................................................................................2
1.2...........................................................................................................................................4
1.3...........................................................................................................................................4
2.1...........................................................................................................................................5
2.2...........................................................................................................................................5
2.3...........................................................................................................................................6
2.4...........................................................................................................................................7
TASK 2............................................................................................................................................7
3.1...........................................................................................................................................7
3.2...........................................................................................................................................7
3.3...........................................................................................................................................8
3.4...........................................................................................................................................8
4.1...........................................................................................................................................9
4.2.........................................................................................................................................10
4.3.........................................................................................................................................10
4.4.........................................................................................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................13

Illustration Index
Illustration 1: Organizational strcuture of ABC...............................................................................3
1

INTRODUCTION
Managing or monitoring firm's activity with the help of innovative technology defines
and analyses critical opportunities and risks within firm to maximize its profitability and
efficiency. Human resource department plays a crucial role in managing the business activities so
that successful and resourceful planning can be maintained within firm. It involves different
functions such as operations, marketing, sales, finance and administration, etc. Management of
the firm identifies that all activities involved within firm are interconnected to each other and
thus, it needs to move in a sequential order (Forsgren and Johanson, 2014). Main focus of the
present study is based on ABC Company which is a recruitment firm and thus, faces serious
issues regarding leadership and ineffective management. Hence, because of such problems,
business faces different types of financial constraints. Report also describes significance of
business processes to identify the goals and objectives of organization. It also demonstrates
different rules and regulations stated by UK government in relation to the health and safety
within firm.
TASK 1
1.1
To evaluate the business structure as well as present culture within ABC Company,
different positions within firm are described underneath-
 Owner- It involves those individuals who reside at the top position and undertake a
strategic decision to obtain growth and success within firm. Top management helps in
managing and controlling the actions of different departments such as marketing, sales,
administration and finance (Achtenhagen, Melin and Naldi, 2013).
 HR director- It is the person who possess the authority to undertake recruitment and
selection process within ABC firm. They also involve different HR executives under
them to identify the supply and demand of skilled personnel in business.
 General manager- Such individuals possess the duties and responsibilities in order to
manage the business activities and direct personnel to carry out smooth functioning of
business to attain the organizational goals (Turner, Maylor and Swart, 2013).
 Supporting staff- It involves different individuals with different roles to manage the
operations of ABC Company in relation to identify the requirement of workers, providing
2

them training and development, etc. Therefore, such people play a crucial role in carrying
out business process in an effective way (Gustafson, 2012).
 Finance manager- It plays a crucial role within ABC Company in relation to manage the
financial operations such as inflow and outflow of cash so that profits can be gained by
firm.
 Staffing manager- It operates its duties under the HR Director of ABC firm and lays the
responsibility of identifying training and development requirements of employees,
demand and supply of workforce, etc (Maryska and Novotny, 2013).
Illustration 1: Organizational strcuture of ABC
§
It can be assessed that there is a strong relationship between functions and processes used
within ABC firm. Hence, through the given case, it can be assessed that cited enterprise
possesses different functions. Here, business possesses crucial function of recruiting skilled
3

candidates so that they can overcome ineffective management and leadership issues (Kothari,
Mizik and Roychowdhury, 2015).
1.2
Main aim of ABC firm is to possess an effective process by identifying the needs and
requirements of skilled candidates. Thus, such objective can be attained through carrying out
proper recruitment and selection process in regard to recruit best personnel. With the help of this,
direct relationship can be formed among employees and management to obtain the organizational
goals. It is also essential for the firm to carry out proper ethical recruitment practices so that
expert and skilled candidates can be selected. In context to this, HR professionals are required to
develop process map for the function of recruiting skilled personnel for the job and thus, fulfil
the needs and expectations of business clients (Epstein and Buhovac, 2014). Thus, such map
displays a wide number of activities that help firm to achieve the objectives in relation to fulfil
the aim and objectives. However, through complying with such type of practices, ABC Company
assists in meeting the requirements of organization. Hence, the identified methodology is suitable
and thus, it assists in fulfilling aim and objectives by hiring skilled workers within firm.
1.3
ABC Company needs to measure the components that are needed to develop a quality
gateway that helps in trapping the unsuitable needs as early as possible. Therefore, it aids in
preventing the wrong needs that is trying to undergo from the design and implementation. To
build a quality gateway, it consists of carrying out effective recruitment process for candidates so
that skilled individuals can be selected for the specific job. It is also essential to identify the
needs and requirements of workers so that it can be fulfilled within appropriate time to obtain the
desired results (Matten, 2015). One of the most crucial elements adopted by ABC firm is
searching and assembling the database of employees in order to build a quality gateway. Within
such element, it assists business to create a huge database of personnel and thus, carries out
selection process of skilled candidates among that database. Hence, it is essential for the cited
firm to place advertisement in the newspapers, job portals, etc. regarding job vacancies so that
potential candidates can be selected. With the help of this, firm receives large number of job
applications and among them, skilled and efficient personnel can be selected. In addition to this,
in order to solve the issues of ineffective management and leadership, search for top
4

management executives is another element that helps in building a quality gateway. In context to
this, firm is required to select and recruit the best employees that are working in rival firms by
providing them higher pay and other attractive benefits. Hence, it helps ABC firm to obtain the
customer satisfaction (Jeston and Nelis, 2014).
2.1
It can be evaluated from the stated case that ABC is facing serious constraints regarding
ineffective management and leadership. Hence, because of such prevailing issues, firm faces
various other issues such as reducing number of jobs, termination of workers and performing the
operations late etc. Furthermore, business also faces problems in relation to their financial
management that impacts upon the business operations negatively. Firm is also not able to
achieve various objectives within specified time frame (Corsaro, 2014). Thus, it is essential for
firm to develop appropriate financial department in regard to plan the financial needs
appropriately and thus desired goals can be attained regarding managing cash. These are
discussed underneath-
 The first step of the process develops strategic plan for ABC firm in which it involves
budgeting function. Thus, it helps in carrying out actual comparison among required
skilled candidates so that job vacancies can be filled (Collis and Hussey, 2013).
 Apart from this, annual budgeting projection will be carried out by cited enterprise that
allows business to set certain specific profit to be attain by business in a stipulated time
frame. Thence, the chance of attaining more profits enhances when firm set specific
objectives to be attained effectively.
 At last, ABC needs to maintain proper record of all the revenues and expenses so that
proper cash reserves can be maintained and used at the time of atrocious circumstances
arise within firm (Garvin, 2015).
2.2
SMART objectives assists in performing the business effectively, developing employee
performance as well as personal development of individual to obtain desired success. It also
assists ABC firm to align people and other resources in order to achieve objectives in an
effective and efficient manner. In regard to this, SMART objectives helps in directing the efforts
of employees towards organizational goals. Also, through complying with such policies it helps
in fulfilling the action of employees within workplace so that optimum utilization of resources
5

can be attained (Turner, Swart and Maylor, 2013). Following are the SMART goals that helps
ABC firm to overcome the issues related to ineffective leadership and management practices-
 To enhance the recruitment of skilled candidates for business clients by 38% till 2017.
 To improve the profitability of firm by 12% till the next financial year 2017-2018.
 To provide skilled candidates to every business client in order to improve brand image of
ABC in recruitment market.
 To raise awareness among potential candidates and thus increases number of applications
by promoting advertisement upon different channels of communication.
 To become the number 1 recruitment agency by the year 2020 (Sun, 2000).
2.3
ABC firm focuses upon adopting total quality management approach, just in time
approach as well as quality circles etc. so that it helps in meeting desired objectives of firm. All
these tools helps management of cited organization to implement such systems in relation to
attain desired objectives. It is as follows-
 Defining the aims and objectives- Management of ABC firm is required to achieve the
specific goals within stipulated time frame. Here, manager directs and controls their
actions so that proper communication can be made among each other. It helps firm to
meet the desired quality standards so that skilled candidates can be selected (Polonsky
and Waller, 2014).
 Implementing budgetary control method- Adopting such approach assists in making
control over the required budget so that ABC firm can minimize its expenses and thus
achieve desired results over a fixed time period.
 Appropriate training and development to staff- ABC Company can meet their stated
quality objectives through developing proper training and development programs so that
regular development can be attained. Hence, through complying with such type of
approach it helps in gaining best services to business clients (Zikmund and et. al., 2013).
 Just in time approach- It is another impressive approach which can help the
management of ABC firm to avoid the problems at that particular time when it happens
within firm without affecting the set targets (Cavusgil and et. al., 2014). Thus, it helps in
improving the efficiency and effectiveness of business clients.
6

2.4
Business is planning to carry out desired work operations in regard to meet the objectives
and attain success. Further, ABC also plans to develop appropriate recruitment and selection
process in regard to recruit skilled candidates. Hence, it is significant for ABC to develop the
work activities so that specific goals can be identified which results in success. For this activity,
top management of firm is required to monitor and control the actions by recruiting and selecting
specific candidates for the job (Weinhofer and Busch, 2013). Such process helps in contributing
towards the success of firm and attain desired targets.
TASK 2
3.1
It involves different systems that are required to manage and monitor the quality
standards of ABC firm such as-
 Total quality management- TQM is considered as an effective quality standard tool that
helps ABC Company employees to get committed towards maintaining high standards of
work within every aspect of firm's operations. Hence, with the help of this, firm can
enhance its ability to supply skilled and capable candidates to business clients. Thus,
through this vacant position can be filled appropriately (Scherer and et. al., 2016).
 Quality circles- It is another tool in order to monitor and control the quality standards of
firm. For instance, it involves a group of workers who regularly meet in regard to
consider different ways of resolving the issues and enhancing production within ABC
Company. Thus, it helps in improving the total quality of organization and overcome the
issues of ineffective leadership and management (Dijkman, La Rosa and Reijers, 2012).
3.2
Quality culture can be assessed as the set of values that assists in improving the everyday
working conditions and gain desire outputs. However, an effective quality culture is developed
that helps in carrying out best practices so that best workplace environment can be made to
satisfy the needs of employees. It is significant for ABC firm to develop appropriate quality
culture in regard to ensure continuous monitoring, evaluation and development of activities to
achieve desired success. Developing proper work quality culture within firm helps in attaining
overall objectives of firm (Lazarte and et. al., 2013). Also, firm needs to monitor and control the
7

quality standards implemented within business so that skilled and talented workforce can be able
to enhance their efficiency and productivity within enterprise. Firm should select skilled and
talented employees so that quality can be maintained within every department of firm to obtain
desired output. Through maintaining proper quality culture within ABC firm it helps in
improving the efficiency of firm as well as workers so that appropriate quality standards could be
maintained.
3.3
ABC firm is required to develop its objectives so that specific requirement of customers
can be met effectively and efficiently. Main focus of firm is to recruit skilled candidates so that
improvements can be developed in regard to align the activities with business objectives and
goals. In addition to this, implementation of quality assessment assists in carrying out best
services so that functions can be accomplished appropriately. Also, it is essential for employees
of ABC firm to maintain effective work culture within enterprise because it helps in improving
individual efficiency and productivity (O’Riordan and Fairbrass, 2014). However, through
implementing such objectives it helps firm to carry out best business practices in order to prevent
and support the quality standards within firm. Also, it can be suggested that cited business needs
to organize proper training sessions for workers in order to enhance their skills and efficiency.
3.4
There are different proposed changes within ABC firm which helps in potentially
creating enhancement within business operations for the purpose of achieving growth. Hence,
through adopting such changes such as maintaining quality culture within firm helps in
improving the capabilities of individual as well as productivity of firm in market. Also, business
needs to obtain feedback from its business clients regarding skills and capabilities of recruited
workers in order to deliver more skill full personnel in future. Hence, all such proposed changes
needs to be implemented within firm in order to maintain quality culture in ABC and enhance
regular improvement as well (Evans and Lindsay, 2013). Thus, implying all such changes within
business it aids in upgrading the quality standards so that goals can be achieved appropriately.
4.1
Following is the risk assessment as required within legislation, regulation and business
requirement such as-
8

Risk identification Who can be
affected and in
what way
Action required Action taken
Recruiting personnel due to
personal relationship
without having any specific
capability or skills (Timms,
2011).
Such risk affects the
ABC firm as well as
business client.
Because here
recruiter selects such
candidates who are
matching the specific
requirement or needs
of clients and thus it
affects the
relationship of ABC
Company with its
clients. Such
employees affect the
productivity and
profitability of
business in market
and hampers growth
as well (Sales
Management
Definition, Process,
Strategies and
Resources, 2016).
It is essential for top
management to direct
HR Directors of ABC
firm to carry out
effective recruitment
process and select
candidates on the
ground of their abilities
and skills without seeing
any personal relation.
Here, HR manager of
ABC Company is
responsible to overcome
such bad practices that
hampers the
productivity of firm
(Forsgren and Johanson,
2014).
4.2
Health and Safety Act, 1974 is assessed as one of the effective regulation which is
essential for ABC management to undertake effectively within workplace in order to provide
best working environment to employees and do not harm them in any form. Employer is required
9

to provide best workplace envelopment to their workers in order to attain desired satisfaction.
For instance, proper measures need to be adopted by firm such as avoiding any harmful
substances from the workplace that could affect its employees as well as any other individual
visiting the enterprise. In any case, if the employee is harmed at the workplace it will directly
affects the employer because it is their duty to protect the employees from any harm
(Achtenhagen, Melin and Naldi, 2013). Hence, ABC Company is required to adopt proper
Health and Safety legislation such as proper ventilation facility as well as other benefits should
be derived in order to improve their productivity.
4.3
Top management of ABC firm is required to perform systematic review of the policies
related to health and safety implemented within firm so that proper work culture can be provided
to personnel. It helps in improving their efficiency and productivity so that desired objectives can
be attained (Turner, Maylor and Swart, 2013). Moreover, such policies needs to be monitored
and reviewed properly on regular basis so that set objectives can be attained efficiently.
However, business is required to comply with such policies and thus take best decisions in regard
to carry out effective health and safety of employees. For instance, management needs to monitor
and review the policies made from time to time so that it does not get outdated and hampers the
productivity of ABC workers.
4.4
Health and safety policies are to be implemented in practical manner within ABC firm so
that growth and success can be attained in an effective way. Top management needs to direct its
subordinates to assess the different risk and try to overcome it so that it does not affect the
workers. Proper solutions need to be provided of the identified issues regarding health and safety
so that success can be attained. Apart from this, health and safety policies needs to be
implemented in an effective way so that best workplace envelopment can be developed in order
to safeguard the employees from any type of harm (Epstein and Buhovac, 2014). For instance,
management is required to identify the issues related to health and safety at workplace and
overcome them through effective solutions such as providing ventilation in order to make cool
and fresh envelopment within workspace so that set targets can be met effectively.
10

CONCLUSION
It can be articulate from the report that HR department needs to manage the business
activities appropriately so that growth and success can be attained in an effective way. Here,
ABC firm needs to comply proper health and safety regulations at workplace so that it does not
affect their employees in any form or hampers their efficiently as well.
11

12

REFERENCES
Books and Journals
Achtenhagen, L., Melin, L. and Naldi, L., 2013. Dynamics of business models–strategizing,
critical capabilities and activities for sustained value creation. Long range planning. 46(6).
pp.427-442.
Cavusgil, S.T. and et. al., 2014. International business. Pearson Australia.
Collis, J. and Hussey, R., 2013. Business research: A practical guide for undergraduate and
postgraduate students. Palgrave macmillan.
Corsaro, D., 2014. The emergent role of value representation in managing business
relationships. Industrial Marketing Management. 43(6). pp.985-995.
Dijkman, R.M., La Rosa, M. and Reijers, H.A., 2012. Managing large collections of business
process models-current techniques and challenges.Computers in Industry. 63(2). pp.91-97.
Epstein, M.J. and Buhovac, A.R., 2014. Making sustainability work: Best practices in managing
and measuring corporate social, environmental, and economic impacts. Berrett-Koehler
Publishers.
Evans, J.R. and Lindsay, W.M., 2013. Managing for quality and performance excellence.
Cengage Learning.
Forsgren, M. and Johanson, J., 2014. Managing networks in international business. Routledge.
Garvin, T., 2015, November. IT and OT Convergence, or Collision? Managing the Merger for
Greenfield LNG. In Abu Dhabi International Petroleum Exhibition and Conference.
Society of Petroleum Engineers.
Gustafson, P., 2012. Managing business travel: Developments and dilemmas in corporate travel
management. Tourism management. 33(2). pp.276-284.
Jeston, J. and Nelis, J., 2014. Business process management. Routledge.
Kothari, S.P., Mizik, N. and Roychowdhury, S., 2015. Managing for the moment: The role of
earnings management via real activities versus accruals in SEO valuation. The Accounting
Review. 91(2). pp.559-586.
Lazarte, I.M., and et. al., 2013. A distributed repository for managing business process models in
cross-organizational collaborations. Computers in Industry. 64(3). pp.252-267.
Maryska, M. and Novotny, O., 2013. The reference model for managing business informatics
economics based on the corporate performance management–proposal and
implementation. Technology Analysis & Strategic Management. 25(2). pp.129-146.
Matten, D., 2015. Business Ethics: Managing Corporate Citizenship and Sustainability in the
Age of Globalization. Oxford University Press.
O’Riordan, L. and Fairbrass, J., 2014. Managing CSR stakeholder engagement: A new
conceptual framework. Journal of Business Ethics. 125(1). pp.121-145.
Polonsky, M.J. and Waller, D.S., 2014. Designing and managing a research project: A business
student's guide. Sage Publications.
Scherer, A.G. and et. al., 2016. Managing for Political Corporate Social Responsibility: New
Challenges and Directions for PCSR 2.0. Journal of Management Studies. 53(3). pp.273-
298.
Turner, N., Maylor, H. and Swart, J., 2013. Ambidexterity in managing business projects-an
intellectual capital perspective. International Journal of Managing Projects in Business.
6(2). pp.379-389.
13

Turner, N., Swart, J. and Maylor, H., 2013. Mechanisms for managing ambidexterity: A review
and research agenda. International Journal of Management Reviews.15(3). pp.317-332.
Weinhofer, G. and Busch, T., 2013. Corporate strategies for managing climate risks. Business
Strategy and the Environment. 22(2). pp.121-144.
Zikmund, W.G. and et. al., 2013. Business research methods. Cengage Learning.
Online
Sales Management Definition, Process, Strategies and Resources, 2016. [ONLINE]. Available
through: <https://blog.pipedrive.com/2016/05/sales-management/>. [Accessed on 27th
September 2016].
Timms, J., 2011. Introduction to business and management. [PDF]. Available through:
<http://www.londoninternational.ac.uk/sites/default/files/programme_resources/lse/
lse_pdf/subject_guides/mn1107_ch1-4.pdf>. [Accessed on 27th September 2016].
14

15