Comprehensive Analysis: Managing Business Activities at TripleS

This report provides a comprehensive analysis of managing business activities at TripleS, focusing on the interrelationships between different processes and functions. It begins with an introduction to business processes, organizational charts, and company culture, emphasizing the importance of aligning processes with aims and objectives. The report then delves into developing operational plans, including SMART objectives, methods for timely and budget-conscious delivery, and ensuring adherence to plans. Furthermore, it examines monitoring systems, quality cultures, and proposed organizational structure changes. The report also covers managing health and safety in the workplace, including risk assessment, health and safety regulations, and systematic reviews of policies and procedures. The report concludes with recommendations and suggestions for improvement, offering valuable insights into effective business management practices.

Managing Business Activities

Table of Contents
INTRODUCTION ..........................................................................................................................1
Task 1: Importance of business processes.......................................................................................1
1.1 Organization chart and culture...............................................................................................1
1.2 Why it is necessary to link the company’s processes to its aims and objectives...................3
1.3 Evaluation to show how company process will be benefiting and suggestions....................5
Task 2: Developing plans to implement operational plans..............................................................6
2.1Outline plan showing the work planned.................................................................................6
2.2 The objectives develop as part of plan must be SMART .....................................................7
2.3 Methods to deliver on time within budgets and of appropriate quality standards.................8
2.4 Make sure that individuals and departments do not deviate from the plan.........................10
TASK 3: Monitoring systems .......................................................................................................10
3.1 Make and justify recommendations ....................................................................................10
3.2 Practical examples of a quality culture ...............................................................................11
3.3 Present your proposed new structure ..................................................................................12
3.4 Explaining and justifying the changes ................................................................................12
TASK 4: Managing health and safety in the workplace................................................................13
4.1 Risk assessment...................................................................................................................13
4.2 Health and safety regulations and legislation applicable in TripleS....................................14
4.3 Systematic review of organisational health and safety policies and procedures.................14
4.4 Practical application of health and safety policies and procedures......................................15
CONCLUSION .............................................................................................................................16
REFERENCES..............................................................................................................................17

INTRODUCTION
Managing business activities is concerned with the day to day operations of the business
and issues related to the functioning of organization. The aim of this report is to focus on an
evaluation of the interrelationships between the different processes and functions of the company
as these different elements of the organization are structured when they are first seen. It also
focuses on different areas of responsibility and the implementation of operational plans.
Moreover, this study is also concerned with the development of appropriate quality systems and
managing health and safety in the workplace. TripleS has been chosen.
Task 1: Importance of business processes.
1.1 Organization chart and culture
Organization Chart for the Current Structure of TripleS:
The Functional organizational chart merges the straight line department and then the
command of the line organization in a vertical view representing functional authority. Further it
is been divided into the sub heads. For example: The Human Resource department of TripleS
comprises of different personnel who have the authority to hire and fire workers (Danis, De
Clercq and Petricevic, 2011). Therefore, they cannot give directives on production or marketing
matters. An organizational chart for present organization is mentioned below:
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Illustration 1: Organizational Chart

Company’s culture is linked to its functional structure:
The structure of TripleS is very functional as the activities are designed in such a manner
that it helps in attainment of goals and working is delegated in a proper way. The functional
structure of Triples comprises of the two broader categories which are:
The hierarchy attribute refers to the vertical lines of departments, command and authority
throughout the organizational structure. For instance: Except the general head, every worker has
a superior to monitor their working and provide necessary guidelines for the attainment of the
goals of TripleS (Bohle and Quinlan, 2007). Leading and authorization comes from the top levels
management are implemented through middle managers down to the rank-and-file employees in
the TripleS stores.
Whereas, the functional explanation characteristic of the company’s organizational
structure pertain departments of employees accomplishing their certain functions. For instance:
TripleS has a department to monitor and manage the functioning of the human resources in order
to carry out the operations. All the operations are carried out within TripleS with the proper
funding to make the resources available and effective marketing through which the need of the
customers is satisfied (Robertson. and Robertson, 2006).
TripleS has different functional department to manage the entire working in order to
resolve the various issue and determine the smooth functioning of the respective operations. To
meet the need and requirement of the customers, effective structuring of the work culture is
being done. The workers can be assigned tasks as per their potential which helps in effectively
management of the entire operations at TripleS. Beside this, the multi-cultural environment of
TripleS result in certain disputes among the workforce that is present. Hence, it results in less
recruitment and huge turnover.
Advantages:
 The main aspect that is related to TripleS functional organizational structure is the power
of corporate managers to easily influence the functioning of the workers.
 Effectual monitoring and control are achieved through TripleS functional organizational
structure.
Disadvantages:
 The middle and subordinate levels of the organizational structure of TripleS cannot easily
alter business practices as they are not authorised to take the appropriate steps.
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 Improper communication in context to the several operations results in poor cooperation
among the workforce.
Evaluation of the interrelationships between the different functions and processes involved in the
company:
The interrelationship between the different function and the processes involved in the
company is that the employee can end up with departments which make it easy to handle
workers. An employee of TripleS may work in their department to department that relate to one
particular function.
In accordance with the case of TripleS Company, various tasks along with the functions
are performed in order to achieve business targets within specified time span. The major function
of the company is to design hardware and software systems. But as a reason as lack of
communication the processes within business are affected significantly.
1.2 Why it is necessary to link the company’s processes to its aims and objectives
Business process:
A business process is outlined as a state or bundle of acts that will fulfilled with a
company goal. Business process management is an organized concept to better those processes.
The business process includes:
Illustration 2: Business Process
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As per the case study, it is necessary that the entire processes and working of the workers
is focused towards the attainment of TripleS aims and objectives. Proper processes need to be
adopted so that entire business activities of TripleS are managed effectively. The process which
is basically followed within TripleS input-transformation-out process which helps in the
management of the entire operations. Through this all the activities are systematically arranged
and properly managed so that the aims and objectives are attained in an effective manner. With
the proper allocation of the work the effectiveness of the operations can be enhanced. In this
context, some important elements are discussed below:
 Input: In this section, the organization needs to carry out detail evaluation of customer's
requirement and has to allocate work to those employees who are appropriate for
attainment of business objectives. For example: TripleS is responsible to provide its
entire employee with equal opportunity for growth and development.
 Process: By developing appropriate strategies for transmission of raw input such skills of
employees and other system into final product, through which company will be able to
develop best software's. For example: TripleS also possesses some ethical responsibilities
in which it is required to ensure that it do not encourage any kind of unfair trade practises
in marketplace
 Output: To resolve different issues that are associated with the final products,
management is required to adopt proper testing facilities for removal of errors in different
software before their delivery. For example: TripleS has developed a particular code of
conduct which is required to be followed by each and every worker to manage the
activities.
Company’s processes to its aims and objectives are:
With the effective follow up of the process the work can be managed in a proper manner
as the aims and objectives are served effectually because it because it amend and intensify
functional execution. The strategies are framed up to increases worker's morale and modify
retention.
TripleS assure cultural diversity within company by employing workforce from different
social and cultural backgrounds. Further, to retain the talented employees it is again important
for company to maintain positive work environment.
In the case of TripleS:
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There is a correlation between a booming company like TripleS and their efficacious goal
setting process, and employees are the proprietor of the process. In TripleS, Managers and the
entire executive team becomes a part of the system to help each worker to work for that
objective. This in turn helps the company in full engagement of the manpower and promoting
every employee across the organization in centring and successfully attaining company's aim
collectively.
By considering all associates of TripleS, the dedication of the employees’ performance
can be enhanced and through this the productivity and profitability of TripleS can be directly
traced by the performance of employees working to achieve respective goals (Bohle and
Quinlan, 2007). The activities shall design in such manner that the entire group is made to
participate in completion as per the determined aims and objectives.
1.3 Evaluation to show how company process will be benefiting and suggestions
The process that is adopted in order to determine the aims and objectives through which
the quality of the employees can be enhanced in an effective manner.
Through proper evaluation the strategies are framed up to attain the aims and objectives
of TripleS. The structure is followed in order to allocate the work as per the potential of the
employees. With everyone working together towards the same objectives, the organization can
execute strategy faster, with more malleability and adaptability. Basically, Company process and
goal alignment strengthens leadership and creates organization gracefulness (Rademakers, 2012).
It is the responsibility of TripleS to provide the best quality of services to all its
customers against the prices which has been charged. Along with this, TripleS is also responsible
to provide its entire employee with equal opportunity for growth and development to all its
employees. When employees of TripleS work on individual goals that are allied with the total
organizational goals, they are efficaciously sharing the responsibility for reaching the same
objectives in the business process (Danis, De Clercq and Petricevic, 2011).
Suggestions on how quality systems can be incorporate:
Quality systems can be incorporate in different ways. They can be:
 By establishing short term objectives the work quality can be enhanced. As the work gets
divided into part and steps are followed up properly to manage the entire business
activities of TripleS.
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 The standards should be set up in a manner that it influences the working of the
employees and motivates them to attain the objectives.
 Proper incorporation of specific policies that are beneficial for the employees can benefit
working of Triples. Thus, the customer need will be satisfied in form of improved
quality of the product and services.
Task 2: Developing plans to implement operational plans.
2.1Outline plan showing the work planned
TASKS Duration Preceding
1 A Reviewing business operations 3 weeks
2 B Identifying loopholes 3 weeks 1
3 C Identifying changes required 3 weeks 2
4 D Planning up new processes 4 weeks 3
5 E Setting up SMART objectives 2 week 3
6 F Creating plans for changes 3 weeks 5
7 G Technological developments 4 weeks 5
8 H Implementing the plans 2 weeks 6
9 I Reviewing and monitoring 4 weeks 8
10 J Execution of new process into daily operations 2 weeks 9
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2.2 The objectives develop as part of plan must be SMART
The above plan shows the objectives are SMART and structured. In TripleS, this can be
done through:
To increase the number of employees- To increase the employee engagement in TripleS, they
need to come up with excellent recruitment and selection criteria. Employee engagement
measurement tool is designed to initiate companywide transformation to create sustainable
growth. The well-established connection between employee engagement and key performance
outcomes are:
 Employees ratings
 Profits
 Productiveness
 Employee turnover
 Safety incidents
 Absenteeism Quality (defects)
Effective problem solving with grievance system - To effectively deal with the problems which
are encountered by the employees of TripleS can be resolved by introducing the new grievance
systems. Any problem related to employee and suggestion can ask and given in that HR
department respectively (Robertson. and Robertson, 2006). This in turn will reduce the resolving
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issues time related to employees of TripleS as the problems will be registered directly with the
system on the customer end.
To monitor the performance of the employees - The performance of the employee are properly
monitored in order to identify the loopholes which is hindering the entire functioning of TripleS.
With the proper identification the training is provided so that quality of the work is enhanced and
the customer requirement are attained in proper manner. Through monitoring of the performance
the poor coordination issue can be resolved with the proper identification of the reason which is
causing this.
With the help of the SMART objectives the quality aspect is effectively analysed. Thus,
the necessary and measurable perspectives are involved to manage the entire business activities.
Due to tight work schedules the performance is affected to a greater extent as they are
experiencing various issues that is resulting in improper functioning and the objectives are not
attained properly. It is the responsibility of TripleS to provide the best quality of services to all
its customers and this can be done by modifying the work environment and take the measurable
steps to render best services.
The high level personal can motivate the employees by providing the necessary
guidelines so that the work can be completed in proper manner with proficiency.
2.3 Methods to deliver on time within budgets and of appropriate quality standards
To make sure that the new package is within a budget in TripleS, some important method is
explained below:
Organizational objectives- TripleS objectives need to be formed and to be accountable for
accomplishing goals, which is the duty of the management team, board or business owners. The
budget provides the financial resources to achieve business aims. If TripleS Company has
outgrown its facility and there is an objective to increase space, there needs to be budgeted to
expand or move the business dealings (Useem, 2014).
Polar diagram: This approach determines five elements such as cost, quality, dependability,
flexibility and speed that are playing important role for delivery of best quality products and
services as per the predetermined time period. According to this approach, management of
TripleS has to develop appropriate strategies for improvement in service quality and reduction
cost such as quality standards and optimum utilization of resources. Furthermore, by assessing
defence among different operation, organization is able minimize unwanted activities that leads
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positive impact on the speed of different business operations. In addition to that management
needs to ensure flexibility of business system through business entity is able manage changes in
business system as per the current market trends. All these operations play important role for
attainment of different goals related to budget and time duration (Rademakers, 2012).
The issue which are encountered by the employees while working and attaining the
objectives will be resolved properly. With the effective execution of the plan the objective will
be fulfilled and the quality service will be rendered to the customer on time. It is important for
organization to focus on the prevailing market forces so as to sustain the cut throat competition
and get an edge with competitors. The communication barriers make the processing of work
tough and time consuming. It actually hampers the speed. With proper communication with the
employees at TripleS the quality of software will be enhanced and this will satisfy the needs of
clients in best possible manner. With reference to this approach, the total quality of the work will
be enhanced in proper manner.
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Illustration 3: Porter Diagram

2.4 Make sure that individuals and departments do not deviate from the plan
The effective monitoring and controlling mechanisms are implemented by the factors
which help in the development of the plan through that the quality services can be rendered to
clients (Bohle and Quinlan, 2007). The entire functioning module is monitored to ensure that the
product and services provided by them are as per the standard demanded by the clients.
In order to meet the specific standards the short term objectives are defined by the
various departmental heads of TripleS to manage the working of the employees and provide the
best services quality. All the operations are framed in a systematic manner and by this the entire
work is carried out in an effectual form (Useem, 2014). The employees’ performance is reviewed
from time to time within TripleS so that the feedback can be provided to them so that the quality
does not get affected. Effective system is adopted by the departmental heads to manage all the
activities within the time frame with proper coordination. For examples: Training sessions are
carried out at regular intervals to enhance skills of employees and provide better opportunities to
them. It has also adopted effective practises related to corporate social responsibilities. The
limitations and constraints that are affecting the performance of the employee is being resolve
with the proper planning that determine the effective functioning of the employees.
TASK 3: Monitoring systems
3.1 Make and justify recommendations
To meet the quality standards new aspects need to be sets out as per the requirements of a
quality management system. Checking that the system works is a vital part at TripleS the total
quality of the work is ensured with the help of the effective techniques. It is recommended that
an organization such as TrippleS performs internal audits to check how its quality management
system is working. They also may decide to invite an independent certification body to verify
that it is in agreement to the standard but there is no essential for this. Instead, it might invite its
clients to audit the quality system for themselves (Robertson. and Robertson, 2006).
Enterprise Resource Planning (ERP)
TripleS follow proper planning system to achieve its objectives by managing the business
activities. The Enterprise Resource Planning system means a shared database that aid multiple
role used by different business concern. For example, accounting of employees and sales can rely
on the identical content for their particular needs. At its centre, Enterprise Resource Planning aid
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