Managing People and Careers Portfolio and CV Cover Letter

This assignment presents a comprehensive career portfolio, including a cover letter, curriculum vitae (CV), and an application form, tailored for a UK Graduate Programme in the hospitality and travel industry. The student, Jennifer Williams, highlights her academic background, experience in travel and tourism, and relevant skills such as customer service, communication, and problem-solving. The CV details her experience as a Travel Assistant and Supervisor, emphasizing her abilities in coordinating travel arrangements, managing customer issues, and developing customer relationships. The application form responses address her motivations for joining the company, experiences in teamwork, identifying new approaches to solve problems, managing multiple priorities, and persuading others. Additionally, it includes reflection notes from interview practice, demonstrating the student's preparation and understanding of the role. The student's responses showcase her understanding of the travel industry, leadership skills, and her ability to handle various business situations. The assignment aims to demonstrate the student's suitability for a leadership role in the travel and tourism sector.

Managing people and
careers portfolio and a
CV

COVER LETTER – COPY AND PASTE YOUR COVER LETTER HERE (MAX. 500
WORDS)
My name is Jeniffer Williams and I am writing this for applying for UK Graduate
Programme in hospitality and travel industry. I have a very strong background in academics, as I
have completed my graduation from International School of Travel and Tourism. I have a vast
experience of working in this field of travel and tourism business, travel agency, travel
counsellor and consultant. I believe that, I can prove to be perfect candidate for this position.
According to me, this organisation will provide me ample number of opportunities for building
career and its overall growth in travel and tourism sector. I think this travel industry will provide
me perfect opportunity for creating a career and growth in tourism sector. I am hoping to
contribute towards travel organisation and by highly innovative work force to accomplish this
goal. Presently, I am a student at abc University and I am studying in second year(Becker, 2016).
I have studied various courses of hospitality and travel management such as Principles of travel
and tourism, Global as well as International tourism Strategy as well as Introduction to Travel
Management. This course consist of group work along with independent work as well such as
making effective travel plans, critical thinking and analysis. I have sufficient knowledge and
skills in these fields that will help me lot to do good in travelling industry. Also for this
company I will prove to be a valuable asset and will give my significant contribution to increase
its profitability. I have a good understanding of travel business and all its related operations. I
posses good experience in travel and tourism management, team-building, networking and
coaching , leadership, etc. and all other fields in which knowledge is required to work in this
company. I have successfully able to managed to increase my present skills while working in
travel and tourism industry. providing customers best service to its customers is very important
for every business which forms part of this industry. I believe that it is very important to find out
needs & demands of customers and then offer them services. As in today's changing time
customization is ruling every industry especially service industry. Travel and tourism industry is
very important part of every service industry. I also posses good and influencing communication

skills, which is very necessary in making effective communication to prospective customers and
turning them into actual customer. Satisfying customers is very important for all business, as this
will help in creating a brand image and brand loyalty on their part. Brand loyalty has been a
concept which will hold a particular customer and will also help company in creating more.
Through mouth publicity by them. I posses sufficient skills to manage and convince customers.
All Abilities and Skills that I have been learning while being part of this travel management is
crucial in increasing overall productivity and profitability of this company. Apart from this there
are also various types of developmental programmes like adaptability, being ambitious, for
handling various business situations and people(Boniface, Cooper and Cooper, 2016). Team
work and perseverance will help for having a positive and significant contribution in the travel
industry.
CV – COPY AND PASTE YOUR CV HERE
Jennifer Williams
23535, Bay Street, CS – 43525
Email- [e-mail] Telephone- 53457767678
Personal Information
Profile
I am an extremely creative and keen Tourism manager who is effective in working in this
field. I am very passionate about travel and tourism profession and I have been researching on
this since graduation. I have extensive knowledge of various top travel destinations and
proficiency in latest booking software and travel coordination. I am capable of developing good
customer relation. Fully dedicated towards helping clients to meet their expectations from
travelling (Buhalis and Foerste 2015). Travel and tourism industry is a vast industry and thus I
want to build a good career in this area.
Achievements
 Certified in French and German language
 Creation of charity to poor people
 Running a small tourism business in local area
 Providing training and providing effective management by having a good sales team.
 Runner up at Badminton Tournament

 Silver medals for Cricket Team
Career Summary
Travel Assistant May 2018 – Present
 Coordinating transportation, itineraries and accommodation for international and
domestic trips for clients depending upon needs, expectations and budget of customers
 Developing client intake interview process and forms that increases the ability of
understanding requirement of clients
 Good networking with executives of various hotel chains, tourists attractions, airlines for
creating good deals for customers(Khan And et, al., 2017).
 Used latest techniques for selling products and services and increasing experience of
customers.
Travel agent Supervisor Dec 2017 – March 2018
 Directed agents for ensuring that requests of client is fulfilled.
 Managed customer service issues such as missed flights, unsatisfied customers, last
minute problems and overbooked hotels(Gong and Tung 2017).
 Guided customers and clients on travel requirements for international destinations such as
vaccinations, overbooked hotels, custom, passport, etc.
Vacation Counsellor
 Coordination and cooperate with members of vacation for booking flights, components of
trips and accommodation
 Analysed current and prospective customers about vacation club and profits of buying
packages (Guttentag, 2015).
Education
Bachelor of Science – Tourism and Hospitality Management
XYZ University 2014-2017
Skills and abilities
 Ability for managing good relation with customers and be responsible for changing of
circumstances like delays, cancellation, etc. (Liu, and Park, 2015).
 Good communication skills for regularly holding meetings, delivering of speeches and
handling various customers.
 Creative especially in planning of personalised holiday plans (Hartmann, 2014).

 Good IT skills including Microsoft Word, Publisher, PowerPoint, Excel, Outlook, etc.
Interests and Hobbies
I love travelling and dancing. In my spare time, I like to watch short films related to history of
places. Also I am fond of cooking and baking.
Reference
Mr. John Brown Mrs. Willy Jones
Tourism Executive, JK Travels Mentor,Williams University
Address: 4, Green Towers, London Address: 1,Wild Sutton, London Telephone
– 52432668973 Telephone – 52432668973
Email – [e-mail] Email – [e-mail]
APPLICATION FORM (maximum 200 words per answer)
Why do you want to work for us?
According to me, it is important for an individual to work in a competitive market and
build various skills. Innovation and leadership are essential aspects of business in today's society.
Travel and tourism is a sector that has gradually expanded after globalisation. It is necessary for
staying connected and being safe for doing a prosperous business. Tourism industry is an
attractive industry and I would love to work in this as I am very passionate about travelling. Also
I have keen interest in managing and planning of tours and trips of individuals so working in this
sector will provide me a great opportunity. I can improve skills for managing trips and plans
while doing in tourism industry. I am an ambitious person who want to start business in tourism
sector in future so your company will provide me trainings and opportunities for improving my
skills and abilities. Also while working in the company, I will get to know about concept and
functioning of tourism in more depth. Thus I would love to work with your organisation.
Tell us about a time you worked in a group to achieve an objective (what did you do and what
was the outcome?)
While I was working as a Travel agent, there was a group of individuals who was
working with me. I had to organise trips and plans for clients and customers. I was sent to
various locations with my team mates to identify attractive and destination places around

London. I had to provide coaching and training to different team members of my team. I
provided them guidance regarding how to manage yourself in different locations, how to find out
best facility provider for staying of clients, analysing that requirements of clients are fulfilled,
etc. I had undergone research for various clients on the basis of demographics, group motivation,
managing aspects and leadership. Our team accomplished the task of finding four attractive
destinations near London and providing a budget plan for clients. Some of my team members
were demotivated and few were not excited about doing work. But I overcome all these
limitations and provided such team members confidence to achieve their targets in an appropriate
manner.
Tell us about a time when you identified a new approach to solve a problem. (what did you do
and what was the outcome?)
In a tourist industry, the main problem faced by company is decreased brand value
because of negative clients. After evaluating the causes for decline in profit of company, the
main cause is increase of dissatisfied employees. In this organisation, there were many cases
where clients booked a trip or tour but they cancelled their trip due to some genuine reason.
These clients claim for refund of their money. But according to policy of company, it is not
allowed to return a single penny once booking is done. This created a bad image in front of
clients who cancel their trips because of a genuine reason. For solving this problem I gave an
idea to company that money which has to be refunded can be used by client in next trip. No
refund in terms of money will be provided to client but this money can be used by client in
booking an another trip. This created good image in front of customers and solved problem of
decline of company's reputation.
Tell us about a time when you had to manage a number of different priorities and complete a
number of tasks in a short amount of time (what did you do and what was the outcome?)
As mentioned in my resume, I have worked earlier as a Travel Agent Supervisor. In this
Job, I have to manage different tasks. This included working in retail travel outlets that promotes

and sell vacations and holidays and travel related products. I have to manage and supervise
regular activities of travelling staff. As I was working with the corporate firm, I have to handle
responsibilities of travel management for various executives. I have to work with customers and
clients and make them prepare effective travel plans. The main aim of my job consists of
assigning activities to staff, recruiting, assigning of activities and tasks to staff, hiring, training,
preparing budgets and making travel packages and plans. For doing my work in an effective
manner, I have to analyse extensive knowledge of travel service and industry. Also I had to have
strong emphasize on customer satisfaction and customer service factor. I was also an effective
communicator with good working relationships with clients. I was able to manage all these tasks
and activities in an appropriate manner. I was appreciated by my seniors and colleagues for
performing outstandingly.
Tell us about a project you worked on that required you to persuade others to your point of view
(what did you do and what was the outcome?)
When I was perusing course of hospitality and travel industry, at that time I had to do
various assignments and tasks. In my graduation time, I worked hard for achieving my goals and
objectives. In the graduation time, I have to make travel plans and procedures for various travel
organisations. Once I was given a task of making an effective strategy for giving clients a travel
plan according to their budget. I was given task for making travel plan for clients and making
them buy this offer. This required analysing needs and demands of potential clients and
customers. I had to do this work within team. For persuading the team, I analysed key points
related to needs and demands of customers. I made an effective idea to plan budget that is liked
by all customers.

INTERVIEW PRACTICE – COPY AND PASTE YOUR REFLECTION NOTES FROM
YOUR INTERVIEW PRACTICE HERE (MAX 200 WORDS IN BULLET POINT
FORMAT)
I have practise many interview session in my graduation and post graduations courses. I
actually able to identified the skills which I posses, also the new extra skills like analytical,
inter-personal and flexible skills that could be added in my knowledge. During the interview
simulation I was able to analyse both positive and negative aspect through which I could develop
my personality. Some of these aspect are mentioned under-beneath:
Positive:
 The interview practise helped me to bring a lot of positive vibes in myself. From the
whole class I was the only one who have given emphasis on personal attire which I carry
daily. As it is said that first impression is last impression created in facing an interview
process.
 The formal costume which I wore gave me immense confidence while attending
interview sessions conducted by lecturer. The feedback taken from my colleagues helped
me in developing particular characteristics beneficial for facing interview for boosting
career as tourist manager (Munar and Jacobsen 2014).
 My communication became effective after practising with one of my classmate. Also I
have learned different languages that could be utilised when facing interviews at different
localities.
 I gradually learned how to be presentable in front of interviewer, so that my appearance
reflects my confidence in facing further interviews.
Negative:
 The drawback which I identified in myself was, I have poor concentration power while
answering question that have been asked by authorised persons.
 If I want to show various experiences then I have to find out examples from various jobs
that I have. This results in not having enough experience to the interviewer.

ASSESSMENT CENTRE PRACTICE – COPY AND PASTE YOUR REFLECTION
NOTES HERE (MAX. 200 WORDS IN BULLET POINT FORMAT)
There were various round that took place before panel interview, so that capabilities of
every students could effectively tested by lecturer. From my perspective in going to assessment
centre practise, I have faced group discussions where I identified some positive and negative
point which I can effectively change in myself. Some of these points are mentioned below:
Positive:
 When I went for group discussions in campus, I saw that every individual had different
perception of the topic which was given to us, which helped me to gain new informations
about the particular topic. Also there were effective communications in each team.
 I able to seek attention of other members making them understand my perception about
the financial resource that might incurred in gathering informations for alternative
solutions for resolving problems.
 While practising assessment centre, one of the best traits which I founded that my
confidence level have increased when giving answers that were put up by lecturers.
Negative:
 When I was facing group discussions I learnt that members were not actively
participating in direct discussion. As the communication went unhealthy between
members at the end in assessment centre.

REFERENCES
Books and Journals
Becker, E., 2016. Overbooked: The exploding business of travel and tourism. Simon and
Schuster.
Boniface, B., Cooper, R. and Cooper, C., 2016. Worldwide destinations: The geography of travel
and tourism. Routledge.
Buhalis, D. and Foerste, M., 2015. SoCoMo marketing for travel and tourism: Empowering co-
creation of value. Journal of Destination Marketing & Management. 4(3). pp.151-161.
Gong, T. and Tung, V.W.S., 2017. The impact of tourism mini-movies on destination image:
The influence of travel motivation and advertising disclosure. Journal of Travel &
Tourism Marketing. 34(3). pp.416-428.
Guttentag, D., 2015. Airbnb: disruptive innovation and the rise of an informal tourism
accommodation sector. Current issues in Tourism. 18(12). pp.1192-1217.
Hartmann, R., 2014. Dark tourism, thanatourism, and dissonance in heritage tourism
management: New directions in contemporary tourism research. Journal of Heritage
Tourism. 9(2). pp.166-182.
Holden, A., 2016. Environment and tourism. Routledge.
Khan, S. A. R. And et, al., 2017. Travel and tourism competitiveness index: The impact of air
transportation, railways transportation, travel and transport services on international
inbound and outbound tourism. Journal of Air Transport Management. 58. pp.125-134.
Liu, Z. and Park, S., 2015. What makes a useful online review? Implication for travel product
websites. Tourism Management. 47. pp.140-151.
Munar, A. M. and Jacobsen, J. K. S., 2014. Motivations for sharing tourism experiences through
social media. Tourism management. 43. pp.46-54.