Managing Business Activity to Achieve Results - Report Analysis

This report delves into the intricacies of managing business activities to achieve results, using Working Environment Furniture, a London-based wholesaler, as a case study. The report covers key aspects such as the roles of managers in different departments, process mapping, and the implementation of quality gateway steps. It explores transformation processes involving materials, information, and customers, highlighting their benefits. The report further examines planning at both macro and micro levels, emphasizing the importance of setting SMART objectives for organizational growth and efficiency. It also discusses management information systems and customer relationship management as tools for achieving objectives. Additionally, the report outlines operational plans and control mechanisms, along with quality management systems like Total Quality Management and Statistical Quality Management. The analysis emphasizes the importance of customer satisfaction, continuous improvement, and efficient resource allocation to drive business success.

Managing Business
Activity to Achieve
Results

Table of Contents
INTRODUCTION......................................................................................................................3
TASK 1 ....................................................................................................................................4
1.1..........................................................................................................................................4
1.2..........................................................................................................................................4
1.3..........................................................................................................................................5
M2..........................................................................................................................................5
D2..........................................................................................................................................6
TASK 2.......................................................................................................................................6
2.1..........................................................................................................................................6
2.2..........................................................................................................................................7
2.3..........................................................................................................................................7
2.4..........................................................................................................................................8
M3..........................................................................................................................................8
TASK 3.......................................................................................................................................8
3.1..........................................................................................................................................8
3.2..........................................................................................................................................9
3.3..........................................................................................................................................9
3.4........................................................................................................................................10
M1........................................................................................................................................10
D1........................................................................................................................................11
TASK 4.....................................................................................................................................11
4.1........................................................................................................................................11
4.2........................................................................................................................................12
4.3........................................................................................................................................12
4.4........................................................................................................................................12
M3........................................................................................................................................13
D3........................................................................................................................................14
CONCLUSION........................................................................................................................14

REFRENCES...........................................................................................................................14

INTRODUCTION
In modern era, the managing of business activities is important factor which is which
is used by managers to improve the performance of business performance and to ensure that
to get the best possible outcomes. The managing activities plays a special role in strategic
planning and functional planning. The present report is based on the Working Environment
Furniture the wholesaler company in London (Anderson and Anderson, 2010). The present
assignment contains the interrelationships between two functions. Along with this the
SMART objectives of the cites company are also described to increase the brand awareness
between the customers.
TASK 1
1.1
In cited company managers are the important person because they provide the various
training and development programmes to employees to achieve the targets. There are
different departments in the company which are having different mangers in each department
which include the following functions:
 The managers of different departments identify all the major positions to draw a
organisation support to employees.
 In the corporation, there are general mangers which provide the various ideas to
organisation to achieve the goals and objectives.
The managers have major responsibility to manage all the works in the organisation.
The managers have to provide time to time training session to employees for improve their
performance as well as productivity. There are close relationship between all the departments
to gain higher results. Further the finance department have more responsibility to set out the
budget for every year to meet out the expenses (Aarikka-Stenroos and Jaakkola, 2012).
Moreover, IT department for processing the information properly and transfer it for
admission.
1.2
For Working Environment Furniture company process mapping is beneficial for the
organisation to analyse the business activities which is to be done by the employees. The
managers are using this process to take initiative actions for improving the performance of

the employees. The managers have responsibility to make the correct plans for the employees
for achieving the goals. By the process mapping, the managers can protect their knowledge
capital also in the organisation. The managers can also use the method of management by
objectives which help them to set out the goals for different aspects and for proper allocation
of the resources (Armstrong and Taylor, 2014).
Process Map – It refers to those activities which are involve in the business entity for
achieving the task on time period. The managers are the responsible to complete the business
process in a standard form to succeed in a competitive market.
1.3
The following the steps of quality gateways which have to be analyse by the managers
and these are as follows:
Requirement elicitation – At first stage, Working Environment Furniture collect the
products requirement form customers and concerned with stakeholders for devising the
strategies to make the furnitures for commercial purpose.
Analysis of requirement – There are numerous customers who demand the product
by their requirements. However, it is not possible for the managers or staff to fulfil all the
requirements of the customers. So in this stage, the managers identifies the potential
ambiguities and overlapping of the requirements for frame the proper structure accordingly.
Representation – At this stage, whatever resources and materials are used are used
by the staff they have to keep the record for the proof of the approved requirements (Bagnoli
and Megali, 2011).
Specification and validation – This is important process of quality gateway to use
different technologies in order to evaluate the quality standard of the products and services.
The process of gateway is successful for the organisation which provide the high
quality of service and products to customers. It also help the company to improve their
quality and reject those types of products which are now relevant in the market.
M2
The transformation process is the mixture of Material, Information and Customers for
the input. These are explained as below:

Material – In operation process, the materials which are using by the organisation will
transform their physical properties into different shapes or structure. There are some material
operations which change their locations according to the nature of the business.
Information – The managers get the information form conducting the market research
plan properly. There are some market research companies who provide the various
information to cited company for using the raw materials properly (Carroll and Shabana,
2010).
Customers – The operation process will transfer the products to customers according
to their requirements. Customers are important part for the companies to provide the products
according to their requirements.
The benefits of this transformation process is that, it provide the various outputs to
customers. The team members can take the one or more inputs at a time to get the effective
results from them.
D2
The importance of the transformation process helps the mangers in different
departments like in functional, IT to provide the various information about what materials are
used by the company to make the furniture in best quality. The managers are gathered the
information form customers that what type quality they want. It is important for the company
to satisfy the customer needs according to their requirements (Closs, Speier and Meacham,
2011). While doing this the awareness about the organisation is increasing and it can attract
large number of customers. The different activities are perform by the staff and the
transformation process helps them to work in a efficient manner. All the staff have different
functions and activities and to allocation of resources is done according to their capabilities.
The managers are providing training to them in order to fulfil the objectives of Working
Environment Furniture company.
TASK 2
2.1
Planning is the main function of every organisation. Planning is the part part for the
management to carry out the procedures, rules, regulations for achieving the objectives. The

operation assistant have to carried out the planning at both the level at macro and micro. The
hierarchy of planning are as follows:
 The managers have to first set up their goals and objectives and give priorities to
those targets which should be achieve first (Dumas and et. al., 2013).
 After that the managers have to identify and collect the resources to fulfil the targets
of the company.
 Then the employees and staff have to use proper techniques and tools for doing the
work properly.
 Last is, the managers have to analyse that which method is best and identify the
alternative course of action which help the employees to increase their productivity.
2.2
To set the SMART objectives it helps the organisation to understand that when and
what objectives should be achieved. The managers have to set the objectives in such a
manner so that they can reap the growth. The managers have applied SMART approach to
evaluate the objective efficiency.
Specific – The specific target of this company is that to capture the large market share
with in two years and to protect the environment from the harmful wastage.
Measurable – The managers have to measure the progress which assist in obtaining
the growth by providing the quality of products to customers (Farndale, Scullion and
Sparrow, 2010). The organisation have to increase the consumer base by 20%.
Achievable – The managers have collect the information from various sources to hit
the targets. The company have achieve some objectives but they have to boost the marketing
department to capture the market share more.
Realistic – It states that what results can be achieved by the available of resources.
Timely - It specifies that when the targets can be achieved. The managers of this
have to set the proper time to attain the success.
2.3
The company have to focus on the objectives which have to be attain with in time
period and the work should be done in a quality way. The managers are applying two
appropriate system to achieve the objectives in efficient way (Hammer, 2010). These are as
follows:

Management Information System – It is the computerized system in which data are
kept in electronic form. In this the relevant data are gathered whether it is related with
objectives or anything. There are three level of management in which information are
organised and programmed in such a way to produce a regular reports for achieving the
objectives in effective way.
Customer Relationship Management – It is that term, the company uses strategies,
technologies and practices to manage and analyse the customer relations and to improve the
quality of services. Hence, it will improve the company profitability (Hope and Fraser,
2013).
2.4
The operational plans for the company comes form the strategic planning. Operational
plans defines that how the employee will work in reality to attain the success of the
organisation. The managers have to monitor the activities of the employees time to time so
that if any one is facing the problem regarding their work then appropriate actions can be
taken on time. However, it will be beneficial for the employees because it increase the
efficiency of their to do the work in effective manner.
On the other side, the control plan is one of the important part for assessing the
success or failure of the business objectives. Therefore, the managers have to control the plan
which ensures the smooth operations (Hughes, 2012). For example, after monitoring the
activities and if the objectives are not fulfil then managers have to control the plans to assess
the success.
M3
The key elements of operational plan helps the company to achieve the objectives
which are set by Working Environment Furniture company. While adopting the operational
plan it helps the organisation to provide a clear picture of the different departments that what
objectives should be achieve. Hence, it will also contribute the achievement of the
organisation in strategic goals. The operational planning should include those objectives
which are to be important for the organisation like marketing programme, capital
expenditure, revenue and many more. The organisation have to set the objective while using
the approach of SMART so that it will easy for them to succour the targets (Jeston and Nelis,

2014). While using this approach the time management of the activities are also set by the
organisation in a effective manner to achieve the objectives with in time period.
TASK 3
3.1
Quality management system is set of different policies and procedures which help the
organisation to achieve the business objectives. The two quality system has been explained
below which manage and monitor the quality standards of the organisation.
Total Quality Management – It is continuous efforts which is done by the
employees which ensures the long term loyalty with the customers. The importance of the
quality management is important for every organisation to satisfy the customers while
fulfilling their desires and wants (KLIJN, Steijn and Edelenbos, 2010). The total quality
management also ensures that it increase the revenue and productivity in the organisation.
Statistical Quality Management – It is that method to monitor all the activities and
maintain their quality of products and services. This method is used as to take a decision
which is based on quality it can be accept or reject on their part. To monitor the quality
standards of the work the managers have to conduct the training session for the continuous
improvement in the employees.
3.2
Total Quality Management describes the management approaches for a long period of
time through the success of customer satisfaction. All the members of the organisation
participate in the business activities to improve their performance and the quality of products
and services will also improved. Total Quality Management helps the organisation to
improve the performance of the employees by providing training and development
programme to staff. There are different employees in the organisation they participate in the
business activities and do their work in culture. It summarized the management system for
the customer-focused organisation (Langley and et. al., 2013). It involves the continuous
improvement of all the employees. The managers uses the strategies, effective
communication to integrate the quality discipline into culture and activities of the
organisation. The all the members of Working Environment Furniture company have to
maintain their standard of the work in aspects of company operations.

3.3
The managers can use the strategy to improve the efficiency so that they can take
better initiatives for achieving the goals. The three recommendation are as follows:
How does the strategies look like in action – The strategies which are set by the
managers should clearly defines the primary objectives of the organisation. While this content
is important because it describes the actions in the form of strategy objectives. The company
have to focus on the future objectives.
Build an awareness of culture – The company should clearly that what are key
challenges which have to be face by the organisation (Oakland, 2011). It helps the firm to
define its strengths in competitive market and to understand that how it will improve the
culture of employees in future.
Communicate the strategy – The organisation can not align with the business
strategies until and unless that what strategies are used by the company to gain the objectives.
Strategy communication are critical to communicate with others but it build a organisational
alignment.
3.4
There is a wider implication of proposed changes in Working Environment Furniture
company. There is changes in the organisation environment. The environment is the key
association for the business activities which can have positive and negative impact. It changes
the business objectives if there are so many competitors are available in the market. The
mangers have to set the objectives in such a way which can compete in the market to gain the
competitive advantages. The changes in business objectives are creating difficulties for the
employees because the organisation have to provide the training and development programme
to them. While conducting the training sessions it will increase the efficiency, knowledge of
the employees regarding their work (Poister, 2010). The effective communication should be
there so that if any people are facing problem then appropriate actions can be taken on time to
resolve their issues.
M1
The impact of ISO9000 is both negative and positive impact on the organisation to
solve the any quality issue. The internal environment is improving and certification help the
firm to maintain or increase their market share through providing quality of products. The

another interesting finding is that the firm has reduced stocks returns volatility for a time
period. Through this it can appeared that ISO 9000 certification also reduces the risk for the
organisation. Through this it improve the performance of the employees and increase the
revenue to meet out with their expenses (Puhakainen and Siponen, 2010). By increasing the
revenue, ISO 9000 certified that the firm is able to access the new market share which
increases the production volume also of the furnitures. The certification of ISO 9000 is
important for Working Environment Furniture to gain the access of markets for recognized in
several work.
D1
There are numerous benefits of holding an International standard certificate. These
standards can be considered as strength of the community or society. Through these standards
customers can rely on the products and services. They can buy such products without any
hesitation. There are certain impacts of holding an ISO 9000 certificate by Working
Environment Furnitures, these are mentioned below :
 International standards facilitate international trade. They can increase the boundaries
of its market to sell out their products (Purce, 2014).
 ISO 9000 certificate provides assurance to the customers, hence they will buy
products of cited entity. In other words it will increase the sale and simultaneously it
make growth in revenue of the cited entity.
TASK 4
4.1
The members of Working Environment Furniture company have to do do proper risk
assessment which helps them reducing the risks which are related with the working
conditions. The main aim of the managers is to ensure that no one gets hurt or ill. The
employees, managers and supervisors have to ensure that workplace practice should reflect
the risk assessment and safety assessment. The following are steps which includes in the risk
assessment which ensures that proper actions can be taken:
Identify the hazards – The managers have to identify the all threats which are facing
by the employees dong their work (Reich, Gemino and Sauer, 2012).

Analyse the risk of hazards – After that, the managers have to analyse the risks
which affects the working condition of the organisation. The managers have to perform their
task properly to analyse the risk.
Ways to control hazards – The managers have apply different tools and techniques
to reduce the threats and run the business objectives properly.
4.2
The regulation and legislation of health and safety is applicable on the in specific
work in Working Environment Furniture company (Reuter and et. al., 2010). The legislation
rules covers the multitude of dangerous substance which is administrative by the government
department. There are some essentials features of health and safety legislation are as follows:
 The manufactures ensures that their products are reasonably safe and it should
provide information on the safety precautions which are to taken n use.
 The employees should take reasonable precautions for their own safety and for others
also.
 The managers should take care of their employees and staff who are visiting the
workplace.
 It requires that all the employees should reasonable practicable about their health and
safe at the work place.
The European Union has provide the some directives in the field of health and safety
and this is agreed by the council of ministers and become binding for all the members of the
country. The cited company have follow the rules and regulations which are made by the
European Union (Stark, 2015).
4.3
The systematic review on health and safety rules and policies is to be done by the
managers time to time. When the company uses the raw materials for the production of
furniture it should ensure that the resources are used in such a manner which does harm the
employees or customer healths. The managers of the business enterprises are the responsible
for the business activities which are done by the employees. They have to check all the
business operation activities that these activities are done in suitable manner or not which
prevent the employees health. They also check that all the power cables should be properly
attached so it will reduce the situation of the short circuits in the office. The managers have to