Exploring Change Management's Impact on Healthcare Services (NHS)

This report investigates the significance of change management within healthcare organizations, specifically focusing on the National Health Service (NHS). It explores the impact of changes related to legislation, policies, technology, and customer demands on service delivery. The report aims to understand the importance of managing changes, identify the effectiveness of change management in delivering quality services, evaluate the impact of changes on service quality, identify barriers, and recommend successful change management strategies within the NHS. The report includes an introduction, literature review, research methodology, data analysis, and conclusion. The methodology includes the use of secondary data and thematic analysis. The structure of the dissertation is also outlined, detailing the role of each chapter in addressing the research aims and objectives. The report concludes with recommendations to improve change management practices within the NHS to ensure high-quality patient care.

ABSTRACT
In the present dissertation, researcher has major aim to explore the significance of
managing changes in healthcare organisation in order to deliver quality services. Thus, it can be
said that this report provides the detail knowledge and understanding about the significance of
change management in the health and care sector. In addition to this, present investigation also
explains the effectiveness and impact of managing change with respect of NHS.

Chapter 1. Introduction
BACKGROUND OF THE STUDY
In the health and care organisation, it is great responsibility of health care experts and
professionals to deliver effective and high quality of care services of patient so that they can
improve their health issue and problem. However, in this sector there are significant changes
occur at regular interval through which entire process and activities of health and care can be
changed. The major reasons behind these changes are related to the legislation, policies,
technology, business environment, customer demand, types of disease etc. In order to manage
these changes in an effective manner within the health and care sector, it is significant for scholar
to focus on the change management model (Cummings and Worley, 2014). With assistance of
this model, management of health and care can effectively manage all relevant changes. By use
of high quality and advanced technology, health care organisation can easily cope up with
changes and produce high quality of outcome. The current investigation has major purpose to
analyse the ways to manage the significant changes in order to deliver high quality of care
services to patient in NHS.
Research problem
In the present study, scholar have major aim is to explore the significance of managing
changes in healthcare organisation in order to deliver quality services with respect of NHS. One
of the major limitation for this investigation is related to the open as this is very broad subject so
it is quite difficult to include the entire information about subject. Further, limited time period is
another major limitation due to which researcher may face issue regarding conducting
investigation (Grol, Wensing and Davis, 2013). As it is quite difficult to conduct all activities
within small period. Another major issue regarding finance because in order to initiate some
research action like transportation, internet, stationary required sufficient amount of fund.
Research Aims and Objectives
Aim
To explore the significance of managing changes in healthcare organisation in order to deliver
quality services – A study of NHS.
All the objectives of the research are based on the aim which helps in accomplishing the research
in an effective manner. Here are the objectives:

Objectives:
 To understand the importance of managing changes in healthcare organisation.
 To identify the effectiveness of managing changes in healthcare organisation to deliver
the quality services
 To evaluate the impact of managing changes in healthcare organisation on quality
services.
 To identify different types of barriers which healthcare organisation faces while
managing changes
 To recommend different ways for managing changes successfully within NHS for
delivering quality services.
Research questions
 What is the importance of managing changes in healthcare organisation?
 What is the effectiveness of managing changes in healthcare organisation to deliver the
quality services?
 What is the impact of managing changes in healthcare organisation on quality services?
 What are the different ways for managing changes successfully within NHS for
delivering quality services?
Limitations of the Study
The present study has major aim to explore the significance of managing changes in
healthcare organisation in order to deliver quality services with respect of NHS. In this study
have major problem is that health and care sector is largely depends upon the patient's disease as
health experts have to deliver the care services according to the diseases of patient. Due to
changes in the legislation, technology and business environment, it may be quite difficult for the
doctor to adopt such changes in frequent manner.
Structure of the Dissertation
All chapters in the dissertation play a very crucial role for addressing the effective and
accurate outcome of the study. In the dissertation, there are various chapters that help researcher
in attaining the accurate result for the study. The description of these chapters is as following-
Chapter- 1 Introduction- This is a significant chapter that provides knowledge about the aim,
objectives and research questions. Every dissertation starts with introduction that provides the
understanding about background of the study (Creswell and Poth, 2017). In the present study,

first chapter defines that what is actual aim of report regarding to manage changes in the health
and care and its significant impact upon the quality of care services in the NHS.
Chapter-2 Literature Review- Once introduction completed then second chapter starts with
literature review which provides the detail knowledge and understanding about the subject of
study. In this chapter, several themes can be made which include all relevant information about
the topic (Carayon, Wetterneck and Gurses, 2014). In the present study, several themes related to
the importance of managing change, effectiveness of managing changes as well as types of
barriers related to managing change in the context of health and care has been included.
Chapter-3 Research Methodology- Research methodology is also very significant chapter in
the dissertation that helps scholar in collecting, analysing ad interpreting information about the
subject and finding out the best solution of the research issue. In this chapter, several techniques
are included such as approach, philosophy, research technique, data collection, data analysis,
sampling etc. All these methods helps scholar in finding out impressive solution of research
problem. In the present study secondary data can used by the reseracher for addres the
objective.
Chapter-4 Data analysis- Data analysis is another one of the significant chapter which helps
scholar in analysing and interpreting information by use of primary and secondary source. With
help of this chapter, researcher can effectively analyse, assess and evaluate the data about the
subject so that right solution can be obtained in an easy manner (Burke, 2017). Thematic analysis
approach has been used through which information can be represented in the form of chart,
graphs, tables etc.
Chapter- 5 Conclusion and recommendation- Once the data analysis chapter completed then
researcher conclude and summarise the collected information. This is very effective chapter
which provide final conclusion of entire study (Bailly and Comino, 2017). In this present
chapter, researcher has also included recommendation about the change management in health
and care organisation so that NHS can make necessary improvement for delivering high quality
of care service to patient.
Summary
From this first chapter of the dissertation, it has been summarised that it is great
responsibility of health experts to manage the changes in the health and care sector so that right
treatment and care service can be delivered to patients. Along with systematic structure of

dissertation, researcher can effectively get knowledge about each activity which will be
conducted in the investigation.
Chapter 2. LITERATURE REVIEW
2400 words
Introduction.
Overview of the topic
Summary
Chapter 3. Search Methodology
2600 words
Introduction
Types of Research Design
Primary and Secondary
Summary
Chapter 4. Findings / Results / Data Analysis
2000
Introduction
Summary
Chapter 5. Discussion
3000
Introduction
Summary
Conclusion
1000 words

References
Appendix
Personal statement
Reflecting log

REFERENCES
Books and Journal
Bailly, A. and Comino, L., 2017. Using Pragmatist Philosophy in Consumer Research:
Influences and Prospects. In Marketing at the Confluence between Entertainment and
Analytics (pp. 729-734). Springer, Cham.
Burke, W.W., 2017. Organization change: Theory and practice. Sage Publications.
Carayon, P., Wetterneck, T.B., and Gurses, A.P., 2014. Human factors systems approach to
healthcare quality and patient safety. Applied ergonomics, 45(1), pp.14-25.
Creswell, J. W. ansd Poth, C. N., 2017. Qualitative inquiry and research design: Choosing
among five approaches. Sage publications.
Cummings, T.G. and Worley, C.G., 2014. Organization development and change. Cengage
learning.
Grol, R., Wensing, M., and Davis, D. eds., 2013. Improving patient care: the implementation of
change in health care. John Wiley & Sons.
Online
Waine, B., Tunstill, J. and Meadows, P., 2005. Developing social care: values and principles.
[pdf]. Available through: <
http://www.scie.org.uk/publications/positionpapers/pp04/values.pdf >.